This role will require on-site presence at our facility in the Detroit, MI metro area.
A valid Property & Casualty insurance license is required.
The Licensed P&C Operations Manager will:
Manage the operations ensuring the results of the metrics set by the clients.
- Ensures Qualfon DSG complies with the performance metrics for client satisfaction and exceeding expectations and Performance Metrics (among others):
– Scorecard (Client)
– Quality
– Adherence
– Turn Times
– Throughput
- Analyzes report statistics and arrival patterns to ensure adequate staffing to ensure established service levels are achieved
- FGD (Focus Group Discussions) to help identify and address concerns from all levels of employees on the account
- Manage the accounts at the operational level, ensuring the production, cost and financial results of the metrics set internally
- Ensures Qualfon DSG complies with the internal metrics:
– Manpower Utilization (Internal Productivity)
– Attrition
– Production (hours)
– Others
– Forecasts account revenue and spending and to align so that revenue and EBIT goals are being met
– Understands and maximizes impact on financial performance of the operations department
– Manages report of productivity in terms of hours has produced vs. Paid hours
– Manages statistics on production (hours of operation), operating costs
– Monitors and analyzes the internal metrics related to the Productivity and Direct Costs, indirect cost, all related to the Financial part
Active communication and direct point of contact with the Vendor Management Offices in the US
- Organizes and attends Conference Calls
- Uses electronic (E-mail, chat, SMS)
- Makes and oversees Operational Escalations
- Strategizes, operates, gives and receives feedback, and escalations
- Provides updates as to the performance of the accounts
Analysis of results and Action Plan creation
- Analyzes areas of opportunity based on results obtained in different operational stages at the strategic level and produce and implement action plans
- Identifies gaps
- Defines action Plans for improvement
- Develops and implements strategic action plans and workflow processes
- Brings concerns and suggestions for improvement to the ManCom in their weekly meetings and deliberations
Talent Development
- Identifies and develop key personnel
- Provides feedback & coaching in timely manners
- Identifies and recommends training
- Identifies gaps in leadership team and create training and development plans to fills gaps as necessary
Personnel management
- Follows up meetings
- Organizes the agenda
- Forecasts to department training needs to meet desired FTE
- Develops and implements programs that enhance employee motivation and maintain positive work environment
- Provides leadership for management initiatives to develop a good communication between its member to drive performance
Area of expertise (Skills):
- Property & Casualty insurance license is required
- Must possess at least 5 years’ experience in Back Office Operations and Production, with at least 2 to 4 years in a Managerial capacity
- Advanced Microsoft Excel skills is required
- Microsoft Office skills
- Prior Sales experience required
Other Skills and Experiences:
- Six Sigma Green Belt (provided by Qualfon)
- Comfortable with all Microsoft Office products (i.e., Excel, PowerPoint, Outlook, etc.)
- Familiarity with pulling reports and analyzing data
Qualfon
Related jobs:
Job Description
A production team is seeking a New York-based camera operator and sound recordist to assist with a three-day filming project during New York Climate Week. This is an ideal opportunity for professionals experienced in documentary or branded content production.
Job Responsibilities
-
Operate camera and capture high-quality footage
-
Record and monitor clear, professional sound during filming
-
Collaborate with the production team to ensure smooth shoot days
Requirements
-
Must be based in New York
-
Must have experience with documentary or branded content
-
Preferably have own camera and sound kit
-
Must be available for all three filming days
Compensation
-
Paid professional gig (rate to be discussed with production team)
-
Opportunity to work on meaningful climate-related content
Job Description
A YouTube episodic series is seeking two Production Assistants (PAs) to support a two-day shoot in Dallas, TX. This is an excellent opportunity for individuals looking to gain hands-on production experience while working alongside a professional crew.
Job Responsibilities
-
Assist the production team with setup, breakdown, and daily operations.
-
Support cast and crew with tasks as directed by production leads.
-
Manage on-set needs such as equipment handling, organization, and logistics.
-
Ensure smooth workflow throughout the shoot.
Requirements
-
Previous production experience preferred but not required.
-
Strong communication skills and ability to take direction.
-
Reliable, punctual, and professional.
-
Ability to work in a fast-paced environment and handle multiple tasks.
Compensation
-
Rate: $250 per day for 8 hours.
-
Duration: Two days of work.
Job Description
A new independently financed series is seeking non-union writers from Chicago, or writers with a deep understanding of Chicago’s culture, to join an upcoming narrative TV series set to film in Summer 2026. The show will highlight everyday life in Black Chicago through authentic, character-driven storytelling.
Job Responsibilities
-
Collaborate with producers and creative teams to shape compelling scripts
-
Develop vibrant, original narratives rooted in Chicago’s culture and community life
-
Write 30-minute episodic content that blends drama, comedy, and family themes
-
Deliver scripts that resonate with youth while honoring traditions and values
Requirements
-
Strong writing bio that demonstrates experience and unique voice
-
Familiarity with Chicago’s cultural landscape and community life
-
Ability to create stories that challenge stereotypes and celebrate creativity, family, and entrepreneurship
Compensation
-
Paid opportunity, rate based on experience and project budget
Film Crew for Feature Production
Job Description
A feature film is finishing production and seeking skilled crew members to join the team. Positions are open for technical and production support roles to help bring this project to completion.
Job Responsibilities
-
Operate sound equipment and ensure high-quality audio recording
-
Manage lighting setups and technical rigging on set
-
Provide grip support for camera and equipment handling
-
Assist with daily set operations as a production assistant
-
Pilot drone equipment to capture aerial footage
Requirements
-
Previous experience in film crew roles preferred
-
Ability to collaborate in a fast-paced production environment
-
Strong technical knowledge in assigned department
-
Reliable, punctual, and detail-oriented
Compensation
-
Paid opportunity, rates dependent on role and experience
Job Description
A romantic musical comedy feature film titled In Another Life is currently in mid-production in Boston and seeking passionate collaborators to join the team. The project requires skilled crew members to support the final stretch of production.
Job Responsibilities
-
Work closely with the director and production team to bring the film to completion.
-
Fulfill assigned crew roles with professionalism and creativity.
-
Ensure smooth day-to-day operations on set.
-
Collaborate effectively with cast and crew in a fast-paced production environment.
Roles Needed
-
1st Assistant Director
-
Line Producer
-
Sound Mixer (with equipment)
Requirements
-
Prior experience in the respective role.
-
Ability to work in a collaborative, creative team environment.
-
Availability for the scheduled production period.
Compensation Details
-
Compensation details will be discussed with selected candidates.
Job Description
The indie short film Through Your Eyes is seeking talented post-production professionals to join the team. This emotionally driven sci-fi drama runs approximately 12 minutes and follows a desperate granddaughter who tries an experimental treatment to save her grandmother from Alzheimer’s.
Job Responsibilities
-
Sound Designer: Create immersive soundscapes that elevate the storytelling and capture the emotional tone of the film.
-
Colorist: Deliver polished color grading to enhance the sci-fi aesthetic and overall mood of the short film.
-
Composer: Score an original soundtrack that underscores the emotional depth of the narrative.
Requirements
-
Experience in post-production with strong portfolio samples
-
Ability to collaborate with directors and production team to maintain creative vision
-
Passion for storytelling and sci-fi drama content
-
Availability to begin work immediately
Compensation
-
Paid opportunity, rates to be discussed based on experience and portfolio
Crew for Short Film Production
Job Description
A short film production in Broward County is assembling a passionate and reliable crew for an upcoming shoot. This is an excellent opportunity for filmmakers and production professionals looking to gain valuable on-set experience and contribute to a creative project.
Job Responsibilities
-
Assistant Directors (ADs): Keep the set running smoothly with strong communication and organizational skills.
-
Second Camera Operator (FX3): Capture cinematic coverage using Sony FX3 with a creative eye.
-
Production Assistants (PAs): Support across departments with energy, flexibility, and reliability.
Requirements
-
Must have relevant experience for the role applying to.
-
Strong teamwork and communication skills.
-
Availability for the full shoot schedule.
Compensation
-
Paid opportunity; details provided upon selection.
Model Recruiters for Fashion and Talent Agency
Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.
Job Responsibilities
- Identify and recruit potential modeling talent through online platforms and personal networks
- Build and maintain a pipeline of qualified candidates for agency representation
- Conduct initial outreach and guide talent through the application process
- Attend weekly calls and monthly virtual meetings for team updates and support
- Stay informed on trends in the modeling and entertainment industries
Requirements
- Must be 18 or older
- Familiarity with the fashion or modeling industry preferred
- Self-driven, organized, and results-oriented
- Smartphone and/or computer required for daily communication
- Able to work independently with minimal supervision
Compensation
- Commission-based pay structure with unlimited earning potential
- 90% remote flexibility
- Access to an established network within the Atlanta modeling market
- Ongoing mentorship and brand-building opportunities