General Staff Jobs

COMMUNITY ENGAGEMENT SENIOR PROJECT MANAGER

FHI Studio is actively seeking a Senior Project Manager to join our Engagement Studio to work on projects focused on improving the quality of life in communities. Do you enjoy leading a project team to engage with people in a collaborative process and develop community-supported projects? Do you have a desire to increase the diversity of community voices? Are you ready to advance your career with a national leading company in strategic community engagement? If yes, keep reading!

ABOUT FHI STUDIO

We are planners, engineers, and designers with a passion for enhancing and improving communities through our design, mobility, planning and engagement services. Now in our 36th year, and spanning multiple offices, we lead and partner on innovative projects across the Northeast and Mid-Atlantic regions. FHI Studio’s core values of community, strategy, and connection guide our culture and our commitment of service to our clients. Our corporate culture emphasizes respect, individuality, learning and professional development opportunities. Our staff’s passion and energy promotes a strong collaborative culture that produces creativity, innovation, and high performance in our hybrid work environment.

A DAY IN THE LIFE OF A COMMUNITY ENGAGEMENT SENIOR PROJECT MANAGER

As a Senior Project Manager, you are vital to leading a core project team on a variety of projects, managing project budgets, schedules, workflows, and responsible for high quality project deliverables. Your leadership skills enable you to create a collaborative environment, and your project team members are clear on their areas of responsibility by your clear and concise guidance. You utilize your professional experience to develop and implement strategic engagement plans, working with your project team to deploy an array of outreach tools and techniques. Your proficient public speaking skills are used to facilitate stakeholder and strategy meetings and workshops for a variety of clients (federal, state, regional, municipal, agencies/stakeholder groups). You apply your understanding of diversity, equity, and inclusiveness in planning and design to increase the diversity impact of community voices. Your attention to detail and planning experience fosters an engaging and collaborative environment for a variety of stakeholders. Excellent time management is your specialty that is used to manage project financials and team member tasks and provide excellent client service. It is anticipated that you will work with studio leadership on business development strategies that include teaming decisions, developing responses to RFPs, attending interviews, and negotiations meetings.

COMMUNITY ENGAGEMENT SENIOR PROJECT MANAGER QUALIFICATIONS

• Degree in urban planning/design, communications, facilitation or related field
• 10+ years of experience in consulting, public relations/communications, urban planning, or related field
• Experience in managing large multidisciplinary projects
• Experience in managing technical analyses/tasks for complex projects
• Experience in developing and implementing engagement strategies
• Experience in managing project schedules, costs and financial performance
• Experience in business development management
• Experience in the AEC industry preferred
• Ability to provide writing samples and references
• Ability to travel throughout the New England Region and the Greater NYC Region

We are looking for a self-driven individual who can work independently and in collaborative environments and can utilize strong organizational skills to problem solve and manage multiple tasks effectively. Our ideal candidate must have strong communication skills (oral and written) and preferably has experience with a variety of stakeholder facilitation and presenting public presentations. If this describes you, you would be a perfect addition to our team!

ARE YOU READY TO JOIN THE FHI STUDIO TEAM?

This position earns a competitive wage ranging from $135,000 to $156,000 based on experience and skill. We offer great benefits and perks, including a friendly work environment, professional training and development opportunities, performance-based bonuses, and much more in our hybrid work environment. If this sounds like the right opportunity for you, apply now using our mobile-friendly application and submit your cover letter and resume today!

FHI Studio

Responsibilities:

• Set ambitious and clear product strategy and vision and communicate it effectively to stakeholders, and the team.
• End to end team output strategy from inception to production; manages product backlog and promotes transparency.
• Collaboration with stakeholders (e.g., development teams) to ensure vision and products align with strategy and product requirements.
• Accountable for product specific KPIs once solution enters production and communicate regular tracking of key performance metrics to stakeholders against product strategy and vision.
• Utilize market and industry knowledge to translate user needs into user stories, acceptance criteria, and requirements for their team. Maintain a backlog 3 to 4 sprints ahead of the team.
• Works closely with CPO to establish each product’s business value and support messaging, communication, and customer outreach.
• Facilitates release planning and demos with stakeholders.
• Is a key role on Agile team(s) and works closely with the team on a daily basis
• Integrates usability studies and research into product requirements to enhance user satisfaction and ensure customer driven design.

Qualifications:

• Previous experience working in PO/management manufacturing roles.
• Strong collaborator with cross-functional teams from tech, design, and business
• Proven knowledge of standard quality management practices, technology and supporting industry principles
• Relevant technical skills (e.g., SQL) to support product management activities, data collection, etc., as needed.

Benefits

• 100% remote opportunity
• 401k matching
• 20% bonus
• Unlimited self-managed PTO

Flowers Foods & Subsidiaries

At OSMG, we enjoy our work and get to make a difference every day for our clients, our retailers, and our team members. We collaborate to find solutions and drive results. Our goal every day is to have a positive impact on those around us and the business.

Dir. Of Category & Analytics

SUMMARY:

We are looking for a candidate with strong category analysis skills who knows how to

● Be the technical analytics lead for the team.

● Be a collaborative partner for the entire team and our clients who operates with a high level of integrity.

● Find data answers to support our clients using the most effective methods.

● Frame findings clearly and concisely with visuals and well-articulated supporting communication.

● Enhance the skills applied in our reporting and data solutions.

● Lead analytics team to do the same.

ESSENTIAL SKILLS AND CAPABILITIES:

● Apply strong category analytical and technical skills.

● Utilize data resources including Retail Link and syndicated data.

● Create insights on items, brands and categories which can be used to provide solutions for manufacturers and the retailers with an uncompromising attention to detail and accuracy.

● Seek to understand the capabilities of team members and leverage their knowledge and experience.

● Ability to manage task list, which is sometimes complex based on a variety of external and internal reporting needs, to meet timelines and provide impeccable service.

● Work collaboratively with other team members to problem solve issues related to POS trends, replenishment, supply chain, accounting, and retailer driven programs.

● Strong understanding of retailer processes including line review, modular, and related functions.

● Seasoned skill set participating face to face in meetings with buyers.  

QUALIFICATIONS: 

● Minimum of 4 years of experience working in a Category Analyst role including expertise in Retail Link, Syndicated Data (Nielsen Discover preferred), Excel, and PowerPoint.

● Experience identifying and implementing tools to deliver results.

● Own projects to effectively manage and prioritize projects for internal and external customers to exceed expectations.

● Strong work ethic.

● Work history that demonstrates commitment to past employers and personal growth.

● Luminate experience a plus.

To express your interest, please send your resume to [email protected]. 

On-Shelf Marketing Group – Bentonville

Job Title: Customer Success manager

Location – USA

Job Type- Full time-Permanent

Why Rahi ?

Rahi is a purpose driven company, where we consider our team as our most important asset. Rahi, headquartered in Silicon Valley was founded in 2013 and enables Digital Transformation through its portfolio of cutting edge IT Solutions & Services. Our mission is to enable customer success and create a collaborative, growth oriented culture for our team.

On Nov.2022, Rahi Systems was acquired by Wesco International (NYSE: WCC). Headquartered in Pittsburgh, Pennsylvania, Wesco is a FORTUNE 500® company with more than $18 billion in annual sales and a leading provider of business-to-business distribution, logistics services and supply chain solutions. In 2022, Wesco International completed a merger with Anixter, a leading global distributor of Network & Security Solutions, Electrical & Electronic Solutions and Utility Power Solutions. Upon the merger, Anixter became the full subsidiary of Wesco. The Wesco/Anixter/Rahi group employs approximately 18,000 people, partners with the industry’s premier suppliers, and serves thousands of customers around the world, including more than 90% of FORTUNE 100® companies.

This role, while organizationally part of the Rahi systems, is made available within Anixter Norge AS, a Norwegian company within the Wesco/Anixter group.

Rahi has consistently won Comparably’s Awards for Best Company Culture, Best Outlook and TOP 50 CEOs and management. Our culture is inclusive, open and we are big believers in giving back. Want to be part of a high performance team that motivates you to excel and takes your career to newer heights?

Job Overview:

We are seeking a highly motivated and skilled Customer Success Manager to join our team. The CSM will be responsible for maintaining strong relationships with our hyper-scale customers, ensuring their satisfaction with our projects and ongoing services. This role requires excellent communication, problem-solving, and organizational skills, as well as a deep understanding of customer success principles.

Key Responsibilities:

• Establish and maintain strong relationships with hyper-scale customers, acting as their primary point of contact.
• Conduct regular business reviews with both internal stakeholders and clients to ensure expectations are met and identify opportunities for improvement.
• Proactively follow up on customer issues, ensuring prompt resolution and high levels of customer satisfaction.
• Effectively identifying critical issues and assessing their impact, and subsequently engaging with internal stakeholders to facilitate prompt resolution and implement necessary fixes.
• Provide weekly reports on key performance indicators, including customer satisfaction metrics, to clients and internal teams.
• Collaborate with cross-functional teams to ensure successful project implementation and ongoing service delivery.
• Identify upsell and cross-sell opportunities, working closely with the sales team to maximize revenue generation.
• Stay up-to-date with industry trends and best practices in customer success to develop and refine strategies that enhance customer satisfaction and retention.

Requirements:

• Proven work experience as a Customer Success Manager or similar customer-facing role.
• Strong understanding of datacenter technologies and related technologies.
• Excellent communication and interpersonal skills, with the ability to build strong relationships at all levels.
• Exceptional problem-solving and analytical abilities.
• Proficiency in CRM software, such as Netsuite or Hubspot.
• Ability to adapt and thrive in a fast-paced, rapidly changing environment, quickly learning and understanding new issues and concepts.
• Proficiency in quickly learning and adapting to various work tools and platforms such as Lark, Dingtalk, or similar client-specific software.
• Experience working with collaborative tools like Gsuite or Lark.
• Demonstrated ability to meet and exceed customer expectations.
• Bachelor’s degree in Business Administration, Marketing, or a related field.

Skills:

• Strong relationship management skills.
• Excellent written and verbal communication skills.
• Proficient in data analysis and reporting.
• Solution-oriented mindset with a focus on customer satisfaction.
• Business acumen and strategic thinking.

Experience:

• Minimum of 5 years of experience in a customer success or partner management role.
• Experience working with hyper-scale customers is highly preferred.
• Familiarity with project management principles is a plus.

Join our team as a Customer Success Manager and help us maintain strong relationships with our valued hyper-scale customers.

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth.

Rahi

Very top spirits/wine portfolio company (MUST HAVE 1-3 years experience in adult beverage industry) hiring a Market Manager/Georgia. Strong distributor relationships and references.

SUMMARY:

MUST HAVE SPIRITS OR SPIRITS/WINE BLENDED SALES BACKGROUND! Our client, a top spirits/wine company, is currently seeking a Market Manager for Georgia. On/off premise blend. The Market Sales Manager is responsible for delivering volume, distribution, merchandising, and pricing performance across the designated market. Responsibility covers all channels of business, both On and Off-Premise. Inherent in this responsibility is managing wholesaler relationships as well as major customer relationships. The Market Sales Manager is responsible for developing and executing sales programming and pricing as well as managing sales budgets, marketing programs, and wholesaler inventory in the pursuit of achieving both quantitative and qualitative KPIs. Complete on-going training is provided. Excellent team, culture, bonus opportunity on top of base, car allowance.

Job Responsibilities:

• Participate in development and execution of annual sales plan for assigned geographic territory.
• Manage Company brand portfolio within assigned geography. Ensure proper management of depletions and inventory by SKU (prevent out of stocks and plan for future growth).
• Actively develop and manage relationships with wholesaler personnel i.e. GMs, VPs, Account Executives, Merchandising VPs, Sales Managers, and Sales Reps.
• Ensure the planning and implementation of sales programming in all markets.
• Support the State Manager and Regional Sales Manager in the development and efficient management of all sales budgets.
• Ensure the planning and execution of price structures and shelf prices in the market.
• Ensure POS and other marketing assets are utilized in the field with correct programs.
• Participate in the development of program-specific POS.
• Call on and activate Key Accounts in the market under the direction of the State Manager and Regional Sales Manager.
• Implement creative programs to activate the consumer, including product sampling, etc.
• Spend time each month surveying the market to ensure that distribution, pricing, POS, displays, programs, menus and ads are executed to standard.
• Travel when appropriate to observe business conditions and to call on key buyers, distributor personnel, and interact and work with Company sales personnel.
• Participate in Company and wholesaler planning and sales meetings.
• Ensure all Company SKUs are priced properly and within defined standards.

Job Requirements:

• A minimum of 1-3 years of experience in the alcohol beverage industry.
• Strong interpersonal and leadership skills.
• Strong communication skills.
• Ability to function effectively in an intimate, entrepreneurial business environment.
• Objective-oriented, focused, individual who needs little direction or supervision; energy and enthusiasm are critical.
• Excellent planner and organizer.
• Willing to be very “hands-on” to get the job accomplished.
• Financially responsible individual who knows how to manage budgets.
• Computer literate with Excel, Word and Power Point.

Excellent communication skills, particularly verbal, including strong presentation skills

Join this top team and leadership, culture, career opportunity company! Portfolio always expanding and growing! Please send qualified resume to [email protected]

Linda Wertman, Vice President, Judge Executive Search; 610-505-6962

The Judge Group

Orama have once again been introduced to an early-stage security vendor. Series A, which raised over $50m in funding from multiple Tier 1 VCs.

WHY IS THIS DIFFERENT?!?

The Tech: They ensure your core systems are securely connected to third-party cloud services by extending access management and threat prevention to API keys, OAuth tokens, service accounts, and more. Their agentless, easy to deploy platform gives full visibility into all the connections of your core systems, detects threats & quickly remediates any issues CONTINOUSLY through the lifecycle of the applications you use.

They are on a mission to unleash productivity and reinvent how apps interconnect!

The role: Technical Customer Success Manager

Location: North East

Responsibilities:

• Opportunity to be founding CS member, defining playbooks & building processes from scratch.
• Developing and maintaining customer relationships.
• Preparing and leading onboarding new users and identifying opportunities for product and service improvements.
• Partner with key stakeholders internally and externally to ensure clients are maximizing the product and its features.
• Strategically and innovatively solving problems as client and business issues arise
• Provide timely technical and product support. Dealing with escalations, ticket resolution & feature requests.
• Increase customer renewals and expansion.

MUST HAVE:

• Bachelor’s degree or equivalent in Computer Science/IT
• Cybersecurity experience (Ideally Cloud/AppSec/DevSecOps)
• Hands on experience with Public Cloud Services (AWS, AZURE, GCP)
• 3+ Years experience in customer success
• Experience in owning a book of business of 6-10 customer accounts
• Experience with increasing customer satisfaction, adoption rates, and retention
• Experience building and operating in an early stage company – highly preferred

Orama Solutions

Note: This is note a position with ForceBrands but a fulltime W2 role with one of our partners.

This is not a simple customer service role fielding inbound customer calls. This is a higher thinking role in which you’ll work with key stakeholders in operations, supply chain, finance and warehousing.

This role deals with a wide variety of tasks including, but not limited to the following:

• Maintaining and seeking ways to improve timely and accurate order processing,

invoicing, credit resolution and communication of on-time delivery, meeting required

service levels.

• Improving MPM customer service experience, creating engaged customers to support

our ambitious growth targets.

• Working cross functionally to manage customer charges, penalties, and fines,

improving service, and driving improvements to reduce cost to serve

• Manage communication to key internal stakeholders as required, including updates

on progress with new customer launches, issue resolution relating to US Customer

Service and stock shortage updates as needed

• Maintain and develop order processing procedures, policies, and standards
• Manage the development of the US Customer Service department to deliver the best

service to this rapidly growing region of the MPM business

• Lead and manage the set-up of EDI for new and existing trading partners as well as

issue resolution for existing EDI customers

• Review performance data, analyze statistics and compile accurate KPI reports
• Attend relevant cross functional meetings to help facilitate smooth running of order

processing, on-boarding of new customers, and improving wider business

Knowledge, Skills and Experience

• Strong customer facing communication skills – good listener able to identify, deliver

and present customer-based solutions both internally and externally.

• Communication strength and leadership clarity to elevate and resolve issues at
• Warehouse/DC/with 3PL Partners.
• Comfort in learning and teaching new tools, portals, and process improvements to
• find better ways of working and communicating.
• Able to lead teams to deliver service to meet developing business needs
• Experience working with an ERP system (Sage would be an advantage)
• Experience of working with EDI systems
• Experience of logistics, operations and 3PL would be useful
• Effective management – ability to engage and motivate teams, providing teams with
• the guidance and support to embrace change and including remote management
• Understanding of US customer chargebacks and fines process including dispute

management

ForceBrands

Orama have once again been introduced to an early-stage security vendor. Series A, which raised over $50m in funding from multiple Tier 1 VCs.

WHY IS THIS DIFFERENT?!?

The Tech: They ensure your core systems are securely connected to third-party cloud services by extending access management and threat prevention to API keys, OAuth tokens, service accounts, and more. Their agentless, easy to deploy platform gives full visibility into all the connections of your core systems, detects threats & quickly remediates any issues CONTINOUSLY through the lifecycle of the applications you use.

They are on a mission to unleash productivity and reinvent how apps interconnect!

The role: Technical Customer Success Manager

Location: North East

Responsibilities:

• Opportunity to be founding CS member, defining playbooks & building processes from scratch.
• Developing and maintaining customer relationships.
• Preparing and leading onboarding new users and identifying opportunities for product and service improvements.
• Partner with key stakeholders internally and externally to ensure clients are maximizing the product and its features.
• Strategically and innovatively solving problems as client and business issues arise
• Provide timely technical and product support. Dealing with escalations, ticket resolution & feature requests.
• Increase customer renewals and expansion.

MUST HAVE:

• Bachelor’s degree or equivalent in Computer Science/IT
• Cybersecurity experience (Ideally Cloud/AppSec/DevSecOps)
• Hands on experience with Public Cloud Services (AWS, AZURE, GCP)
• 3+ Years experience in customer success
• Experience in owning a book of business of 6-10 customer accounts
• Experience with increasing customer satisfaction, adoption rates, and retention
• Experience building and operating in an early stage company – highly preferred

Orama Solutions

DIRECTOR, STRATEGIC ANALYTICS

The mission of the Maryland Hospital Association (MHA) is to serve Maryland’s hospitals and health systems through collective action to shape policies, practices, financing, and performance to advance health care and the health of all Marylanders. MHA advocates for members and their constituents – caregivers, patients, and communities – before state legislative and regulatory bodies. MHA also aids member organizations in their shared efforts – both within the field and in concert with other stakeholders in the private and public sectors – to improve the quality and cost-effectiveness of health care services.

The Association is seeking a Director, Strategic Analytics to join our team in Elkridge, MD. Reporting to the Vice President, Strategic Analytics, the Director will:

• Conceptualize data analyses and visualizations to identify trends, opportunities, and anticipate impact of federal payment policy changes.
• Design and develop new data visualizations, dashboards, and other analytical tools to better analyze and comprehend health care data for advocacy, policy development and performance improvement.
• Analyze performance and identify opportunities to reduce the total cost of health care in Maryland working with Health Services Cost Review Commission (HSCRC) data and Center for Medicare & Medicaid Services (CMS) claims. Translate into compelling data visualizations for advocacy purposes.
• Design and develop the replication of HSCRC financial and quality policy models and a process to share policy performance results with hospitals on a more concurrent basis so that they can monitor and influence their performance. Use data visualization to translate complex policies for stakeholder engagement.
• Use and expand upon current health equity & SDOH stratified financial and quality data to identify disparities and fieldwide opportunities for improvement in health equity related initiatives.
• Support collaboration efforts with CRISP to maximize Maryland data efficiencies.
• Support the development of white papers and trend watch

Qualifications

• Bachelor’s degree in health sciences, health care administration, or quantitative field or equivalent work experience; master’s degree preferred.
• Experience working with health care claims, operations, and clinical quality data required. HSCRC data experience preferred.
• Seven to ten years of work experience
• Experience with business intelligence & data visualization applications (Ex. Power BI, Tableau, etc.)
• Ability to work with risk adjustment methodologies, grouping methods and common statistical approaches.
• Outstanding research, oral, and written communication skills required with the ability to interact with multiple internal and external audiences.
• High attention to detail and ability to track and maintain deadlines required.
• Exposure to programming languages/algorithms preferred.
• Knowledge of Medicare/Medicaid policy innovations in practice is a plus.
• Knowledge of Maryland’s total cost of care model is a plus.

The Maryland Hospital Association offers our employees a low-cost, comprehensive benefits package, tuition reimbursement, a 401(k) with employer matching contributions, and more.

MHA is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability. Visit us online at www.mhaonline.org to find out more about our organization.

Visit us online at www.mhaonline.org to find out more about our organization.

Please send resume with cover letter and salary requirements to [email protected].

Maryland Hospital Association

DAY-TO-DAY

Insight Global is looking for a hybrid Category Manager in the Tampa Bay Florida or the Cartersville Georgia area to support their client. The main objective for this individual is to support in achieving annual objectives such as BCC spend (Best Cost Country Sourcing), Capex project completion, avoidance and savings goal , and cross functional team engagement . This job is also responsible for effectively managing the strategic procurement process by developing effective supply programs that decrease total cost of ownership. Responsibilities will also include developing sourcing strategies, leading the competitive bid and supplier selection process, negotiating with suppliers and managing supplier relationships, including contract development and administration. They will carry out company policies regarding procurement practices, standards, and ethical conduct to ensure the fair, effective, and competitive sourcing of goods and services throughout the operating units. Continuous contact with field personnel, operations management, and suppliers is required to ensure a high standard of professional practices and results, and to optimize the acquisition process thereby achievement of financial objectives.

Their responsibilities include but are not limited to:

1. Manage Capex and BCC spending on a commercial level by assisting project teams in procurement activities throughout the entire project lifecycle.

2. Lead the development of procurement strategies for assigned categories at all levels (global, national, & regional), ensuring cost-effective results and ethical procurement practices.

a. Analyze category market attributes such as number of suppliers, competitiveness, logistics, technology, criticality, market complexity, etc.

b. Engage internal customers to fully understand the impact of each category to the operation.

c. Utilize market and business intelligence to effectively develop procurement strategies.

d. Coordinate and lead cross-functional teams e. Promote alternative sourcing methods internally

3. Continuously gather and maintain pertinent key supplier and market intelligence for assigned categories, such as financial performance, business activities, negotiation history, cost drivers, and supplier performance in order to support effective decision-making, negotiation planning, and to reduce supply chain risk. Candidate must have experience in building market intelligence (macro, geopolitical, environmental, etc.).

4. Negotiate, develop, and manage supply agreements for assigned categories by:

a. Leading the development of RFi, international contracts, and project execution. b. Effectively managing the competitive bid process.

c. Analyzing competitive bids and developing negotiation strategies.

d. Negotiating and developing agreements for assigned categories.

e. Gaining a Broad knowledge and implementation of strategic supplier negotiation, performance management, and contracting.

5. Follow and improve the spare parts process for Capex and BCC projects

6. Work with key stakeholders to identify, plan, and execute continuous improvement opportunities to decrease the total cost of ownership.

a. Annually meet with key stakeholders to identify areas for continuous improvement as it pertains to procurement.

b. Facilitate the engagement of suppliers to assist in the action plan to improve total cost of ownership.

DESIRED SKILLS

6 to 10 years of experience in category management or strategic sourcing (removed spend amount

Manufacturing and or industrial industry background

Experience sourcing for materials and services (capitol expediture experience)

strategic planning, performance management, and contract negotiation experience

Contracts experience such as (MSA, ESA, RFP,RFQ, RFI)

Strong communication and negotiation skills Experience sourcing for equipment and services in the upwards of 50 to 100 million range.

PLUSSES

Ariba or SAP experience

Insight Global