Oneida Nation Enterprises

Who We Are:

Across Oneida Nation Enterprises, you’ll find that people take pride in the work they do and the team they’re a part of. You’ll hear it in the stories of countless veteran team members who have built their careers here. You’ll see it in action during recognition awards and events like our team member carnival, art show, holiday gatherings and more. You’ll also feel it from your team members, who are committed to being “first within our team,” looking out for each other even during challenging times. We know that when we create opportunities for people to thrive and develop their skills and careers, that not only enriches their life but the lives of others.

So. What you will Do as a Banquet Director?

• Provide leadership, training, support and actively manage all levels of the banquet staff.
• Trains, evaluates and schedules Banquet colleagues in accordance with the standards of the company policies and guidelines.
• The ability to hire, train, motivate, discipline, direct, and supervise the work of the colleagues in the Banquet Department.
• Participate with annual financial and capex budgeting process.
• Awareness of banquet and catering industry trends of food, beverage and service with focus on frictionless experiences, profitability and environmental impact.
• Review schedules all banquet colleagues to maintain the service standards of Turning Stone Casino Resort while operating within budgeted labor cost guidelines.
• Ensure proper care, security and maintenance of hotel equipment through supervision of service personnel.
• Ensures daily housekeeping program to include storage and operational areas and colleague appearance.
• Coordinate and ensure the needs of the Catering department with the managers of interrelated departments are met timely.
• Ensures that payroll and gratuity reports are prepared accurately.
• Attend and participate in all required meetings but not limited to the following: Banquet Event Order Meetings, Preconvention Meetings, Client and Group Organizers, Entertainment Catering, Special Events – Internal and External
• Communicate with the group hosts and event organizers to review event details of the functions.
• Organize and orchestrate any last-minute changes or details to functions.
• Ensures the set-up and service of contracted functions meet guest’s expectations and Turning Stone standards.

To Be Successful in this Role You’ll Need:

1. Have a minimum of 5 years of experience in similar position, preferably in luxury environment.
2. Have in-depth knowledge and functionality of Delphi.
3. Willing to work a flexible schedule and holidays.
4. Be a self-motivator and motivator of others.
5. Work in a safe, prudent and organized manner.
6. Have an in-depth knowledge of food and preparation
7. Have in-depth knowledge of wine and spirits
8. Be able to relate to all levels of guests and management.
9. Reading, writing and oral proficiency in the English language.
10. Have the ability to handle multiple tasks at one time.
11. Have excellent communication and organization skills
12. Be able to consistently delight and satisfy our guests
13. Have the ability to handle guest requests in a detailed manner
14. Must have excellent attention to details, and extensive service knowledge
15. Excellent leader and trainer.
16. Strong interpersonal skills.

What we Provide:

Oneida Indian Nation offers a wide range of benefits including comprehensive medical, dental and vision plans, 401(k), life insurance, parental benefits, adoption assistance, paid time off program with paid holidays and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Oneida Nation Enterprises

Who We Are:

Across Oneida Nation Enterprises, you’ll find that people take pride in the work they do and the team they’re a part of. You’ll hear it in the stories of countless veteran team members who have built their careers here. You’ll see it in action during recognition awards and events like our team member carnival, art show, holiday gatherings and more. You’ll also feel it from your team members, who are committed to being “first within our team,” looking out for each other even during challenging times. We know that when we create opportunities for people to thrive and develop their skills and careers, that not only enriches their life but the lives of others.

What you will Do:

• Provide leadership, training, support and actively manage all levels of the banquet staff.
• Trains, evaluates and schedules Banquet colleagues in accordance with the standards of the company policies and guidelines.
• The ability to hire, train, motivate, discipline, direct, and supervise the work of the colleagues in the Banquet Department.
• Participate with annual financial and capex budgeting process.
• Awareness of banquet and catering industry trends of food, beverage and service with focus on frictionless experiences, profitability and environmental impact.
• Review schedules all banquet colleagues to maintain the service standards of Turning Stone Casino Resort while operating within budgeted labor cost guidelines.
• Ensure proper care, security and maintenance of hotel equipment through supervision of service personnel.
• Ensures daily housekeeping program to include storage and operational areas and colleague appearance.
• Coordinate and ensure the needs of the Catering department with the managers of interrelated departments are met timely.
• Ensures that payroll and gratuity reports are prepared accurately.
• Attend and participate in all required meetings but not limited to the following: Banquet Event Order Meetings, Preconvention Meetings, Client and Group Organizers, Entertainment Catering, Special Events – Internal and External
• Communicate with the group hosts and event organizers to review event details of the functions.
• Organize and orchestrate any last-minute changes or details to functions.
• Ensures the set-up and service of contracted functions meet guest’s expectations and Turning Stone standards.

Who you are:

1. Have a minimum of 5 years of experience in similar position, preferably in luxury environment.
2. Have in-depth knowledge and functionality of Delphi.
3. Willing to work a flexible schedule and holidays.
4. Be a self-motivator and motivator of others.
5. Work in a safe, prudent and organized manner.
6. Have an in-depth knowledge of food and preparation
7. Have in-depth knowledge of wine and spirits
8. Be able to relate to all levels of guests and management.
9. Reading, writing and oral proficiency in the English language.
10. Have the ability to handle multiple tasks at one time.
11. Have excellent communication and organization skills
12. Be able to consistently delight and satisfy our guests
13. Have the ability to handle guest requests in a detailed manner
14. Must have excellent attention to details, and extensive service knowledge
15. Excellent leader and trainer.
16. Strong interpersonal skills.

What we Provide:

Oneida Indian Nation offers a wide range of benefits including comprehensive medical, dental and vision plans, 401(k), life insurance, parental benefits, adoption assistance, paid time off program with paid holidays and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Oneida Nation Enterprises

Duties & Responsibilities:

• Effectively executes events and maintains flexibility to work event hours. Is flexible with work schedule including nights, weekends, holidays, and days.
• Assists the Entertainment & Events Department with developing, implementing and maintaining calendar of events.
• Effectively develops, coordinates, executes, and communicates marketing initiatives, events, and player tournaments for Turning Stone Resort Casino.
• Effectively coordinates, supervises and provides staffing assistance for event activities at Turning Stone Resort Casino and other locations as needed.
• Efficiently coordinates with appropriate departments concerning all action items related to finalizing details for Events.
• Continually communicates with all applicable departments and enterprises by providing departments with information regarding events and promotions. Provides a detailed overview on each assigned event.
• Maintains and executes all necessary policies, procedures, rules and regulations needed for all events. Updates documents for key departments prior to execution of each promotional event.
• Assists in all events setup that may include heavy lifting, moving, and unpacking for several hours with responsible breaks.
• When needed, handles incoming calls and follows up in a timely manner regarding questions and registration for events. Tactfully interacts and provides guest service from all segments when required.
• Creatively coordinates room décor and decorations and marketing pieces for themed events and promotions.
• Meticulously orders and coordinates delivery of promotional items for events. Coordinates with Supply Chain to ensure that items are delivered on time and in proper location.
• Effectively requests and follows up on all prizes needed for events to include cash payouts, automobiles, giveaways, etc.
• Always maintains various prize logs, expense sheets, event checklists, shared drive documentation and other required related records.
• Assists in the development of procedures and checklists for completion of assignments. Maintains a Project Planner worksheet for all assigned events with key benchmark items and dates.
• Completes, tracks standard forms, and correspondence for review of the Events Manager (i.e. Purchase Requisitions, Marketing Requisitions, IT Support, Banquet Request Forms, etc.).
• Documents event expenses, attendance, and inventory for each event.
• ­­Assists other team members with the planning and execution of special events such as dinner parties, tournaments, gift giveaways, etc. Also assists with Casino Promotions as requested.
• Always remains up to date regarding all resort happenings and special events from other properties.
• Continually demonstrates effective judgment in handling guest conflicts and takes appropriate action when fielding guest inquiries. Targets all inquiries or concerns that need the Supervisor’s response.
• Communicates event details and monitors information for manifests and fact sheets.
• Produces comprehensive comparison reports when necessary and requested by direct supervisor.
• Always conducts post-event analysis and reporting on event performance.
• Supports the Manager in other projects and administrative responsibilities.
• Has excellent attention to detail and does not need to be reminded to complete any portion of any task/event.
• Offers up event ideas which are fresh for the property. Stay abreast of current trends and practices within area of responsibility and communicate pertinent information to team.
• Perform other duties as assigned.

Minimum Qualifications:

• Must have at least a Bachelor’s Degree in Marketing or related field. A combination of education and experience will be considered.
• Must possess a minimum of two years of experience in marketing or promotions within gaming or hospitality.
• Experience in event planning/coordinating is preferred.
• Capable of managing events and tournaments.
• Must possess exceptional guest service skills.
• Excellent verbal and written communication skills essential.
• Ability to organize/prioritize and complete multiple tasks simultaneously essential.
• Must possess exceptional computer knowledge; Microsoft Office, Synkros, and other related software.
• Knowledge of casino gaming preferred; familiarity with table games and slots essential.
• Must be able to work independently.
• Must be willing to work a flexible schedule to include evening hours, weekends and holidays as needed.
• Ability to speak in front of large groups essential.
• Must possess strong telephone skills.
• Must possess basic math skills to determine analysis.
• Must possess proofreading skills.

Oneida Nation Enterprises