General Staff Jobs

Skills Required

❏     2+ Years of Restaurant/Hospitality Experience

❏     Proficient in Managing of Cost of Goods Sold + Labor

❏     Ability to Lead a Team to Create a Memorable Guest Experience

❏     True Leadership Capabilities

Job Description:

The Operations Manager is tasked with leading a team and managing multiple areas in a fast-paced work environment. In addition, the Operations Manager is responsible for making decisions in a timely manner, understanding and achieving financial goals, and leading their team to work in a collaborative effort to exceed guest expectations.

Operations Manager Qualifications:

●     21 years + of age

●     Experience and understanding of managing cost of goods sold and labor management

●     The ability to oversee all aspects of the business – from the smallest details to the big picture

●     Experience maintaining an exceptional guest focused environment

What will you be doing on a daily basis?

●     Developing and leading a team of 30-40 hourly team members to exceed guests expectations

●     Displaying financial understanding by summarizing/analyzing information for budgeting revenues, measuring cost of goods sold on a weekly basis, daily labor and financial management

●     Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions

●     Interacting with guest service focused team members in areas of recruiting, hiring, coaching, training and contentious professional development

●     Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results

●     Embracing teamwork while leading others to do the same

Why should you join our team as an operations manager?

Main Event Entertainment is a fast growing, high quality organization looking to hire career minded individuals. You will have the opportunity to manage and lead a large team utilizing all your past experience and skills. We value all of our team members ideas and truly practice the “Run It Like You Own It” core value giving you the inspiration to be the best in the industry.

Testimonial:

“Turning misery into magic” is a term I was told when I started in management. This means helping a guest turn an experience that is not going too well into something they can remember and love for all time. I’m always looking to help our guests have fun. I started at Main Event as Team Service Host and Bowl Desk Attendant and I am now an Operations Manager. My favorite benefit is the ability to grow within the company.” — V. H., Operations Manager, Texas

“I’ve worked here on and off since I was 16 years old! What has kept me here is the environment being such a great place to work in. I enjoy the paid-time off, the 401k, and the bonus incentives. I would advise any new manager to embrace all it has to offer; it is a different kind of beast if you are not from the FEC world and it takes some time to master, but once you do it is really a rewarding career.” – P. B., Operations Manager, Georgia

Main Event

Position: Director of Events and Operations Manager

Company: WickedBall Chicago

Step into the Spotlight at WickedBall Chicago!

*Please read in detail! Candidates who do not submit answers will be ignored.

Are you ready to be the maestro of merriment, the captain of celebrations, and the orchestrator of outstanding events? WickedBall Chicago is scouting for a dynamic Director of Events and Operations Manager to steer our ship of fun and festivities.

About Us:WickedBall Chicago is not just another entertainment venue. We’re the pulse of Bubble Soccer, Archery Tag, Nerf Battles, Laser Tag, and Dodgeball. We’re the place where adrenaline meets laughter, where every day is a new adventure, and where YOU get to be at the helm of it all.

Your Role:As our Director of Events and Operations Manager, you’ll be the heartbeat of our operations, ensuring that every event is a raving success and every client experience is unparalleled. You’ll be the visionary guiding us to new horizons, the strategist behind our growth, and the leader inspiring our team.

Your Mission:

• Elevate Company Revenue: Dive into new business waters, expanding our reach and making waves in new territories.
• Champion Client Relationships: Be the face and voice that our clients adore, ensuring they’re always greeted with warmth and professionalism.
• Lead Marketing Magic: Craft and execute marketing strategies that captivate and convert.
• Direct Event Extravaganzas: Ensure every WickedBall event is a masterclass in fun and flawless execution.
• Drive Sales Success: Collaborate, strategize, and smash those targets, celebrating every win with the team.
• Manage our CRM System: Ensure every interaction is recorded, every lead is pursued, and every client feels valued.

What’s in it for You?At WickedBall, we believe in rewarding passion, drive, and results. Enjoy a competitive base salary, an enticing commission structure, and the chance to earn bonuses. With a starting salary of $40,000, plus commissions and bonuses, your hard work will truly pay off! You will receive commissions from ALL revenue the business generates!

Who We’re Looking For:You’re a dynamic leader with an entrepreneurial flair. You’ve got a history of managing teams, a passion for events, and an eye for detail. Sales and event management are your playgrounds, and you’re always up for a challenge. You’re ready to roll up your sleeves, lead from the front, and have a blast while doing it!

Essentials:

• A stellar driving record.
• Ability to lift at least 50 lbs.
• Flexibility to work during peak times, including weekends.
• Energetic and Positive attitude and personality.
• Great work ethic

Join Us!If you’re ready to embark on an exhilarating journey, to be the face of fun, and to lead a team towards new heights of success, WickedBall Chicago is your stage. We’re eager to meet the next star of our show. Could it be you? Reach out, and let’s make magic together!

Job Type: Full-time

Salary: $40,000.00 – $60,000.00 + per year ( Commissions, bonuses, tips)

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Commission pay
• Tips

Ability to commute/relocate:

• Lombard, IL: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What attracted you to this position?
• Have you managed a team before? Give an example
• Is your availability open? This is a very hands on position.
• This position is measured by its performance, is that something your comfortable with? We do have financial goals to hit each month.
• Why do you think you’re the best fit for the job?

Experience:

• Management: 1 year (Preferred)
• Sales: 1 year (Preferred)

Willingness to travel:

• 25% (Required)

Work Location: In person

WickedBallChicago

Who We Are:

Across Oneida Nation Enterprises, you’ll find that people take pride in the work they do and the team they’re a part of. You’ll hear it in the stories of countless veteran team members who have built their careers here. You’ll see it in action during recognition awards and events like our team member carnival, art show, holiday gatherings and more. You’ll also feel it from your team members, who are committed to being “first within our team,” looking out for each other even during challenging times. We know that when we create opportunities for people to thrive and develop their skills and careers, that not only enriches their life but the lives of others.

So. What you will Do as a Banquet Director?

• Provide leadership, training, support and actively manage all levels of the banquet staff.
• Trains, evaluates and schedules Banquet colleagues in accordance with the standards of the company policies and guidelines.
• The ability to hire, train, motivate, discipline, direct, and supervise the work of the colleagues in the Banquet Department.
• Participate with annual financial and capex budgeting process.
• Awareness of banquet and catering industry trends of food, beverage and service with focus on frictionless experiences, profitability and environmental impact.
• Review schedules all banquet colleagues to maintain the service standards of Turning Stone Casino Resort while operating within budgeted labor cost guidelines.
• Ensure proper care, security and maintenance of hotel equipment through supervision of service personnel.
• Ensures daily housekeeping program to include storage and operational areas and colleague appearance.
• Coordinate and ensure the needs of the Catering department with the managers of interrelated departments are met timely.
• Ensures that payroll and gratuity reports are prepared accurately.
• Attend and participate in all required meetings but not limited to the following: Banquet Event Order Meetings, Preconvention Meetings, Client and Group Organizers, Entertainment Catering, Special Events – Internal and External
• Communicate with the group hosts and event organizers to review event details of the functions.
• Organize and orchestrate any last-minute changes or details to functions.
• Ensures the set-up and service of contracted functions meet guest’s expectations and Turning Stone standards.

To Be Successful in this Role You’ll Need:

1. Have a minimum of 5 years of experience in similar position, preferably in luxury environment.
2. Have in-depth knowledge and functionality of Delphi.
3. Willing to work a flexible schedule and holidays.
4. Be a self-motivator and motivator of others.
5. Work in a safe, prudent and organized manner.
6. Have an in-depth knowledge of food and preparation
7. Have in-depth knowledge of wine and spirits
8. Be able to relate to all levels of guests and management.
9. Reading, writing and oral proficiency in the English language.
10. Have the ability to handle multiple tasks at one time.
11. Have excellent communication and organization skills
12. Be able to consistently delight and satisfy our guests
13. Have the ability to handle guest requests in a detailed manner
14. Must have excellent attention to details, and extensive service knowledge
15. Excellent leader and trainer.
16. Strong interpersonal skills.

What we Provide:

Oneida Indian Nation offers a wide range of benefits including comprehensive medical, dental and vision plans, 401(k), life insurance, parental benefits, adoption assistance, paid time off program with paid holidays and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Oneida Nation Enterprises

Job Title: Director, Brand PR

Reports to: U.S. President

Location: Los Angeles, CA

Job Status: Exempt

About SHEIN

SHEIN is a global fashion and lifestyle e-retailer committed to making the beauty of fashion accessible to all. We use on-demand manufacturing technology to connect suppliers to our agile supply chain, reducing inventory waste and enabling us to deliver a variety of affordable products to customers around the world. From our global offices, we reach customers in more than 150 countries. Founded in 2012, SHEIN has nearly 10,000 employees operating from offices around the world, with U.S. Headquarters located in Los Angeles and Global Headquarters located in Singapore. In SHEIN, we work with outstanding, creative, and capable peers. We share an energetic and open culture for capable people to discern, work and ignite as a team.

Position Summary

The Director, Brand PR oversees all U.S. PR activity for the SHEIN brand and sub-brands, leading the promotion of breakthrough brand campaigns and multi-channel communications strategies that will drive awareness, conversion and brand love.

With a deep bench of media relationships, an attention to detail and planning, and ability to oversee projects independently from start to finish, the Director is a critical part of taking SHEIN PR to the next level.

Responsibilities

• Oversee all PR for the SHEIN brand and sub-brands
• Strategize, execute and measure PR plans for key brand moments, including new partnerships, campaign launches and our signature platforms like SHEIN X 100.
• Secure feature brand stories in national and regional press.
• Develop and maintain relationships with top tier publications, editors and reporters covering SHEIN and our brands.
• Partner closely with Marketing and Corporate Communications teams to manage assets and ensure alignment and amplification.
• Hold PR team accountable for meeting key KPIs across all PR projects, keeping Marketing teams and other internal partners updated.
• Manage PR strategy for special projects (e.g. SHEIN Together Fest, SHEIN Runway)
• Maintain a clear understanding of all current, potential, and future collaborations, activations, launches and events.
• Manage PR agency of record, handling annual planning and holding our partners accountable on deliverables and reporting.
• Supervise two PR team members responsible for coordinating product placements, paid ad campaigns and account coordinator duties.
• Ensure PR team is maintaining media lists and coverage trackers weekly and circulating weekly and monthly reports to the Marketing and Brand teams.

Skills and Qualifications

• 8-10 years in Fashion and or large Tech E-commerce Public Relations expertise. With a min of 3 years of management experience.
• Strong consumer/lifestyle relationships, fashion/beauty preferred.
• Experience in Fashion, Entertainment or Consumer Public Relations in-house or agency.
• Superior writing and communication skills and attention to detail.
• The ability to multitask, prioritize and operate under pressure and across multiple time zones.
• Strong knowledge of the industry.
• Social media skills (Facebook, Twitter, Instagram, TikTok etc.).
• Must be able to do overnight travel and work late evenings when needed.

Pay: $134,000 min. – $236,500 max. base. Annual bonus & RSU offered.

SHEIN Benefits and Culture:

• Healthcare (medical, dental, vision, prescription drugs)
• Health Savings Account with Employer Funding
• Flexible Spending Accounts (Healthcare and Dependent care)
• Company-Paid Basic Life/AD&D insurance
• Company-Paid Short-Term and Long-Term Disability
• Voluntary Benefit Offerings (Voluntary Life/AD&D, Hospital Indemnity, Critical Illness, and Accident)
• Employee Assistance Program
• Business Travel Accident Insurance
• 401(k) savings plan with discretionary company match and access to a financial advisor to meet retirement planning goals.
• Vacation-Paid time off
• 9 Paid Holidays/6 Sick Days
• Employee Discounts
• Perks (HQ Location)
• Free weekly catered lunch at HQ
• Dog-Friendly office
• Free Gym Access at HQ
• Free Swag Giveaways
• Annual Holiday Party
• Invitations to pop-ups and other company events
• Complimentary daily office snacks and beverages
• Free Shuttle Service from HQ to LA Union Station

SHEIN is an equal opportunity employer committed to a diverse workplace environment.

SHEIN Distribution Corporation

POSITION SUMMARY: The Assistant General Manager shares the responsibility of overseeing the complete venue in regard to staff management, money management, reporting, sales goals, inter-office communications, and must uphold company policies and procedures at all times. The Assistant General Manager assists in directing recruiting, interviewing, hiring, training, and evaluating personnel as well as developing and motivating all staff to attain proper standards of performance. He/She will mentor and train the management team to grow into the same abilities. Additionally, the Assistant General Manager is responsible for creating an atmosphere that ensures customer experiences exceed their expectations, while answering questions, addressing, and resolving any complaints. Assistant General Manager will help General Manager in overseeing inspections of the venue, inside and outside, for cleanliness, compliance, and overall appearance.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Continually strive to develop the staff, including Floor Supervisors, in all areas of managerial and professional development
• Lead the recruitment process and training of staff (training, developing, testing, and coaching)
• Maintain food and labors costs, including managing inventory and hitting sales goals
• Build and promote teamwork through proactive interaction
• Utilize effective time management and exhibit excellent follow up skills
• Accommodate and anticipate guests needs
• Accurately forecast staffing needs to ensure optimum customer service
• Ensures that private events, catering, and banquets are successfully executed
• Control cash and other receipts by adhering to cash handling procedures
• Prepare and maintain all required paperwork, including forms, reports and schedules along with administrative duties
• Lead and teach managers about scheduling staff, controlling labor costs
• Lead and teach managers about achieving performance goals, weekly and monthly, and supporting all administrative responsibilities with reporting to Corporate Departments such as Finance, Payroll, HR.
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs
• Ensure that all products are received in accordance with the venues receiving policies and procedures
• Assists and conducts conflict resolution, corrective actions and coaching
• Oversee and ensure that employee performance appraisals are completed in a timely manner
• Maintain open lines of communication with staff and managers, working closely with them to develop skills for growth including performance reviews and corrective actions as needed with proper recordkeeping
• Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety and labor requirements
• Ensures nightly and/or weekly opening and closing side duties are followed
• Fill in where needed to ensure guest service standards and efficient operations, including opening and closing duties
• Work with preferred partners and organizations in promoting mutual company growth

WORKING KNOWLEDGE REQUIREMENTS:

• Proficient in Windows Office, Microsoft Office
• Knowledge of POS and back office reporting systems
• Knowledge of profitability analysis and budgeting, cost of sales, payroll management
• Knowledge of bar/restaurant operations, fine dining procedures, and beverage service
• Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product
• Knowledge of special events and banquets
• Knowledge of state and local laws as it applies to liquor, labor, and health code regulations

EDUCATION/REQUIREMENTS:

• High School Diploma or equivalent required
• College degree preferred
• 3-5 years of experience in the entertainment industry working in a high-volume restaurant/bar
• Proof of eligibility to work in the United States
• Valid Driver’s License
• 21+ years of age
• Possession of or the ability to possess all state required work cards
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards

WORK ENVIRONMENT & SCHEDULE:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Small to Medium office environment
• Personal/ shared desk space
• Office, bar, lounge and restaurant
• 5-25% Local Travel
• Noise level in the work environment is usually moderate
• Occasionally work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon Guest volume
• Work varied shifts to include days, nights, weekends and holidays

This Company is an Equal Opportunity Employer

TC Restaurant Group

Pickleball Manager

Chicken N Pickle, the hottest new entertainment concept in town, is looking for a Pickleball Manager. Our brand is that of a rambunctious, multi-generational family that works hard and plays even harder. We are driven to provide our employees with a supportive, meaningful work environment by bringing all voices to the table and providing opportunities for mentorship with career growth. We are looking for individuals to help grow our concept.

As the Pickleball Manager, you are responsible for maintaining the department’s work schedules, teaching lessons as well as managing all other activities. You will ensure efficient department operation, as well as maintain production goals, productivity, efficiency, quality and customer-service standards. To be successful in this role, you’ll need excellent time management skills, experience supervising and directing staff, great communication and an outgoing personality.

The Pickleball Manager will direct and oversee Day Shift operations, as well as inspire, train and oversee the teammates in this fast-paced environment, by developing team spirit and accountability.

Responsibilities:

● Embody Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity and Quality

● Demonstrates and supports a culture of diversity, equity and inclusion

● Coordinate daily departmental operations

● Supervise and evaluate department teammates

● Deliver quality guest service and maximize customer satisfaction

● Respond efficiently and accurately to customer needs and questions

● Direct staffing levels and Cost of Goods in your department

● Appraise staff performance and provide feedback to improve Day Shift productivity

● Forecast departmental needs for goods and supplies

● Manage restaurant’s brand and suggest ways to improve it

● Control operational costs and identify measures to cut waste

● Create and implement detailed departmental reports on weekly, monthly and annual revenues and expenses

● Reach a broader audience through sales and marketing campaigns, including discount programs and social media ads

● Train new and current teammates on proper customer service practices

● Implement policies and protocols that will maintain future restaurant operations

● Promote continuous skill development through online courses, coaching and training programs

Qualifications:

● Required proven work experience in sports, activity facility management or coaching

● Some restaurant experience, preferred

● Ability to teach lessons, clinics, drills, cardio, etc.

● Ability to set up Pickleball, Cornhole and Shuffleboard tournaments

● Strong leadership, motivational and people skills

● Excellent organizational and leadership skills

● Familiarity with restaurant management software, like HotSchedules, Point of Sale and accounting software

● Preferred Bachelor’s degree in Sports Management, Coaching, or Recreation

● Perform in an active, fast paced, indoor and outdoor venue, during inclimate weather, holidays, weekends and nights

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions. The employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually loud.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and talk or hear. The employee is frequently required to stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus

Job Type: Full-time

Salary: $45,000.00 – $50,000.00 per year

Benefits:

· 401(k)

· 401(k) matching

· Dental insurance

· Employee discount

· Health insurance

· Health savings account

· Life insurance

· Paid time off

· Referral program

· Vision insurance

Schedule:

· 10 hour shift

· 12 hour shift

· Holidays

· Monday to Friday

· Weekend availability

Supplemental pay types:

· Bonus pay

· Commission pay

· Tips

Experience:

· Management: 3 years (Preferred)

· Sports coaching: 1 year (Preferred)

Work Location: One location

Chicken N Pickle

Program Manager

Our Shelby, NC site, part of our Actuation Division, is looking for a Program Manager to join their team! This position acts as the General Manager for their assigned programs with an emphasis on existing Military Production Programs and New Product Introduction (NPI) for Electro-Mechanical Systems. As the Program Manager for Military production program(s), this position is responsible for renewal of TINA level pricing agreements/negotiations and overall program performance both financially and from a customer satisfaction perspective. As part of NPI structured implementation, the Program Manager, in conjunction with the Project Engineer, will lead the program thru all phases of development of the new product (TIM’s, PDR’s, CDR’s, Qualification, and Transition to Production). The Program Manager is the main point of contact for the customer and is directly responsible for Schedule, Cost, and Performance of assigned programs.

Location: Shelby, NC

Your Challenge:

• Performs Program Management duties per structured New Product Introduction procedure.
• Single point of contact for customer to address all program needs.
• Manage scope creep of new development programs.
• Coordinate with various departments andor facilities to implement customer initiatives or prepare for customer reviews.
• Understand and communicate to all stakeholders the key business contractual items that impact program profitability.
• Monitor financial health of program and coordinate action plans with other departments and facilities to execute strategies to achieve profitability targets.
• Development and monitoring of Key Performance Indicators (both external and internal).
• Maintain delivery schedules and forecasts for program.
• Responsible for Accounts Receivable performance of customer.
• Ensures acceptable turn time on customer returns.
• Coordinate and support, as required, proposal efforts, contract negotiations, budget inputs, and management reporting requests.

Check out the requirements below; if the bullets match your skillsets, we’d love to hear from you:

Your Expertise:

• Due to the nature of work performed in this role, incumbents must be a US Citizen.
• 5-7 years experience in a Program Management or Project Engineering capacity.
• Experience working with Military production contracts and negotiating above TINA level contract renewals. Clear understanding of DFAR and FAR requirements flowed from customers.
• Experience in leading NPI programs with motorized mechanical actuators and associated controllers.
• 4-year degree BA/BS/ME or equivalent job related experience.
• Knowledge of manufacturing mechanical hardware and development of associated electronic controllers.
• Clear communication and strong leadership capabilities to guide groups and individuals toward common project objectives.

Benefits

Curtiss-Wright invests in the development, recruitment, and retention of critical skills as part of its model for business success. We offer a competitive wage, a comprehensive benefits package including medical and prescription drug coverage, dental benefits, life and disability insurance, 401k retirement, tuition reimbursement, and paid vacation/holidays.

About Us

Curtiss-Wright Actuation Division designs, manufactures and supports electro-mechanical actuation products and systems for use in demanding applications in Aerospace, Defense and Industrial Automation markets. Our market leading solutions help improve the reliability, efficiency and performance of our customers’ operations and platforms, as well as reducing their environmental impact with energy efficient electro-mechanical designs and technology.

For the Aerospace market, we supply actuation systems for flight control, landing gear, utility and other applications on both commercial and military aircraft.

In Ground & Naval Defense markets, we support a wide array of applications ranging from door assist, ramp and hatch actuation, weapons handling systems, radar and launch platform actuation, and robotic (AUV/ROV) actuation.

In Industrial Automation, our Exlar® actuators are globally recognized as a leading brand offering high power density, precision and reliability for machine/process applications in automotive, food & beverage, oil & gas, robotics, entertainment and many other industries.

Find out more information and view our products here: https://www.cw-actuation.com/About/About-Actuation-Group

No unsolicited agency submittals please. Agency partners must be invited to participate in a search by our Talent Acquisition Team and have signed terms in place prior to any submittal. Resumes submitted directly to any Curtiss-Wright employee or affiliate will not qualify for fee payment, and therefore become the property of Curtiss-Wright.

Compliance Statement

This position may require exposure to export-controlled information and subject to additional security screening. In the event information provided during the security screening reveals ineligibility to access export-controlled information, any offer of employment may be reconsidered or withdrawn.

Curtiss-Wright values diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Talent Acquisition and we will make all reasonable efforts to accommodate your request.

Curtiss-Wright Corporation

The position of Operation Manager shares the responsibility of overseeing the venue regarding staff, fiscal management, reporting, sales goals, inter-office communications. Must uphold company policies and procedures always. The Operations Manager assists in recruiting, interviewing, hiring, training, and evaluating personnel as well as developing and motivating all staff to attain proper standards of performance. Additionally, the Operations Manager answers patrons’ questions, addresses and resolves any complaints, and is responsible for inspecting the venue, inside and outside, for cleanliness, compliance and overall appearance.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Continually strive to develop staff in all areas of managerial and professional development
• Assist with recruitment and training of staff (training, developing, testing, and coaching)
• Assist in creating sales goals
• Build and promote teamwork through proactive interaction
• Accommodate and anticipate guests needs
• Accurately forecast staffing needs to ensure optimum customer service
• Ensure all service standards meet Tao Group Hospitality guidelines
• Ensure that private events, catering, and banquets are successfully executed
• Control cash and other receipts by adhering to cash handling procedures
• Prepare all required paperwork, including forms, reports and schedules
• Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs
• Ensure that all products are received in accordance with the venues receiving policies and procedures
• Assist and conduct conflict resolution, corrective actions and coaching
• Oversee and ensure that employee performance appraisals are completed in a timely manner
• Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety and labor requirements
• Ensure nightly and/or weekly opening and closing side duties are followed
• Fill in where needed to ensure guest service standards and efficient operations, including opening and closing duties
• Provide administrative support
• Assist and/ or completes additional tasks as assigned

EDUCATION/WORKING KNOWLEDGE:

• High School Diploma or equivalent required
• College degree preferred
• Minimum of three to five (3-5) years’ experience in entertainment industry working in a high-volume nightclub
• Proof of eligibility to work in the United States
• Valid Driver’s License
• 21+ years of age
• Maintain a professional, neat and well-groomed appearance adhering to the Company standards
• Possession of/or ability to possess valid working card as required by state/city and venue
• Proficient in Windows Microsoft Office
• Knowledge of POS and back office reporting systems
• Knowledge of profitability analysis and budgeting, cost of sales, payroll management
• Knowledge of nightclub operations and beverage service
• Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product
• Knowledge of special events and banquets
• Knowledge of state and local laws as it applies to liquor, labor, and health code regulations

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE:

The work environment characteristics and/or physical demands described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions

• Must have strong problem-solving skills
• Excellent written and verbal communication skills required
• Ability to work under pressure and meet deadlines
• Must have good positive energy throughout the day
• Must be able to read the computer monitors and print legibly
• Must be able to sit and/or stand for extended periods of time
• Must be able to move quickly through work and set the pace in the office
• Must be able to push and lift up to 25 lbs.
• Small to Medium office environment
• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment
• 5-25% Local Travel (United States)
• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
• May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
• Maintain a professional, neat, and well-groomed appearance adhering to Company standards
• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
• Ability to maintain a high level of confidentiality
• Ability to handle a fast-paced, busy, and somewhat stressful environment

Tao Group Hospitality

Escapology is a leading escape room franchise, delivering immersive and engaging experiences for players of all ages. With a global presence across the United States and other countries, we pride ourselves on crafting unique, high-quality escape room challenges that provide unforgettable memories for our customers. Our unwavering commitment to innovation, creativity, and customer satisfaction has positioned Escapology as a top choice for both casual players and escape room enthusiasts.

Job Purpose:

We are seeking an experienced and highly motivated Operations Manager to oversee the production and operation of our escape game rooms. As the Operations Manager, you will be responsible for managing budgets, timelines, and resources to ensure the successful completion of projects within specified timeframes and budgets. Additionally, you will recruit and train staff members, implement quality assurance measures, and provide exceptional customer service to enhance the overall experience for our visitors.

Key Responsibilities:

● Project Management: Manage budgets, timelines, and resources to ensure on-time and within budget completion of escape game room projects.

● Recruitment and Training: Recruit and train staff members, ensuring they are equipped with the necessary skills to operate tools and equipment within the production facility. Analyze personnel needs and make placements accordingly.

● Quality Assurance: Ensure escape game rooms meet high-quality standards and that puzzles and props are in working order. Develop and improve quality assurance standards to increase the lifespan of props and games, reducing repair and maintenance costs.

● Customer Service: Provide excellent customer service, ensuring a positive experience for visitors. Address any concerns or complaints that arise.

● Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives.

● Identifying trends and assessing opportunities to improve processes and execution.

● Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.

● Oversee materials and inventory.

Skills and Qualifications:

●Successful candidates should have experience in coordinating schedules, logistics, and operational systems. Hiring, training, and supervising staff members is essential. Strong leadership, decision-making, and project management skills are necessary.

●Education and Experience: Preferred certification in Business Administration, Operations Management, or a related field.

●Several years of experience in operations management, preferably in the entertainment and/or furniture manufacturing industry, with a strong background in data analysis and optimization.

● Analytical Skills: Ability to analyze data and metrics to identify trends and areas for improvement, making data-driven decisions to optimize operations.

● Project Management: Strong project management skills, including budget, timeline, and resource management, with a focus on timely and within budget project completion.

● Leadership: Ability to lead and motivate teams, effectively communicate with all levels of the organization.

● Problem-Solving: Strong problem-solving skills to quickly and effectively identify and resolve issues.

● Attention to Detail: Ability to ensure smooth operation by paying close attention to detail.

● Technical Skills: Familiarity with various software applications, including data analytics and project management tools.

Key Performance Indicators (KPIs):

● Game Build Production Time: Optimize production process to reduce the time required to build each escape game room and maximize the number of games produced per month.

● Production Cost per Game: Optimize production process to reduce costs without compromising quality or safety.

● Project Overlaps: Plan and manage projects effectively to minimize overlaps and ensure smooth production flow.

● Quality Control Issues Found During Production: Minimize quality control issues through effective quality control processes and protocols.

● Day-to-Day Activities:

○ Manage staff, including scheduling, training, and performance management.

○ Ensure quality control by performing regular checks on puzzles, props, and equipment.

○ Manage finances, including budgeting and expense tracking.

○ Develop and implement strategies to optimize operations, streamline processes, and

reduce costs.

○ Analyze data to identify trends and areas for improvement.

○ Ensure compliance with regulations and safety standards.

● Team Management:

○ The Operations Manager will oversee the production team within the facility, consisting of carpenters, designers, painters, scenics, material and product handlers, and technicians. The team will have diverse skills and backgrounds to support the creation of innovative

games and continuous improvement.

Growth Opportunities:

The company is planning significant growth in the next few years, including expanding to a larger facility, hiring more team members, and investing in hardware, software, and equipment. The Operations Manager will play a vital role in meeting the increasing demand for games, contributing to the expansion of the business and providing opportunities for professional development.

EEOC Statement:

Escapology is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. All employment decisions are made on the basis of qualifications, merit, and business need.it your resume along with a cover letter detailing your relevant experience. Only qualified candidates will be contacted for an interview.

Job Type: Full-time

Salary: $70,000.00 – $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Trumbull, CT 06611: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Escapology

Job Description

Hay Creek Hotels is seeking a detailed, customer-oriented and resulted driven General Manager to lead our team of hospitality professionals at The Lodge at Schroon Lake Resort.

Tucked in the Adirondacks, the resort on Schroon Lake welcomes families and visitors to an, approachable small-town retreat. Located within 30 minutes of Lake George and Lake Placid, the Schroon Lake resort is one of a kind in its area. The resort features 121 guest rooms, a 10,000 square foot restaurant, and a 600-seat theater to host concerts and events.

Job Summary

• Responsible for overseeing successful operations in all property departments, including Guest Services, Housekeeping, Restaurant & Bar, Sales & Marketing, Private Events, and Engineering.
• Management of on-site short term rentals.
• Create and maintain relationships with clients and guests in all areas, with a strong passion to elevate ones overall experience at the property. Must be willing to become the face of the property, exercising pro-active community involvement and interpersonal guest services.
• Enforce outstanding internal and external customer service standards according to Hay Creek Standard Operating Procedures.
• Oversee and assist in all associate management, including creative recruitment, interviews, hiring and onboarding, training and development, progressive discipline, motivation, rewarding, and termination of staff.
• Manage positive Employee Relations to instill a fun, exciting work environment in line with HCH Beliefs and Culture Model.
• Manage overall hotel and departmental budgets through ensuring effective scheduling, accurate forecasting, managing inventory, controlling expenses, reviewing labor costs, creative promotions, and enforcing systems and controls.
• Responsible for practicing and ensuring compliance in all health, sanitation, safety and security laws, labor laws, state certifications/licensing, and all internal policies and procedures.
• Work closely with all Managers in developing sales and marketing strategies (i.e.; menus, advertisements, entertainment, food & beverage promotions, signs, incentives, flyers, e-blasts, social media, etc.) and coordinating the management of all third-party marketing resources.
• Salary range $105,000-$115,000.

About Hay Creek Hotels

Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service and the exclusive amenities of a luxury inn. At Hay Creek Hotels, our passion is to pioneer superior service and inspire excitement within the small, independent hotel sector: to ‘Delight & Surprise’ our guests every day. These values are driven by the idea that the best hotels and restaurants are the ones that draw on the spirit, culture and character of their locales. From meticulously renovated historic properties to exciting new-build hotels, we offer some of the most unique and interesting lodging and dining destinations in the United States. Our hotels and resorts are designed to reflect their respective neighborhoods and serve as good neighbors by participating in community events and causes. Through environmentally responsible design and day-to-day management, we adhere to best practices for sustainable operations at every location.

Bringing a hyper-local focus to the hotel dining experience, the restaurants in the Hay Creek Hotels collection form deep connections with respected local farms and providers. Our chefs seamlessly integrate their regions finest meats, seafood and produce with contemporary cooking styles and flavors. Each Hay Creek restaurant is distinguished by sophisticated yet casual ambiance and cuisine that delivers both comfort and surprise with each bite. We are not the average box hotel, and this is not the average dining experience. Dishes are created each night with the perfect balance of texture, flavor, and presentation. Farm-to-table food brings sensational seasonal menus with creative twists on old classics.

Our Core Values and Beliefs;

We promote and support a culture that Delights & Surprises each of our customers, associates, and business partners. Our Host Philosophy encourages each associate to develop the skills necessary to offer outstanding hospitality service outside the scope of their primary job responsibilities. Our Associate Promise is the commitment to truly listen to and communicate openly and honestly with all team members. We embrace Pride Of Ownership to create an, “I can, I am, I own,” empowered approach to everything we do. Partnering in our Local Community and respecting the environment we live in are beliefs we incorporate into daily operations.

To learn more, visit us at www.HayCreekHotels.com

Required Experience

• Recent 5+ years Hotel General Manager experience required
• Experience in New York region preferred
• Strong background in Rooms Division, Sales & Marketing, and F&B operations
• Excellent computer skills including; Excel, Word & Outlook
• Experience in Property Management and POS Software
• Excellent verbal and written communication skills.
• Strong Cost Management skills, with the ability to meet or exceed strict budgetary expectations.
• Daily Revenue and P&L Reporting exposure and knowledge
• Strong background in hotel forecasting preferred
• Comfortable with managing and leading a team with motivation, accountability, and regular follow-up
• Ability to establish a strong service culture and maintain high customer service standards
• Ability to multitask, adapt to change, think quickly, and prioritize effectively in a fast paced and demanding environment while maintaining calmness, composure, and hospitality
• Successful completion of background check and/or DMV check.
• Weekend availability for high volume days is required

The Lodge at Schroon Lake