Senior Product Manager, Loyalty & Offers

We are moving fast and are adding to our best-in-class team. Joining McDonald’s means thinking big every day and preparing for a career that can have impact around the world. We are customer obsessed, committed to being leaders, and believe we are better when we work together.

McDonald’s has long been an industry leader, innovating to deliver improvements in the experience for our customers and restaurant teams. In recent years, digital platforms have become an increasingly critical part of delivering phenomenal customer and crew experience. We have invested to build assets and capabilities that will take advantage of this growing consumer interest in digital, including upgrades to the mobile app, as well as installation of self-order kiosks, and digital menu boards.

As a Senior Product Manager, you will be responsible for leading the product strategy, roadmap, and execution for the loyalty and offers backend and frontend customer experiences. You will work closely with cross-functional teams, including engineering, design, marketing, and operations, to drive product innovation and achieve business goals. You will be the champion of the customer and crew, translating their needs and feedback into product requirements and driving customer-centric product development. The ideal candidate is a customer-obsessed,product innovatorwho can lead and inspire cross-functional teams to deliver exceptional products that customers love and that win for the business.

Key Responsibilities:

• Develop and implement the product strategy and roadmap for loyalty and offers experiences, aligning with overall business goals and market trends. Define the product vision and direction, and communicate it optimally to cross-functional teams, executives, and partners.
• Collaborate with stakeholders to execute experiences that align with the global personalization strategy.
• Drive end-to-end product development, including conducting market research, defining customer requirements, crafting product specifications, and working with engineering and design teams to develop and launch new products and features.
• Deeply understand customer and restaurant crew needs, difficulties, and behaviors through research, user feedback, and market analysis. Use insights to advise product decisions and prioritize product backlog items.

• Stay up-to-date with industry trends and technologies to advise product strategy and ensure the product portfolio remains competitive.
• Facilitate release planning, weekly demos with stakeholders and other Agile practices on an operational basis.
• Collaborate with cross-functional teams and global markets including engineering, design, marketing, operations, and customer support, to ensure smooth execution of product initiatives. Develop a collaborative environment and build strong relationships with team members to align product goals and achieve business objectives.

Qualifications

Qualifications

• Experience in loyalty, marketing, and/or CRM and leveraging behavioral data for personalization
• Passionate, customer-obsessed leader looking for new solutions for the business, who truly enjoys designing and delivering great experiences to build brand affinity.
• Capable of finding product solutions that customers love, in a business that has complex operational and service delivery considerations
• Knowledge and familiarity with UX design, customer experience and customer experience platform technology systems/specifications interdependencies
• Confident working in a fast-moving environment, with a willingness to make quick decisions based on continuous prioritization and evolving customer needs
• Proven track record of successfully launching and handling products throughout their lifecycle
• Excellent communication and presentation skills, with the ability to optimally communicate sophisticated concepts to both technical and non-technical audiences.

Requirements

• Bachelor’s or master’s degree or equivalent work experience
• Minimum of 5 years of experience in product management.
• Strong leadership skills, with the ability to influence and collaborate with cross-functional teams
• Proven experience in an agile product management role
• Proven experience leading cross-functional teams and projects
• Experience at a consumer/retail company preferred

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

McDonald’s