General Staff Jobs

POSITION SUMMARY

As the Global Social Marketing Manager, you will work with the Director of Global Social Marketing and the social team to execute social marketing strategies delivering on creativity, community building, disruption, and business impact.

You will be responsible for leading the development, planning, and execution of social campaigns and evergreen content across one or more channels, as well as advising on how organic and paid can build more robust plans. You will execute the creative & strategic brand vision based on forward-thinking cultural trends, a high bar for aesthetics & quality, a consumer-first mindset, social & platform insights, data, and the evolving consumer and social landscape to stay at the forefront of the digital world. This role is highly collaborative and cross-functional, requiring work with multiple brand stakeholders and regional partners, including Influencer relations, eCommerce, Education, Creative, International, and Brand Marketing.

Candidates should have strong creative writing and verbal communication skills and knowledge of the digital media space. Candidates should feel comfortable working in a fast-paced startup environment and have a can-do attitude. Efficiency is your motto – exceptional organizational and time management skills; able to juggle multiple ongoing priorities simultaneously and quickly pivot as things change in real-time. Candidates should be on the cusp of social innovation—always ahead of what’s next, and trends within social and digital and have a deep-seated passion for social media. Candidate should also have a strong creative eye for beauty. Candidates should be able to take an idea from conception to execution, engaging key partners and resources along the way to help achieve goals.

RESPONSIBILITIES

• Lead the development of ownable best-in-class social strategy and marketing campaigns across all channels to drive brand awareness, engagement, and advocacy.
• Present comprehensive strategies and campaign plans to gain senior management alignment and partner buy-in. Communicate out to cross-functional teams.
• Lead and execute daily channel operations: content planning, copywriting, and community management across all platforms
• Manage content creation and curation process (organic and paid), including photo and video shoots, as well as partnering with the Influencer Manager to ideate and collaborate on paid partner content
• Lead creative brainstorms and content/campaign ideation
• Be a strategic thought partner and collaborate with cross-functional teams to create and drive social media projects
• Provide weekly, monthly, and quarterly reports on key social KPIs, including insights that inform future actions.
• Manage annual organic social budget & optimize spend based on business objectives
• Utilize analytics platforms and survey the competitive landscape to share insights and trends in real-time.
• Serve as a thought leader in Social Media and share best practices, general guidance and the implications of platform updates with broader teams
• Be a strategic thought partner and leader in Social Media to cross functional teams sharing best practices, general guidance and the implications of platform updates

REQUIREMENTS

• Bachelor’s Degree or equivalent experience
• 5-7 years in Social Media Marketing or equivalent experience preferred
• Passion for the beauty industry and strong interest in the digital space.
• Creative, innovative personality that is always thinking outside of the box.
• Deep understanding of social media platforms: Instagram, TikTok, YouTube, Facebook, Twitter, Pinterest etc
• Extensive experience with Social Media Management Systems and Social Listening/Analytics tools. (e.g. Listen First, Traackr, Dash Hudson, Curalate, Social Flow, Tweetdeck, Hoot Suite, etc).
• Experience working across digital media and creative: drawing connections between the brand identity and marketing objectives to inform differentiated and effective new media programs that engage customers, increase awareness and spark advocacy
• Strategic, proactive and supportive qualities
• Attention to detail, responsible, and reliable.
• Creative eye for beauty content
• Experience with community management, customer service, and social engagement.
• Exceptional writing skills with strong attention to detail, grammar, brand tone, and voice.
• Can demonstrate flexibility and composure under pressure
• Strong analytical skills for measuring/tracking success and KPIs.
• Qualitative research skills, including the ability to interpret social insights and data and translate it into actionable business results.
• Exceptional time and project management skills
• Budgeting and organizational skills
• Ability to manage up and communicate effectively on projects
• Capable and driven to quickly learn new technologies and continually upgrade current skill set.
• Flexible and positive attitude; able to work independently and within teams

Kendo Brands, Inc.

We are now expanding the Fussy family and are looking for a bright and passionate Social Media Lead to manage and grow our social channels.???? This is a super exciting opportunity to join a disruptive startup through an exciting period of growth and to build a community around the brand. The chosen candidate will work directly with the senior leadership team to drive the long term social and content strategy for fussy and execute upon this. ????????

Responsibilities ????

• To champion social media and communication across the business.
• To bring a growth mindset to building an engaged community around the brand: people within our target audience that share our values.
• Grow presence across different social media channels and expand focus from Instagram to other channels.
• Work with the senior leaders to set the overall content and social strategy.
• Creating, scheduling and publishing daily content across blog/editorial, user generated content, social media channels and email using our social and creative guidelines and templates. 
• Creating a content calendar, more detailed channel plans and developing a plan for weekly customer newsletters and blogs.
• Being engaging, funny, responsive and of-the-moment to create viral and shareable moments.
• Using your platform knowledge and creative skills to create boundary-pushing, ATTENTION-GRABBING social content using the latest affordances on each channel.
• Bringing fussy’s product offering to life creatively to drive sales.
• Managing and promoting user generated content.
• Identify and work with journalists and writers to produce engaging blog content.
• Identity new and interesting ways to operate on social or new channels for example podcast or IG live.
• Assist when required with new product shoots, including writing creative briefs and contributing to storyboards and mood boards and any other logistical requirements. 
• Explore influencer marketing and with Founders help to develop and execute our approach. This will include looking at which influencers to engage with analysing their engagement rates and competitor analysis. 
• Manage customer advocacy programmes (for example VIP group on facebook)
• Explore partnership and collaborations opportunities within direct to consumer and sustainability sectors to grow brand presence.
• Be aware of the social and email performance and competitors to identify trends and optimise performance.
• Responding to any DMs quickly and calmly and carefully dealing with customer and tech issues, if needed.
• Report any customer service issues back .
• Report into against set KPIs. 

Who you are ????

• You will love social and where it intersects. yYou will know your hashtags from your hashbrowns and your Gen Z’s from your Generation Alpha’s (we had to google that).
• A keen eye for all things design and branding.
• Experience within a similar role in social media
• Experience developing content for SEO.
• Superior grammar, splleing and copy skills.
• You should be invested in our mission: to banish single-use plastic and create a better planet for everybody. I mean who isn’t?
• Experience in coming up with creative concepts.
• Experience in working for a wellness, personal care or beauty brand is a bonus.
• Experience with direct to consumer brands and marketing is even better. Or maybe you have a passion for D2C and have one too many subscriptions.
• You will have a keen eye for detail, able to deliver regular weekly reports and updates, to a high standard. You need to know how to use a spreadsheet.
• You should be a self starter. You’re the sort of person that we can point in the right direction and you’re off!
• Strong copywriting skills.
• Ability to use Adobe suite such as photoshop or illustrator is a bonus. Or the willingness to learn.
• Be nice.

Who we are ????????

We’re on a mission to banish single-use plastic from the bathroom, with simple, effective and convenient personal care products that are backed by science not buzzwords. After launching as the highest ever grossing deodorant worldwide on Kickstarter, we launched our full ecommerce offering in June last year.

Since then Fussy has experienced 300% MoM growth, been named the UK’s Best Eco-Deodorant in Glamour Magazine, featured on This Morning and most mainstream media outlets, put in place the foundations of a world-class team of employees and advisors and have prevented over 10,000 years worth of deodorants from ending up in landfill.

We are now looking to accelerate our growth into new products and territories. We as a brand have the responsibility, consumers have the power and it’s only together we can do this. Power to your pits!

Other Details

Term: Permanent

Start date: Jan

Days/Week: 5 days per week (2 days in the office) and flex time

Probationary Period: 3 month

Holiday: 25 plus holiday, training days, mental health and charity days, flexible working.

Fussy

Major talent agency with offices in Los Angeles & New York seeks a highly motivated individual to assist in our Los Angeles office’s Unscripted, Digital & Branded Content division.

This is an entry-level position, which requires initiative while learning on the job. Therefore, interest in becoming a talent agent is essential.

Strong leadership qualities, excellent phone and communication skills, multi-tasking, and versatility are invaluable in this role—an excellent opportunity to advance with intensive hands-on experience, including an agent-in-training program for qualified individuals.

The Digital Assistant position requires an individual to work well within a team and be prepared for a fast-paced and detail-oriented environment. We are looking for someone with a passion and experience in both traditional reality TV and the digital sphere and is interested in a career as an agent. Media experience, whether at a production company, TV network, PR, digital, or advertising, is excellent but optional, but a passion for this end of the business is necessary.

Responsibilities:

• Help expand and source our database of influencers, traditional talent, and producers using a variety of tools and their social knowledge
• Manage casting submissions, auditions, and project execution
• Build and manage contacts across a variety of verticals
• Update and process client materials and paperwork
• Interact with the Accounting department to track money due to clients
• Assist with media monitoring and clipping; flag relevant industry news
• Administrative support, including monitoring emails, screening phone calls, and managing calendar
• Take on additional tasks and responsibilities as assigned

Qualifications and Skills:

• BA/BS degree required
• Previous assistant experience preferred
• Internships at digital media and talent agencies are a plus
• Excellent written & communication skills
• Proven ability to work collaboratively with a team
• Proficient with PC, Microsoft Office Suite
• Nimble and flexible to succeed in a fast-paced environment and handle ad hoc requests
• Self-starter with the ability to think and work creatively and strategically

Salary: $21.00/hour; non-exempt

Benefits: Medical, dental, vision, 401(k), monthly stipend and paid holidays

A3 Artists Agency

Fast-growing communications firm seeks experienced leader to develop and execute creative visions on behalf of portfolio of diverse clients, and to spearhead critical internal and external brand campaigns.

Responsibilities

• Work in coordination with Communications Director to translate marketing goals into creative strategies on behalf of clients
• Work with internal team to respond to client needs, set project deadlines and establish campaign goals
• Develop and present creative briefs and project information, including deadlines and budgets, to clients
• Oversee projects from concept to final execution within established deadlines and budgets
• Lead, listen, collaborate and guide clients autonomously
• Develop and manage robust team of external creative partners
• Provide on-site, hands-on creative supervision and quality control for creative partners in the production process
• Contribute to growth of firm and portfolio through the proactive generation of new campaigns for existing and prospective client activity beyond normally scheduled projects
• Lead internal branding campaigns including website design, business development assets and creative templates

Qualifications

• A holistic understanding of the entire creative process
• Ability to recognize and/or generate great copy, design, and fresh approaches to accomplishing brand goals required
• 7+ years of combined experience leading/implementing print, digital, video and web campaigns
• Ability to lead creative and cross-functional teams collaboratively through complex projects
• Ability to work independently and with limited direction required
• Ability to interface with diverse clients in professional settings
• Ability to learn and communicate about complex or technical topics
• Ability to monitor and understand public affairs (e.g. client news coverage/public policy)
• Mastery of Adobe Creative Suite (InDesign, Photoshop, Illustrator) required
• Strong critical thinking and problem-solving skills with attention to detail
• Ability to multi-task in a fast-paced environment

Flexible Working Conditions: Work from home or company office with on-site meetings/events in and around Portland, ME and Boston, MA.

ABOUT LONGFELLOW COMMUNICATIONS

Longfellow Communications is a strategic communications consulting firm based in Portland, Maine. We’re passionate about helping our clients realize the benefits of purposeful and professional communication strategies. We provide this high-level strategic consulting as if we were in-house. Services include corporate communications to further business objectives, marketing communications that articulate value propositions, crisis communications that plan for the worst, and project communications that support a favorable result. Because of our expertise in communications related to government affairs, professional services and highly-technical regulated industries, our projects typically have a policy and public affairs component.

Longfellow Communications

Hawthorn Farm Athletic Club seeks a passionate business leader in the fun and rewarding areas of youth camps and recreational programming. This leader will grow profit while delivering excellence and changing lives! This is a high-level position best suited to a professional with a degree (preferred in business, exercise science, education, or related) as well as relevant experience in programming and management.

The responsibilities are youth camps (preschool through teen, next scheduled for June 2023) as well as the business and management structure behind new pickleball, basketball, and rock wall programming for all ages! Join a team with an outstanding culture where you can make a true impact.

Compensation: Looking for long-term fit. Based on qualifications & experience. Range starts at $55,000.
WizeHire

Fast-growing communications firm seeks experienced leader to develop and execute creative visions on behalf of portfolio of diverse clients, and to spearhead critical internal and external brand campaigns.

Responsibilities

• Work in coordination with Communications Director to translate marketing goals into creative strategies on behalf of clients
• Work with internal team to respond to client needs, set project deadlines and establish campaign goals
• Develop and present creative briefs and project information, including deadlines and budgets, to clients
• Oversee projects from concept to final execution within established deadlines and budgets
• Lead, listen, collaborate and guide clients autonomously
• Develop and manage robust team of external creative partners
• Provide on-site, hands-on creative supervision and quality control for creative partners in the production process
• Contribute to growth of firm and portfolio through the proactive generation of new campaigns for existing and prospective client activity beyond normally scheduled projects
• Lead internal branding campaigns including website design, business development assets and creative templates

Qualifications

• A holistic understanding of the entire creative process
• Ability to recognize and/or generate great copy, design, and fresh approaches to accomplishing brand goals required
• 7+ years of combined experience leading/implementing print, digital, video and web campaigns
• Ability to lead creative and cross-functional teams collaboratively through complex projects
• Ability to work independently and with limited direction required
• Ability to interface with diverse clients in professional settings
• Ability to learn and communicate about complex or technical topics
• Ability to monitor and understand public affairs (e.g. client news coverage/public policy)
• Mastery of Adobe Creative Suite (InDesign, Photoshop, Illustrator) required
• Strong critical thinking and problem-solving skills with attention to detail
• Ability to multi-task in a fast-paced environment

Flexible Working Conditions: Work from home or company office with on-site meetings/events in and around Portland, ME and Boston, MA.

ABOUT LONGFELLOW COMMUNICATIONS

Longfellow Communications is a strategic communications consulting firm based in Portland, Maine. We’re passionate about helping our clients realize the benefits of purposeful and professional communication strategies. We provide this high-level strategic consulting as if we were in-house. Services include corporate communications to further business objectives, marketing communications that articulate value propositions, crisis communications that plan for the worst, and project communications that support a favorable result. Because of our expertise in communications related to government affairs, professional services and highly-technical regulated industries, our projects typically have a policy and public affairs component.

Longfellow Communications

Coastal Maine Botanical Gardens is hiring!

Are you an educator experienced in program design, passionate about plants and the environment, and committed to supporting the Gardens’ IDEA (Inclusion, Diversity, Equity, and Accessibility) goals? We’re looking for an Interpretation and Exhibits Program Manager excited about inspiring meaningful connections among people, plants, and nature in one of the most beautiful settings in Maine.

See the full listing on our website: https://www.mainegardens.org/employment/

The Interpretation and Exhibits Program Manager oversees a wide array of informal learning and hands-on experiences at the Gardens, including interpretive signage, permanent and temporary exhibits, interactive programs, and guided tours. In addition, they are also responsible for important wayfinding materials for guests, including our guest map and wayfinding signage throughout the Gardens. They collaborate closely with the Volunteer Engagement Program Manager to support the Gardens’ volunteer docent program throughout the season.

Full-time, salaried exempt

$55,500 – $65,000

Review of applications begins Monday, March 27.

Qualifications

• Demonstrated experience or training in informal learning, program design and development, and program evaluation.
• Education and/or significant practical experience in horticulture, botany, environmental education, and/or landscape design/maintenance.
• Demonstrated experience and training in coordinating and managing docents or a similar volunteer corps.
• Must be comfortable interacting with guests, staff, board members, and the community, striving to exceed guest and program participant expectations and creating an exceptional experience while visiting the Gardens.
• Must be able to work independently and as part of a team.
• Must be enthusiastic about plants, conscientious of the environment, and willing to participate in all horticultural best management practices and organization events.
• Experience in collaborative project planning, stakeholder engagement, and partnership development.
• Proficient in basic computer software such as Microsoft Office.
• Commitment to working across the organization to support the integration of IDEA (Inclusion, Diversity, Equity, and Accessibility) principles into CMBG’s internal operations and its relationships with visitors and guests.

Primary Functions

• Oversee all aspects of interpretive project development, including conception, budgeting, researching, writing, collecting and attributing images, production, and installation.
• Manage the planning, implementation, training, and long-term strategy of live interpretation and informal drop-in programming, including regular and specialty tours, docent stations, and other programs for adult audiences and families.
• Plan and produce interpretive signage, educational exhibits, apps, podcasts, and/or mobile phone guides.
• In alignment with CMBG’s commitment to equity and inclusion, explore and advance ideas or strategies that advance our goal of diversifying the voices, perspectives, and representation in interpretive materials.
• Working closely with the Volunteer Engagement Program Manager, organize and provide staff and docent training in interpretive themes, techniques, and content.
• Manage ongoing support, training, and continuing education opportunities to CMBG’s docent corps, strengthening and developing their role as ambassadors to CMBG and its mission.
• Plan and produce directional and wayfinding signage, in collaboration with other departments as appropriate.
• Working with the Guest Experience Director, coordinate production of visitor maps and other materials such as self-guided tour brochures, exhibit shows, and other wayfinding materials.
• Develop and manage the Interpretation and Exhibits program budget.
• Supervise and support staff in the Interpretation and Exhibits Program, including both year-round educators and interns and/or seasonal positions.
• With key leadership, oversee the cyclical development and implementation of a Master Interpretive Plan.
• Annually evaluate the Interpretation and Exhibits program, assess participation patterns and trends and set strategic direction for program changes or growth.
• Communicate Interpretation & Exhibits programs across the organization, in particular sharing needed information with the Guest Experience team and collaborating with the Gardens’ other mission pillar departments (Horticulture and Plant Science) where relevant to achieve shared goals.
• Stay current with best practices in the field and amongst peer institutions, including ongoing professional development.
• Participate in Gardens-wide initiatives including Gardens Aglow assignments.
• Promote and foster a culture of teamwork, cooperation, integrity, efficiency, diversity, inclusion, belonging,?and respect throughout the Gardens with all employees, supervisors/managers, volunteers, visitors, and others.??

Coastal Maine Botanical Gardens

Coastal Maine Botanical Gardens is hiring!

Are you an educator experienced in program design, passionate about plants and the environment, and committed to supporting the Gardens’ IDEA (Inclusion, Diversity, Equity, and Accessibility) goals? We’re looking for an Interpretation and Exhibits Program Manager excited about inspiring meaningful connections among people, plants, and nature in one of the most beautiful settings in Maine.

See the full listing on our website: https://www.mainegardens.org/employment/

The Interpretation and Exhibits Program Manager oversees a wide array of informal learning and hands-on experiences at the Gardens, including interpretive signage, permanent and temporary exhibits, interactive programs, and guided tours. In addition, they are also responsible for important wayfinding materials for guests, including our guest map and wayfinding signage throughout the Gardens. They collaborate closely with the Volunteer Engagement Program Manager to support the Gardens’ volunteer docent program throughout the season.

Full-time, salaried exempt

$55,500 – $65,000

Review of applications begins Monday, March 27.

Qualifications

• Demonstrated experience or training in informal learning, program design and development, and program evaluation.
• Education and/or significant practical experience in horticulture, botany, environmental education, and/or landscape design/maintenance.
• Demonstrated experience and training in coordinating and managing docents or a similar volunteer corps.
• Must be comfortable interacting with guests, staff, board members, and the community, striving to exceed guest and program participant expectations and creating an exceptional experience while visiting the Gardens.
• Must be able to work independently and as part of a team.
• Must be enthusiastic about plants, conscientious of the environment, and willing to participate in all horticultural best management practices and organization events.
• Experience in collaborative project planning, stakeholder engagement, and partnership development.
• Proficient in basic computer software such as Microsoft Office.
• Commitment to working across the organization to support the integration of IDEA (Inclusion, Diversity, Equity, and Accessibility) principles into CMBG’s internal operations and its relationships with visitors and guests.

Primary Functions

• Oversee all aspects of interpretive project development, including conception, budgeting, researching, writing, collecting and attributing images, production, and installation.
• Manage the planning, implementation, training, and long-term strategy of live interpretation and informal drop-in programming, including regular and specialty tours, docent stations, and other programs for adult audiences and families.
• Plan and produce interpretive signage, educational exhibits, apps, podcasts, and/or mobile phone guides.
• In alignment with CMBG’s commitment to equity and inclusion, explore and advance ideas or strategies that advance our goal of diversifying the voices, perspectives, and representation in interpretive materials.
• Working closely with the Volunteer Engagement Program Manager, organize and provide staff and docent training in interpretive themes, techniques, and content.
• Manage ongoing support, training, and continuing education opportunities to CMBG’s docent corps, strengthening and developing their role as ambassadors to CMBG and its mission.
• Plan and produce directional and wayfinding signage, in collaboration with other departments as appropriate.
• Working with the Guest Experience Director, coordinate production of visitor maps and other materials such as self-guided tour brochures, exhibit shows, and other wayfinding materials.
• Develop and manage the Interpretation and Exhibits program budget.
• Supervise and support staff in the Interpretation and Exhibits Program, including both year-round educators and interns and/or seasonal positions.
• With key leadership, oversee the cyclical development and implementation of a Master Interpretive Plan.
• Annually evaluate the Interpretation and Exhibits program, assess participation patterns and trends and set strategic direction for program changes or growth.
• Communicate Interpretation & Exhibits programs across the organization, in particular sharing needed information with the Guest Experience team and collaborating with the Gardens’ other mission pillar departments (Horticulture and Plant Science) where relevant to achieve shared goals.
• Stay current with best practices in the field and amongst peer institutions, including ongoing professional development.
• Participate in Gardens-wide initiatives including Gardens Aglow assignments.
• Promote and foster a culture of teamwork, cooperation, integrity, efficiency, diversity, inclusion, belonging,?and respect throughout the Gardens with all employees, supervisors/managers, volunteers, visitors, and others.??

Coastal Maine Botanical Gardens

Hawthorn Farm Athletic Club seeks a passionate business leader in the fun and rewarding areas of youth camps and recreational programming. This leader will grow profit while delivering excellence and changing lives! This is a high-level position best suited to a professional with a degree (preferred in business, exercise science, education, or related) as well as relevant experience in programming and management.

The responsibilities are youth camps (preschool through teen, next scheduled for June 2023) as well as the business and management structure behind new pickleball, basketball, and rock wall programming for all ages! Join a team with an outstanding culture where you can make a true impact.

Compensation: Looking for long-term fit. Based on qualifications & experience. Range starts at $55,000.
WizeHire

Immerse yourself in old and new Nashville at Loews Vanderbilt Hotel – your stage for exploring the vibrant city we call home. Located minutes away from some of the city’s most renowned attractions, Nashville is never short on things to see and do. Welcome to our kind of Southern Hospitality.

If you’re looking for a career that is genuinely Nashville, and soulfully inspired the Loews Vanderbilt Hotel located on West End is the perfect work environment for you!

Join our family of team members to receive these amazing at work perks: competitive wages, paid vacation after 6 months, sick and holiday pay, free onsite parking, complementary meals, discounted bus passes, health benefits (medical, dental, vision, 401(k) with employer matching, and other employer paid benefits), discounted hotel stays, career development programs, and community volunteer opportunities!

Job Specific

• Organizes and manages daily operation of Group, Wholesale and VIP Reservations
• Establishes daily goals to maintain service levels
• Contributes to controlling departmental expenses (labor, supplies, etc.)
• Monitors agents phone activity/productivity and addresses necessary issues
• Maintains current knowledge of all functions within systems as they relate to reservations
• Builds internal group blocks as requested by appropriate hotel managers
• Manages the maintenance of group cut off dates in Delphi/HIS
• Meets with Group Agents weekly to discuss future groups, challenges, progress
• Attends weekly pick up meetings, hotel operations meetings and other meetings as scheduled.
• Attends Pre-Convention meetings as needed
• Works closely with Front Office Managers/Conference Managers/Sales Managers to ensure a smooth and memorable experience for our guests
• Maintains accurate and organized filing systems for groups, VIP’s, etc.
• Maintains accurate reference information for the Conference Team and consistently communicates all new information
• Maintains a neat and organized reservations office
• Promotes the development of positive and strong relationships with groups and any additional means of business contacts encountered
• Ensures VIP’s are blocked to correct room type.
• Ensures VIP’s are entered into the all share file with accurate information.
• Monitors room/suite status
• Prepares VIP packets with room key and registration card
• Flags all VIP accounts
• Provides meet and greet, as service requires
• Ensures VIP rooms / Suites ready by noon each day
• Prepares reports for group contact and relays pertinent information to all departments
• Sets up and coordinates satellite check-in
• Implements and maintains tracking log for all Loews First Guests
• Increases employee awareness in regard to all Loews First guests and packages
• Creates and maintains a random guest feedback program
• Forwards all Loews First feedback to appropriate parties
• Assists as an Assistant Front Office Manager as required
• Other duties as assigned
• Ensures that all guest information and reservation requests are fulfilled in a professional, prompt, courteous, and efficient manner
• Promotes hotel food and beverage outlets and recreational and seasonal activities
• Places dining, leisure, and recreational activity reservations for guests
• Assists Sales/Conference Management with preliminary arrangements for groups, including transportation
• Monitors and ensures documentation of services provided in Concierge Logbook
• Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
• Trains and monitors the performance of Concierge staff
• Schedule and monitor training period with Star Trainers
• Monitor consistency of standards and service for the department, reporting any variances
• Participate with management in analyzing and addressing team member opinion surveys, Medallia, shops and performance issues as needed
• Work with management to create and implement incentive programs
• Oversight and coordination of Star Trainer program
• Trains, praises, coaches, and counsels, and disciplines according to Loews Hotels standards
• Produces weekly schedule for department

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards

Qualifications

• Extensive knowledge of all hotel departments
• Excellent communication skills – oral and written
• Excellent guest service skills
• Knowledge of computer programs utilized in property management
• Able to work a flexible schedule, including weekends and holidays

Experience:

• Minimum two years experience in a supervisory position at a comparable quality property or facility
• Minimum two years experience working with VIP services

Loews Hotels & Co