Aardvark Mobile Tours & Mobile Health

Are you a self-directed professional with expert project management skills and a rigorous work ethic?

Are you a resourceful leader who remains cool, calm, and collected during stressful situations? Are you a master communicator who can relate and build relationships with anyone you meet?

We’re seeking a confident, driven Program Manager to join our rock star Program Operations team. This role acts as the “CEO” of the brand activation (mobile tour, pop up store) they are assigned, managing a cross-functional internal team of experts to deliver on our promise. This role is accountable for the overall success of the program, including masterful execution of all program obligations, budget management , and client interactions & engagement. If you describe yourself as an emotionally intelligent leader with an uncanny awareness of internal and external customer needs, apply now!

RESPONSIBILITIES | ACCOUNTABILITIES

The job responsibilities of our Program Manager include, but are not limited to:

• 100% responsible for assigned programs and adherence to overall program execution; production, launch timeline and budget requirements per the scope of work
• Lead cross-functional team(s) to ready program for launch and provide optimum execution throughout the tour
• Primary point of contact for customer; build rapport and manage customer relationship to ensure customer satisfaction
• Fully responsible for program budget, expense tracking, and incremental costs
• Interview, hire, and train drivers and field staff
• Develop, coach, and manage field staff so they have everything needed to operate a successful program
• Ensure 100% D.O.T. compliance
• Responsible for program reporting, event and KPI tracking, and post program recap review
• Mentor Program Coordinators/new Program Managers on how to successfully launch, execute and shutdown a program
• Provide feedback/ideas to Sr. Manager on ways to improve outcomes

QUALIFICATIONS

Experience Required

• At least 5 years of project management experience
• A solid foundation in project management methodologies
• Experience forecasting and managing six figure and above budgets
• Think and act like an owner, take responsibility for outcomes
• Ability to influence without formal authority both internally and externally
• Strong problem solving abilities, a passion for finding ways over, around or through barriers to success
• Flexible, being able to pivot when needed quickly in an ever changing environment
• A true team player – willing and able to assist with whatever is needed
• High Emotional Intelligence

Preferred

• Project Management Professional ‘PMP’ certification preferred but not mandatory
• Bachelor’s degree preferred

Success in this role will be measured by:

• Client Satisfaction metrics, including NPS and renewal rate
• Ability to successfully manage budgets
• Achieve and maintain compliance and safety standards

Why Aardvark?

We are a culture-oriented company. Alignment with our Core Values and Guiding Principles is critical.

Our Core Values:

– What is right for our customers above all else

– Creators, not duplicators

– Obsessive attention to detail and planning

– Proactive not reactive

Alignment with our Guiding Principles:

Of Service – Being of service is our driving mindset. We embody selflessness and go the extra mile to improve the experience of others.

Rigor – We do everything within our power to ensure successful outcomes. We’re comprehensive and conscientious.

Committed – We are wholeheartedly dedicated to one another, our customers and their goals.

Integrity – We always do what’s right above all else.

Proactive – We take the initiative, anticipate what’s next and have a bias towards action.

Versatile – We’re agile and operate successfully within ever-changing environments.

Ingenuity – We find ways to create solutions-enhancing our processes, products and the quality of life for our people along the way.

Excellence – Uncompromising quality throughout everything we do.

Passion – We love what we do. Because life’s too short to be miserable.

Uptempo – We move fast.

Are you ready for an exciting opportunity to utilize your skills and experience to leave a lasting impact on a fast growing company? If you read this and think, “that was written for me,” APPLY NOW!

Benefits – Medical, Vision, Dental, Retirement Match, Unlimited PTO, On-site gym and batting cage, Dog-friendly, Full kitchen, Free electric vehicle charging. Amazing workspace!

This position is based in the Philly area; candidates must live in the area or be open to relocation. This is an on-site position that will report to the Senior Program Manager.

Aardvark Mobile Tours & Mobile Health

Are you a talented creative visionary who excels in both big idea thinking and translating those big ideas into actionable designs that engage audiences? Aardvark is seeking an experienced creative leader with a proven track record of building a team of creative A-players. We want an innovative player-coach, who is a non-linear thinker and can concept and develop beyond the tagline and :30 spot, someone who excels at experiential and non-traditional marketing. We promise a non-corporate, free-thinking environment where great ideas come to life.

RESPONSIBILITIES | ACCOUNTABILITIES

The job responsibilities of our Creative Director include, but are not limited to:

● Building a top-performing Creative, design and storytelling team

● Managing all internal and external creative resources including graphic designers, copywriters, 3D-renderers, photographers/videographers, digital and content designers to:

-Further build the Aardvark brand through web, social, content and more

-To create killer concept decks for existing clients and new business pitches that win business and drive client success

-To lead the organization in identifying and implementing cutting edge concepts & experiences

-To design and develop the marketing materials in support of those concepts

-To build a differentiated, talented and profitable creative team

-To inspire Aardvark to deliver the best creative solutions

QUALIFICATIONS

Skills/Attitude Required

● 10+ Years of creative brand or agency experience

● 5+ Years of creative team management

● Ability to create, and manage execution of, a robust content / campaign strategy

● Willingness to join as a Player-Coach, digging in while building a high performing team

● Team oriented, ability and desire to work cross functionally with sales, strategy and operations teams to generate the best, most effective creative

● Ability to translate a strategic vision into actionable, effective creative outputs, Ideas that work!

● Comfort with very direct communication; You are clear, upfront and concise

● Strong Leadership and communication skills

● Strong moral compass

● Proven ability to “get stuff done”

● Expert knowledge of core creative tools

The Intangibles and the Extras

● You have experience beyond traditional media/marketing channels: Experiential marketing experience or similar

● You have a proven track record of generating effective creative that drives results

● You have a high EQ: Able to communicate clearly and collaborate. You are an optimistic and positive force for good on the creative team, throughout Aardvark and to our clients

● You are a lifelong learner that is dialed in to what’s new, what’s next and has your finger on the pulse of trends…in fact, you’ve created them

● You are passionate but not precious about creative

Success in this role will be measured by:

● Aardvark brand success

-Net promoter score

-Awareness

-Reputation

● Quality of Creative Product

-Engagement rate of Aardvark content

-Close rate of pitch decks

-Client success – Determined by their KPIs

-Awards and accolades

● Financial Success

-Achievement of company revenue and profit targets

This position is based in Conshohocken, PA; candidates must be in the area or relocatable to this area. This is an on-site position that will report to the COO.

Why Aardvark?

We are a culture-oriented company. Alignment with our Core Values and Guiding Principles is critical.

Our Core Values:

– What is right for our customers above all else

– Creators, not duplicators

– Obsessive attention to detail and planning

– Proactive not reactive

Alignment with our Guiding Principles:

Of Service – Customer & Employee centric

Rigor – Comfortable with the use of standard processes & tools to 10X our team’s effectiveness.

Committed – Ability to show a track record of commitment to a plan and strategy, but not a stubbornness or resistance to pivoting.

Integrity – Unwavering focus on doing what is right for the customer and the company in all you do.

Proactive – Your instinct has been ahead of the market, and your sales strategy in past roles reflects that. You will be required to use a forward-thinking mindset in your role and embrace the latest and greatest ways to strengthen revenue and customer relationships.

Versatile – When the market changes, your plan changes. When new opportunities present themselves, your priorities shift accordingly. Your career has been built upon achieving results while remaining nimble.

Ingenuity – Your sales results in past roles reflect creative solutions. Your resume should reflect successful sales results, despite market interruptions.

Excellence – Mediocrity isn’t in your vocabulary; it definitely isn’t in your past work. You have a proven track record of delivering results. Your coaching and guidance inspire excellence in your Team members and clients alike.

Passion – The moment people meet you they know you have a passion for sales and are a competent and creative leader.

Up-tempo – You move fast and have no plans of slowing down. Your track record reflects this.

Are you ready for an exciting opportunity to utilize your skills and experience to leave a lasting impact on a fast growing company?If you read this and think, “that was written for me,” APPLY NOW!

Salary – $150,000-180,000 base salary, bonus eligible

Benefits – Medical, Vision, Dental, Retirement Match, Unlimited PTO, On-site gym and batting cage, Dog-friendly, Full kitchen, Free Tesla charging. Amazing workspace!

Aardvark Mobile Tours & Mobile Health