Program Manager

Are you a self-directed professional with expert project management skills and a rigorous work ethic?

Are you a resourceful leader who remains cool, calm, and collected during stressful situations? Are you a master communicator who can relate and build relationships with anyone you meet?

We’re seeking a confident, driven Program Manager to join our rock star Program Operations team. This role acts as the “CEO” of the brand activation (mobile tour, pop up store) they are assigned, managing a cross-functional internal team of experts to deliver on our promise. This role is accountable for the overall success of the program, including masterful execution of all program obligations, budget management , and client interactions & engagement. If you describe yourself as an emotionally intelligent leader with an uncanny awareness of internal and external customer needs, apply now!

RESPONSIBILITIES | ACCOUNTABILITIES

The job responsibilities of our Program Manager include, but are not limited to:

• 100% responsible for assigned programs and adherence to overall program execution; production, launch timeline and budget requirements per the scope of work
• Lead cross-functional team(s) to ready program for launch and provide optimum execution throughout the tour
• Primary point of contact for customer; build rapport and manage customer relationship to ensure customer satisfaction
• Fully responsible for program budget, expense tracking, and incremental costs
• Interview, hire, and train drivers and field staff
• Develop, coach, and manage field staff so they have everything needed to operate a successful program
• Ensure 100% D.O.T. compliance
• Responsible for program reporting, event and KPI tracking, and post program recap review
• Mentor Program Coordinators/new Program Managers on how to successfully launch, execute and shutdown a program
• Provide feedback/ideas to Sr. Manager on ways to improve outcomes

QUALIFICATIONS

Experience Required

• At least 5 years of project management experience
• A solid foundation in project management methodologies
• Experience forecasting and managing six figure and above budgets
• Think and act like an owner, take responsibility for outcomes
• Ability to influence without formal authority both internally and externally
• Strong problem solving abilities, a passion for finding ways over, around or through barriers to success
• Flexible, being able to pivot when needed quickly in an ever changing environment
• A true team player – willing and able to assist with whatever is needed
• High Emotional Intelligence

Preferred

• Project Management Professional ‘PMP’ certification preferred but not mandatory
• Bachelor’s degree preferred

Success in this role will be measured by:

• Client Satisfaction metrics, including NPS and renewal rate
• Ability to successfully manage budgets
• Achieve and maintain compliance and safety standards

Why Aardvark?

We are a culture-oriented company. Alignment with our Core Values and Guiding Principles is critical.

Our Core Values:

– What is right for our customers above all else

– Creators, not duplicators

– Obsessive attention to detail and planning

– Proactive not reactive

Alignment with our Guiding Principles:

Of Service – Being of service is our driving mindset. We embody selflessness and go the extra mile to improve the experience of others.

Rigor – We do everything within our power to ensure successful outcomes. We’re comprehensive and conscientious.

Committed – We are wholeheartedly dedicated to one another, our customers and their goals.

Integrity – We always do what’s right above all else.

Proactive – We take the initiative, anticipate what’s next and have a bias towards action.

Versatile – We’re agile and operate successfully within ever-changing environments.

Ingenuity – We find ways to create solutions-enhancing our processes, products and the quality of life for our people along the way.

Excellence – Uncompromising quality throughout everything we do.

Passion – We love what we do. Because life’s too short to be miserable.

Uptempo – We move fast.

Are you ready for an exciting opportunity to utilize your skills and experience to leave a lasting impact on a fast growing company? If you read this and think, “that was written for me,” APPLY NOW!

Benefits – Medical, Vision, Dental, Retirement Match, Unlimited PTO, On-site gym and batting cage, Dog-friendly, Full kitchen, Free electric vehicle charging. Amazing workspace!

This position is based in the Philly area; candidates must live in the area or be open to relocation. This is an on-site position that will report to the Senior Program Manager.

Aardvark Mobile Tours & Mobile Health