Are you a self-directed professional with expert project management skills and a rigorous work ethic?
Are you a resourceful leader who remains cool, calm, and collected during stressful situations? Are you a master communicator who can relate and build relationships with anyone you meet?
We’re seeking a confident, driven Program Manager to join our rock star Program Operations team. This role acts as the “CEO” of the brand activation (mobile tour, pop up store) they are assigned, managing a cross-functional internal team of experts to deliver on our promise. This role is accountable for the overall success of the program, including masterful execution of all program obligations, budget management , and client interactions & engagement. If you describe yourself as an emotionally intelligent leader with an uncanny awareness of internal and external customer needs, apply now!
RESPONSIBILITIES | ACCOUNTABILITIES
The job responsibilities of our Program Manager include, but are not limited to:
- 100% responsible for assigned programs and adherence to overall program execution; production, launch timeline and budget requirements per the scope of work
- Lead cross-functional team(s) to ready program for launch and provide optimum execution throughout the tour
- Primary point of contact for customer; build rapport and manage customer relationship to ensure customer satisfaction
- Fully responsible for program budget, expense tracking, and incremental costs
- Interview, hire, and train drivers and field staff
- Develop, coach, and manage field staff so they have everything needed to operate a successful program
- Ensure 100% D.O.T. compliance
- Responsible for program reporting, event and KPI tracking, and post program recap review
- Mentor Program Coordinators/new Program Managers on how to successfully launch, execute and shutdown a program
- Provide feedback/ideas to Sr. Manager on ways to improve outcomes
QUALIFICATIONS
Experience Required
- At least 5 years of project management experience
- A solid foundation in project management methodologies
- Experience forecasting and managing six figure and above budgets
- Think and act like an owner, take responsibility for outcomes
- Ability to influence without formal authority both internally and externally
- Strong problem solving abilities, a passion for finding ways over, around or through barriers to success
- Flexible, being able to pivot when needed quickly in an ever changing environment
- A true team player – willing and able to assist with whatever is needed
- High Emotional Intelligence
Preferred
- Project Management Professional ‘PMP’ certification preferred but not mandatory
- Bachelor’s degree preferred
Success in this role will be measured by:
- Client Satisfaction metrics, including NPS and renewal rate
- Ability to successfully manage budgets
- Achieve and maintain compliance and safety standards
Why Aardvark?
We are a culture-oriented company. Alignment with our Core Values and Guiding Principles is critical.
Our Core Values:
– What is right for our customers above all else
– Creators, not duplicators
– Obsessive attention to detail and planning
– Proactive not reactive
Alignment with our Guiding Principles:
Of Service – Being of service is our driving mindset. We embody selflessness and go the extra mile to improve the experience of others.
Rigor – We do everything within our power to ensure successful outcomes. We’re comprehensive and conscientious.
Committed – We are wholeheartedly dedicated to one another, our customers and their goals.
Integrity – We always do what’s right above all else.
Proactive – We take the initiative, anticipate what’s next and have a bias towards action.
Versatile – We’re agile and operate successfully within ever-changing environments.
Ingenuity – We find ways to create solutions-enhancing our processes, products and the quality of life for our people along the way.
Excellence – Uncompromising quality throughout everything we do.
Passion – We love what we do. Because life’s too short to be miserable.
Uptempo – We move fast.
Are you ready for an exciting opportunity to utilize your skills and experience to leave a lasting impact on a fast growing company? If you read this and think, “that was written for me,” APPLY NOW!
Benefits – Medical, Vision, Dental, Retirement Match, Unlimited PTO, On-site gym and batting cage, Dog-friendly, Full kitchen, Free electric vehicle charging. Amazing workspace!
This position is based in the Philly area; candidates must live in the area or be open to relocation. This is an on-site position that will report to the Senior Program Manager.
Aardvark Mobile Tours & Mobile Health
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