Position overview:
In the role of Director, Experience Strategy at Havas CX, you will have a unique opportunity to help our clients at various stages of digital transformation initiatives. The ideal candidate will be able to drive strategy of digital projects with a shared lens between customer centricity and business objectives. You will help our clients develop big picture vison for their business across all aspects of digital touchpoints. You will work in a fast paced, technology and innovation driven environment, on a mix of clients and verticals.
Responsibilities:
Discovery and research
- Understand our client’s business context, goals and incorporate client’s unique requirements into strategy deliverables
- Gather information on our client’s business context, process and competitive to identify whitespace opportunities
- Plan and facilitate qualitative research with end users and summarize research in user profiles, personas, or other relevant documentation
- Understand and develop customer journey maps and service workflows across all channels to uncover better ways to acquire, retain and service customers
- Drive client collaboration by leading workshops (in person or virtually)
Experience strategy
- Lead ideation and development of user-centric solutions, meeting client-identified business objectives
- Leverage data in solutioning process – consume and synthesize data to derive solution insights (from client data and research data)
- Create digital/experience transformation strategies across variety of clients and verticals (with focus on digital commerce, telco, financial services, and loyalty)
- Develop strategic roadmaps to help visualize execution plans for experience and technology rollouts
- Create sketches, storyboards, wireframes and/or high-level sitemaps to communicate an aspirational vision to the client
Leadership
- Lead client engagements (or as part of team) across variety of clients and industry verticals
- Communicate complex digital solution concepts to non-technical audiences
- Lead collaboration with client teams and help develop client capabilities
- Maintain stewardship of vision throughout project delivery
- Be a thought leader on technology trends on projects as well as throughout organization internally as a digital SME
- Contribute to estimating and proposal process
- Establish relationships with senior client stakeholders
About you
You have real interest in all aspects of digital, from transformation through customer experience lens to MarTech and technology. You like to dig into a problem, are undaunted by ambiguity, and have a passion for innovative solutions. This calls for a good balance of analytical skill, strategic thinking, and creativity.
You like to take ownership of a project and leadership in a group. You need empathy too: knowing how to listen and speak, to users, clients and to your team. Data sense and analytical skills are critical: qualitative and quantitative, it’s all about rationale-based thinking.
Moreover, you want to be a mentor to other team members and lead a team of various cross-functional contributors. Beyond project execution, you have experience managing a team, supporting their work and managing their performance in a formal role.
You have excellent organizational abilities, superior communication and presentation skills, both verbal and written, strong problem-solving skills in a technical environment, attention to detail, and the ability to work on multiple projects at the same time.
For you creating a deck is not boring, but rather an opportunity to tell a compelling story – whether for the audience you are presenting to or someone who might be reading it months later.
Your background should include:
Agency or consulting experience:
- 7+ years of experience in a strategy role in consulting (digital focus) or digital agencies
- Direct experience working with a multi-disciplinary team (including mix of agency, client and 3rd party vendors)
- User experience design background preferred
Strategy projects in following areas:
- Customer Experience Strategy
- Product Strategy
- Digital Transformation
- eCommerce
- Complex, multi-touchpoint digital solutions
Familiarity and experience with following activities and deliverables:
- Workshop planning & facilitation
- Requirements gathering
- Strategic roadmaps
- Developing digital ecosystems
- Experience research and Customer Journey maps
- Segment research and persona development
- Content strategy
- Conversion optimization
Familiarity and comfort with client management and business development:
- Managing client relationships
- Identify opportunities for new engagements as part of project delivery
- Leading a project portfolio from perspective of strategy and client communication
- Experience leading teams and understanding of project management in an asset
The Havas Team
The Director, Experience Strategy will be part of a multidisciplinary team of experience strategists who like to collaborate and share ideas. Our Strategy and UX practices are very closely integrated and play a role from the business development phase and all the way through project delivery and post-launch program-level work. We are all about rallying to a common cause: shaping and making experiences that informs and moves people. We envision and design stuff, and make sure it can be built (too many strategy documents are dying a slow death somewhere in the cloud…), so frequently we build it ourselves. Located in the King and Bathurst neighbourhood (when not at home), we are focused on Canadian with a sprinkling of international clients. We are a part of Havas CX network, which in turn is a part of a global Havas family of companies. Our work environment is informal, fast-paced and friendly.
If you see yourself in this job description and you are interested in an opportunity to work and learning an entrepreneurial and agile environment, then please get in touch.
Our Perks:
At Havas Media our people come first which is why we offer a comprehensive total rewards package including:
- Centralized Downtown Office
- Full flexibility around work from home or office
- Work from anywhere in the world for up to 6 weeks
- RRSP Matching Plan
- Physical & Mental Health Benefits
- Dedicated Culture Committee & Diversity Team
- Growth Opportunities & Employer-Paid Professional Development
- Unlimited vacation, plus year-round bonus holiday office closures, Christmas closure
- Paid Parental Top-Up Policy
- Dog friendly office
No closed minds here – at Havas Canada, we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. We do not discriminate on the basis of race, colour, religion, sex, national origins, age, sexual orientation, disability or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors. If you require accommodation during the interview process, please let us know.
Location: 473 Adelaide St West, Toronto ON
Havas CX Canada | Havas Media
Related jobs:
Italian Adult Male Background Actor for Christmas Feast Scene
Job Description
A film production is seeking one Italian adult male background actor for a Christmas feast scene. This interior day shoot will take place in Hamilton and is part of a continuity sequence, so talent must be available for all required filming days. This is a picture cast role for performers who can authentically portray an Italian character.
Job Responsibilities
- Portray a guest in a Christmas feast scene.
- Follow direction from the production team.
- Maintain continuity across multiple filming days.
- Be available for interior filming in Hamilton.
Requirements
- Italian male, approximately 30 years old.
- Must be available for all scheduled filming days.
- Must authentically portray an Italian character.
- Must be able to travel to Hamilton or use available shuttle transportation if offered.
Compensation
- Paid background acting opportunity.
- Work on a professional film production.
- Shuttle transportation may be available.
Italian Child Background Actors for Christmas Feast Scene
Job Description
A film production is casting three Italian child background actors for a Christmas feast scene. Children will appear in a continuity sequence filmed in Hamilton, requiring availability across multiple filming days. This is a picture cast role, and parents should note that children must have completed school before filming due to the production schedule.
Job Responsibilities
- Portray children in a Christmas feast scene.
- Follow on-set direction from the production team.
- Maintain continuity throughout filming.
- Participate in interior filming in Hamilton.
Requirements
- Italian children approximately 12 years old.
- Must be available for all scheduled filming days.
- Must have completed school before production begins due to continuity requirements.
- Parents or guardians must accompany child performers as required.
- Parents and children cannot both work on the production.
Compensation
- Paid background acting opportunity.
- Professional film set experience.
- Shuttle transportation may be available.
Dance Teacher Casting Call for Qatar Opportunity
Job Description
A Qatar-based dance teaching opportunity is seeking a highly skilled female dance teacher to join an all-female teaching team. This international role is ideal for a confident, experienced dance professional with strong teaching ability and a passion for performance. Acro experience is preferred, and selected talent will receive travel, accommodation, visa support, and competitive pay.
Job Responsibilities
- Teach dance classes as part of an all-female team.
- Lead students with confidence, professionalism, and strong technique.
- Support choreography, training, and performance preparation.
- Represent the program with energy, discipline, and creativity.
Requirements
- Female dance teacher.
- Must be highly skilled and experienced in dance instruction.
- Acro experience preferred.
- Must hold a UK passport due to visa requirements.
- Must be available to relocate or travel to Qatar if selected.
Compensation
- Great pay provided.
- Accommodation included.
- Flights provided.
- Visa support provided.
Model Open Call for Fashion and Commercial Representation
Job Description
A modeling agency is seeking new talent for an upcoming open call in Waterloo, Ontario. Casting directors are looking for aspiring models with confidence, strong presence, and a passion for the fashion industry. This opportunity is open to a wide range of body types and offers a chance to be considered for future fashion, commercial, and lifestyle modeling opportunities.
Job Responsibilities
- Attend an in-person model evaluation
- Showcase confidence, personality, and professionalism
- Meet with talent scouts and agency representatives
- Participate in future castings, photoshoots, and campaigns if selected
- Represent brands in fashion, commercial, and lifestyle projects
Requirements
- Ages 16–25
- Women must be between 5’8″ and 5’11”
- Men must be between 6’0″ and 6’2″
- All sizes are welcome
- Strong confidence and positive attitude
- Interest in professional modeling opportunities
- Arrive with natural hair and makeup and fitted clothing for evaluation
Compensation
- Opportunity for professional modeling representation
- Access to future modeling and casting opportunities
- Exposure to industry professionals
- Portfolio and career development opportunities
- Gift packages available for select attendees
Film Crew Hiring Call for Chicago Productions
Job Description
A production company is seeking experienced film and television crew members for upcoming projects in the Chicago area. This is a paid opportunity for industry professionals looking to join narrative film and television productions. Casting directors and production managers are currently hiring skilled crew members across multiple departments to support upcoming shoots and future projects.
Job Responsibilities
- Collaborate with production teams to support film and television projects
- Maintain professionalism and efficiency on set
- Execute department-specific responsibilities according to production needs
- Assist with ensuring productions run smoothly and safely
- Follow production schedules and project requirements
Requirements
- Previous film, television, or production experience preferred
- Strong communication and teamwork skills
- Ability to work in a fast-paced production environment
- Reliable, organized, and detail-oriented
- Narrative film and television experience preferred
- Must be available for projects in the Chicago area
Compensation
- Paid production positions
- Opportunities on upcoming and future productions
- Professional networking opportunities
- Experience working with established production teams
Part-Time Content Creator Casting Call
Job Description
A growing lifestyle and fashion brand is seeking a creative Part-Time Content Creator to help produce engaging digital content that connects with customers and strengthens brand presence. This opportunity is ideal for social media enthusiasts, content creators, and digital storytellers who are passionate about creating compelling visual and written content for online audiences.
Job Responsibilities
- Create engaging content for social media platforms
- Develop photo, video, and short-form digital content
- Collaborate with the marketing and creative teams on content strategies
- Capture and edit content that reflects the brand’s identity
- Monitor trends and contribute fresh content ideas
- Assist with promoting products, events, and brand initiatives
Requirements
- Experience creating content for social media platforms
- Strong photography, videography, or editing skills preferred
- Creative mindset with an eye for branding and storytelling
- Knowledge of current social media trends and best practices
- Excellent communication and organizational skills
- Ability to work independently and meet deadlines
Compensation
- Part-time employment opportunity
- Hands-on experience creating content for a growing brand
- Opportunity to build a professional portfolio
- Collaborative and creative work environment
Event Photographer Casting Call for Festival Media Team
Job Description
A major festival event is seeking talented photographers to join its media team and capture exciting moments throughout a large-scale weekend event. This opportunity is ideal for experienced photographers looking to expand their portfolio, gain event photography experience, and work in a fast-paced live entertainment environment.
Job Responsibilities
- Capture high-quality photos throughout the festival
- Document live performances, attendees, attractions, and key event moments
- Work closely with the media team to meet content requirements
- Deliver professional and engaging visual content
- Maintain equipment and manage photo assets during the event
Requirements
- Must be 18 years of age or older
- Must own professional photography equipment
- Experience with event, live entertainment, or festival photography preferred
- Strong understanding of composition, lighting, and storytelling
- Ability to work in a fast-paced environment
Compensation
- Opportunity to join an official festival media team
- Portfolio-building experience
- Networking opportunities within the events and entertainment industry
- Potential for future media team opportunities
Male with Luxury Car for TV Production
Job Description
A television production is seeking a male performer with a high-end luxury vehicle for a paid background role. Casting directors are looking for someone who can bring a polished, upscale presence to scenes while providing their own luxury car for filming.
This opportunity is ideal for individuals who own premium vehicles and are interested in gaining experience on a professional production set. Talent should be comfortable appearing on camera and participating in background scenes alongside cast and crew.
Job Responsibilities
- Appear as a background performer in a television production
- Provide a high-end luxury vehicle for use during filming
- Follow direction from the production team and assistant directors
- Maintain professionalism and punctuality on set
- Participate in scheduled filming activities as required
- Ensure vehicle is available and production-ready for the shoot
Requirements
- Male talent only
- Must own a high-end luxury vehicle
- Vehicle must not be white
- Must provide the year, make, model, and color of the vehicle when applying
- Must not have previously worked on this production
- Reliable and professional attitude
- Comfortable working on a television production set
Compensation
- Paid television production opportunity
- Chance to feature your luxury vehicle on screen
- Professional on-set experience
- Opportunity to work with an experienced production team
- Build entertainment industry credits and connections
Ethnic Male Looters for Television Series Background Roles
Job Description
A television series is casting an ethnic male background actor to portray a looter in an upcoming production. Casting directors are seeking physically fit performers who can work comfortably outdoors and help create realistic action-driven scenes.
This is a paid background acting opportunity for local talent interested in gaining experience on a professional television production. Selected performers should be prepared for outdoor filming conditions and extended production days.
Job Responsibilities
- Portray a looter in background scenes for a television series
- Follow direction from assistant directors and production staff
- Participate in outdoor filming activities
- Maintain continuity and professionalism throughout production
- Arrive prepared for wardrobe and filming requirements
- Be available for the full production schedule if selected
Requirements
- Ethnic male talent only
- Must not have previously worked on or be booked for future work on this production
- Non-union performers or AABP members eligible
- Physically fit and comfortable with outdoor filming
- Able to work in summer weather conditions
- Must provide and apply personal sunscreen during filming
- Reliable transportation required
- Local talent preferred
Compensation
- Paid background acting opportunity
- Gain experience working on a television production
- Opportunity to work alongside industry professionals
- Build television and on-set experience
- Potential consideration for future background casting opportunities
Part-Time Freelance Video Content Editor
Job Description
A growing media brand is seeking a Part-Time Freelance Video Content Editor to help shape its visual storytelling across digital platforms. This role is ideal for creative editors with strong storytelling instincts who can transform long-form conversations into engaging short-form content for social media audiences.
The ideal candidate understands internet culture, audience engagement, and content trends while bringing a unique creative perspective to video editing. This opportunity offers the chance to contribute to a fast-growing media brand focused on culture, relationships, lifestyle, ambition, and modern conversations.
Job Responsibilities
- Edit long-form podcast and interview content into engaging short-form videos
- Create compelling visual narratives that enhance storytelling
- Develop content for Instagram Reels, TikTok, YouTube Shorts, and other digital platforms
- Source and incorporate archival footage, imagery, memes, screenshots, and cultural references
- Collaborate on social media strategy, content packaging, and audience growth initiatives
- Craft attention-grabbing hooks and platform-specific content formats
- Help refine and evolve the brand’s visual identity
- Optimize content for engagement, retention, and shareability
Requirements
- Strong video editing experience with a creative storytelling approach
- Excellent editorial judgment and content selection skills
- Deep understanding of social media platforms and digital culture
- Knowledge of storytelling, pacing, audience retention, and visual communication
- Ability to identify and highlight compelling moments from long-form conversations
- Experience creating content for Instagram, TikTok, and YouTube Shorts
- Strong understanding of trends in media, lifestyle, fashion, and internet culture
- Self-motivated, collaborative, and detail-oriented
- New York City-based candidates preferred
Compensation
- Part-time freelance opportunity
- Flexible project-based work
- Opportunity to contribute to a growing media brand
- Build a portfolio of high-impact social media and digital content
- Potential for ongoing collaboration and professional growth
Content Creator & Brand Coordinator
Job Description
A growing lifestyle and wellness brand is seeking a creative and organized Content Creator & Brand Coordinator to help expand its digital presence and strengthen brand storytelling. This opportunity is ideal for professionals who are passionate about content creation, social media marketing, brand development, and audience engagement.
The selected candidate will collaborate with leadership teams to create compelling content, support marketing initiatives, assist with brand launches, and contribute to event promotion. This role offers the chance to play a key part in shaping a brand’s voice while creating impactful digital experiences across multiple platforms.
Job Responsibilities
- Create engaging social media content, including videos, reels, and visual assets
- Develop brand-focused content that supports marketing and growth initiatives
- Capture and edit photo and video content for digital campaigns
- Assist with brand launches, promotions, and special events
- Support content planning and social media scheduling
- Collaborate with leadership and team members on marketing projects
- Help maintain a consistent brand voice across all channels
- Contribute ideas for audience engagement and community growth
Requirements
- Experience in content creation, social media marketing, or brand coordination
- Strong storytelling, communication, and organizational skills
- Ability to create engaging photo and video content
- Familiarity with social media platforms and content trends
- Creative mindset with attention to detail
- Ability to work collaboratively in a fast-paced environment
- In-person availability preferred
- Based in or able to work in the Tampa, Florida area
Compensation
- Part-time and full-time opportunities available
- Hands-on experience in content marketing and brand development
- Opportunity to work closely with leadership and creative teams
- Professional growth and portfolio-building opportunities
Black Women Writers Submission Opportunity
Job Description
Black women writers are invited to submit original literary works for consideration in an upcoming publication opportunity. Writers at every stage of their journey—from first-time authors to experienced, published writers—are encouraged to apply. Submissions are open across multiple genres, offering a platform to share authentic voices, compelling stories, and creative perspectives.
Job Responsibilities
- Submit original written work for editorial review.
- Create engaging stories or essays that reflect your unique voice.
- Follow all submission guidelines and formatting requirements.
- Ensure all submitted work is original and unpublished where required.
Requirements
- Open to Black women writers of all experience levels.
- Accepting submissions in:
- Short stories (all genres)
- Creative nonfiction
- Black speculative fiction
- Horror
- Strong storytelling and creative writing skills.
- Original work must meet the submission requirements.
Compensation
- Compensation details will be provided to selected contributors.
- Opportunity to have your work considered for publication.
- Gain exposure and expand your professional writing portfolio.