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Summary
The top priority of the Evening Circulation Assistant is to provide prompt, knowledgeable, and efficient service to the Law Library’s patrons as part of the Public Services team. The Evening Circulation Assistant fills one of the primary front line customer service positions and is essential to the proper functioning of the Law Library and may, at times, serve as the only full-time Law Library employee on campus. The standard hours of this position are Sunday through Thursday, 1:00 p.m. to 10:00 p.m. while school is in session and from 3:00 p.m. to midnight during final exams. During Intersession, the Evening Circulation Assistant will be required to work a Monday through Friday schedule during library operating hours. However, this position’s schedule is subject to change at any time when needed.
Essential Functions
Assists patrons at the Circulation Desk.
- Enforces Library policies, including Library admittance policies
- Greets patrons as their first point of contact upon entering the library
- Checks Library materials in and out
- Answers directional and location reference questions
- Advises patrons of circulation policies; provides requested reserve materials;
- Answers all other questions asked or directing patron to the proper person to provide answer
- Assists patrons in making study room reservations
- Assists patrons by delivering their Florida bar application materials via fax
- May be asked to be trained/certified as a Notary to assist with requests, if needed
Acts as the law Library’s primary point of contact for responding to unforeseen and/or exigent circumstances on Saturdays.
- Assesses the situation
- If necessary, determines and contacts the appropriate authority
Helps to maintain neat appearance of Library.
- Using Library of Congress call number system, shelves books left on tables and book carts.
- Using Library of Congress call number system, shelves reads/shifts collection as needed.
- Maintains neat appearance of the library, including study tables, carrels, and study rooms
- Assists with shifting the stacks when space is needed
- Contacts campus facilities
Closes Law Library.
- Performs closing duties, including turning off lights and computer work stations, refilling copy machines, and coordinating with Campus Security to ensure that the Library is empty and locked
Provides InterLibrary Loan (ILL) and document delivery services.
- Uses OCLC/Illiad to loan and borrow materials
- Maintains ILL stats and DLLI records
- Reports ILL records for ABA Annual Questionnaire or other surveys
- Mails and receives materials
Works with student assistants.
- At the direction of the Access Services Librarian/Circulation Supervisor, assists with the supervision of student workers
- At the direction of the Access Services Librarian/Circulation Supervisor, assists with the training of student workers
Acts as a technology point person within the Library.
- Instructs patrons in the use of the Library’s printer/copies, computers and Wi-Fi
- Replaces paper and toner in copiers
- Removes paper jams
- Notifies repair service when more serious problems exist
- Uses Helpdesk to inform Information Technology if computers are not working or of other technology or equipment issues
- Contacts outside technology maintenance company when appropriate
Statistics, data entry and filing.
- Tracks evening Library patron and usage statistics
- At the direction of the Access Services Librarian/Circulation Supervisor, compiles, collects, and reports department statistics
Qualifications/Requirements
- Associate’s Degree is required; two years of Circulation Desk work in a library working directly with patrons may substitute for the required education.
- One (1) to three (3) years of relevant experience.
- Must have a strong customer service orientation, with a helpful attitude and demeanor that places customer service as a priority.
- Computer use skills necessary, including familiarity and ease of use of Internet and ability to use circulation functions in the Innovative system and using software programs for word processing.
- Must learn and perform basic maintenance functions for copiers, fax machines, and computers and printers within the Library.
- Ability to quickly obtain a thorough knowledge of the Law Library’s circulation policies and the location of Law Library materials.
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