The Volunteer Engagement Manager will oversee the volunteer life cycle for all volunteer position at FBLA’s events. This role involves developing and implementing strategies to recruit, onboard, manage, and recognize volunteers. The Manager will develop and execute a comprehensive volunteer recruitment strategy to attract a diverse pool of qualified volunteers, judges, and speakers.
Duties and Responsibilities
- Act as the main point of contact for volunteers, judges, and speakers and providing timely support and resources
- Identify target audiences and channels to reach potential volunteers by leveraging online and offline platforms
- Collaborate with the Communications Department to create compelling recruitment materials and campaigns
- Design and implement an efficient onboarding process for volunteers by ensuring they have the necessary information, resources, and tools to fulfill their roles effectively
- Establish clear expectations and provide guidelines for volunteers’ conduct and responsibilities
- Develop templates and materials for volunteer stewardship, including thank you emails, certificates and post-event surveys
- Regularly assess volunteer satisfaction and identify opportunities for improvement, and addressing any concerns or issues promptly
- Coordinate volunteer assignments, scheduling, and logistics for events, ensuring a smooth and efficient operation
- Collaborate with event organizers and staff to align volunteer needs with event requirements
- Stay up to date with the latest features and enhancements of the technical systems, suggesting improvements and implementing best practices
Experience, Education and Skills
- Bachelor’s degree with one to two years of experience in volunteer management and event planning
- Proficiency in MS Office 365 (Word, Excel, Access, Teams, and PowerPoint)
- Knowledge of recruitment strategies, onboarding techniques, and best practices with volunteers and stakeholders
- Proficiency with volunteer management software or databases to track volunteer information
- Excellent written, and verbal communication skills
- Detail oriented with exceptional organizational and time management skills
- Proven ability to work in a team-based environment working cross-departmentally to complete projects as needed
- Travel required to National Leadership Conference, other National events, and state meetings
Future Business Leaders of America, Inc. (FBLA)
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