General Manager

Our company creates an exciting career for passionate individuals to share in bringing entertainment and fun to our guests! Our vision is to create a safe and fun space for families of all ages to have the best in modern entertainment. We are looking for a General Manager to oversee all staff, budgets, and operations of the local business unit. General Manager responsibilities include formulating overall strategy, managing people, and enforcing policies. To be successful in this role, you should be a thoughtful leader and a confident decision-maker, helping our people develop and be productive, while ensuring our profits are maximized.

 

Accountabilities: (Onsite: must live in or around surrounding area)

·        Oversee daily operations of all team at your facility

·        Manage facility in accordance with the forecasted budget for your location

·        Actively looking for ways to improve revenue

·        Control expenses, especially daily hours and labor dollars including OT

·        Ensure late/no show documented

·        Complete daily physical inspection checklists and resolve/report insufficiencies for repair

·        Notify next level of supervision of problems must be tagged, reported & follow-up

·        Verify park is clean. Delegate cleaning duties to team members

·        Walk through each facility to inspect for general maintenance throughout the day

·        Ensure management staff is reporting needed maintenance to appropriate person and checking restrooms frequently

·        Ensure the management staff is approving clock-in/out punches each shift

·        Oversee management of daily schedule template the previous day to ensure all slots are covered

·        Recruit, interview, hire, onboard and retain team members

·        Assess team members for training and re-training needs

·        Ensure that management at your facility is actively recognizing team members who go above and beyond

·        Field and resolve guest complaints

·        Complete guest and team member incident reports as needed and submit in a timely manner and report to the COO & VP of HR

·        Oversee weekly scheduling of team members

·        Ensure daily bank deposit and cash audit report are turned in each morning

·        Monitor and accountable for safe count and procedures for reporting purposes

·        Code and turn in all vendor, supplier, purchase receipts as soon as received

·        Ensure proper cash handling procedures are being followed

·        Inform Safety & Training Manager of revisions that need to be completed

·        For parks that have alcoholic beverages, assure alcoholic beverage guidelines local and state are adhered to.

·        Monitoring and controlling inventory levels of merchandise and supplies used both by team members and for guest sales

·        Assist with ride audits if needed. Retrain/coach as needed

·        Attend mandatory weekly meetings

·        Reviews of processes and procedures to constantly look for ways to improve and be more efficient

·        Keep employees informed on culture, standards, and any updates such as sales specials or new job opportunities

·        Other duties as assigned

Skills/Competencies Required:

·        Strong teamwork ethic and attitude

·        Attention to detail

·        Be Passionate when mentoring team members

·        Time management and a sense of urgency

·        Leadership skills

·        Experience with Microsoft suite

Education, Qualifications and Experience:

·        Must be at least 21 years of age

·        Must have at least one year management or supervisory experience

·        Must be able to work weekends and holidays

·        Must be able to work up to 45 hours per week, weekend availability required

·        Must have a bachelor’s degree or equivalent combination of relevant education and experience

·        Able to stand for long periods of time

·        Able to lift 50lbs

·        Valid driver’s license required

·        Authorized to work in the United States

Five Star Parks and Attractions