Account Manager

Driven by imagination, intention and purpose, Patcraft creates high-performance flooring solutions for every market sector. For more than 75 years, we have worked alongside our customers to best understand how flooring will support the way people learn, work, heal and connect within a space. Knowing that flooring plays an integral role in the built environment, we think big and with keen attention to the trends and innovation happening in design every day. As a leading soft and hard surface commercial brand, we hold ourselves to the highest standards delivering quality products that transform space and human experience.

As a Patcraft Account Manager you will cover all commercial market segments and channels. Specific responsibilities include daily sales calls on existing customers. Must present products to architects, designers, end users and other users. New end use business development skills are preferred. Additionally, he or she must continually prospect for viable new accounts while developing a key awareness of what is happening within the state of Connecticut.

Responsibilities:

• Characteristics to include honesty, integrity, hard work, enthusiasm and motivation.
• Work with architects, designers, flooring contractors, end users, contractors, etc. to select appropriate products for their projects that fit within their design criteria, budget and time frame.
• Travel daily throughout assigned area to call on existing customers and prospect new customers to solicit business.
• Manage project from inception to completion including identifying opportunity, product selection, specification, order placement, order tracking, delivery coordination, installation oversight, punch walk/ claim coordination( if necessary), and communication of maintenance program.
• Must be motivated and comfortable working and supporting a closely knit team environment.
• Must be able and competent to work with and manage customer base thru CRM ( Customer Relationship Management) tool such as Salesforce.com
• Follow up on a variety of leads from sources such as Dodge, CoStar, networking groups
• Build relationships with existing and new customers by entertaining such as lunches, dinners or special events.

Contract Account Managers must implement the selling process in his/her area; they must have the ability to make good judgment decisions. A full understanding of the product line is essential. Furthermore, an understanding of the application that each product serves is critical. The ability to interface/communicate with a diverse group of customers in a friendly and respectable manner is a must. The ideal candidate will possess a flexible personality and be able to communicate clearly to other persons, both orally and in written form. Contract Account Managers must give presentations to architects, designers, and end-users to educate them on the flooring industry and how Patcraft can benefit them on their projects.

Requirements:

High School Diploma/GED and previous floor covering sales experience required.

If no Bachelor’s degree, minimum 5 years previous industry sales experience required.

Preferred:

Bachelor’s degree

Living in or familiar with the state of Connecticut.

Commercial flooring experience preferred.

Required Competencies:

• Build Trusting Relationships
• Influence Others
• Execute Action Plan
• Build Customer Satisfaction
• Initiate Action
• Adapt and Change

Patcraft is based out of Cartersville, Georgia, at the new Create Centre, an innovative facility that encourages collaboration and connectivity of commercial product development and marketing teams, as well as customers from around the globe. We are looking for energetic, passionate individuals to become a part of our brand, as well as support the values and mission of our parent company Shaw Industries, Inc., a subsidiary of Berkshire Hathaway, Inc., which is located in Dalton, GA.

Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

Please note this is not a formal job application and you will need to apply for the position here: https://shawinc.wd1.myworkdayjobs.com/External/job/Hartford-CT/Patcraft-Account-Manager–CT_R-113665

Patcraft