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Sr Customer Success Manager

$$$

Company Profile:

Our company is focused on revolutionizing digital engagement. By equipping content providers and media entities with tools to foster positive dialogues, they are effecting a constructive transformation in the online realm. The commitment of the organization to cultivating a more secure and inclusive digital environment harmonizes with its objective of nurturing resilient communities and augmenting audience interactions.

  • $400M Funded
  • Late Series Stage – Gearing up towards an IPO
  • Hybrid 2 days in the office (NY) Role

Role Description:

In your role as a Customer Success Manager (CSM), you will:

  • Proactively offer exceptional service to our collaborators, understanding their business needs, and delivering top-tier assistance.
  • Collaborate with the Sales and Research & Development teams to cultivate and enhance relationships with our publishing partners.
  • Aid the Partner Success team by orchestrating onboarding processes and software integrations for major media publishers, overseeing internal and external resources.
  • Analyze performance metrics to foster partner revenue growth and recognize opportunities for upselling and expansion.
  • Convey insights from partners to the product management team, specifically concerning new product development features.
  • Exhibit a profound mastery of relevant products.

Required Qualifications:

  • Previous experience in technical account management, spanning the realms of SaaS, publishing technology, or advertising technology. Possessing excellent relationship management and customer service skills.
  • Exceptional analytical prowess, combined with a sound grasp of web technologies, digital media revenue ecosystems, and web advertising measurements and analytics.
  • A sales-oriented mindset with a demonstrated history of boosting revenue by expanding and upselling publisher or SaaS accounts.
  • A comprehensive understanding of advertising and media technology, coupled with experience in handling interactions with technical client teams, would be advantageous.
  • A positive and vibrant disposition, coupled with an unwavering zeal for relationship management. Aspiration is to ensure clients encounter the most exceptional experience possible.

Benefits You Will Get:

  • Premium health benefits including comprehensive vision, medical, and dental.
  • 401k + matching up to 4%.
  • Uncapped PTO policy!
  • Phone reimbursement.
  • Telehealth plan with 24/7
  • Access to a dedicated team of physical and mental healthcare providers.
  • Company-sponsored Life and Accidental insurance.
  • Team events, holiday parties, and outings

Kasmir Associates

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Expiration date:
11-14-2023

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