Company Profile:
Our company is focused on revolutionizing digital engagement. By equipping content providers and media entities with tools to foster positive dialogues, they are effecting a constructive transformation in the online realm. The commitment of the organization to cultivating a more secure and inclusive digital environment harmonizes with its objective of nurturing resilient communities and augmenting audience interactions.
- $400M Funded
- Late Series Stage – Gearing up towards an IPO
- Hybrid 2 days in the office (NY) Role
Role Description:
In your role as a Customer Success Manager (CSM), you will:
- Proactively offer exceptional service to our collaborators, understanding their business needs, and delivering top-tier assistance.
- Collaborate with the Sales and Research & Development teams to cultivate and enhance relationships with our publishing partners.
- Aid the Partner Success team by orchestrating onboarding processes and software integrations for major media publishers, overseeing internal and external resources.
- Analyze performance metrics to foster partner revenue growth and recognize opportunities for upselling and expansion.
- Convey insights from partners to the product management team, specifically concerning new product development features.
- Exhibit a profound mastery of relevant products.
Required Qualifications:
- Previous experience in technical account management, spanning the realms of SaaS, publishing technology, or advertising technology. Possessing excellent relationship management and customer service skills.
- Exceptional analytical prowess, combined with a sound grasp of web technologies, digital media revenue ecosystems, and web advertising measurements and analytics.
- A sales-oriented mindset with a demonstrated history of boosting revenue by expanding and upselling publisher or SaaS accounts.
- A comprehensive understanding of advertising and media technology, coupled with experience in handling interactions with technical client teams, would be advantageous.
- A positive and vibrant disposition, coupled with an unwavering zeal for relationship management. Aspiration is to ensure clients encounter the most exceptional experience possible.
Benefits You Will Get:
- Premium health benefits including comprehensive vision, medical, and dental.
- 401k + matching up to 4%.
- Uncapped PTO policy!
- Phone reimbursement.
- Telehealth plan with 24/7
- Access to a dedicated team of physical and mental healthcare providers.
- Company-sponsored Life and Accidental insurance.
- Team events, holiday parties, and outings
Kasmir Associates
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