Escapology is a leading escape room franchise, delivering immersive and engaging experiences for players of all ages. With a global presence across the United States and other countries, we pride ourselves on crafting unique, high-quality escape room challenges that provide unforgettable memories for our customers. Our unwavering commitment to innovation, creativity, and customer satisfaction has positioned Escapology as a top choice for both casual players and escape room enthusiasts.
Job Purpose:
We are seeking an experienced and highly motivated Operations Manager to oversee the production and operation of our escape game rooms. As the Operations Manager, you will be responsible for managing budgets, timelines, and resources to ensure the successful completion of projects within specified timeframes and budgets. Additionally, you will recruit and train staff members, implement quality assurance measures, and provide exceptional customer service to enhance the overall experience for our visitors.
Key Responsibilities:
● Project Management: Manage budgets, timelines, and resources to ensure on-time and within budget completion of escape game room projects.
● Recruitment and Training: Recruit and train staff members, ensuring they are equipped with the necessary skills to operate tools and equipment within the production facility. Analyze personnel needs and make placements accordingly.
● Quality Assurance: Ensure escape game rooms meet high-quality standards and that puzzles and props are in working order. Develop and improve quality assurance standards to increase the lifespan of props and games, reducing repair and maintenance costs.
● Customer Service: Provide excellent customer service, ensuring a positive experience for visitors. Address any concerns or complaints that arise.
● Inspire and motivate employees to perform at their best through positive encouragement and incentive initiatives.
● Identifying trends and assessing opportunities to improve processes and execution.
● Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service.
● Oversee materials and inventory.
Skills and Qualifications:
●Successful candidates should have experience in coordinating schedules, logistics, and operational systems. Hiring, training, and supervising staff members is essential. Strong leadership, decision-making, and project management skills are necessary.
●Education and Experience: Preferred certification in Business Administration, Operations Management, or a related field.
●Several years of experience in operations management, preferably in the entertainment and/or furniture manufacturing industry, with a strong background in data analysis and optimization.
● Analytical Skills: Ability to analyze data and metrics to identify trends and areas for improvement, making data-driven decisions to optimize operations.
● Project Management: Strong project management skills, including budget, timeline, and resource management, with a focus on timely and within budget project completion.
● Leadership: Ability to lead and motivate teams, effectively communicate with all levels of the organization.
● Problem-Solving: Strong problem-solving skills to quickly and effectively identify and resolve issues.
● Attention to Detail: Ability to ensure smooth operation by paying close attention to detail.
● Technical Skills: Familiarity with various software applications, including data analytics and project management tools.
Key Performance Indicators (KPIs):
● Game Build Production Time: Optimize production process to reduce the time required to build each escape game room and maximize the number of games produced per month.
● Production Cost per Game: Optimize production process to reduce costs without compromising quality or safety.
● Project Overlaps: Plan and manage projects effectively to minimize overlaps and ensure smooth production flow.
● Quality Control Issues Found During Production: Minimize quality control issues through effective quality control processes and protocols.
● Day-to-Day Activities:
○ Manage staff, including scheduling, training, and performance management.
○ Ensure quality control by performing regular checks on puzzles, props, and equipment.
○ Manage finances, including budgeting and expense tracking.
○ Develop and implement strategies to optimize operations, streamline processes, and
reduce costs.
○ Analyze data to identify trends and areas for improvement.
○ Ensure compliance with regulations and safety standards.
● Team Management:
○ The Operations Manager will oversee the production team within the facility, consisting of carpenters, designers, painters, scenics, material and product handlers, and technicians. The team will have diverse skills and backgrounds to support the creation of innovative
games and continuous improvement.
Growth Opportunities:
The company is planning significant growth in the next few years, including expanding to a larger facility, hiring more team members, and investing in hardware, software, and equipment. The Operations Manager will play a vital role in meeting the increasing demand for games, contributing to the expansion of the business and providing opportunities for professional development.
EEOC Statement:
Escapology is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws. All employment decisions are made on the basis of qualifications, merit, and business need.it your resume along with a cover letter detailing your relevant experience. Only qualified candidates will be contacted for an interview.
Job Type: Full-time
Salary: $70,000.00 – $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Trumbull, CT 06611: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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