POSITION SUMMARY: The Assistant General Manager shares the responsibility of overseeing the complete venue in regard to staff management, money management, reporting, sales goals, inter-office communications, and must uphold company policies and procedures at all times. The Assistant General Manager assists in directing recruiting, interviewing, hiring, training, and evaluating personnel as well as developing and motivating all staff to attain proper standards of performance. He/She will mentor and train the management team to grow into the same abilities. Additionally, the Assistant General Manager is responsible for creating an atmosphere that ensures customer experiences exceed their expectations, while answering questions, addressing, and resolving any complaints. Assistant General Manager will help General Manager in overseeing inspections of the venue, inside and outside, for cleanliness, compliance, and overall appearance.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
- Continually strive to develop the staff, including Floor Supervisors, in all areas of managerial and professional development
- Lead the recruitment process and training of staff (training, developing, testing, and coaching)
- Maintain food and labors costs, including managing inventory and hitting sales goals
- Build and promote teamwork through proactive interaction
- Utilize effective time management and exhibit excellent follow up skills
- Accommodate and anticipate guests needs
- Accurately forecast staffing needs to ensure optimum customer service
- Ensures that private events, catering, and banquets are successfully executed
- Control cash and other receipts by adhering to cash handling procedures
- Prepare and maintain all required paperwork, including forms, reports and schedules along with administrative duties
- Lead and teach managers about scheduling staff, controlling labor costs
- Lead and teach managers about achieving performance goals, weekly and monthly, and supporting all administrative responsibilities with reporting to Corporate Departments such as Finance, Payroll, HR.
- Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs
- Ensure that all products are received in accordance with the venues receiving policies and procedures
- Assists and conducts conflict resolution, corrective actions and coaching
- Oversee and ensure that employee performance appraisals are completed in a timely manner
- Maintain open lines of communication with staff and managers, working closely with them to develop skills for growth including performance reviews and corrective actions as needed with proper recordkeeping
- Fully understand and comply with all federal, state, and county municipal regulations that pertain to health, safety and labor requirements
- Ensures nightly and/or weekly opening and closing side duties are followed
- Fill in where needed to ensure guest service standards and efficient operations, including opening and closing duties
- Work with preferred partners and organizations in promoting mutual company growth
WORKING KNOWLEDGE REQUIREMENTS:
- Proficient in Windows Office, Microsoft Office
- Knowledge of POS and back office reporting systems
- Knowledge of profitability analysis and budgeting, cost of sales, payroll management
- Knowledge of bar/restaurant operations, fine dining procedures, and beverage service
- Knowledge of purchasing, receiving, inventories and cost controls as it applies to bar product
- Knowledge of special events and banquets
- Knowledge of state and local laws as it applies to liquor, labor, and health code regulations
EDUCATION/REQUIREMENTS:
- High School Diploma or equivalent required
- College degree preferred
- 3-5 years of experience in the entertainment industry working in a high-volume restaurant/bar
- Proof of eligibility to work in the United States
- Valid Driver’s License
- 21+ years of age
- Possession of or the ability to possess all state required work cards
- Maintain a professional, neat, and well-groomed appearance adhering to Company standards
WORK ENVIRONMENT & SCHEDULE:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Small to Medium office environment
- Personal/ shared desk space
- Office, bar, lounge and restaurant
- 5-25% Local Travel
- Noise level in the work environment is usually moderate
- Occasionally work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon Guest volume
- Work varied shifts to include days, nights, weekends and holidays
This Company is an Equal Opportunity Employer
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