Sales Manager
Crowne Plaza Melbourne Oceanfront, 2605 North Hwy A1A, Melbourne, Florida
Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
JOB SUMMARY
As the local, on property sales contact for customers, the Sales Manager is responsible for proactively soliciting and handling all revenue-related opportunities in a sale. Actively upsells each business opportunity to maximize all revenue opportunities. Achieves personal and team related revenue goals for hotel. Ensures business is turned over properly and in timely fashion for proper service delivery.
ESSENTIAL JOB FUNCTIONS
This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.
BUSINESS RESULTS
• Builds the department top line revenue by adhering to sales strategy guidelines set forth by the Director of Sales & Marketing. Identifies revenue opportunities for the hotels based on the event profile.
• Meets and exceeds individual revenue goals. Effectively manages customer budgets to maximize revenue and meet customer needs and identify opportunities to up-sell products and services throughout the sales process.
• Exceeds company minimum standards with the sales process and acts as a mentor for others within this area.
• Understands the overall market in which they sell – competitors’ strengths and weaknesses, economic trends, supply, and demand, etc.
• Builds and strengthens relationships with existing and new customers to include sales calls, entertainment, FAM trips, etc.
• Conducts customer site inspections
• Excels at proactive selling. Targets key accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation. Proactively identifies, qualifies, and solicits new business to achieve personal and hotel revenue goals. Focuses on accounts with larger potential sales revenue.
• Responds to incoming inquiries within their market segment within 4 hours.
• Closes the best opportunities for the hotel based on market conditions and hotel’s needs.
• Accurately forecasts group sleeping rooms and revenue for his/her groups prior to the turnover and continues to be a partner for this process after the turnover.
• Creates sales contracts as required.
• Comprehends budgets as needed to assist in the financial management of department. Understands the impact of department’s role in the overall financial goals and objectives of the hotels and manages to achieve or exceed budgeted goals.
GUEST SATISFACTION
• Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth.
• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.
• Makes presence always known to customer during this process, regardless of which hotel they sit at. Greets customer during the event phase and hands-off to the Convention Services department for the execution of details. Is available to solve problems and/or suggest alternatives to previous arrangements.
• Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty, and leads to increased market share.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints.
• Reviews Guest Service Results with leaders. Participates in the development and implementation of corrective action plans.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Utilizes Delphi or other hotel system to capture and manage customer information on a daily basis.
LEADERSHIP
…applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.
• Demonstrates commitment to Driftwood Hospitality Management operating principles and philosophies.
• Holds self and others accountable for achieving results.
• Addresses conflict in a timely manner.
• Contributes to team results.
• Deals with change effectively.
• Makes decisions, including employees/team and commits to a course of action with available information.
BUILDING RELATIONSHIPS
…eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.
• Treats people fairly, with dignity and respect.
• Works to meet goals in a manner that does not disadvantage other employees or groups.
• Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual.
• Listens and responds to others.
• Is interested in other’s views even if they counter own views.
MANAGING WORK EXECUTION
…proactively ensures that others have the accountability, authority, and resources necessary to both manage work execution and drive for results.
• Adheres to all standards, policies, and procedures (SOPs, etc.).
• Effectively uses sales resources and administrative/support staff.
• Approaches work with a sense of urgency and purpose.
• Allocates time and resources effectively when faced with competing demands.
• Overcomes obstacles to accomplish challenging objectives.
• Follows through on inquiries, requests, and complaints.
ORGANIZATIONAL LEARNER
…Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area
• Acts independently to improve and increase skills and knowledge.
• Demonstrates an awareness of personal strengths and areas for professional improvement.
• Shares learning, innovations, and best practices with others.
• Is willing to learn from others.
• Performs all technical/procedural requirements of the job.
KNOWLEDGE, SKILLS & ABILITIES
Experience
• Must have (3+) years of progressive sales experience.
• Previous experience in the hospitality industry preferred; experience selling luxury brands and experiential services preferred.
Skills and Knowledge
• Aggressive negotiating skills and creative selling abilities to close on business with a high conversion ratio.
• Possesses software knowledge (Microsoft Office, etc.).
• Possesses systems knowledge (Delphi and Delphi Diagrams).
• Must be able to “Knock on doors” to get the business
• Knows how to conduct research on the Internet.
• Weekly prospecting and soliciting goals
• Uncovering new customers
• Effective sales skills to up-sell products and services
• Knowledge of menu planning, food presentation, and banquet and event service operations
• Ability to manage guest room and meeting space inventories
• Strong customer development and relationship management skills
• Knowledge of overall hotel operations as they affect department
• Knowledge of AV products and services at both hotels
• Knowledge of contract management and legalities
• Financial management skills e.g., ability to understand P&L statements, manage operating budgets, forecasting, and scheduling
• Strong communication skills (verbal, listening, writing)
• Strong problem-solving skills
• Strong customer and associate relation skills
• Strong presentation and platform skills
• Strong organization skills
• Strong “Closing skills”
• Strong “persuasion” skills
• Ability to use standard software applications and hotel systems
• Effective decision-making skills
PHYSICAL DEMANDS
Frequent walking, standing, sitting, hearing, talking, smiling. Lifting, pushing, and pulling of objects weighing up to ten (10) pounds.
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Room Discounts
- Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Crowne Plaza Melbourne Oceanfront
Related jobs:
Utility II – Little League Baseball Regional
Job Description
ESPN is seeking an experienced Utility II crew member to support technical operations for the Little League Baseball Regional at Giamatti Field in Bristol, Connecticut. This live sports production role will assist with the setup, execution, and teardown of remote television broadcasts. The Utility II will handle broadcast equipment, manage cabling, support camera operators, and assist technical departments throughout the production.
Job Responsibilities
- Assist technical operations with remote broadcast setup, execution, and teardown
- Load and unload broadcast equipment from production trucks
- Help lay out and pick up broadcast cabling
- Pull and coil cables for camera operators
- Carry cameras, batteries, and other production equipment as needed
- Assist scenic and lighting departments when required
- Climb ladders and work overhead on scaffolding or rooftops when necessary
- Maintain organized and properly wrapped cable throughout production
Requirements
- Must be 18 years of age or older
- Must live within 100 miles of Bristol, Connecticut
- Minimum of 7 shows worked as a regional-level utility in live remote productions
- Operational familiarity with TV cameras, cables, monitors, and related broadcast equipment
- Skilled in over/under cable wrapping and maintaining tidy cable coils
- Comfortable performing physically demanding broadcast production duties
- Firsthand knowledge of venue production areas preferred
Compensation
- Paid live sports production opportunity
- Compensation provided for selected production crew members
Skycam Utility – Live Sports Broadcast
Job Description
Skycam is seeking a Utility crew member to support technical operations for a live sports broadcast at Allegiant Stadium in Las Vegas, Nevada. This hands-on broadcast production role will assist with setup, game-day operations, and strike while helping ensure Skycam cables and reels remain properly managed throughout the event. The position also involves handling broadcast equipment and supporting the loading and unloading of production trucks.
Job Responsibilities
- Assist technical operations with Skycam setup and strike
- Support game-day operations during a live sports broadcast
- Monitor Skycam cables and reels to prevent tangling
- Help unload and load broadcast equipment from production trucks
- Carry equipment and assist with technical setup as directed
- Work safely around stadium production areas
- Climb and walk stadium catwalks when required
- Follow instructions from the technical operations and production teams
Requirements
- Comfortable performing physically demanding production work
- Able to lift equipment weighing up to 40 pounds
- Comfortable climbing and walking stadium catwalks
- Able to assist with loading, unloading, setup, and strike
- Comfortable working around professional broadcast equipment
- Able to work efficiently in a fast-paced live sports environment
- Must be able to work at Allegiant Stadium in Las Vegas, Nevada
Compensation
- Paid live sports production opportunity
- Compensation provided for selected production crew members
Utility II – Little League Baseball Regional
Job Description
ESPN is seeking an experienced Utility II crew member to support technical operations for the Little League Baseball Regional at Little League Central in Whitestown, Indiana. This live sports broadcast role will assist with the setup, execution, and teardown of remote television productions. The Utility II will help handle broadcast equipment, run cables, support camera operators, and work with technical teams to ensure efficient production operations.
Job Responsibilities
- Assist technical operations with remote broadcast setup, execution, and teardown
- Load and unload broadcast equipment and media from production trucks
- Help set up and break down broadcast cabling
- Pull and coil cables for camera operators during production
- Carry cameras, batteries, and other broadcast equipment as required
- Assist scenic and lighting departments when needed
- Climb ladders and work overhead on scaffolding or rooftops when required
- Maintain organized and properly coiled cable throughout production
Requirements
- Must be 18 years of age or older
- Must live within 100 miles of Whitestown, Indiana
- Minimum of 7 shows worked as a regional-level utility in live remote productions
- Operational familiarity with TV cameras, cables, monitors, and related broadcast equipment
- Skilled at over/under cable wrapping and maintaining tidy cable coils
- Comfortable handling and carrying professional broadcast equipment
- Able to perform physically demanding production tasks
- Firsthand knowledge of venue production areas preferred
Compensation
- Paid live sports production opportunity
- Compensation provided for selected production crew members
Runner II – Little League Baseball Regional
Job Description
ESPN is seeking an experienced Runner II to support operations and production for the Little League Baseball Regional at Giamatti Field in Bristol, Connecticut. This live sports production role supports remote broadcasts by running errands, distributing information, coordinating announcer arrivals and departures, and completing other production-related assignments. The ideal candidate has regional-level runner experience, understands basic broadcast operations, and can adapt quickly in a fast-paced live event environment.
Job Responsibilities
- Assist operations and production teams during live remote broadcasts
- Run production errands and distribute information to appropriate team members
- Help coordinate announcer arrivals and departures
- Complete production and show-related assignments as directed
- Communicate reliably with production personnel by phone, text, and email
- Adapt to changing priorities in a fast-paced sports production environment
- Check in and out with the operations team each workday
- Support other runners and production personnel throughout the event
Requirements
- Must be 21 years of age or older
- Must live within 100 miles of Bristol, Connecticut
- Must have a valid driver’s license
- Minimum of 8 shows worked as a regional-level runner in live remote productions
- Working knowledge of basic broadcast operations
- Reliable communication by phone, text, and email
- Positive, proactive, and adaptable personality
- Familiarity with the Bristol area and venue preferred
- Ability to lead other runners during an event preferred
Compensation
- Paid live sports production opportunity
- Compensation provided for selected production crew members
Runner II – Little League Baseball Regional
Job Description
ESPN is seeking an experienced Runner II to support operations and production for the Little League Baseball Regional in Whitestown, Indiana. This live sports production role will assist with remote broadcast logistics, including running errands, distributing information, coordinating announcer arrivals and departures, and completing production-related tasks as directed. The ideal candidate has previous live remote production experience, understands basic broadcast operations, and thrives in a fast-paced sports environment.
Job Responsibilities
- Assist operations and production teams during live remote broadcasts
- Run production-related errands and distribute information as needed
- Assist with coordinating announcer arrivals and departures
- Complete show-related tasks as directed by the production team
- Adapt quickly to changing priorities and production needs
- Check in and out with the operations team each workday
- Maintain reliable communication with the production team
- Support smooth event operations in a fast-paced live sports environment
Requirements
- Must be 21 years of age or older
- Must live within 100 miles of the event site in Whitestown, Indiana
- Must have a valid driver’s license
- Minimum of 8 shows worked as a regional-level runner in live remote productions
- Working knowledge of basic broadcast operations
- Reliable communication via phone, text, and email
- Familiarity with the local area and venue preferred
- Ability to lead other runners during an event preferred
- Positive, proactive, and adaptable attitude
Compensation
- Paid live sports production opportunity
- Compensation provided for selected production crew members
Job Description
A UCLA Extension Advanced Filmmaking Workshop thesis project is seeking crew members for an upcoming comedy-drama short film shooting in Los Angeles. The production will film across two interior locations and is looking for experienced professionals as well as early-career crew members for a variety of behind-the-scenes roles. While this is an unpaid student production, selected crew will receive screen credit, meals, and covered production expenses.
Job Responsibilities
- Perform duties for your assigned crew position during production.
- Collaborate with the director and department heads on set.
- Help maintain a professional and efficient production environment.
- Be available for one or both scheduled shooting days, depending on the role.
Requirements
- Crew positions include:
- 1st Assistant Camera (experienced)
- 2nd Assistant Camera / Camera Production Assistant
- Gaffer / Key Grip
- Production Sound Mixer with Boom Operator
- 1st Assistant Director
- Hair and Makeup Artist
- Art Department / Set Dressing
- Production Assistants
- Intimacy Coordinator
- Behind-the-Scenes Photographer
- Composer
- Experience required for select technical positions.
- Early-career applicants are encouraged for Production Assistant and 2nd AC/Camera PA roles.
Compensation
- Unpaid opportunity.
- Screen credit provided.
- Meals on set included.
- Production expenses and expendables covered.
Job Description:
Eden Pictures is seeking passionate crew members to join its team for the Nashville 48 Hour Film Project, taking place August 14–16 in Nashville. Whether you’re a college student looking for hands-on production experience or a filmmaker eager to collaborate on a fast-paced project, this is an opportunity to help create a film from script to screen in just 48 hours.
Job Responsibilities:
- Assist with film production during the 48 Hour Film Project.
- Collaborate with the cast and crew throughout the production.
- Perform duties specific to your assigned crew position.
- Help ensure the project stays on schedule over the production weekend.
Requirements:
- Open to applicants for the following crew roles:
- Gaffer
- Grip
- Sound Mixer / Boom Operator
- Production Designer
- Props Master
- Production Assistants
- Stunt Coordinator
- Passion for filmmaking and collaboration.
- Available August 14–16 in Nashville.
Compensation:
- Meals provided.
- Opportunity to build your portfolio.
- Network with industry professionals.
- Gain hands-on filmmaking experience.
Job Description
A paid commercial production is hiring local film crew professionals for an upcoming shoot in the Midland/Odessa, Texas area. The production is seeking experienced crew members across multiple departments, making this an excellent opportunity for industry professionals looking to work on a commercial production with a collaborative team.
Job Responsibilities
- Perform the duties associated with your assigned production crew role.
- Collaborate with department heads and crew members throughout the commercial shoot.
- Maintain professionalism and follow production schedules and safety guidelines.
- Be available for the full production period.
Requirements
- Must be local to the Midland/Odessa, Texas area.
- Available for the scheduled production week.
- Experience in one of the following roles:
- Key Grip
- Grip/Swing
- Production Designer
- Wardrobe Stylist
- Hair/Makeup Artist
- Production Assistant
- Camera Production Assistant
- Apply only if qualified for the desired position.
Compensation
- Paid commercial production opportunity.
- Work with a professional production crew.
- Gain valuable experience on a commercial shoot.
Job Description
A local media and storytelling team is hiring a full-time Creative Producer to help shape engaging stories that connect Las Vegans to their city. This role supports content development across audio and digital platforms, working closely with the team to plan, produce, and deliver compelling local storytelling. Candidates must live in the Las Vegas metro area and be excited about community-focused content.
Job Responsibilities
-
Develop, pitch, and produce local story ideas for audio and digital platforms.
-
Coordinate production logistics, including scheduling, planning, and managing deliverables.
-
Support recording sessions and help guide content structure from concept to final output.
-
Collaborate with hosts and internal team members to ensure content aligns with editorial goals.
-
Maintain organized workflows and timelines for ongoing content production.
Requirements
-
Must live in the Las Vegas metro area.
-
Experience producing audio, podcast, or digital content (professional or comparable experience).
-
Strong storytelling instincts and knowledge of local culture/community interests.
-
Excellent organizational skills and ability to manage multiple deadlines.
-
Comfortable working collaboratively in a fast-paced content environment.
Compensation Details
-
Compensation details are not listed in the post (to be provided during the application process).
Model Recruiters for Fashion and Talent Agency
Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.
Job Responsibilities
- Identify and recruit potential modeling talent through online platforms and personal networks
- Build and maintain a pipeline of qualified candidates for agency representation
- Conduct initial outreach and guide talent through the application process
- Attend weekly calls and monthly virtual meetings for team updates and support
- Stay informed on trends in the modeling and entertainment industries
Requirements
- Must be 18 or older
- Familiarity with the fashion or modeling industry preferred
- Self-driven, organized, and results-oriented
- Smartphone and/or computer required for daily communication
- Able to work independently with minimal supervision
Compensation
- Commission-based pay structure with unlimited earning potential
- 90% remote flexibility
- Access to an established network within the Atlanta modeling market
- Ongoing mentorship and brand-building opportunities
