Account Manager

About Arvato

We’re on it. That’s working at Arvato.

Arvato offers you one of the most dynamic work environments you can imagine. With a digital, entrepreneurial, and agile mindset, 17,000 colleagues at 87 locations in over 17 countries are making our vision a reality: We want to be the most client-oriented international supply-chain company with the strongest focus on people and technology.

We are a global team player.

We grow, we innovate, we master the challenges of our clients all over the world every day. How do we do it? With our special spirit: We’re on it. For us, that means: We are on the move. We get involved where we are needed. We support each other. We think, change, and find solutions; so that together we can give our best every day.

If you have speed, personal responsibility, innovation, and teamwork in your DNA and want to work in a future-proof industry, only one question remains: Are you on it?

Department: Client Services Direct Manager: Director, Account Management

Area Position Oversees: Client Accounts FLSA: Exempt

Job Responsibilities

The Account Manager has end to end responsibility for operational and financial processes for the particular client, including client engagement and negotiation on a daily basis. Initiates and delivers on order fulfillment, kitting and assembly, returns management, and multiple process improvement projects in both a B2B and B2C environment. Responsible for complete P&L ownership. Full engagement and collaboration with finance and operations teams. Develops client presentations and participates in new product launches and overall development of the client. Manages all client related day to day issues, reporting and invoicing. Serves as liaison between customer, client service representative, procurement, management staff, operational departments and other distribution and logistics personnel. Performs other special assignments as directed by Business Unit Directors.

Working in a collaborative team environment, managing a client services delivery team responsible for oversight of operations in achieving service level agreements, efficiencies and quality measurements. Planning of all logistics related activities for upcoming launches, display builds and distribution orders for both B2B and eCommerce B2C deliveries.

Additionally you will have oversight in the following processes-Invoicing, Global Status Reporting, QBR- Preparation/Analysis/Presentation, Project Management, Continuous Process Review.

Education and Experience

• B.A. or B.S. degree or equivalent work experience preferred
• SAP knowledge in a distribution environment
• Minimum three year Project or Account Management experience

Technical Skills or Abilities

• Must possess financial analysis skills
• Knowledge of warehousing and distribution environments, preferably hi-tech products
• Good PC skills and high proficiency with MS Office

Physical Requirements

· Ability to sit for extended periods of time

· Ability to walk or stand in a warehouse environment when needed

Benefits/Perks

• 401K with company matching 6%, vested after 1st anniversary year
• Medical, Dental, Vision, Health, Life Insurance, Short-term and Long-term disability
• Flexible Spending Accounts
• PTO that includes 8 company paid holidays
• Available legal assistance (prenups, wills, child support, divorce, etc.)
• Discounts for entertainment and travel across the US (theme parks, cinema, hotels, flights, etc.)
• Tuition reimbursement
• In-house university with access to 500+ online courses (excel, human resources, management, etc.)
• Access to 3rd party resources (childcare assistance, family therapists, transportation assistance, etc.)
• Monthly engagements that sometimes include free meals (Chick-Fil-A, pizza, snacks, etc.)

Schedule or Shift

Day Shift

Travel Requirements

Minimal

Ability to Commute or Relocate/Location Address

Standard General Security Roles and Responsibilities

Understand and adhere to policies, guidelines and procedures pertaining to the protection of Information Assets, integrity of customer transactions, proper and ethical utilization of access privileges and resources provided to perform the role. Fully comply with all provisions of the Company Code of Conduct, Use of Company Computer and Use of Communications Systems, and Telephone/Mobile Device Use Policy.

Protect company assets, systems, proprietary and confidential information in accordance with Arvato Confidentiality policy and Corporate Information Security Policies and Procedures.

Proactively report actual or suspected vulnerabilities, security incidents and breaches in the confidentiality, integrity, or availability of Information assets as per the Company’s Incident Reporting Process.

Process personal data, client data and employer business specific data in accordance of Personal Data Protection Act, in compliance with the CCA and in accordance with employer´s Work Procedure Rules, IT and Data Protection and other guidelines provided by employer.

Arvato