Pledge for Success:
We are dedicated in hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.
Position Summary:
Motivated and competitive outside sales professional focused on direct solicitation of new business opportunities and maintenance of on-going relationships with existing accounts for re-bookings. Success driven to meet and exceed all private event revenue booking goals inclusive but not limited to food and beverage, audio visual, and venue rental.
This is a non-supervisory position. This is a base plus commission role. This position reports to the Director of Sales & Special Events.
Primary Duties and Responsibilities:
- Promotes superior guest service while soliciting new meeting and event business continuing to build relationships locally and regionally.
- Maintains and perpetuates a positive organizational culture according to the principles of the Spirit of TâlÃcn and the Core Values of ilani.
- Daily responsibility for focused and qualified in person and video conferencing sales calls, engaging site inspections, attention to detail within professional written communications, contracting and detailing for servicing team.
- Actively solicit local, regional, and national clients for bookings in Meeting and Entertainment Center, MUZE Lounge and all active meeting venues on property including hotel group room bookings.
- Prepare professional correspondence, contracts, proposals, BEO’s for clients along with internal booking reports and account maintenance.
- Participate in daily business review meetings, huddles, pre-convention and post meetings, trainings and other sales related meetings as required while continuing to meet sales goals.
- Develop, implement, and monitor standards of service and coordinate activities to ensure a high quality of service is maintained as a sales manager and within support team.
- Work as a partner with integral ilani departments to provide quality service to clients to exceed expectations.
- Work in partnership with banquet teams for development of stellar executable events.
- Ability to work remotely, with capability to travel to clients, tradeshows, and meetings.
- Attend community and industry meetings or events directly related to sales opportunities.
- Develop and maintain working knowledge of market trends, comp Sets within local, regional, and tribal meeting and hotel markets.
- Track and report sales revenues with monthly forecast.
- Prepare and submit activity reports weekly to Director of Sales and Marketing.
- Manage travel and business expenses and submit reports on a timely basis.
- Achieve all sales goals on a monthly and quarterly basis that have been established and managed by the Director of Sales and Marketing.
- Effectively and efficiently manage costs and objectives while achieving guest satisfaction.
- Protect and preserve assets of the company.
- Meet professional grooming and appearance requirements.
- Meet attendance guidelines.
- Performs other duties as assigned.
Minimum Qualifications:
- Bachelor’s Degree and a minimum 4 years’ sales experience in Convention/Meeting/Event Sales Management, or an equivalent combination of education and experience. Hotel sales experience may be replaced with equivalent convention, resort, or destination sales experience.
- Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
- Sales experience with various software programs – managing all aspects of role.
- Direct Sales success in exceeding established goals on an on-going basis.
- Understand of local and regional markets – corporate and non-profit.
- Availability to work non-traditional hours, independently and as a team.
- Working knowledge of Microsoft Office Suite products.
- Enthusiastic sales professional, initiative-taking, curious, and creative and strategic selling.
- Ability to prepare, read and interpret sales, marketing, and contractual documents. Ability to write individual sales and marketing reports and correspondence.
- Ability to speak and communicate effectively with individuals and before large groups of people.
- Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to manage problems involving several concrete variables in standardized situations.
- Must be able to qualify for any and all licenses or permits required by local, state or federal law.
- The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the team member is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The team member frequently is required to talk or hear.
- The team member is occasionally required to stoop, kneel, crouch, or crawl.
- The team member must occasionally lift and/or move up to 35 pounds.
- Some of the job duties of this position are performed outdoors and team members in this position are therefore frequently exposed to inclement, hot, and cold weather conditions.
- Must be able to work in an environment where the noise level is usually very loud.
- Must possess a valid Driver’s License and responsible transportation.
- Must be willing to work in a smoking environment.
- Must be willing to adhere to company health and safety measures.
Preferred Qualifications:
- Sales and Event experience in a high volume, casino environment preferred.
ilani
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