The Group Sales Manager is a highly motivated, goal-oriented individual responsible for the generation, successful achievement, and future development of significant group & catering sales volume produced at established levels of profitability. Serving as the point person for Group SMERF (except Sports) room blocks (10 room minimum on peak) and their related catering events. This position requires exceptional organization and dedication to interpersonal communications to fulfill the numerous responsibilities of client relationships, industry involvement, business strategy, financial accountability, and team commitment.
Business Results
- Generate, achieve and develop targeted group & catering sales volume, reflecting budgeted levels of revenue generation and profitability
- Upsell/negotiate services to maximize revenue and profit
- Provide exceptional customer service through relationship development, strategizing account development and creating plans that fully exhibit commitment to the fulfillment of customer expectations
- Sell the Hotel creatively, utilizing a goals/benefits/features approach to securing business
- Assert comprehensive knowledge and keen awareness of the Hotel’s primary market, its surrounding areas and resources
- Assert knowledge and maximization of any Brand programs; sell strategy and brand-specific pricing techniques
- Maintain a working knowledge and awareness of the competition in current and changing conditions; frequently visiting facilities and reporting on the business climate as it relates to competitive advantage
- Support and implement the specific Group & Catering Sales actions outlined in the Annual Business & Marketing Plans to maintain the corporate direction
- Aggressively prospect, research and solicit new accounts
- Identify and develop new Group market opportunities and strategies, aggressively pursuing the appropriate mix and type of business that will best achieve the Hotel’s sales plan and direction
- Responsible for all planning, billing and reporting for Group Events booked
- Responsible for maintaining the integrity of Sales records and reports including the Booking database
- Responsible for the on-line RFP Management processes as applicable to brand or third party source, for securing corporate negotiated Accounts
- Actively participate in Revenue Strategy meetings with DOS, GM, Revenue Manager and other members of the leadership team
- Participate in team brainstorming sessions, Hotel staff meetings and client events as required for specific business situation, or as requested by Director of Sales or General Manager
- Conduct site inspections, menu tastings, escort client visits, actively entertain, and personally interact with customers, as appropriate for Group travel sales development
- Promote the Hotel through regular industry involvement and exposure at local and/or national events
- Liaison with appropriate Brand alliances (as applicable) to promote and generate group & catering business opportunities through joint sales trips, Familiarization tours, events, etc.
- Promote the City and the Hotel via planned sales calls and occasional sales trips to personally meet with clients outside of immediate area
- Maintain a high level of professional standards including appearance, demeanor, ethics and image of self
- Maintain positive employee relations in a supportive, team-oriented environment
- Actively support the development, training, mentoring of all associates and accept such responsibilities if assigned by the Director of Sales or General Manager
- Perform special projects or duties as requested by Director of Sales or General Manager
Guest Satisfaction
- Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships to support future revenue growth
- Coordinates and communicates verbally and in writing with customer regarding event details
- Follows up with customer post-event
- Makes presence known to customer at all times during this process, regardless of which hotel they sit at
- Greets customer during the event phase and hands-off to the Convention Services department for the execution of details
- Is available to solve problems and/or suggest alternatives to previous arrangements
- Displays leadership in guest hospitality and ensures consistent, high level service throughout all phases of hotel events
- Ensures products and services sold to the Event Planners meet or exceed their expectations, create loyalty and leads to increased market share
- Sets a positive example for guest relations
- Interacts with guests to obtain feedback on product quality and service levels. Effectively responds to and handles guest problems and complaints
- Reviews Guest Service Results with leaders
- Participates in the development and implementation of corrective action plans
- Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
- Utilizes Delphi or other hotel system to capture and manage customer information on a daily basis
Leadership
Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them
- Demonstrates commitment to Westmont Hospitality operating principles and philosophies
- Holds self and others accountable for achieving results
- Addresses conflict in a timely manner
- Contributes to team results
- Deals with change effectively
- Makes decisions, including employees/team and commits to a course of action
Building Relationships
Eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives
- Treats people fairly, with dignity and respect
- Works to meet goals in a manner that does not disadvantage other employees or groups
- Demonstrates business ethics and personal integrity, i.e., is widely trusted; is seen as a direct, truthful individual
- Listens and responds to others
- Is interested in other’s views even if they counter own views
Managing Work Execution
Proactively ensures that others have the accountability, authority and resources necessary to both manage work execution and drive for results
- Adheres to all standards, policies, and procedures
- Effectively uses sales resources and administrative/support staff
- Approaches work with a sense of urgency and purpose
- Allocates time and resources effectively when faced with competing demands
- Overcomes obstacles to accomplish challenging objectives
- Follows through on inquiries, requests, and complaints
Generating Talent
Proactively identifies and develops talent within the organization
- Discusses problems immediately with others before they are forgotten or get out of control
- Actively pursues self-development
- Explains own rationale and thought processes to help employees improve their skills
Organizational Learner
Actively pursues learning and self-development to enhance personal, professional and business growth; shares learning; demonstrates depth of knowledge in technical or specialized area
- Acts independently to improve and increase skills and knowledge
- Demonstrates an awareness of personal strengths and areas for professional improvement
- Shares learning, innovations, and best practices with others
- Is willing to learn from others
- Performs all technical/procedural requirements of the job
KNOWLEDGE, SKILLS & ABILITIES
ExperienceÂ
- One (1) year hotel sales or meeting planning management experience
- Brand experience preferred
- High School Diploma or equivalency
Skills and Knowledge
- Strong, comprehensive knowledge and keen awareness of the Hotel’s primary neighborhood, its surrounding areas, and resources
- Possess excellent selling and closing skills
- Ability to provide exceptional customer service through the creative development and fulfillment of proposals and Business Agreements
- Ability to achieve designated sales goal production
- Ability to research, price, strategically plan and negotiate on the Hotel’s behalf
- Ability to establish priorities, work independently, and accomplish timeline objectives
- Ability to solicit business: identify and develop new leads as well as uncover leads from existing accounts
- Ability to evaluate business trends and apply/modify strategies to maximize revenues and profitability
- Ability to develop, support and implement effective Sales Action Plans
- Skilled in prompt, assertive decision-making and problem-solving
- Possess excellent reading, writing, verbal communication, and listening skills to effectively communicate with clients, business partners and team members.
- Possess good math skills to cost out business opportunities, upsell and effectively manage financial responsibilities of revenue and profit in the booking process
- Ability to plan and facilitate personal sales calls, client entertainment, and site visits
- Ability to network at professional industry events and/or travel on the Hotel’s behalf
- Familiar with basic legality and compliance issues of contractual Agreements, as practiced within the hospitality industry
- Familiar with global distribution systems and general practices of the corporate travel environment including compliance issues, contractual Agreements, etc.
- Skill to use a personal computer with clear proficiency in Windows, all major Microsoft applications including Word and Excel, e-mail, e-data and World-wide Web
- Adept in learning new software applications, fully participating in a continuously changing technological environment
- Proficient in use of numerous Brand tools, reporting mechanisms and resources to support the group travel & catering sales environment
- Proficient in use of TravelClick Demand (Hotelligence) platform to analyze business and develop target plans for growing/maximizing business
- Knowledge of modern business communication including style and format of professional correspondence, e-mail, memoranda and reports
- Ability to work with visible self-confidence, energy and enthusiasm
- Ability to develop positive, productive relationships within the office environment as well within the local hospitality community
DoubleTree By Hilton Modesto, California
Related jobs:
Job Description
A student film production is seeking passionate and collaborative crew members for an upcoming project filming in the Los Angeles area. This narrative-driven film follows a workaholic woman who becomes invisible during her daily commute, leading her to reflect on her life and identity. The production is looking for dedicated volunteers and creatives eager to gain experience and contribute to a meaningful cinematic project.
Job Responsibilities
- Collaborate with the production team in your assigned crew role
- Assist in executing various aspects of film production (pre-production, on-set, or post-production)
- Support a smooth and efficient filming process
- Contribute creatively while following direction from department leads
- Maintain professionalism and teamwork throughout production
Requirements
- Interest or experience in film production or related roles
- Ability to work collaboratively in a team environment
- Passion for storytelling and independent/student filmmaking
- Availability for scheduled shoot days
- Willingness to contribute in a volunteer capacity
Positions Available
- Producer / Production Manager
- 1st AD / Co-Producer
- Production Coordinator
- Casting Director
- Art Director / Prop Master
- Cinematographer
- Costume Designer
- Key Grip / Gaffer
- Boom Operator
- Production Assistants
- Additional crew roles, including post-production, may be considered
Compensation
- Unpaid (volunteer)
- Film credit
- Meals provided
Job Description
The independent feature film Killing The Light is now hiring local Dallas-based crew members for a 20-day shoot. This moderate low-budget production offers a collaborative environment for professionals looking to gain hands-on experience and grow their skills while working on a compelling project. The production is seeking dedicated non-union Texas locals to join various departments.
Job Responsibilities
- Support production operations based on assigned crew role
- Collaborate with department heads and team members throughout production
- Maintain professionalism and efficiency on set
- Assist with setup, execution, and wrap of production tasks
- Follow production schedules and directions from leadership
Requirements
- Must be a Texas resident and local to the Dallas area
- Must have reliable transportation to self-report to set
- Non-union applicants only
- Prior production experience preferred (varies by role)
- Strong communication, organization, and teamwork skills
- Ability to work a Monday–Friday schedule (with possible Saturday)
Roles
Line Producer
- Experienced Dallas-based line producer with strong budgeting and logistics skills
Production Manager / Coordinator
- Experience in production management or coordination; familiarity with payroll and scheduling
Production Assistants / Drivers
- Valid driver’s license required
- Ability to drive trucks (up to 16’) and assist on set
- Must be able to lift up to 40 lbs
Production Designer
- Experienced in overseeing art department, including set design, props, and dressing
Costume Designer
- Skilled in wardrobe management, rentals, and continuity
Casting Associate (Training Position)
- Organized individual interested in learning the casting process
- Includes scheduling, communication, and assisting with auditions
Volunteer Background Actors
- Open to individuals seeking on-set experience (meals and credit provided)
Compensation
- Crew rates: $225–$300 per 12-hour day
- Meals and production credit included
- Casting Associate: $1,000 flat stipend
- Volunteer background actors: meals and credit only
Job Description
Wynn Publications is seeking a skilled and energetic production team for an upcoming game show pilot filming in Raleigh, North Carolina. This high-energy, fast-paced project is looking for experienced crew members across multiple departments to help bring an interactive and engaging show to life. This is a great opportunity for film and TV professionals looking to work on an exciting new production.
Job Responsibilities
- Collaborate with the production team to execute a game show pilot
- Operate equipment and fulfill duties specific to your assigned role
- Maintain professionalism in a fast-paced production environment
- Follow direction from producers, directors, and department heads
- Ensure smooth setup, execution, and breakdown of production elements
Requirements
- Prior experience in film, television, or live production preferred
- Strong teamwork and communication skills
- Ability to work in a high-energy, fast-paced environment
- Must submit portfolio or past work
- Must provide availability and specify desired role
- Must be able to work in Raleigh, North Carolina
Roles
- Camera Operators
- Sound Technicians
- Lighting Crew
- Production Assistants
- Set Designers
- Directors / Assistant Directors
Compensation
- Paid opportunity (based on role and experience)
Job Description
An event production team is seeking a polished and professional Box Seat Concierge to assist at a classical concert in Brooklyn. This guest-facing role involves providing premium service to attendees, including champagne service and coat check assistance, ensuring a high-end experience for guests.
Job Responsibilities
- Provide concierge-level service to guests in box seating areas
- Assist with champagne service and coat check operations
- Maintain a professional, welcoming, and attentive demeanor
- Ensure a smooth and enjoyable experience for event attendees
- Follow event guidelines and coordinate with the event team
Requirements
- Strong customer service and communication skills
- Professional appearance; must wear black-on-black attire
- Polished, friendly, and attentive personality
- Ability to work in a fast-paced, guest-facing environment
- Reliable and punctual for scheduled event shifts
Compensation
- $30 per hour
- Minimum 3-hour shift
- 1099 contractor position with direct deposit
Job Description
A USC student production is seeking dedicated crew members for an upcoming short film shooting on a professional sound stage. This collaborative project offers an opportunity to gain hands-on experience, work alongside fellow filmmakers, and contribute to a creative production environment.
Job Responsibilities
- Assist in various on-set production roles depending on position
- Collaborate with the director and production team to ensure smooth operations
- Support lighting, camera, art direction, and set preparation
- Maintain organization of equipment, props, and set elements
- Contribute to a positive, efficient, and professional set environment
Requirements
- Interest or experience in film production or related fields
- Ability to work collaboratively in a team setting
- Strong communication and problem-solving skills
- Willingness to take direction and adapt on set
- Passion for filmmaking and storytelling
Roles Available
- Grips
- Gaffers
- Assistant Camera (ACs)
- Art Director
- Set Dresser
- Prop Master
- Production Assistants (PAs)
Compensation
- Unpaid
- Meals provided
- Copy and credit included
- Opportunity to network with USC School of Cinematic Arts filmmakers
Casting Wrangler for Film Production
Job Description
A Los Angeles production is seeking a casting wrangler to assist with talent coordination. This role is ideal for individuals with strong communication skills and experience managing talent on set.
Job Responsibilities
- Coordinate and manage talent on set
- Assist with casting logistics
- Communicate with production and talent
- Ensure smooth talent flow during filming
Requirements
- Strong organizational and communication skills
- Experience working with talent preferred
- Ability to multitask in a fast-paced environment
- Based in Los Angeles
Compensation
- $200–$300 per day (approx. 4 hours)
- Valuable on-set coordination experience
Runner for Film Production Crew
Job Description
A Los Angeles production is seeking runners to assist with various on-set needs. This role is ideal for individuals looking to gain hands-on experience in the entertainment industry.
Job Responsibilities
- Run errands across set
- Assist different departments
- Support setup and breakdown
- Maintain efficiency on set
Requirements
- Reliable and punctual
- Strong communication skills
- Ability to multitask
- Must be local to Los Angeles
Compensation
- $100–$200 per day (3 hours)
- Great entry-level opportunity
Production Assistant for Film Crew
Job Description
A Los Angeles production is hiring production assistants to support daily operations on set. This is a great entry-level opportunity for those looking to start a career in film.
Job Responsibilities
- Assist with general production tasks
- Support crew across departments
- Maintain organization on set
- Run errands as needed
Requirements
- Strong work ethic and reliability
- Ability to follow instructions
- Interest in film production
- Must be local to Los Angeles
Compensation
- $100–$200 per day (3 hours)
- Entry-level production opportunity
Props Specialist for Film Production
Job Description
A Los Angeles production is hiring a props specialist to support the art department. This role involves sourcing and managing props for various scenes.
Job Responsibilities
- Source and organize props
- Maintain prop inventory
- Collaborate with art department
- Ensure props match creative vision
Requirements
- Experience with props or set work
- Strong organization skills
- Ability to multitask
- Must be local to Los Angeles
Compensation
- $500–$800 per day
- On-set production experience
Set Designer for Film Production
Job Description
A production team in Los Angeles is seeking a creative set designer to build and style environments for an upcoming shoot. This role is ideal for those with strong visual design skills.
Job Responsibilities
- Design and execute set concepts
- Collaborate with art and creative teams
- Prepare and adjust sets as needed
- Ensure visual consistency
Requirements
- Experience in set design or art direction
- Creative and detail-oriented
- Ability to meet deadlines
- Must be local to Los Angeles
Compensation
- $500–$1,500 per day
- Opportunity to showcase creative work
Gaffer for Film Production
Job Description
A Los Angeles production is looking for a gaffer to support lighting needs on set. This role is ideal for professionals experienced in film lighting setups.
Job Responsibilities
- Set up and manage lighting equipment
- Work with the director of photography
- Maintain lighting consistency
- Follow safety protocols
Requirements
- Experience as a gaffer
- Strong knowledge of lighting systems
- Reliable and team-oriented
- Must be local to Los Angeles
Compensation
- $500–$1,000 per day
- Professional production experience
Assistant Wardrobe Stylist and Props Assistant
Job Description
A Los Angeles production is hiring an assistant wardrobe stylist and props assistant to support the creative team. This role is perfect for individuals with a passion for styling and set preparation.
Job Responsibilities
- Assist with wardrobe styling and prop organization
- Support wardrobe and art departments on set
- Maintain organization of costumes and props
- Follow direction from department leads
Requirements
- Experience in wardrobe or props preferred
- Strong attention to detail
- Ability to work efficiently on set
- Must be local to Los Angeles
Compensation
- $300 per day (3 hours)
- Hands-on production experience