Product Manager

Job Title                                 Product Manager

Department                            Business Development

Location                                 899 Montreal Circle, St. Paul, MN 55102

Reports to                              Director of New Business Development

Schedule                                40 hours per week, Mon-Fri, Hybrid model – 3 days onsite

Travel                                     15%-20% regular travel (one week per month)

Position Summary

We are seeking an experienced and dynamic Product Manager to join our innovative team. This role will be responsible for collaborating closely with our digital business partner to drive mutual business growth and customer success. The Product Manager will serve as the key liaison between our company and our partner, ensuring effective communication, alignment, and collaboration. The ideal candidate should be an excellent communicator, have a background in product management, and have a proven track record of managing successful partnerships.

Essential Duties and Responsibilities

• Build and nurture a strong relationship with the company’s external digital business partner, acting as the primary point of contact.
• Anticipate, understand, and balance priorities while managing expectations for internal and external stakeholders.
• Collaborate with the internal Sales team to develop a deep understanding of the product’s features, capabilities, and benefits.
• Provide product training to internal teams.
• Define and collaborate with the Sales team to track and analyze key performance metrics related to the partnership’s success, such as revenue growth, customer adoption, and market penetration. Use data insights to identify areas for improvement and growth, and identification of potential customers.
• Proactively identify potential risks and challenges within the partnership; develop contingency plans and work with relevant stakeholders to mitigate risks and ensure a smooth partnership operation.
• Understand pricing matrices and collaborate with the Sales team to determine pricing for new customer opportunities.
• Act as the internal advocate for customers; manage new customer onboarding and ensure that their needs and feedback are considered throughout the partnership collaboration.
• Other duties and responsibilities as assigned.

Qualifications/Skills/Abilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. NCCO will train the right candidate to excel in this opportunity. 

• A bachelor’s degree in business, communications, or a related field is preferred.
• Three, or more, years of proven experience as a Product Manager, Product Owner, or in a similar role, with a focus on managing partnerships.
• Strong understanding of product management principles and product development processes.
• Excellent leadership skills to effectively manage cross-functional teams and partner relationships.
• Excellent communication and negotiation skills, with the ability to influence and collaborate with stakeholders at all levels.
• Analytical mindset with the ability to leverage data to make informed decisions and drive results.
• Keen understanding of customer needs and user experience.
• Impeccable follow-up, strong sense of urgency, and ability to drive outcomes.
• Strong analytical and creative problem-solving skills.
• Expertise with product management software.
• Excellent procedural and organizational skills.
• Experience in a business role for a technology company or with a digital product is a plus.
• Experience with e-commerce or digital product sales is a plus.

About NCCO

For more than 115 years, National Checking Company (NCCO) has developed and produced products that drive success for the food service and hospitality industries. We specialize in products that improve restaurant profitability, enhance food safety, increase server and restaurant efficiency, and promote a more enjoyable and satisfying dining experience.

Headquartered in St. Paul, NCCO is a family-owned business that takes pride in their hard-working staff who are dedicated to providing exceptional customer service. With innovation as a top core value, NCCO fosters an environment that embraces diversity, equity, and inclusion. As we continue our journey of growth, we celebrate the collective sum of individual life experiences, knowledge, self-expression, unique abilities, and talents that create our culture. Together we look forward to creating a bright future as we launch new product lines, marketing programs, and technologies to help end users provide stellar customer service and achieve their business goals.

NCCO is an equal-opportunity employer.

www.ncco.com

NCCO