TruRating – be part of something which will change the world.
Take the plunge. Live the dream. Do something which you know will touch the lives of millions of people the world over every single day and will change the way businesses and consumers think. Get out of bed in the morning for that adrenalin hit, love the pace, love the challenge, love doing what has never been done before – and love being the best you’ve ever been. And what’s more, owning part of what you’ve created.
TruRating is a hypergrowth software with a service (SWAS) company that improves businesses, benefits consumers, and donates to charities. Our starting point is using patented technology to collect feedback from 80%+ of customers at the point of payment and linking this to transaction and product data to provide unique mass, real-time insight to merchants.
This feedback can also be pointed towards consumers – providing transparent, representative, and validated information to help us all make better decisions. whilst we also ‘do our bit’ as for every question we ask, TruRating donates to children’s charities.
Working with our retail partners we can also provide data & insights to 3rd parties including FMCGs via ground-breaking ‘intelligent questions’, which allow us to send questions in real time that relate to specific products or behaviours.
We partner with the biggest payment companies in the world, and our unique integrations mean we are delivering an unprecedented dataset. No other business in the world is combining online and offline sentiment and consumer behaviour data in huge volumes, at near to real time.
Our customers include some of the best performing and highest-profile retailers in the world – and the group is growing all the time. We are collecting nearly 5 million ratings and 250m data points a week now and are ‘live’ in the UK, Europe, North America, Australia, and NZ. With 400m ratings under our belt and global patents granted / registered, the world is there for the taking.
We need to grow our passionate team to help us live out the dream and deliver on our incredible opportunity. TruRating is a global organization with US headquarters in Atlanta GA, UK headquarters in London and ANZ headquarters in Sydney. We are actively growing our team and invite you to check us out!
The role.
You will take pride in helping our customers get the very best out of our products, managing relationships across the full range of TruRating customers. From niche merchants to large network retails, you’ll happily support merchants through their TruRating journey.
With no two days being the same you’ll pivot from ensuring seamless activation of new customers, as well as employ multiple strategies to maintain strong positive relationships with your assigned customers. You’ll be with them from the ground up providing training (pre-launch and ongoing), smooth merchant onboarding, and ongoing relationship management, celebrating their wins and helping them find actionable insights to grow their business. Comfortable with data, you’ll enjoy working with our global Data & Insights team to guide and shape deep-dive analytics and have previously shown value to your customers by presenting and explaining data insights.
The successful applicant will be a fantastic communicator with a warm, enthusiastic, and friendly personality and who is adept at managing multiple relationships concurrently and maintaining a strong bond with each. You have demonstrated experience of long-term customer retention and revenue growth, in a B2B environment, retail or hospitality being a bonus. You are a natural problem solver, ready to ease our merchants through any issues and successfully manage enquiries through to resolution. You will have previously trained individuals on a product or service and should enjoy working alongside internal teams to achieve successful outcomes. Working so closely with our customers, you will be in a highly desired position in the company where you get to provide customer feedback that will help shape our products and services as we go on to bigger and better things.
Key Responsibilities
- Coordinate the broader team to ensure seamless activation of all new merchants, liaising with Sales, other CSMs, and the tech team.
- Close merchant management to support the long-term retention of merchants.
- Maintain strong relationships across your merchant group.
- Seek opportunities to upsell services to merchants and thereby drive increased revenues from the base.
- Manage merchant communications ongoing (face-to-face, telephone, email, SMS, and web).
- Manage merchant on-boarding and ongoing training.
- Work with the Data and Insights team to demonstrate TruRating utility to merchants through interpretation of ratings and transactional data and case study generation.
- Provide regular internal reporting against key metrics (i.e. merchant retention and satisfaction criteria) and against budget where applicable.
- Exceptional ability to multitask
- Provide support where necessary and relevant to the Global Head of Customer Success and to other emerging TruRating markets.
- Assist and input on global projects.
- Represent the voice of customers and provide input that will shape our product roadmap.
- Anticipate and identify issues and escalation paths as appropriate.
We would love to bring on board someone who…
- A minimum of three years working in a customer-facing, professional role.
- Experience in onboarding and training new customers and helping them get the most out of the service.
- Passion & enthusiasm – and believes in the huge TruRating opportunity, is a ‘doer’ and can build and drive key external relationships and is excited by continuing the growth in the UK.
- Fantastic communication and personal skills – with the ability to enthuse people about TruRating and help create and maintain merchant advocates that support our brand within their organisations.
- Customer focus – and has a natural flair for understanding customer needs and is willing to go the extra mile to ensure the happiness of our merchants.
- A technical mind – that understands and is excited by technology and data trends and is comfortable communicating these.
- Proficient with Excel and PowerPoint and experience with BI tools
- Fantastic organisational skills – with the diligence to update our CRM system, run merchant reports and keep detailed notes about customer discussions.
- A natural affinity with problem-solving – with the tenacity and diplomacy to successfully resolve queries.
- Self-reliant, resilient, and proactive with high levels of motivation to make things happen, and deliver effectively and efficiently
- Loves being part of a high-performing team and adds enthusiasm and the drive to overcome challenges and turn them into opportunities
- A shared vision – and is excited by working in a business that is going to improve the world; someone who ‘gets’ the TruRating ethos and embraces our values. We are highly driven but doing business ‘the right way’ and fun are core to all we do.
- Retail experience a bonus
TruRewards
We offer our TruFamily members many benefits including 25 days holiday wherever you are in the world, a fun and creative working environment, supportive and high-quality colleagues, a fully stocked kitchen of treats and drinks, plus our summer and winter days out. Our other TruRewards include a comprehensive Healthcare package which includes dental and vision coverage. We also have countless softer perks including birthday gifts, TruAppreciation awards and Anniversary Awards for our Team Members.
As with everyone in the team, you will have share options and therefore own a part of the company’s success.
If you are excited about this role but your experience doesn’t align perfectly with every qualification in the job description, please apply anyway 🙂 Studies in this area report that some groups of us – like people of colour, people with disabilities and people from LGBTQ2+ communities, women etc. are less likely to apply to jobs unless we meet every single qualification. Here at TruRating we are committed to providing the most welcoming and inclusive work environment – free from any form of discrimination and inequality. What makes TruRating is us all thriving as part of a diverse and supportive culture – and we would love to welcome you to it 🙂
TruRating
Related jobs:
Job Description
Moving Picture Rental is now seeking rental and production support staff in Central Florida. The company is looking for reliable drivers and crew support professionals to assist with equipment transportation and production logistics. This opportunity is ideal for film and production crew members looking to supplement their income between on-location projects.
Job Responsibilities
- Transport production and rental equipment to various locations
- Assist with production support and logistics operations
- Safely handle and store equipment when required
- Coordinate with the production and rental team on deliveries and pickups
- Maintain professionalism while representing the company on assignments
Requirements
- Valid driver’s license and reliable transportation preferred
- Experience in production, film, or equipment handling is a plus
- Ability to safely store production equipment at home or office is beneficial but not required
- Strong communication and organizational skills
- Must be located in or near Central Florida
Compensation Details
- Paid production support opportunity
- Compensation details shared with selected applicants
Job Description
An episodic film project is seeking crew members for “H-Town Chronicles: Episode 5,” filming in the Houston area. This creative production follows a high-energy, character-driven story set during spring break, blending humor, chaos, and urban adventure. The team is looking for passionate creatives to help bring this unique vision to life across multiple departments.
Job Responsibilities
- Assist in various production departments based on assigned crew role
- Collaborate with the production team to execute the creative vision
- Support on-set operations including lighting, sound, wardrobe, and logistics
- Maintain professionalism and adaptability in a fast-paced filming environment
Requirements
- Open to crew roles including Assistant Director, Gaffer, Grip, Sound Mixer, Boom Operator, Hair & Makeup, Wardrobe Stylist, BTS Videographer, Production Assistant, and Post-Production Editor
- Strong teamwork and communication skills
- Passion for film production and storytelling
- Ability to work on location in Houston
Compensation
- Unpaid opportunity
- Gain hands-on experience and build industry credits
Job Description
An independent feature film is now hiring crew members for an upcoming production filming in the Houston area. This drama centers on a complex story of love, betrayal, and emotional conflict, offering a compelling behind-the-scenes opportunity for skilled creatives to contribute to a powerful narrative project.
Job Responsibilities
- Support film production in assigned crew roles
- Collaborate with the production team to execute creative vision
- Assist with on-set operations and logistics
- Maintain professionalism and efficiency during filming
Requirements
- Experience in film production preferred for specialized roles
- Open to crew positions such as cinematographers and production assistants
- Strong teamwork and communication skills
- Ability to work in a fast-paced production environment
Compensation
- Paid crew positions
- Opportunity to gain experience on an independent feature film
Crew Members Casting Call for Production
Job Description
A paid production is seeking five crew members to participate in an upcoming shoot. This opportunity is open to individuals interested in working behind the scenes in a production environment. The team is looking for a balanced group to assist with various on-set responsibilities.
Job Responsibilities
- Assist with general on-set production tasks
- Follow direction from the production team
- Support filming operations as needed
- Maintain professionalism and teamwork on set
Requirements
- 3 males and 2 females
- Ages 27–50
- All ethnic backgrounds welcome
- No visible tattoos or piercings
- Must be available for the scheduled shoot date
- Must submit full application details including photos
Compensation
- $100 for 4 hours
Job Description
A promotional staffing opportunity is now casting outgoing and reliable talent for off-premise sampling events in Florida. Selected candidates will represent brands at live sampling activations, engaging with the public and creating a positive, memorable experience. This role is ideal for individuals with strong communication skills and a friendly, professional presence.
Job Responsibilities
- Represent brands at off-premise sampling events
- Engage with consumers in a friendly and professional manner
- Distribute samples and provide product information
- Set up and break down sampling stations as needed
- Maintain a clean and organized work area
- Follow all event guidelines and brand standards
Requirements
- Must be outgoing, approachable, and professional
- Strong communication and interpersonal skills
- Prior promotional or brand ambassador experience is a plus
- Reliable and punctual
- Ability to stand for extended periods
- Must provide a resume and recent photos
Compensation
- $44 per hour
Sound Designer Casting Call for Indie Horror Film
Job Description
The Tether is seeking a Sound Designer to create an immersive audio experience, incorporating environmental tension, psychological layering, and atmospheric effects.
Job Responsibilities
- Design and produce soundscapes for the film
- Incorporate whispers, ambient tension, and tonal design elements
- Collaborate with the director during post-production
Requirements
- Experience in sound design or audio post-production
- Strong creative and technical audio skills
- Ability to work within the horror genre
Compensation
- $900 flat
- Meals, rides, and accommodations provided where applicable
Grip/Lighting Assistant Casting Call for Indie Film
Job Description
The Tether is hiring a Grip/Lighting Assistant to support lighting and equipment setups, particularly for interior cabin scenes and night shoots.
Job Responsibilities
- Assist with lighting setups and adjustments
- Support camera and equipment handling
- Help maintain efficient on-set workflow
Requirements
- Basic experience in grip or lighting work preferred
- Ability to work in low-light and outdoor environments
- Strong teamwork and reliability
Compensation
- $350 flat (based on cabin scene days only)
- Meals, rides, and accommodations provided where applicable
Production Sound Mixer Casting Call for Indie Film
Job Description
The Tether is seeking a Production Sound Mixer to capture clean, high-quality audio in both outdoor and interior cabin environments for a folk horror short film.
Job Responsibilities
- Record and monitor on-set audio
- Capture clear dialogue in natural and unpredictable conditions
- Collaborate with the director and crew for optimal sound quality
Requirements
- Experience in production sound recording
- Ability to work in outdoor and cabin environments
- Strong attention to audio detail
Compensation
- $700 flat
- Meals, rides, and accommodations provided where applicable
Job Description
A short film production is hiring crew members for various behind-the-scenes roles in Prince George’s County, Maryland. This is a great opportunity for aspiring and experienced film professionals to gain hands-on experience and contribute to a creative project.
Job Responsibilities
- Assist with production tasks depending on assigned role
- Support on-set operations and workflow
- Handle equipment and assist department leads as needed
- Collaborate with the team to ensure efficient production
Roles Available
- Assistant Director
- Grips
- Production Assistants
- Camera Assistants
Requirements
- Interest or experience in film production
- Ability to work in a team-oriented, fast-paced environment
- Strong work ethic and reliability
- Must be available for shoot dates
Compensation
- Flat rate: $50 per day
- Production credit
- Free meals provided
Job Description
An indie short film operating under the SAG Short Project Agreement is seeking a certified California studio teacher to be on set for a brief shoot involving a minor. This role is essential to ensure compliance with child labor laws while supporting the production during filming. The project involves a short scene with a young child actor and requires the presence of a qualified professional on set.
Job Responsibilities
- Be present on set to supervise a minor during filming
- Ensure compliance with California child labor and education regulations
- Support production requirements related to working with a child actor
- Coordinate with production staff to maintain a safe and compliant environment
Requirements
- Certified California studio teacher (required)
- Familiarity with on-set protocols involving minors
- Reliable and punctual for scheduled shoot time
- Ability to work collaboratively with production teams
Compensation
- $250 for approximately 4–6 hours
Job Description
A student film production is seeking passionate and collaborative crew members for an upcoming project filming in the Los Angeles area. This narrative-driven film follows a workaholic woman who becomes invisible during her daily commute, leading her to reflect on her life and identity. The production is looking for dedicated volunteers and creatives eager to gain experience and contribute to a meaningful cinematic project.
Job Responsibilities
- Collaborate with the production team in your assigned crew role
- Assist in executing various aspects of film production (pre-production, on-set, or post-production)
- Support a smooth and efficient filming process
- Contribute creatively while following direction from department leads
- Maintain professionalism and teamwork throughout production
Requirements
- Interest or experience in film production or related roles
- Ability to work collaboratively in a team environment
- Passion for storytelling and independent/student filmmaking
- Availability for scheduled shoot days
- Willingness to contribute in a volunteer capacity
Positions Available
- Producer / Production Manager
- 1st AD / Co-Producer
- Production Coordinator
- Casting Director
- Art Director / Prop Master
- Cinematographer
- Costume Designer
- Key Grip / Gaffer
- Boom Operator
- Production Assistants
- Additional crew roles, including post-production, may be considered
Compensation
- Unpaid (volunteer)
- Film credit
- Meals provided
Job Description
The independent feature film Killing The Light is now hiring local Dallas-based crew members for a 20-day shoot. This moderate low-budget production offers a collaborative environment for professionals looking to gain hands-on experience and grow their skills while working on a compelling project. The production is seeking dedicated non-union Texas locals to join various departments.
Job Responsibilities
- Support production operations based on assigned crew role
- Collaborate with department heads and team members throughout production
- Maintain professionalism and efficiency on set
- Assist with setup, execution, and wrap of production tasks
- Follow production schedules and directions from leadership
Requirements
- Must be a Texas resident and local to the Dallas area
- Must have reliable transportation to self-report to set
- Non-union applicants only
- Prior production experience preferred (varies by role)
- Strong communication, organization, and teamwork skills
- Ability to work a Monday–Friday schedule (with possible Saturday)
Roles
Line Producer
- Experienced Dallas-based line producer with strong budgeting and logistics skills
Production Manager / Coordinator
- Experience in production management or coordination; familiarity with payroll and scheduling
Production Assistants / Drivers
- Valid driver’s license required
- Ability to drive trucks (up to 16’) and assist on set
- Must be able to lift up to 40 lbs
Production Designer
- Experienced in overseeing art department, including set design, props, and dressing
Costume Designer
- Skilled in wardrobe management, rentals, and continuity
Casting Associate (Training Position)
- Organized individual interested in learning the casting process
- Includes scheduling, communication, and assisting with auditions
Volunteer Background Actors
- Open to individuals seeking on-set experience (meals and credit provided)
Compensation
- Crew rates: $225–$300 per 12-hour day
- Meals and production credit included
- Casting Associate: $1,000 flat stipend
- Volunteer background actors: meals and credit only