Client Care Manager/Office Manager

*** To be considered for this position, please bring your resume and cover letter to our office located at 7742 Vaughn Road, Montgomery AL, 36116. Monday-Friday 9:00 am – 3:00 pm***

Home Care Assistance is one of the fastest-growing home care agencies worldwide, and we are currently seeking the best professionals to become a part of our expanding team. Our mission is to Change the Way the World Ages, and to this end, we work together to raise the standard of in-home care for older adults. As a company, we uphold business best practices and support our team members with a competitive benefits package, professional development opportunities and meaningful work. This loyalty and commitment to our people has helped us become a leading provider of non-medical in-home senior care!

The Client Care Manager/Office Manager will speak to prospective clients to educate them on our services, conduct in-home assessments with seniors and/or their families to sign them on for services, perform ongoing care management & communication with our clients for assured high quality services, represent our local office at community events, uphold our company values and high standards of care and make sure that our team of employees, clients and referral-based contacts are all satisfied with our services. CCM/Office Manager is responsible for overseeing and optimizing the day-to-day operations of the home care agency. This role requires strong leadership, organizational skills, and the ability to ensure the highest quality of care is delivered to clients while maintaining operational efficiency. The Operations Manager will collaborate with various teams to ensure compliance with regulations, manage staff, and uphold the agency’s reputation for excellence in home care services.

Responsibilities of this position include:

• Answering calls from referral sources, prospective clients and/or their family members, and existing clients and employees. This requires an on- call rotation presence with a high level of accountability and a work cell phone will be provided
• Responding to prospective client inquiries, providing them with information, and conducting follow-up and other client development activities to generate new clients within the service area.
• Conducting assessments with prospective clients, addressing their questions and concerns, building relationships with their families and converting them onto active service with the organization.
• Providing extra support for new client cases, including home visits during the first caregiver schedule
• Supporting ongoing client retention through hands-on attention, client appreciation initiatives and relationships with the clients and their families.
• Providing after-hours support for our clients, referral partners and prospective clients (including evenings and weekends) – this support may include e-mail, telephone and/or home visits.
• Provide leadership, guidance, and support to staff, fostering a positive and collaborative work environment.
• Conduct regular performance evaluations and provide feedback to ensure staff growth and development.

What you’ll bring:

• Your passion for health and elder care
• Proven experience in a leadership role within the home care industry or a related healthcare field.
• Excellent communication, interpersonal, and conflict resolution skills.
• Exceptional organizational and multitasking abilities.
• Thrive in an independent, self-motivated environment
• Great at building and maintaining relationships
• Excellent written and oral communication skills
• Superb follow up skills
• Be team oriented and comfortable collaborating with other staff
• Proficiency in using relevant software and tools for scheduling, documentation, and reporting.
• Professionalism and the ability to grow our business

Perks of being on our Team:

• Opportunity to be a part of an Award Winning and Growing company!
• Competitive base salary: starting at $23 per hour or $48,000 / year
• Retirement plan with industry leading company match
• Health Benefits
• Life insurance available
• PTO and sick days
• Company sponsored cellphone and laptop
• Bonus opportunity
• Supportive, fun, team environment and more!

*** To be considered for this position, please bring your resume and cover letter to our office located at 7742 Vaughn Road, Montgomery AL, 36116. Monday-Friday 9:00 am – 3:00 pm***

Work Remotely

• No

Home Care Assistance Montgomery and Auburn/Opelika