Log InSign Up
HomeCustomer Service Manager

Customer Service Manager

$$$

We are currently recruiting for a Customer Service Manager job in Doral Florida.

You’ll be working with a company that performs full CFM56 performance restorations, special repairs, piece parts and module repairs as well as engine exchanges and field service support globally. They are a high-performance FAA 145 / EASA Certified Repair Station and a CASE registered organization. They specialize in offering creative and cost-effective solutions for the CFM56 (-7B, -5B, -3) Engine Series by maintaining its 3 cornerstones – Custom Tailored Solutions, Extraordinary Responsiveness and World Class EGT Margins.

What Is In It For You

Salary: $65,00 – $70,000 depending on experience

Benefits: Health, Dental and Vision insurance; Life insurance; Short term and long-term disability; Aflac supplemental insurance; Paid vacation and sick days; Paid holidays; 401k with employer match

Schedule:CSM – 7:30 AM – 5:00 PM (travel required)

Our Clients Story

Our client has been established since 2009 and has had a breakthrough in the jet engine maintenance industry serving airlines, lessors, and aviation organizations worldwide. Being part of this company means having opportunities to make a difference. They are committed to Quality and continually invest in people, processes and technology in support of this.

They place great priority in their employees and building up their team members. They are committed to building their employees and growing them to become great leaders. This adds tremendous value not only to their organization, but also to their community and to everyone that is touched by the passion their workforce has to offer.

Job Description

The Customer Service Manager will be responsible for all aspects of receiving customer inquiries, determining cost estimate, providing quotes, receiving and interpreting work scopes, reporting progress and providing status reports to customers. Additionally, the CSM will reconcile estimates, capture costs of additional work required, and total repair costs with accounting. The CSM will also communicate invoices to customers, acting as contact person for any customer quality control and records issues, all the while, soliciting engine, piece part, and field service repairs. Incumbent shall report to the Senior Customer Service Manager.

Essential Job Functions For the Customer Service Manager Position In Miami, FL A Day In The Life of a Customer Service Manager

  • Weekly status reports to customers to include engine status per module, any additional findings during shop visit, and any revised schedule and/or cost estimates
  • Attending production meetings – serving as liaison between customer and GEM – while production is reviewing their customer’s engine
  • Ensuring GEM has a purchase order and relevant engine information to provide most accurate cost estimate prior to starting work on engine parts or per module.
  • Strong communication between GEM and customers, and foster a highly engaged and collaborative working relationship
  • Processing invoices in a timely and accurate manner
  • Providing customers accurate and detailed cost estimates, as well as ensuring customers are well informed of invoice amounts
  • Maximizing profit margins by managing part purchases, repairs, and usage on customer engines
  • Occasional travel when needed and additional work hours when required
  • Ensuring upmost customer satisfaction and addressing any customer feedback
  • Post-mortem reports to including customer revenue and profit margins by work order
  • Effective communications to internal and external customer base, and serving as backup for their CSM team members
  • Leadership ability to promote and foster a continuous improvement culture
  • Visiting core customers when necessary and/or required
  • Producing trip reports and other communication methods to alert/inform management of customer needs and requirements

Qualifications Required

  • Bachelor’s Degree in Engineering (Aerospace or Industrial preferred), Project Management, Financial Engineering, Sales and Marketing or equivalent.
  • Experience with CFM 56 product line and knowledge of the assembly/disassembly process
  • Have a strong desire to succeed and willing to work additional hours when required
  • Demonstrates exceptional written and oral communication skills
  • Strong consulting/negotiation skills with the capacity to deliver superior customer service
  • Team player versed in managing and resolving conflict
  • Excellent customer service and interpersonal skills
  • Must be able to work under pressure and demonstrate discretion, fairness, and a persuasive, congenial personality – able to maintain synergy with the department
  • Highly organized and detailed-oriented with flexible work style
  • Commitment to ethical standards, confidentiality, and personal integrity
  • Demonstrates proficiency with MS Office, i.e., Outlook, Excel, Word, Power Point
  • Language – English, business proficiency

Preferred

  • Language – Spanish, business proficiency
  • Quantum aviation software experience

If you are interested in the Customer Service Manager in Miami, Florida apply today!

​​This vacancy is being advertised by Total Aviation Staffing, LLC. The services advertised by Total Aviation Staffing; LLC are those of an Employment Agency.

Total Aviation Staffing

Related jobs:

Crew Call for Lioness Season 3

Job Description
The hit Paramount+ series Lioness is gearing up for Season 3 and is now hiring crew members. This is an exciting opportunity to join a major television production and contribute to a high-profile project. Multiple crew positions, including Production Assistants, are available.

Job Responsibilities

  • Support production team on set during filming

  • Assist with daily tasks and logistics to ensure smooth operations

  • Work collaboratively with cast, crew, and department heads

  • Maintain professionalism and flexibility in a fast-paced production environment

Requirements

  • Must have a valid Texas driver’s license

  • Must have a personal vehicle for reliable transportation

  • Previous experience on professional productions is a plus

  • Strong organizational and communication skills

Compensation

  • Paid positions, compensation details provided upon booking

Job Description
A production team is seeking a New York-based camera operator and sound recordist to assist with a three-day filming project during New York Climate Week. This is an ideal opportunity for professionals experienced in documentary or branded content production.

Job Responsibilities

  • Operate camera and capture high-quality footage

  • Record and monitor clear, professional sound during filming

  • Collaborate with the production team to ensure smooth shoot days

Requirements

  • Must be based in New York

  • Must have experience with documentary or branded content

  • Preferably have own camera and sound kit

  • Must be available for all three filming days

Compensation

  • Paid professional gig (rate to be discussed with production team)

  • Opportunity to work on meaningful climate-related content

Job Description

A YouTube episodic series is seeking two Production Assistants (PAs) to support a two-day shoot in Dallas, TX. This is an excellent opportunity for individuals looking to gain hands-on production experience while working alongside a professional crew.

Job Responsibilities

  • Assist the production team with setup, breakdown, and daily operations.

  • Support cast and crew with tasks as directed by production leads.

  • Manage on-set needs such as equipment handling, organization, and logistics.

  • Ensure smooth workflow throughout the shoot.

Requirements

  • Previous production experience preferred but not required.

  • Strong communication skills and ability to take direction.

  • Reliable, punctual, and professional.

  • Ability to work in a fast-paced environment and handle multiple tasks.

Compensation

  • Rate: $250 per day for 8 hours.

  • Duration: Two days of work.

Job Description
A new independently financed series is seeking non-union writers from Chicago, or writers with a deep understanding of Chicago’s culture, to join an upcoming narrative TV series set to film in Summer 2026. The show will highlight everyday life in Black Chicago through authentic, character-driven storytelling.

Job Responsibilities

  • Collaborate with producers and creative teams to shape compelling scripts

  • Develop vibrant, original narratives rooted in Chicago’s culture and community life

  • Write 30-minute episodic content that blends drama, comedy, and family themes

  • Deliver scripts that resonate with youth while honoring traditions and values

Requirements

  • Strong writing bio that demonstrates experience and unique voice

  • Familiarity with Chicago’s cultural landscape and community life

  • Ability to create stories that challenge stereotypes and celebrate creativity, family, and entrepreneurship

Compensation

  • Paid opportunity, rate based on experience and project budget

$$

Film Crew for Feature Production

Job Description
A feature film is finishing production and seeking skilled crew members to join the team. Positions are open for technical and production support roles to help bring this project to completion.

Job Responsibilities

  • Operate sound equipment and ensure high-quality audio recording

  • Manage lighting setups and technical rigging on set

  • Provide grip support for camera and equipment handling

  • Assist with daily set operations as a production assistant

  • Pilot drone equipment to capture aerial footage

Requirements

  • Previous experience in film crew roles preferred

  • Ability to collaborate in a fast-paced production environment

  • Strong technical knowledge in assigned department

  • Reliable, punctual, and detail-oriented

Compensation

  • Paid opportunity, rates dependent on role and experience

Job Description

A romantic musical comedy feature film titled In Another Life is currently in mid-production in Boston and seeking passionate collaborators to join the team. The project requires skilled crew members to support the final stretch of production.

Job Responsibilities

  • Work closely with the director and production team to bring the film to completion.

  • Fulfill assigned crew roles with professionalism and creativity.

  • Ensure smooth day-to-day operations on set.

  • Collaborate effectively with cast and crew in a fast-paced production environment.

Roles Needed

  • 1st Assistant Director

  • Line Producer

  • Sound Mixer (with equipment)

Requirements

  • Prior experience in the respective role.

  • Ability to work in a collaborative, creative team environment.

  • Availability for the scheduled production period.

Compensation Details

  • Compensation details will be discussed with selected candidates.

$$

Job Description
The indie short film Through Your Eyes is seeking talented post-production professionals to join the team. This emotionally driven sci-fi drama runs approximately 12 minutes and follows a desperate granddaughter who tries an experimental treatment to save her grandmother from Alzheimer’s.

Job Responsibilities

  • Sound Designer: Create immersive soundscapes that elevate the storytelling and capture the emotional tone of the film.

  • Colorist: Deliver polished color grading to enhance the sci-fi aesthetic and overall mood of the short film.

  • Composer: Score an original soundtrack that underscores the emotional depth of the narrative.

Requirements

  • Experience in post-production with strong portfolio samples

  • Ability to collaborate with directors and production team to maintain creative vision

  • Passion for storytelling and sci-fi drama content

  • Availability to begin work immediately

Compensation

  • Paid opportunity, rates to be discussed based on experience and portfolio

Crew for Short Film Production

Job Description
A short film production in Broward County is assembling a passionate and reliable crew for an upcoming shoot. This is an excellent opportunity for filmmakers and production professionals looking to gain valuable on-set experience and contribute to a creative project.

Job Responsibilities

  • Assistant Directors (ADs): Keep the set running smoothly with strong communication and organizational skills.

  • Second Camera Operator (FX3): Capture cinematic coverage using Sony FX3 with a creative eye.

  • Production Assistants (PAs): Support across departments with energy, flexibility, and reliability.

Requirements

  • Must have relevant experience for the role applying to.

  • Strong teamwork and communication skills.

  • Availability for the full shoot schedule.

Compensation

  • Paid opportunity; details provided upon selection.

Model Recruiters for Fashion and Talent Agency

Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.

Job Responsibilities

  • Identify and recruit potential modeling talent through online platforms and personal networks
  • Build and maintain a pipeline of qualified candidates for agency representation
  • Conduct initial outreach and guide talent through the application process
  • Attend weekly calls and monthly virtual meetings for team updates and support
  • Stay informed on trends in the modeling and entertainment industries

Requirements

  • Must be 18 or older
  • Familiarity with the fashion or modeling industry preferred
  • Self-driven, organized, and results-oriented
  • Smartphone and/or computer required for daily communication
  • Able to work independently with minimal supervision

Compensation

  • Commission-based pay structure with unlimited earning potential
  • 90% remote flexibility
  • Access to an established network within the Atlanta modeling market
  • Ongoing mentorship and brand-building opportunities

Share this job:

Job overview

Location:
Job type:
Ethnicity:
Body type:
Expiration date:
11-10-2023

Job skills

Are you ready to get discovered?

Gain access to thousands of jobs and appear higher in the search results now!

Stay Safe in the Industry

Simple steps to protect your career and avoid scams.