Customer Service Manager

We are currently recruiting for a Customer Service Manager job in Doral Florida.

You’ll be working with a company that performs full CFM56 performance restorations, special repairs, piece parts and module repairs as well as engine exchanges and field service support globally. They are a high-performance FAA 145 / EASA Certified Repair Station and a CASE registered organization. They specialize in offering creative and cost-effective solutions for the CFM56 (-7B, -5B, -3) Engine Series by maintaining its 3 cornerstones – Custom Tailored Solutions, Extraordinary Responsiveness and World Class EGT Margins.

What Is In It For You

Salary: $65,00 – $70,000 depending on experience

Benefits: Health, Dental and Vision insurance; Life insurance; Short term and long-term disability; Aflac supplemental insurance; Paid vacation and sick days; Paid holidays; 401k with employer match

Schedule:CSM – 7:30 AM – 5:00 PM (travel required)

Our Clients Story

Our client has been established since 2009 and has had a breakthrough in the jet engine maintenance industry serving airlines, lessors, and aviation organizations worldwide. Being part of this company means having opportunities to make a difference. They are committed to Quality and continually invest in people, processes and technology in support of this.

They place great priority in their employees and building up their team members. They are committed to building their employees and growing them to become great leaders. This adds tremendous value not only to their organization, but also to their community and to everyone that is touched by the passion their workforce has to offer.

Job Description

The Customer Service Manager will be responsible for all aspects of receiving customer inquiries, determining cost estimate, providing quotes, receiving and interpreting work scopes, reporting progress and providing status reports to customers. Additionally, the CSM will reconcile estimates, capture costs of additional work required, and total repair costs with accounting. The CSM will also communicate invoices to customers, acting as contact person for any customer quality control and records issues, all the while, soliciting engine, piece part, and field service repairs. Incumbent shall report to the Senior Customer Service Manager.

Essential Job Functions For the Customer Service Manager Position In Miami, FL A Day In The Life of a Customer Service Manager

• Weekly status reports to customers to include engine status per module, any additional findings during shop visit, and any revised schedule and/or cost estimates
• Attending production meetings – serving as liaison between customer and GEM – while production is reviewing their customer’s engine
• Ensuring GEM has a purchase order and relevant engine information to provide most accurate cost estimate prior to starting work on engine parts or per module.
• Strong communication between GEM and customers, and foster a highly engaged and collaborative working relationship
• Processing invoices in a timely and accurate manner
• Providing customers accurate and detailed cost estimates, as well as ensuring customers are well informed of invoice amounts
• Maximizing profit margins by managing part purchases, repairs, and usage on customer engines
• Occasional travel when needed and additional work hours when required
• Ensuring upmost customer satisfaction and addressing any customer feedback
• Post-mortem reports to including customer revenue and profit margins by work order
• Effective communications to internal and external customer base, and serving as backup for their CSM team members
• Leadership ability to promote and foster a continuous improvement culture
• Visiting core customers when necessary and/or required
• Producing trip reports and other communication methods to alert/inform management of customer needs and requirements

Qualifications Required

• Bachelor’s Degree in Engineering (Aerospace or Industrial preferred), Project Management, Financial Engineering, Sales and Marketing or equivalent.
• Experience with CFM 56 product line and knowledge of the assembly/disassembly process
• Have a strong desire to succeed and willing to work additional hours when required
• Demonstrates exceptional written and oral communication skills
• Strong consulting/negotiation skills with the capacity to deliver superior customer service
• Team player versed in managing and resolving conflict
• Excellent customer service and interpersonal skills
• Must be able to work under pressure and demonstrate discretion, fairness, and a persuasive, congenial personality – able to maintain synergy with the department
• Highly organized and detailed-oriented with flexible work style
• Commitment to ethical standards, confidentiality, and personal integrity
• Demonstrates proficiency with MS Office, i.e., Outlook, Excel, Word, Power Point
• Language – English, business proficiency

Preferred

• Language – Spanish, business proficiency
• Quantum aviation software experience

If you are interested in the Customer Service Manager in Miami, Florida apply today!

​​This vacancy is being advertised by Total Aviation Staffing, LLC. The services advertised by Total Aviation Staffing; LLC are those of an Employment Agency.

Total Aviation Staffing