Director, Transformation Services

Role: Associate Vice President – Director, Transformation Services

Location: United States; remote

With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.

Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Director, Transformation Services!

Your responsibilities in this role include being part of a team supporting our Transformation Partners to lead and execute strategic projects, with leading companies, to drive transformation through our Digital, Analytics and Consultative capabilities with our industry leading methodologies.

Responsibilities

Evaluate the structure, policies, operations, current tech stack, people and ways of working of a client and recommend a transformation vision including process, products, and data, that enable the client to achieve its goals

Translate recommended transformation vision into a set of requirements and customer roadmap

Leverage our standard methodologies in the delivery and implementation of project/program scope to drive business value for our clients

Independently run large scale programs for global clients

Execute project activities and produce deliverables in accordance with Statement of Work (SOW) agreements

Establish strong relationships in key & prospective accounts to understand their priorities and state of their business; use that knowledge to provide strategic recommendations that enable the overall success of their business

Partner with sales and Transformation Partners to identify new buying centers within accounts where we can drive growth by aligning our digital/analytics/domain offerings to client problems

Support business development by crafting case studies to support in further business development

Solidify business requirements and design solutions

Research industry and domain best practices and trends to improve internal offerings and solutions to our clients

Keep teams and services apprised of relevant trends and opportunities that can add value to our clients and accelerate our growth

Constantly build and maintain subject matter expertise

Identify opportunities for expanding Genpact services to drive business value across client engagement

Build industry relevant digital offerings that can be standardized, repeated and scaled

Invest in the Genpact brand by developing and publishing industry relevant white papers

Responsible for the full end-to-end lifecycle of direct reports including hiring, onboarding, assessing, and evaluating performance and firing team members.

Provide leadership to the team through coaching, mentoring and development of staff

Consults with leadership and HR on sensitive and difficult employee situations and issues

Builds meaningful relationships and community within the team

Ensure new staff are trained in an efficient and effective way

Handle scope and deliverable quality including full lifecycle traceability in documentation across project workstreams

Qualifications we seek in you!

Minimum Qualifications

Bachelor’s degree or Masters/MBA in the either of the following disciplines: business, finance, supply chain, accounting, analytics, engineering, or data management

Required relevant years of experience in consulting

Demonstrable expertise in relevant industry and applicable domains

Thorough understanding of digital and analytical trends within industry

Project management experience and exposure to Agile/Scrum methodologies is an advantage

Experience with collaboration and facilitation techniques

Knowledge of project planning techniques

Proficient in Microsoft Office – Excel, PowerPoint, Word

Excellent problem solver, hyper logical and goal-oriented thinker

Excellent communication & interpersonal skills – verbal and written

Excellent presentation skills – in person & virtually

Ability to work effectively in team environments

Able to create & maintain relationship easily

Ability to thrive in ambiguity

Preferred Qualifications/ Skills

Masters/MBA in the either of the following disciplines: business, finance, supply chain, accounting, analytics, engineering, or data management Experience with MIRO, MS Visio, and various project management applications

The approximate annual base compensation range for this position is 100,000 to $125,000.The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity”

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

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