DFC Collections Manager
The DFC Collections Manager is responsible for overseeing the Collections functions within the DFC Operational Team. The individual will provide leadership, coaching and supervision to front line Supervisors to achieve the department objectives regarding delinquency, loss mitigation, and call center operations, while ensuring compliance with all associated regulatory requirements at the state and federal levels. Within this capacity, they will lead a team that will support and enhance employee performance by creating and delivering effective performance improvement solutions, training, and quality assurance programs.
The DFC Collections Manager reports to the Director, Operations.
Compensation Range: $87,500 – $105,000 annually
Location: Tigard, OR (Hybrid)
Responsibilities
- Understand company and department goals, and effectively communicate goals to team members.
- Manage a staff of 30+ employees, including 4 Supervisors and various specialized Analysts.
- Develop and execute departmental vision and strategy plans to lead and manage teams in ongoing collections operations.
- Foster the highest levels of morale and productivity through proper employee selection, ongoing development and coaching, implementation of incentive programs, delegation of challenging assignments and completion of performance appraisals.
- Oversees quality procedures and calibration efforts to ensure consistency in processes and procedures across department.
- Partner with Regulatory and Compliance Teams to ensure strict adherence to, not only DFC’s Policies and Procedures, but also federal, state, and local laws and regulations including, but not limited to, FDCPA and CFPB.
- Review and monitor established performance objectives for all Collections functions; create action plans to improve results when necessary.
- Partner with Leadership Team and Risk Management to develop, implement and manage risk-based segmentation, contact, and loss mitigation strategies.
- Monitors the effectiveness of training at multiple levels including, but not limited to, employee satisfaction, improvement in job performance and calibration control processes to ensure performance consistency.
- Assist in the management of vendor relationships in conjunction with the Leadership Team by establishing business goals, communicating expectations, adjusting workload assignments, performing audits and approving strategy plans.
- Monitor all operational reports to ensure optimal performance results and adjust workload assignments as necessary.
- Comply fully with all Operational policies and procedures as well as all regulatory requirements.
- Identify, recommend, and when appropriate, implement system and process changes to improve departmental and/or vendor performance.
- Develop, assign and monitor projects to improve work environment and productivity.
- Evaluates and recommends enhancements, when necessary, to existing training curriculum to maximize department performance.
- Review and make decisions on accounts for situations outside of guidelines – examples include repossessions, vehicle abandons, repairs, recovery settlements and customer goodwill.
- Complete special projects as assigned.
Skills and Qualifications
- Prior collections management or supervisory experience required; preferably 4+ years of leading teams, coaching, developing and mentoring employees, along with 7+ years of relative consumer finance experience, with strong knowledge of collections and/or recovery operations.
- Bachelor’s degree in related field preferred
- Strong knowledge of federal and state collection laws and regulations
- Ability to thrive, prioritize work efforts and motivate self and others in a constantly changing environment.
- Excellent communication skills – interpersonal, presentation and written
- Strong PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
Competencies
- Does the right thing, takes action and adapts to change
- Self-motivates, believes in accountability, focuses on results, makes plans and follows through
- Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
- Thrives on a team, stays positive, lives our values
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*
- Up to 1/3 of time: standing, walking, lifting up to 25 pounds
- Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
*Reasonable accommodations may be made to enable individuals to perform the essential functions.
NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.
Lithia & Driveway
Related jobs:
Job Description
A high-energy brand activation is seeking Brand Ambassadors and Production Assistants to support a large-scale Super Bowl Watch Party event. This opportunity is ideal for reliable, professional individuals with strong communication skills and event experience. Team members will help represent a major spirits brand while ensuring a smooth and engaging guest experience throughout the event.
Job Responsibilities
Brand Ambassadors
-
Welcome and check in guests at the event entrance
-
Serve as the face of the brand throughout the activation
-
Answer guest questions and provide event information
-
Distribute promotional materials and branded items
-
Encourage guest participation in brand activities
-
Maintain a clean, organized event space
-
Support social media engagement by encouraging guests to share content
-
Follow all brand guidelines, dress code standards, and safety protocols
Production Assistants
-
Assist with event load-in, setup, and breakdown
-
Support the production team throughout the event day
-
Reset and organize event spaces as needed
-
Transport and lift equipment and supplies
-
Remain flexible with duties and schedule adjustments based on event needs
-
Represent the brand professionally at all times
Requirements
-
Prior event, brand ambassador, or production experience preferred
-
Strong communication and interpersonal skills
-
Professional appearance and positive attitude
-
Ability to work in a fast-paced, live event environment
-
Production Assistants must be able to lift 50 lbs or more
-
Production Assistants must have a valid driver’s license
-
Must be reliable, punctual, and detail-oriented
Compensation Details
-
Paid opportunity
-
$30 per hour
-
Branded crew t-shirt provided
-
Talent must wear their own dark jeans (no rips or embellishments) and clean white or black sneakers
Job Description
A short dark thriller film is seeking motivated crew members to join an upcoming production. This project is ideal for emerging film professionals who are eager to gain hands-on set experience, earn screen credit, and continue growing within the film industry. The production values collaboration, learning, and practical on-set experience in a supportive environment.
Job Responsibilities
-
Support camera, lighting, and grip departments during production
-
Assist with camera operation, focus pulling, lighting setup, and rigging as assigned
-
Follow direction from department leads and collaborate with the crew
-
Maintain a professional, reliable presence on set
Requirements
-
Open to entry-level or less-experienced crew members
-
Willingness to learn and develop technical skills on set
-
Strong work ethic and positive attitude
-
Ability to work collaboratively in a fast-paced production environment
-
Interest in pursuing long-term growth in the film industry
Compensation
-
Copy and screen credit
-
Meals provided during shoot days
-
Valuable on-set experience on a narrative film project
B-Roll Camera Operators and Editors Hiring Call
Job Description
A digital entertainment network is now hiring experienced B-roll camera operators and video editors for ongoing and upcoming productions. This paid opportunity is ideal for reliable professionals with strong technical skills, creative instincts, and a solid work ethic. The team is seeking camera operators for on-set shoots and editors for post-production, with flexibility for remote editing roles.
Job Responsibilities
-
Capture high-quality B-roll footage for digital and reality-style productions
-
Operate professional camera equipment efficiently on set
-
Edit video content with clean pacing, storytelling, and visual polish
-
Collaborate with producers and creative leads to meet project needs
-
Deliver finished content on schedule and to spec
Requirements
-
At least 1 year of professional experience as a camera operator or video editor
-
Strong technical knowledge of filming or editing workflows
-
Reliable, professional, and detail-oriented
-
Ability to work independently and meet deadlines
-
Editing roles may be remote; camera operators must be available for on-site shoots
Compensation
-
Paid professional positions
-
Ongoing work opportunities based on performance and project needs
-
Opportunity to work with a growing entertainment network
Craft Services & Catering Crew
Job Description
A short film production is hiring Craft Services and Catering crew to support cast and crew during filming. This role is essential to keeping the set energized, organized, and running smoothly.
Job Responsibilities
-
Set up and maintain craft services area
-
Prepare and organize snacks, meals, and beverages
-
Ensure cleanliness and food safety standards
-
Support crew morale during long shoot days
Requirements
-
Prior craft services or catering experience preferred
-
Organized and reliable
-
Comfortable working on a film set
Compensation
-
Paid crew position (rate discussed upon selection)
Job Description
A local media and storytelling team is hiring a full-time Creative Producer to help shape engaging stories that connect Las Vegans to their city. This role supports content development across audio and digital platforms, working closely with the team to plan, produce, and deliver compelling local storytelling. Candidates must live in the Las Vegas metro area and be excited about community-focused content.
Job Responsibilities
-
Develop, pitch, and produce local story ideas for audio and digital platforms.
-
Coordinate production logistics, including scheduling, planning, and managing deliverables.
-
Support recording sessions and help guide content structure from concept to final output.
-
Collaborate with hosts and internal team members to ensure content aligns with editorial goals.
-
Maintain organized workflows and timelines for ongoing content production.
Requirements
-
Must live in the Las Vegas metro area.
-
Experience producing audio, podcast, or digital content (professional or comparable experience).
-
Strong storytelling instincts and knowledge of local culture/community interests.
-
Excellent organizational skills and ability to manage multiple deadlines.
-
Comfortable working collaboratively in a fast-paced content environment.
Compensation Details
-
Compensation details are not listed in the post (to be provided during the application process).
Model Recruiters for Fashion and Talent Agency
Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.
Job Responsibilities
- Identify and recruit potential modeling talent through online platforms and personal networks
- Build and maintain a pipeline of qualified candidates for agency representation
- Conduct initial outreach and guide talent through the application process
- Attend weekly calls and monthly virtual meetings for team updates and support
- Stay informed on trends in the modeling and entertainment industries
Requirements
- Must be 18 or older
- Familiarity with the fashion or modeling industry preferred
- Self-driven, organized, and results-oriented
- Smartphone and/or computer required for daily communication
- Able to work independently with minimal supervision
Compensation
- Commission-based pay structure with unlimited earning potential
- 90% remote flexibility
- Access to an established network within the Atlanta modeling market
- Ongoing mentorship and brand-building opportunities