Log InSign Up
HomeClient Success Manager

Client Success Manager

$$$

(We are not working with third party candidates or connections, at this time. Thank you in advance for respecting our interest in filling the role using our internal recruitment team.)

The Client Success Manager is responsible for construction and execution of client specific strategic plans for their assigned book of business. In this critical role, you have the opportunity to impact the experience for every participant involved in the implementation! A normal day in the life includes overseeing the day-to-day client management activities for the assigned employer and health plan clients, clinic bookings, creating and managing client relationships, program strategy development, new and renewal implementations, customer service coordination, communication campaign strategy, issue resolution, reporting, and ongoing client requests. Whew, that’s a lot! This role is high impact and successful candidates have exceptional communication skills.

Essential Duties:

  • Deliver the highest level of client satisfaction for client base while ensuring annual contract renewal and additional Catapult Health solutions.
  • Effectively communicate engagement solutions to customers with passion and excitement. Skill must be leveraged across live meetings, telephonic discussions, and webinars.
  • Work with internal team to develop communication promotions and campaigns for each assigned account to positively influence participation and engagement.
  • Accountable for strategic reporting for communication outreach and engagement.
  • Prepare and deliver reviews for each account. Perform analytical reviews of client engagement results and develop strategic recommendations and action plans aligned with client’s goals and objectives.
  • Implement employer process for assigned accounts and serve as an expert on all operational aspects of all Catapult Health programs and solutions.
  • Maintain a strong working knowledge of all aspects of all Catapult Health products and services.
  • Project manage day-to-day operational and tactical account management activities to foster and develop assigned accounts.
  • Responds to and resolves routine client requests and questions.
  • Responsible for client clinic bookings.
  • Utilizes internal Catapult Health teams as appropriate and seek assistance of Senior Manager, Client Success with questions that are more complex.
  • Opportunity for higher revenue account assignment for future professional development growth.
  • Responsible for meeting or exceeding account and organizational metrics and goals.
  • Natural growth and development path would be a Client Success Executive.

Essential Knowledge Skills and Competencies:

  • SUPERIOR interpersonal communication and writing skills.
  • 3+ years of experience in Account Management /Client Success or related customer service position directly managing a large book of business to include small, medium, and large sized accounts.
  • Ability to work in our Dallas Office (Addison area) Monday’s, Tuesday’s and Wednesday’s each week with the flexibility to come in to the office as needed on other days.
  • Ability to travel to client events, meetings, etc. While travel is limited (usually one to two times per quarter, on average), we want you to have the chance to meet clients when possible!
  • Bachelor’s Degree is highly preferred.
  • Healthcare and Wellness industry knowledge is strongly preferred.
  • Strong organizational skills and detail orientation.
  • A high level of professionalism and positive work behavior.
  • Ability to work effectively in a fast paced, high energy, team-oriented environment.
  • Ability to multi-task and perform effectively under pressure.
  • Required to work cross-functionally within the organization and with external clients.
  • Self-directed and proven ability to work independently.
  • Strong analytical, problem-solving skills.
  • Strong knowledge of MS Office suite.
  • Knowledge of Salesforce (or another CRM platform), preferred.

Catapult Health

Related jobs:

Job Description
A documentary series is seeking a local sound engineer for a full-day shoot during an indie production tied to Essence Fest. The series highlights the journey of four men navigating the high-stakes world of music promotion, showcasing the raw highs, lows, and behind-the-scenes moments with some of the industry’s top artists. The content will be both emotionally resonant and technically engaging, requiring strong sound capture for intimate and dynamic scenes.

Job Responsibilities

  • Provide professional on-location audio recording for full-day shoot

  • Capture clean, balanced sound across multiple speakers in varied environments

  • Set up and manage multiple microphones (lav and boom) for interviews and b-roll

  • Collaborate with directors and producers to ensure optimal audio quality

  • Troubleshoot audio issues in real-time during the shoot

Requirements

  • Must be based in or able to work locally in New Orleans

  • Own equipment required: boom mic, minimum 4 lavalier mics, mixer, recorder

  • Prior experience with documentary or reality-style production preferred

  • Strong communication and teamwork skills

  • Punctual and prepared for a full 9am call time

Compensation

  • $600 for a full-day shoot

  • Independent contract opportunity with potential for future collaborations

Boom Operator for Cosmic Horror Student Film

Job Description
A student film production is seeking a Boom Operator for a three-day shoot on a cosmic horror short film. The project aims to create an unsettling, atmospheric experience and will require a sound technician comfortable working in an eerie, story-driven setting. All professional sound equipment will be provided on set.

Job Responsibilities

  • Operate boom microphone and manage sound equipment during filming

  • Collaborate with the director and sound team to ensure audio clarity

  • Monitor environmental sound and adjust mic placement accordingly

  • Ensure clean dialogue capture in both indoor and outdoor settings

Requirements

  • Experience with boom operation on film sets (student or professional)

  • Ability to work efficiently in a fast-paced, collaborative environment

  • Strong understanding of on-set audio workflow

  • Open to working on a student project with limited resources

Compensation

  • Rate negotiable based on experience

  • This is a low-budget student film; flexibility appreciated

  • All necessary equipment will be supplied

Model Recruiters for Fashion and Talent Agency

Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.

Job Responsibilities

  • Identify and recruit potential modeling talent through online platforms and personal networks
  • Build and maintain a pipeline of qualified candidates for agency representation
  • Conduct initial outreach and guide talent through the application process
  • Attend weekly calls and monthly virtual meetings for team updates and support
  • Stay informed on trends in the modeling and entertainment industries

Requirements

  • Must be 18 or older
  • Familiarity with the fashion or modeling industry preferred
  • Self-driven, organized, and results-oriented
  • Smartphone and/or computer required for daily communication
  • Able to work independently with minimal supervision

Compensation

  • Commission-based pay structure with unlimited earning potential
  • 90% remote flexibility
  • Access to an established network within the Atlanta modeling market
  • Ongoing mentorship and brand-building opportunities

Share this job:

Job overview

Location:
Job type:
Ethnicity:
Body type:
Expiration date:
11-03-2023

Job skills

Are you ready to get discovered?

Gain access to thousands of jobs and appear higher in the search results now!