Bose is a brand created by one of life’s few true visionaries. We believe sound is the most powerful force on earth and that we are the only people in the world devoted to unleashing that power for transformative sound experiences. Sound is Power!
We have an exciting opportunity as the Sr Director, Global Customer Care. Reporting to the CMO this is a customer facing role responsible for providing the strategic direction, leadership, and execution of customer service activities. In this role, you will lead our contact center operations and drive strategic transformation. Your focus will be on enabling a digital and customer first approach, and in the process, continuing to navigate the organization away from a purely break fix mentality. You will drive critical improvements in people & organization structure, culture, process, policy, technology, and infrastructure. You will be responsible for the strategic planning and providing leadership to a large team executing on Contact Center operations and processes sought at the continuous improvement of the customer experience.
You will also lead the teams responsible for Digital Care, Service Content, Voice of the Customer, Service Readiness and Business Transformation.
You will be skilled in driving a culture of innovation and continuous improvement by:
- Crafting and managing – Leadership development/succession programs, employee engagement and morale.
- Identifying and implementing new proven technologies sought at growing efficiency and driving a digital first environment.
The successful incumbent will be a highly effective communicator, regularly engaging Bose senior executives on all aspects and functions of Customer Care Operations while encouraging their team in developing and detailing best practices in the performance of all duties and responsibilities.
Primary responsibilities
- Work with Senior Leaders to develop and implement strategic objectives.
- Identifying and evaluating state-of-the-art technologies.
- Work with 3rd Party Vendors and internal stakeholders to deliver an outstanding experience.
- Create and contribute information and analysis to organizational strategic plans and reviews.
- Maintain and build professional and technical knowledge by tracking emerging trends in contact center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices.
- Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every contact.
- Manage metrics, ensure customer satisfaction, and review statistical performance levels.
- Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delineation of duties and responsibilities, staffing levels and supervision.
- Drive a culture of that embrace change and continuous improvement.
- Develop and maintain the SLA’s, with the intention of increasing satisfaction for the organization.
- Develop an overall Strategic Roadmap that enables better service and quality, and cost reduction with key channels including Contact Center and Digital
- Initiate innovative programs that allow Bose to increase the overall brand and effectiveness of channels.
- Lead Digital Transformation in the Post Purchase experience – onboarding, use & satisfaction, and loyalty building.
- Increase Digital Self Service and provide leadership to enable the organization to become Digital First
- Focus on moving from Reactive to Predictive and expanding new messaging channels.
- Grow and support a rapidly growing E-commerce business by building out a team to drive operations, escalations, knowledge management and collaborate closely with E-commerce leadership.
- 25%+ travel required; International
- Language skills: English; any additional languages would be beneficial.
Experiences & Skills:
- Minimum 15 years of extensive experiences in managing operational customer service teams.
- Strong strategic and customer focus with a clear understanding of the wider issues impacting across the enterprise.
- Established track record of exceeding targets, KPIs and SLAs
- Proven influencing and persuasion and relationship management at senior and strategic level.
- Ability to develop strategy, make recommendations, influence, and persuade senior management and cross functional teams.
- Think/plan strategically and execute tactically.
- Demonstrate ability to motivate and develop global teams and communicate with others at all levels.
- BA degree required.
Location: Framingham, MA – 3 days/week required
Bose Corporation
Related jobs:
Craft Services & Catering Crew
Job Description
A short film production is hiring Craft Services and Catering crew to support cast and crew during filming. This role is essential to keeping the set energized, organized, and running smoothly.
Job Responsibilities
-
Set up and maintain craft services area
-
Prepare and organize snacks, meals, and beverages
-
Ensure cleanliness and food safety standards
-
Support crew morale during long shoot days
Requirements
-
Prior craft services or catering experience preferred
-
Organized and reliable
-
Comfortable working on a film set
Compensation
-
Paid crew position (rate discussed upon selection)
Job Description
A seasonal event brand is hiring two outgoing sales staff to help run a vendor booth during the WEF (Wellington International) season. This is a fast-paced, customer-facing role ideal for someone who enjoys talking with riders, trainers, and owners, and feels confident representing products, starting conversations, and closing sales on-site.
Job Responsibilities
-
Greet attendees and be the friendly face of the booth.
-
Start conversations with riders/trainers/owners and answer basic product questions.
-
Demo products and help close sales on the spot.
-
Keep the booth looking clean, organized, and professional throughout the day.
-
Capture key questions/leads and share them with the team for follow-up.
-
Maintain a positive, professional presence during busy event hours.
Requirements
-
Comfortable working in an equestrian/event environment (hunter/jumper or sport horse background preferred).
-
Experience with vendor booths, event sales, or equestrian sales (preferred).
-
Confident, outgoing, and professional presentation.
-
Must be able to work locally and reliably in the Wellington/West Palm Beach area.
-
Ability to work a seasonal schedule with shared coverage (not necessarily every day).
Compensation Details
-
$20/hour
-
Up to $60/day travel stipend
-
Performance-based commission
Job Description
A local media and storytelling team is hiring a full-time Creative Producer to help shape engaging stories that connect Las Vegans to their city. This role supports content development across audio and digital platforms, working closely with the team to plan, produce, and deliver compelling local storytelling. Candidates must live in the Las Vegas metro area and be excited about community-focused content.
Job Responsibilities
-
Develop, pitch, and produce local story ideas for audio and digital platforms.
-
Coordinate production logistics, including scheduling, planning, and managing deliverables.
-
Support recording sessions and help guide content structure from concept to final output.
-
Collaborate with hosts and internal team members to ensure content aligns with editorial goals.
-
Maintain organized workflows and timelines for ongoing content production.
Requirements
-
Must live in the Las Vegas metro area.
-
Experience producing audio, podcast, or digital content (professional or comparable experience).
-
Strong storytelling instincts and knowledge of local culture/community interests.
-
Excellent organizational skills and ability to manage multiple deadlines.
-
Comfortable working collaboratively in a fast-paced content environment.
Compensation Details
-
Compensation details are not listed in the post (to be provided during the application process).
Job Description
A production company is seeking a Creative Video Producer to join its team and support the development, production, and delivery of high-quality video content. This role is ideal for a creative professional with strong storytelling skills, hands-on production experience, and the ability to manage projects from concept through final delivery. The ideal candidate is collaborative, detail-oriented, and passionate about visual storytelling.
Job Responsibilities
-
Develop and produce video content from pre-production through post-production.
-
Collaborate with creative teams, clients, and stakeholders to bring concepts to life.
-
Oversee shoots, including coordinating crews, equipment, and schedules.
-
Manage post-production workflows, including editing, revisions, and final delivery.
-
Ensure projects are completed on time, on budget, and aligned with creative goals.
-
Contribute creative ideas and solutions to enhance video storytelling and production quality.
Requirements
-
Proven experience as a video producer or in a similar production role.
-
Strong understanding of video production workflows, from planning to final edit.
-
Ability to manage multiple projects simultaneously while meeting deadlines.
-
Excellent communication, organizational, and problem-solving skills.
-
A portfolio demonstrating creative video production work.
Compensation Details
-
Compensation details are not listed in the provided posting (to be discussed during the hiring process).
Job Description
Hiring Check-In Staff and VIP Staff for a rooftop New Year’s Eve event. This is a paid event staffing opportunity for reliable, customer-focused talent who can assist with guest check-in and VIP operations, including escorting VIP guests and managing wristbands and table registration.
Job Responsibilities
-
Check in guests and assist with event entry flow
-
Hand out wristbands and confirm guest access
-
Manage VIP ropes and maintain VIP area organization
-
Escort VIP guests up the elevator to their assigned tables
-
Support VIP table registration and guest coordination
Requirements
-
Professional, reliable, and comfortable working in a fast-paced event environment
-
Strong communication and customer service skills
-
Must wear all-black semi-formal attire
-
Must be able to provide 3 recent photos (no filters), experience (if any), and contact information
Compensation
-
$30 per hour
Model Recruiters for Fashion and Talent Agency
Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.
Job Responsibilities
- Identify and recruit potential modeling talent through online platforms and personal networks
- Build and maintain a pipeline of qualified candidates for agency representation
- Conduct initial outreach and guide talent through the application process
- Attend weekly calls and monthly virtual meetings for team updates and support
- Stay informed on trends in the modeling and entertainment industries
Requirements
- Must be 18 or older
- Familiarity with the fashion or modeling industry preferred
- Self-driven, organized, and results-oriented
- Smartphone and/or computer required for daily communication
- Able to work independently with minimal supervision
Compensation
- Commission-based pay structure with unlimited earning potential
- 90% remote flexibility
- Access to an established network within the Atlanta modeling market
- Ongoing mentorship and brand-building opportunities