Mendon Truck Leasing and Rental (MTLR Corp.), a branch of PETIT FORESTIER GROUP, a full-service leasing and rental company and a leader in the refrigerated fleet market, is searching for an experienced full-time Customer Success Manager to improve customer satisfaction, loyalty, and retention continually. This role will help solidify our reputation as a company that offers dedicated support to our clients.
This position is on-site at our HQ location in Greenpoint, Brooklyn.
Responsibilities:
- Serve as our customers’ primary point of contact, nurturing relationships to keep customers happy and exceed their expectations.
- Create engaged customers and facilitate organic growth by providing dedicated customer service experience.
- Ensure new and current customers have needs met and are taken care of by staying updated on the customer’s active fleet, including truck locations, statuses, and upcoming service needs.
- Monitor progress for new truck orders and production timelines and status.
- Collaborate with the Sales Representatives to ensure smooth after-sales procedures.
- Set a clear mission and deploy strategies focused on meeting goals for customers and Mendon.
- Take ownership of customers’ queries, recommend solutions, guide them through features and functionalities, and follow problems through to resolution.
- Respond to customer queries promptly and accurately via phone, email, or chat.
- Update our internal databases with accurate records about mileage information, customer service actions, helpful discussions with customers, and technical issues.
- Share customer feedback with appropriate departments.
- Inform customers about new features and functionalities.
- Analyze statistics and compile accurate reports.
- Assist in training junior Customer Support Representatives as needed, providing mentorship and nurturing an environment where they can excel through encouragement and empowerment.
The successful candidate will have:
- Excellent client-facing and communication skills
- Demonstrated experience as a Customer Service Manager
- Ability to lead and think strategically with advanced troubleshooting skills
- Experience in providing customer service support
- Substantial knowledge of management methods and techniques
- Working knowledge of customer service software and tools
- BS degree in Business Administration or related field
Additional information
Job Type: Full-time
Schedule: Monday to Friday
Salary: $60,000.00 – $70,000.00 per year + year-end bonus
Work Location: 362 Kingsland Ave, Brooklyn, NY 11222
Benefits:
– 401(k)
– Dental Insurance
– Vision Insurance
– Health Insurance
– Life Insurance
– Sick Time Off
– Vacations
– Holidays
Mendon Truck Leasing and Rental
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