Project Management and Customer Service Manager
75% Remote
Responsibilities
- Leading all aspects of performance management for Project Management and Customer Service team members
- Professionally partnering with internal teams including Sales, Product Managers, Project Engineering, Planning, Shipping, and Installations to resolve complex customers issues and improve workflow for all team members
- Leading cross departmental meetings and initiatives
- Leading strategic planning and staffing needs; adapting to respond to ongoing business needs
- Supporting Project Managers in planning, scheduling, risk assessment, and budget throughout the life of projects
- Supporting Customer Service in achieving established levels of customer satisfaction
- Leading quality of project management and customer service by evaluating, and re-designing processes (ISO); establishing and communicating service metrics; monitoring and analyzing results; implementing changes
- Performing administrative duties such as performance reviews, salary administration, performance measurement, accident reports, employee requisitions and hiring, employee training, budgeting and other similar duties, to meet current and long-term needs in the unit and enhance employee and business growth
- Traveling to jobsites and other facilities up to 10% of time
At a Minimum You’ll Need
- Bachelor’s degree
- Five (5) years proven management/leadership experience of a customer facing team
- Demonstrated process improvement through Continuous Improvement / Lean methodology
- Proven team leadership through setting of expectations and accountability
- Demonstrated partnership across an organization to resolve tactical issues
- Demonstrated strategic planning in areas of team development and management
- Proficiency with Microsoft Office Suite
- Familiarity with CRM systems
Addison Group
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Model Recruiters for Fashion and Talent Agency
Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.
Job Responsibilities
- Identify and recruit potential modeling talent through online platforms and personal networks
- Build and maintain a pipeline of qualified candidates for agency representation
- Conduct initial outreach and guide talent through the application process
- Attend weekly calls and monthly virtual meetings for team updates and support
- Stay informed on trends in the modeling and entertainment industries
Requirements
- Must be 18 or older
- Familiarity with the fashion or modeling industry preferred
- Self-driven, organized, and results-oriented
- Smartphone and/or computer required for daily communication
- Able to work independently with minimal supervision
Compensation
- Commission-based pay structure with unlimited earning potential
- 90% remote flexibility
- Access to an established network within the Atlanta modeling market
- Ongoing mentorship and brand-building opportunities
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