Log InGet Started for Free
HomeCustomer Success Manager

Customer Success Manager

POSITION TITLE: Client Success Manager

LOCATION: Orange County, CA

COMPENSATION: 70-75K

GENERAL JOB DESCRIPTION:

As Client Success Manager you will play a key role in servicing and growing our professional and commercial staffing business. In this role, you will be responsible for the day-to-day coordination of Eastridge client-facing operations and supporting procedures to facilitate organizational effectiveness and efficiency, as well as introducing new service lines and staffing solutions to our current clients.

WHAT MAKES EASTRIDGE WORKFORCE SOLUTIONS DIFFERENT:

Eastridge Workforce Solutions is a 100% Employee-Owned (ESOP) company, empowering employees to earn meaningful equity in the company they build and continue to grow. Through our core belief in servant leadership and fostering career growth, we have remained dedicated to our original mission of providing opportunity and enrichment through work, while innovating technology and services to help our clients and candidates thrive.

When working with Eastridge, you will find we care deeply about our employees and the people we serve. All of our efforts are delivered with people-centric thoughtfulness—for ourselves, our customers, and the greater community.

Eastridge has a strong commitment to diversity, equity, and inclusion (DE&I) in the workplace. We host multiple affinity and employee resource groups, led by our diverse team members, to welcome valuable discussions in a safe place. Visit our website to learn more about B.L.A.C.K. @Eastridge, LGBTQ+ Committee, Woman of Wonder (WOW), LatinXellence, and more!

Eastridge Workforce Solutions was founded to help individuals find careers that offer fulfillment. For over 50 years, companies have relied on Eastridge to deliver professional and volume recruiting, payrolling solutions, recruitment process outsourcing, and MSP/VMS solutions to make attracting and managing the workforce simple and scalable. Powered by our proprietary technology platform, Eastridge Cloudâ„¢, we offer the most comprehensive suite of workforce solutions in the US and globally.

Glassdoor: tinyurl.com/2p9e95f2

Why Eastridge: www.eastridge.com/why-eastridge

Employee Ownership: www.eastridge.com/esop

Diversity: www.eastridge.com/diversity

Careers Page: www.eastridge.com/careers

RESPONSIBILITIES & EXPECTATIONS:

  • Manage and lead new client onboarding to include client and recruiter orientations, system implementations, and system requirements set up required to service and deliver excellence to our customers
  • Establish productive, professional relationships with key personnel in assigned customer accounts, including the development of a relationship matrix for each account.
  • Coordinate the involvement of Eastridge divisions, including recruitment support, service, and management resources, in order to meet account performance objectives and customer’s expectations. Engage client contacts in the Net Promoter Score (NPS) Process and maintain high levels of account scores appropriate for the client industry.
  • Responsible for review and escalation to Eastridge VP or Branch Manager if requisitions are not addressed timely or if other fulfillment issues arise that the Client Success Manager is unable to resolve.
  • Collaborate with Recruitment on Client Specific delivery models and recruitment strategies.
  • Manage and oversee assigned accounts operational compliance and client contractual compliance to ensure delivery of all contractual and service, including but not limited to:
  • Facilitation of quality surveys and regularly scheduled business reviews
  • Internal onboarding documentation compliance audits on assigned accounts
  • Client payments in terms of bonuses, pay rates, timecard process to ensure compliance with applicable international, federal, state, local, and/or company policies and procedures
  • Client contract compliance, including partnering with client and Eastridge legal team to modify, amend, or add as needed due to business or compliance changes
  • Quality checks with both the client and workers assigned
  • Regular safety assessments to include annual safety tour compliance and participation in injury reviews for assigned clients
  • Act as the main point of contact for client account needs. Responsible for regular scheduled client outreach as well as appropriately directing escalations as needed.
  • Lead all new customer reviews with business contacts, or re-introductions to new stakeholders in partnership with the designated Recruitment Partners. Collaborate appropriately with the sales team to ensure an efficient and thorough handoff to the operations team.
  • Drive cross-selling initiatives in partnership with recruitment and sales teams to maximize existing client utilization and increase revenue across service lines. Coordinate with stakeholders on both teams to ensure client satisfaction and cohesion. Regularly request referrals for additional introductions across client network.
  • Proactively share thought-leadership content and industry insight with relevant client contacts with a focus on account growth/penetration, additional service line potential, and new client referrals.
  • Maintain a positive and proactive work environment. Model and reinforce Eastridge’s cultural values.

MINIMUM REQUIREMENTS:

  • Minimum of 3 years in people/process management in a similar industry.
  • Comfortable with developing and maintaining operating procedures.
  • Proven track record of management, training, and continuing education.
  • Detail-oriented with a focus on customer satisfaction.
  • Problem-solving skills with compliance-driven methodology.
  • Comfortable thinking and problem-solving on the fly.
  • Enthusiastic about building relationships and finding new value-added ways to connect and build rapport with client contacts.

It would be great if you had these:

  • 3+ years of similar contingent workforce operations experience.
  • 1+ year of recruiting in Talent Acquisition, Human Resources, or Agency setting.
  • Knowledgeable about U.S. and various international employment norms and laws.
  • Great at multitasking while prioritizing changing deadlines.
  • Value and use technology to aid with accomplishing tasks.
  • Appreciate open communication and teamwork while practicing great listening skills to build and enhance relationships.
  • Committed to self-improvement by embracing and receiving feedback.
  • Act as a leader and change agent by asserting yourself in a professional and respectful manner.
  • Enthusiastic and self-motivated.
  • Enjoy being part of a fun team that is committed to a common goal.

PERKS & BENEFITS:

At the center of Eastridge Workforce Solutions values is the belief that the single most important thing we do is continue to hire the best people and create a workplace where they can thrive. To reward our employees for the great work they’re doing we offer a number of perks and benefits that are listed below.

  • Eastridge has an Employee Stock Ownership Plan (ESOP) which is a tax-qualified retirement benefit plan.
  • Medical, Dental, Vision, Life Insurance
  • 401(k) plan, Roth IRA, and Flexible Spending Account offerings
  • Paid Time Off and Sick time
  • 12 Paid Holidays annually
  • Tuition Reimbursement Program
  • Health and Wellness benefits
  • Pet Insurance
  • Company-sponsored Volunteer Events
  • Corporate Discounts – 20-60% off on certain movies, hotels, concerts, sporting events, and more!
  • #INDHR

Eastridge Workforce Solutions

Related jobs:

Job Description
A high-energy brand activation is seeking Brand Ambassadors and Production Assistants to support a large-scale Super Bowl Watch Party event. This opportunity is ideal for reliable, professional individuals with strong communication skills and event experience. Team members will help represent a major spirits brand while ensuring a smooth and engaging guest experience throughout the event.

Job Responsibilities

Brand Ambassadors

  • Welcome and check in guests at the event entrance

  • Serve as the face of the brand throughout the activation

  • Answer guest questions and provide event information

  • Distribute promotional materials and branded items

  • Encourage guest participation in brand activities

  • Maintain a clean, organized event space

  • Support social media engagement by encouraging guests to share content

  • Follow all brand guidelines, dress code standards, and safety protocols

Production Assistants

  • Assist with event load-in, setup, and breakdown

  • Support the production team throughout the event day

  • Reset and organize event spaces as needed

  • Transport and lift equipment and supplies

  • Remain flexible with duties and schedule adjustments based on event needs

  • Represent the brand professionally at all times

Requirements

  • Prior event, brand ambassador, or production experience preferred

  • Strong communication and interpersonal skills

  • Professional appearance and positive attitude

  • Ability to work in a fast-paced, live event environment

  • Production Assistants must be able to lift 50 lbs or more

  • Production Assistants must have a valid driver’s license

  • Must be reliable, punctual, and detail-oriented

Compensation Details

  • Paid opportunity

  • $30 per hour

  • Branded crew t-shirt provided

  • Talent must wear their own dark jeans (no rips or embellishments) and clean white or black sneakers

Job Description
A short dark thriller film is seeking motivated crew members to join an upcoming production. This project is ideal for emerging film professionals who are eager to gain hands-on set experience, earn screen credit, and continue growing within the film industry. The production values collaboration, learning, and practical on-set experience in a supportive environment.

Job Responsibilities

  • Support camera, lighting, and grip departments during production

  • Assist with camera operation, focus pulling, lighting setup, and rigging as assigned

  • Follow direction from department leads and collaborate with the crew

  • Maintain a professional, reliable presence on set

Requirements

  • Open to entry-level or less-experienced crew members

  • Willingness to learn and develop technical skills on set

  • Strong work ethic and positive attitude

  • Ability to work collaboratively in a fast-paced production environment

  • Interest in pursuing long-term growth in the film industry

Compensation

  • Copy and screen credit

  • Meals provided during shoot days

  • Valuable on-set experience on a narrative film project

B-Roll Camera Operators and Editors Hiring Call

Job Description
A digital entertainment network is now hiring experienced B-roll camera operators and video editors for ongoing and upcoming productions. This paid opportunity is ideal for reliable professionals with strong technical skills, creative instincts, and a solid work ethic. The team is seeking camera operators for on-set shoots and editors for post-production, with flexibility for remote editing roles.

Job Responsibilities

  • Capture high-quality B-roll footage for digital and reality-style productions

  • Operate professional camera equipment efficiently on set

  • Edit video content with clean pacing, storytelling, and visual polish

  • Collaborate with producers and creative leads to meet project needs

  • Deliver finished content on schedule and to spec

Requirements

  • At least 1 year of professional experience as a camera operator or video editor

  • Strong technical knowledge of filming or editing workflows

  • Reliable, professional, and detail-oriented

  • Ability to work independently and meet deadlines

  • Editing roles may be remote; camera operators must be available for on-site shoots

Compensation

  • Paid professional positions

  • Ongoing work opportunities based on performance and project needs

  • Opportunity to work with a growing entertainment network

Craft Services & Catering Crew

Job Description
A short film production is hiring Craft Services and Catering crew to support cast and crew during filming. This role is essential to keeping the set energized, organized, and running smoothly.

Job Responsibilities

  • Set up and maintain craft services area

  • Prepare and organize snacks, meals, and beverages

  • Ensure cleanliness and food safety standards

  • Support crew morale during long shoot days

Requirements

  • Prior craft services or catering experience preferred

  • Organized and reliable

  • Comfortable working on a film set

Compensation

  • Paid crew position (rate discussed upon selection)

Job Description

A local media and storytelling team is hiring a full-time Creative Producer to help shape engaging stories that connect Las Vegans to their city. This role supports content development across audio and digital platforms, working closely with the team to plan, produce, and deliver compelling local storytelling. Candidates must live in the Las Vegas metro area and be excited about community-focused content.

Job Responsibilities

  • Develop, pitch, and produce local story ideas for audio and digital platforms.

  • Coordinate production logistics, including scheduling, planning, and managing deliverables.

  • Support recording sessions and help guide content structure from concept to final output.

  • Collaborate with hosts and internal team members to ensure content aligns with editorial goals.

  • Maintain organized workflows and timelines for ongoing content production.

Requirements

  • Must live in the Las Vegas metro area.

  • Experience producing audio, podcast, or digital content (professional or comparable experience).

  • Strong storytelling instincts and knowledge of local culture/community interests.

  • Excellent organizational skills and ability to manage multiple deadlines.

  • Comfortable working collaboratively in a fast-paced content environment.

Compensation Details

  • Compensation details are not listed in the post (to be provided during the application process).

Model Recruiters for Fashion and Talent Agency

Job Description
A top-tier modeling agency is now hiring motivated Model Recruiters to scout new talent and connect with aspiring models in the Atlanta market and beyond. This is a remote-friendly, commission-based opportunity ideal for self-starters who are passionate about fashion, talent development, and building strong networks in the entertainment industry. If you’re looking for flexibility and income potential while expanding your footprint in the modeling world, this role is for you.

Job Responsibilities

  • Identify and recruit potential modeling talent through online platforms and personal networks
  • Build and maintain a pipeline of qualified candidates for agency representation
  • Conduct initial outreach and guide talent through the application process
  • Attend weekly calls and monthly virtual meetings for team updates and support
  • Stay informed on trends in the modeling and entertainment industries

Requirements

  • Must be 18 or older
  • Familiarity with the fashion or modeling industry preferred
  • Self-driven, organized, and results-oriented
  • Smartphone and/or computer required for daily communication
  • Able to work independently with minimal supervision

Compensation

  • Commission-based pay structure with unlimited earning potential
  • 90% remote flexibility
  • Access to an established network within the Atlanta modeling market
  • Ongoing mentorship and brand-building opportunities

Share this job:

Job overview

Location:
Job type:
Ethnicity:
Body type:
Expiration date:
08-30-2023

Job skills

Are you ready to get discovered?

Gain access to thousands of jobs and appear higher in the search results now!

Stay Safe in the Industry

Simple steps to protect your career and avoid scams.