Office Manager, Opportunity Center

Job Summary

The Office Manager is responsible for day-to-day operations and ensuring that visitors who come to the Opportunity Center receive excellent customer service. Collaborate with internal and external stakeholders to facilitate center programming.

Key Responsibilities

• Enhance the visitor experience through excellent customer service.
• Maintain a cheerful, welcoming, professional atmosphere.
• Answer phones and provide information to callers.
• Supervise one to two part-time reports, managing their schedules and daily duties
• Assist in collection and management of visitor information.
• Help visitors with various technologies to access information and resources.
• Act as onsite point of contact for community partners who utilize the satellite office space
• Collaborate with internal departments and external stakeholders to schedule, execute, market and promote community programming in the center.
• Maintain ethical, professional, and courteous relations with partners.
• Maintain cleanliness of the facility (when custodian is not present), including dusting, sweeping, vacuuming, emptying garbage and other cleaning as needed.
• Inventory and purchase supplies and materials for the center, including coffee, water, office supplies, etc.
• Continuously assess the center’s internal processes to look for improvements.
• Manage center schedules, including planning for partners, meetings, etc.
• Oversee one to two part-time direct reports, managing their schedules and daily duties.
• Other duties as assigned.

Required Knowledge, Skills and Abilities

• 2 – 4 years office and people management experience
• Possess the highest integrity and ethical standards.
• Must be highly familiar with the city of Detroit.
• Self-motivated and takes initiative.
• Must have working knowledge of social media channels and technology.
• Must possess superior interpersonal and communication skills.
• Must possess the ability to maintain a calm exterior presence during periods of high volume, high stress, or unusual events.
• Experience and enjoyment in working with the public; cheerful and welcoming; friendly manner commitment to excellent customer service.
• Strong teamwork orientation; able to work well with diverse staff, clients, and patrons.
• Comfortable operating PC computer systems and software, telephones, office equipment and various types of technology
• Ability to work variable schedules, including days, evenings, and weekends.

Preferred Knowledge, Skills and Abilities

• Associates Degree preferred.

Disclaimer

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

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