Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.
The Langham, New York offers modern luxury on Fifth Avenue and is recognized for its genuine, personalized service in line with the culture and values of Langham Hospitality Group. The hotel boasts spacious guest rooms with views of the Empire State Building, The Gallery event space and fine dining at Ai Fiori.
The Senior Group Sales Manager will exceed revenue goals as assigned in group market segment ensuring guest satisfaction, soliciting new and repeat accounts.
Key Responsibilities:
- Solicit, evaluate, sell and confirm business to meet overall market segment budgeted sales and profit margin.
- Conduct site inspections throughout property.
- Draft proposals, contracts, letters, and reports in a timely manner.
- Contact customers in house to promote good will and foster additional business, repeat bookings and referrals.
- Handle account details so all pertinent aspects of solicitation and closing are complete and documented.
- Collaborate with various departments to ensure flawless execution and participate in solving problems with other departments related to business booked.
- Maximize revenue by selling all facets of the hotel to previous, current and potential clients.
- Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements.
- Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
- Develop and conduct persuasive sales presentations to prospective clients.
- Travel locally to conduct outside sales calls, promote the hotel and review competition’s business.
- Research periodicals, internet, trade journals, and other publications to learn about potential business opportunities.
- Prepare information for, meet with, and entertain clients as deemed appropriate by potential business from that account.
- Represent Hotel at trade shows either in North America or overseas as requested.
- Attend or host hotel events as required.
- Audit or assist with client billing as required.
- Follow brands sustainability guidelines and practices.
- Perform other duties as assigned by management.
SPECIAL SKILLS REQUIRED:
- Must have knowledge of a hotel structure and how all departments interact.
- Knowledge of Microsoft Word, Excel, PowerPoint, Delphi, Opera
- Must be able to effectively work with a variety of internal and external customers and colleagues.
- Must have basic math skills to prepare cost proposals.
- Must be able to travel throughout designated markets.
- Must have developed English language skills to the point to be able to read newspapers, periodicals, journals, and manuals and to present fluently.
- Ability to write fluent English in business emails/ letters, summaries, and reports, using prescribed format, and conforming to all rules of punctuation, grammar, diction, and style.
PHYSICAL DEMANDS:
- Lifting 30 lbs. maximum with frequent lifting and/or carrying objects weighing up to 10 lbs.
- Talking and hearing.
- Requires walking or standing to a significant degree.
EXPERIENCE REQUIRED:
- Associate’s or Bachelor’s degree in Hospitality or related industry preferred.
- Proven track record in sales is a must with minimum of 3 years of pro-active sales experience in hospitality environment.
For more information about the property, please visit:
https://www.langhamhotels.com/en/the-langham/new-york/
EOE, including disability/vets
Langham Hospitality Group
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