Utilizing independent judgment, the Event Manager is responsible for the planning, organizing and full execution of all booked events at the Century Center. This requires constant communication with clients to collect event specific data, recommending products and services, assembling and distributing complete and accurate data for other departments. The Event Manager is also responsible for overseeing all on-site activities related to the setup and execution of events.
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Salary: $42,000 – $48,000yr
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For FT roles:Â Â Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
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Job Duties: (including, but not limited to)
- Meet, confer, consult and maintain continuous contact with potential and contracted clients
- Provide timely, accurate and detailed proposals, estimates, and layout drawings to potential and contracted clients.
- Recommend products and services to meet and exceed client needs and expectations, maximize the overall event experience, and maximize revenue.
- Communicate all regulatory restrictions and requirements to clients ensuring compliance prior to event.
- Ensure all required contracts and documents have been executed at according to prescribed timelines including but not limited to rental contract, certificates of insurance, licenses, permits,
- Ensure collection of all payable by due dates.
- Collect, organize, and record event specific and logistical data for booked events at Utah Valley Convention Center.
- Document all communications with clients via EBMS folder and diary entries
- Create and distribute detailed event resumes and event space layout drawings to other departments in a timely and accurate manner including revisions to previously published documents.
- Oversee the set-up of events ensuring all set-ups are completed accurately and on-time.
- Anticipate where possible and problem solve any event related concerns to ensure client satisfaction.
- Inspect event space as well as surroundings to ensure they are being maintained properly for events prior to, during and after events.
- Consult with exhibit managers, promoters, convention representatives, and others concerning physical set-up needs and requirements for licensed areas; prepare work orders and cost-estimates accordingly
- Regularly function as Manager on Duty to ensure client needs are met, events proceed as planned, and complaints are received and addressed appropriately in a timely professional manner.
- Conduct and/or participate in post event meetings to analyze event outcomes and address issues or concerns.
- Prepare and approve final invoicing for assigned events in a timely manner.
- Maintain post event contact with client to ensure all questions and concerns are addressed.
- Complete post event summary detailing items that were negatives and positives and input summary into EBMS diary for future reference.
- Perform other duties as required
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SPECIAL KNOWLEDGE & ABILITIES:
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Knowledge of:
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- Operational characteristics of event management
- Customer Service practices
- Crowd management and control techniques
- Fire and public safety regulations
- Basic understanding of food service practices
- Basic understanding of A/V equipment and systems
- Terminology used in entertainment and convention settings
- Relevant federal, state, and local regulations
- Must have computer skills in Microsoft office applications and word processing, spreadsheets, database, presentation, and internet software
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Ability To:
- Plan, service, and supervise large events
- Analyze challenges, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of organizational objectives
- Communicate clearly and concisely in the English language, both orally and in writing
- Establish and maintain effective working relationships with staff, contractors and facility users
- Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended numbers of days
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Experience:
- Minimum of two (2) years experience in Event Coordination, Convention Services (preferably with a convention center, hotel, sports facility, performing arts facility or other multi purpose public assembly facility) or Meeting Planning
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Education / Training:
- Bachelors degree from an accredited college or university with major course work in facility management, hospitality management, marketing, public relations, business management, or other related field
- Additional years of experience may be substituted for formal education
- Graduate of IAAM Public Assembly Facility Management School preferred
- Certified Meeting Professional (CMP) designation preferred
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Licenses or Certificates:
- Possession of, or ability to obtain a current CPR certificate
- Possession of, or ability to obtain a Utah driver’s license
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