Job Summary
The club manager is a passionate individual who seeks to help members and guests improve their lives through health and fitness. This person is responsible for managing day to day tasks, welcoming guests and members to the gym, selling memberships and training services, and leading staff to work as a cohesive unit. This role requires a considerable amount of self-motivation, leadership skills, ability to collaborate and communicate, and ability to influence others in a positive way.
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Key Responsibilities
·       Membership + training sales – a large component of the club manager role is centered around membership and training sales. Managers must qualify, inform, inspire, and convert leads to members. Must also ensure that members are knowledgeable of the programs and offerings that come with their memberships (Fitness Consultations, Coaching, AF app, MyZone, Evolt).Â
·       Brand promoters – when you love your gym, others will too. The club manager establishes relationships with businesses and influencers in the community to promote the brand through Business-to-Business (B2B) marketing. This person also helps coordinate and execute engagement campaigns, national marketing campaigns, and community outreach efforts using assets and operations created by the Anytime Fitness corporate teams.
·       Team builders – leading a team and driving results through motivation and fun is a key component of being a club manager. This person is hired to inspire all members of your team to foster a trusting, positive environment members and guests want to engage with.
·       Culture creators – club managers love creating an environment that inspires members and guests to share their positive experiences with friends and family. They deliver top-notch customer service and aim to improve the lives of each person they meet
·       Day-to-day operations – club managers will be responsible for club operation tasks [running reports, cleaning, etc.] either daily, or as the needs present themselves. Below are examples of these tasks:
- Check communications daily (voicemail, email, social media, dashboard)
- Ensure that the gym is clean (wipe down equipment, vacuum mats and turf, dust, clean and stock bathrooms, refill wipes, clean windows and mirrors, take out trash, re-rack weights)
- Run reports to track productivity, weekly calls with owner(s) to review
- Prospect and Member follow ups on Dashboard
- Communicate and research member payment issues
- Meet with PT team daily to discuss FC’s added and any upcoming events and address any questions/concerns
- Monthly 1:1 meetings with staff
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- Ensure that merchandise, cleaning supplies, keyfobs, and new member information remains in stock
- Enters inventory in Square
- Ensure that Fitness Consultation sheets are completed and entered in ClubOS
- Ensure that events are validated and funded in ClubOS
- Ensure that ClubOS calendar is accurate
- Team member and Coach staffing and scheduling
- Identify community outreach opportunities / Marketing
- Post local content to social media platforms daily (Soci – scheduled posts)
- Mindful of member retention.
- Maintains identified KPI goals of the club
- Educates themselves on corporate initiatives
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Job Requirements
A good candidate for this role enjoys working in a health club environment, has a friendly and outgoing personality, and genuinely cares about helping others. This person must be 21+ years of age and should be comfortable with working a flexible schedule that may include weekends. To be considered for this position, you must be a high-energy self starter, have an extroverted personality, be a good motivator/coach, enjoy sales, marketing, and building a great culture in the club.
·       Friendly, outgoing, and warm
·       Enjoys learning and implementing new systems
·       Embraces change
·       Have a strong knowledge of physiology, exercise technique, & body mechanics
·       Have a current fitness certification / personal trainer certification, or the ability to be certified within 120 days of employment
·       Ability to multi task and stay organized
·       Strong management & communication skills
·       Positive, motivating, and effective interpersonal communication skills
·       Genuine and honest
·       Available to work flexible hours [mornings, afternoons, evenings, weekends]
·       Technologically savvy
·       Self-motivated
·       Excellent at managing time and schedules
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WE BELIEVE
Time and health are your most valuable assets.
We work to live, we do not live to work
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Our Purpose
To improve the self-esteem of the world one member, one community, at a time. We will accomplish this by supporting our team, our members, and our communities in their choice to embrace a journey to overall health and wellness.
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It is our responsibility as the KLM Fitness, LLC / Anytime Fitness team to provide the right tools, training, accountability, and motivation for our members to support a healthy lifestyle
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You are not just joining a gym; you are joining a community.
One where we know your name, we hold you accountable, we celebrate your victories and stand beside you through struggles.
We are always there when you need us and provide a compassionate heart to understand you and a shoulder to lean on.
We smile often, laugh more than most, and love fiercely.
We are your champion.
Curiosity and challenges drive us.
Success and growth excite us.
We want to be your advocate and partner in health
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Anytime Fitness
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