Marcus Theatres
Position Description – Sports Entertainment Manager
Broad Description of Duties:
The Sports Entertainment Manager is responsible for delivering a magical guest experience for our sports fans. This position will oversee the execution of The Wall sports auditorium and bar operations, as well as overall performance, by developing expedited process and implementing best practices & drink quality. The goal is to achieve revenue, sales/marketing, cost control, quality measures, staffing, associate development and guest satisfaction results.
This position reports to the General Manager.
Essential Functions/Job Duties:
· Works with bartenders and other key associates to promote local events and bar promotions.
· Promotes Marcus Theatres Corporation brand, The Wall sports viewing auditorium, and helps create brand awareness.
· Knowledgeable of competitor’s initiatives to structure and strategize to remain competitive in the market.
· Creates, promotes, and supports company-sponsored guest and associate recognition programs.
· Maintains revenue, and payroll expenses, other expenses and profit margins within the budgeted parameters. Implements appropriate action and contingency plans when the bar falls below the established budget parameters.
· Identifies operational opportunities to build sales and control costs; develop and implement plans to address opportunities.
· Responsible for ensuring location compliance with company directed initiatives, state/federal requirements, responsible alcohol service and any additional guest expectations.
· Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated Guests.
· Ensures that the bar and staff are set up for an outstanding shift; from product, to equipment, to ambiance.
· Works with bartenders and other key associates to promote local events and bar promotions.
· Keeps to date with major sporting events, including: programming/highlighting the event for an ultimate sporting guest experience.
Quality Guidelines
· Maintains the desired levels of quality assurance ratings, including guest comment cards, accounting audits, and inspection scores.
· Monitors and ensures effective performance through frequent associate discussions and inspections.
· Maintains and administers safety and security of guests and associates, including OSHA compliance, General Liability, and Workers’ Compensation reporting requirements. Complies with all federal and state guidelines.
· Ensures that bar is within company standards, including quality, service, cleanliness, safety, and security.
· Investigates and ensures corrective actions are in place for all bar deficiencies found via internal/external auditors, property walk-throughs, guest or associate complaints, etc.
· Ensures compliance with state liquor laws and enforces local requirements.
· Ensures that improvements are made to enhance curb appeal, approach, and bar presentation experience.
Staff Development
· Recruits, selects, and retains a quality staff.
· Trains and develops associates regarding policies, practices and procedures. Mentors associates regarding their growth and development to include providing leadership, praise, and encouragement.
· Conducts performance appraisals, disciplinary actions, counseling, and discharge of associates.
· Informs General Manager on a timely basis of any operational or personnel problems at the theatre.
Administration
· Maintains associate records to comply with all Human Resources and Payroll guidelines and procedures. Ensures timely submission of all associate documentation into Kronos system and to Human Resources Department.
· Schedules associates and maintains payroll within budget.
· Maintains regular communications with theatre and corporate management for specific promotions.
· Monitors alcohol comps and discount to prevent fraud.
· Assist and create reports as needed and when requested.
*The above list reflects the general details necessary to describe the principle and essential functions of the position and shall not be construed as the only duties that may be assigned for the position.
Job Requirements:
· Minimum 21 years of age;
· Possess strong interpersonal, problem identification and problem solving skills, verbal, and written communication skills;
· Willing and motivated to learn new skills, tasks, and software systems to meet the changing demands of the industry;
· Flexibility to work varied shifts to include days and nights, weekends and holidays;
· Ability to work in a fast paced environment;
· A minimum of two to three (2-3) years of bartending work experience;
· Represent the company in a professional manner;
· Ability to learn and use the Aloha Point of Service System;
· Accuracy in transactions and cash-handling skills;
· Ability to obtain relevant training certificate and/or licensure;
· Serve Safe Certification, Management Certification
· Sports bar management, preferred;
· Food & Beverage experience, preferred;
· Sports bar marketing experience
Physical Requirements:
While performing the duties of this job, the employee is frequently required to sit, talk and/or hear, and/or use hands to finger, handle, or touch objects, tools, or controls. The employee is required to stand for long periods of time, and/or walk often. The employee must occasionally lift and/or move up to 40 lbs. Specific vision abilities required by this job include close vision and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.
Work is performed in a theatre/restaurant/bar environment. The noise level is usually moderate to high with an occasional loud environment. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.
Education Required:
· Four year college degree desire
Marcus Theatres is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination in our hiring and employment practices in accordance with all applicable laws
Marcus Theatres
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