Voice Product Manager

Granite Background & History

Granite is one of the premier communications services providers to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.8 Billion in revenue with more than 2,300 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

ü Granite has been recognized by the Boston Business Journal as one of the “Healthiest Companies” in Massachusetts for the past 14 consecutive years

ü Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost.

ü Granite’s philanthropy is unparalleled with over $200 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer’s Association to name a few.

ü We have been consistently rated a “Fastest Growing Company” by Inc. Magazine.

ü Granite was named to Forbes List of America’s Best Employers 2022

ü Granite was recently named One of Forbes Best Employers for Diversity

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

Granite Telecommunications is a leading communications services provider for businesses and government agencies that is looking Voice Services Product Manager. We are looking for a creative, enthusiastic, and highly motivated candidate to support our growth, innovation, and product plans for Granite’s IP-based voice product portfolio. This position will manage the lifecycle of current IP-voice products, and implement and deliver new offerings, across our lines of business and support product integration efforts to align for efficiencies and increased sales and revenue.

The Voice Services Product Manager will report to the AVP of Product Management and will be part of a dynamic group engaged in defining products, supporting continuous improvements, lifecycle management and operations of new and existing offerings.

Successful candidate will have a solid understanding and knowledge of IP-voice, associated CPE/equipment, software and technologies, agile and process improvement methodologies with the ability to convey ideas to technical and non-technical audiences.

Duties and Responsibilities:

Product Management/Development:

• Steer, advocate, and collaborate on the planning and execution of strategic initiatives tied to Granite’s Voice products, offerings, and features.
• Collaborate with internal and external stakeholders (vendors, Product Managers, Engineering, Information Technology, Supply Chain) to document, plan and schedule all assigned product related initiatives.
• Be a product evangelist, promote product knowledge across the organization.
• Adhere, support, and promote guidelines set forth in Go-To-Market Strategy and associated product development process.
• Collaborate across teams to translate data and insights into executable action plans to develop IP-Voice product plans.
• Lead planning, execution, and monitoring of all associated product technology to deliver on Product
• Roadmap KPIs and increase customer satisfaction with our IP-Voice product offerings.
• Respond to product-related inquiries from various departments within Granite.
• Sales and Marketing Support:
• Develop product documentation for products and feature sets.
• Define product and feature benefits that best benefit marketing materials, sales training content and customer collateral.
• Assess training needs. Collaborate with Granite University on the development and delivery of product training programs.
• Drive communication with Sales, Operations and others for product plan input and feedback.

Required Qualifications:

• 5+ years Telecommunications background with concentration on IP-Voice, HPBX, SIP, POTS alternatives offerings.
• Highly analytical, detailed oriented self-starter.
• Experience drafting business rules, process guides and other product-related materials.
• Experience and knowledge of associated equipment (phones, ATAs).
• Sales skills comprehension.
• Technical comprehension in telecommunications.
• Contract management and negotiation skills.
• Vendor Management.
• Requirements analysis.
• Bachelor’s degree or higher.

Preferred Qualifications:

· Experience with financial modeling.

• · Agile Product Development methodologies.

Granite Telecommunications