Two positions are available. This is a full time position for both the Scotts Valley area or the Berkeley area. Benefits and competitive pay! Must be US Citizen or Green Card Holder! No H1B.
About US
Since 2001, We have been designing, building, and supporting wired and wireless networks for hospitality, multifamily, assisted living, resorts, and other public properties. Family-owned, we have grown from a two-man startup to one of the country’s most reliable and trusted partners. Along the way, we have been certified by most major hotel brands, and remain in the top echelon of providers certified to deploy within Marriott’s rigorous GPNS program and Hilton’s Stay Connected program, where we consistently rank as a top-performing partner every year. Our’ network design services, installation teams, and support services are OEM’d by the largest supplier to the assisted living industry for networking design.
Reports To
The Executive Producer, Event Production reports to the Vice President, Operations.
Job Overview
Responsible for overall operations management, revenue and profitability of assigned
location(s) while ensuring the utmost in client and hotel partner satisfaction. Provide learning and development opportunities for employees. Functions as primary liaison with property to handle any issues and to manage the hotel contract.
Responsibilities and Duties
• Direct day-today floor operations of technicians, including set and strike, and scheduling.
Delegate tasks appropriately
• Manage an efficient and profitable AV and Business Center (where applicable) operation.
• Focus on revenue maximization & cost control, in accordance with company standard
operating procedures
• Manager onsite inventory according to company standards.
• Maintain and cultivate positive public relations with the Hotel account
• Maintain positive employee relations
• Effectively utilize the company’s business software
• Ensures that billing is reviewed and approved by clients.
• Maintaining a high level of professional appearance, demeanor, ethics and image of self and company.
• Supervise security, inventory control, transportation and maintenance of equipment.
Ensure all employees are properly trained in all area Customer Service
• Provides outstanding customer services by establishing excellent working relationships with internal and external clients, team members, neighboring our Event Production locations and all vendors.
• Meet with guests onsite to ensure that their needs are met, and the equipment setup is
working properly.
• Portrays a polished, professional image according to the guidelines in the Employee Guide
and/or hotel standards and ensures the team adheres to the same standards.
• Supervises and mentors staff to ensure client satisfaction and revenue maximization via
onsite perfecting.
People Development & Training
• Promotes and reinforces a positive working environment centered on our Event
Productions core values.
• Maintain a positive employee relations environment for all AV and Business Center (if
applicable) team members.
• Manage performance, address employee concerns, maintain adequate staffing levels, and
facilitate team development.
• Lead by example in portraying a polished, professional image according to the guidelines in
the Employee Guide.
• Promote and drive professional development and training efforts to improve overall
business acumen, technical knowledge, and service to the field.
• Effectively utilize all company computer systems and software programs and ensure
technicians are properly trained to use them. Complete standard and as-needed reports
accurately and on-time
Two positions are available. This is a full time position for both the Scotts Valley area or the Berkeley area. Benefits and competitive pay! Must be US Citizen or Green Card Holder! No H1B.
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