DSI Systems Inc., an Authorized AT&T Distributor Partner, has an immediate career opportunity for a motivated individual to fill our Training Manager position. This position is instrumental not only in training call center agents but also in striving to keep our clients’ products and services top-of-mind with these agents.
The Training Manager is responsible for helping our businesses by developing, facilitating, and supervising training programs for employees. The Training Manager will assess the needs of our business, and implement training and development plans. In addition, they will facilitate a wide variety of training programs that enhance the effectiveness of our workforce.
- THIS IS AN IN-OFFICE POSITION THAT WILL REPORT TO OUR RICHARDSON, TEXAS OFFICE. *
About DSI
DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners; through sales management, marketing assistance, hardware logistic solutions, immersive training, engineering expertise, and proprietary software solutions.
We believe that relationships are the most important part of our business. Whether it’s mobility, broadband, video, commercial, residential, L & I, MDU, or all; we are a one-stop solution to help sales partners uncover growth opportunities.
Requirements
- Clear, dynamic, and precise communication skills with all levels of employees, from entry-level agents to leadership, both inside and outside our organization
- Video/cable, high-speed internet, wireless, and/or consumer electronics sales experience
- Minimum 5 years of elite-level presentation and training curriculum development
- Proficiency in many forms of audience-driven content creation, design, and delivery
- The qualified candidate should be able to create and deliver clear, engaging, aesthetically formatted, and properly animated PowerPoint content with quickness and ease
Computer Skills
- Microsoft Office Suite (PowerPoint, Excel, Word, Outlook); strong computer proficiency, web conferencing (ex. Zoom, WebEx, MS Teams), and A/V setup and troubleshooting skills (projector setup, TV and audio systems)
- Adobe Creative Suite, LMS, Cloud storage services, and general audio/video editing, preferred
Additional Requirements
- Bachelor’s degree from an accredited institution in a related field (Communications, English, Theater/Performance Arts, Business, or Marketing)
- Neat, professional appearance and outgoing demeanor
- Valid passport
- Moderate international travel may be required
- Spanish Bilingual is a plus but not required
Essential Functions
To perform this job successfully, an individual must be able to excel at each essential function, which includes, but is not limited to
- Identify and access training needs through consultation with partner account managers
- Deliver and host dynamic, energetic, and engaging training and meetings
- Oversee the creation, development, maintenance, organization, and execution of all forms of AT&T-related training content and delivery for assigned partner audiences throughout the US and abroad
- Hire, develop, grow, advise, and manage 2 national training specialists
- Oversee on-site call center instructor-led classroom workshops, including, but not limited to, rep training, computer-based virtual training and webinars, Train-the-Trainer (T3) onboarding, and continuing education efforts, side-by-side instruction for coaches, team leads, and SME’s
- Working side-by-side with the Training Director and content developers to ensure timely and appropriate training material development and scheduling for all efforts
- Ensure the team delivers AT&T-related product and service training to assigned Live-in-Person and Web-Based audiences in a dynamic, energetic, personable, engaging, intelligent yet entertaining fashion
- Help build, update, and maintain sales and training presentations, job aids, reference material, and other pertinent digital vehicles for learning optimization across all assigned platforms and audiences – with a primary focus on AT&T High-Speed internet, and AT&T wireless services, products, technologies, sales skills and techniques
- Ability to gain insight and formulate patterns within each assigned audience to bring a unified training message throughout our programs
- Other responsibilities as assigned
Benefits
- Paid Vacation and Sick Time
- Medical, Dental & Life insurance are available on the first day of the month following your first day of employment
- 401k Plan with employer matching
- Employee Profit Sharing Program
- 50% AT&T wireless discount
DSI
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