Entertainment Careers Casting Calls and Auditions

Sr. Assistant Kitchen Manager

Chicken N Pickle is a dynamic, multi-purpose entertainment venue that delivers a premium experience by providing high-quality service and food in a fun, fast-paced environment. We seek a Sr. AKM to support a high volume multifaceted Back of House Operations. The Sr. AKM supports the EKM and the BOH management team to lead and guide the execution of high-quality food while motivating and developing teammates to provide a premium guest experience.

The Sr. AKM responsibilities include developing AKMs, and hourly team members. The candidate leads the kitchen team to understand and utilize all CNP culinary tools that guide the teams to deliver a high level of sanitation, organization, and recipe-right entrees.

The Sr. AKM leads efficient BOH operations and maintains production goals, productivity, efficiency, quality, and customer-service standards.

Sr. Assistant Kitchen Manager Responsibilities:

• Embody Chicken N Pickle’s core values: Authenticity, Community, Connection, Integrity, and Quality
• Demonstrates and supports a culture of diversity, equity, and inclusion
• Coordinate and execute daily Back of House operations
• Supervise food prep and recipe execution guided by CNP BOH tools and processes.
• Supervise and evaluate Kitchen team members.
• Lead training and development of new and existing team members.
• Evaluate staff performance and provide feedback
• Supports budgetary needs for all BOH operational supplies and COGs
• Ensure compliance with sanitation and safety regulations
• Utilize CNP policies and protocols that maintain restaurant operations.

Sr. Assistant Kitchen Manager Qualifications

• They have previous work experience as a high volume Kitchen Manager or Sr Sous Chef.
• Bilingual strongly preferred
• Must be knowledgeable in various cuisines, current culinary trends, and cooking techniques
• Capable of utilizing BOH systems, i.e., Excel, Word, and additional technology-based programming.
• Ability to follow all sanitation guidelines set by the state/county and CNP
• Excellent physical condition and stamina, on feet for eight hours, and able to lift 50 pounds.
• Excellent organizational skills
• Works well under pressure
• Conflict management abilities
• Excellent communication skills, bilingual preferred
• Ability to manage a team in a fast-paced work environment
• Certification from a culinary school or degree in Restaurant Management is a plus
• Perform in an active, fast-paced, indoor and outdoor venue, with the flexibility to work during evenings, weekends, and holidays

Work Environment: The work environment characteristics described here represent those a Sr. AKM encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is frequently exposed to outdoor weather conditions. The employee is occasionally exposed to cleaning chemicals. The noise level in the work environment is usually loud.

Physical Demands: The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands; reach with hands and arms and talk or hear. The employee must frequently stoop, kneel, crouch, or crawl and taste or smell. The employee is occasionally required to sit and climb or balance. The employee must frequently lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Chicken N Pickle

POSITION SUMMARY

As Director of Restaurants, you will be responsible for developing an environment that creates excitement for internal and external guests. In this position, you will also be responsible for creating “Real Life Magic” – as seen by our guests – as well as behind the scenes for our associates. The Director of Restaurants also has the ability to exercise good judgement in a variety of situations – utilizing strong written and verbal communication skills while balancing multiple competing priorities. The individual in this role is responsible for assisting in the management of multiple Food and Beverage outlets.

Here at Nemacolin resort, our associates know to “Expect the Unexpected” – You have come across the career opportunity where entertainment and excitement are the job description. This position must be committed to making every experience memorable all while having fun and relishing the incredible atmosphere of the resort.

With everything we do, we believe a stay with us will enhance your life by creating memories that last a lifetime. How do we accomplish this? We place food and service at the heart of everything we do! We just happen to operate a phenomenal resort called Nemacolin; you should come and grow your career here!

As Director of Restaurants, you will be responsible for developing an environment that creates excitement for internal and external guests. In this position, you will also be responsible for creating “Real Life Magic” – as seen by our guests – as well as behind the scenes for our associates.

Be Excellent, Be Engaged, Be Empowered to Create Lifelong Memories.

ESSENTIAL FUNCTIONS:

(The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for this position.)

• Deliver internal and external guest service the Nemacolin Way. Goes above and beyond – whether for an associate or guest.
• Delivers a strong emphasis on increasing service standards, developing future leaders, creating luxury/high-end training programs and more.
• Coordinate daily activities to ensure high productivity and quality standards are maintained.
• Assists in administration of Restaurant and Beverage operations – including, but not limited to: Rockwell’s, Tavern, Lautrec, Pantry, Aqueous, Barattolo’s, and more.
• Responsible for supporting all outlet Managers/Assistant Managers to ensure their development and professional success.
• Maintains, coordinates, and oversees training of associates to ensure the highest quality of luxury service is maintained.
• Oversees opening, operating and closing checklists for each specific outlet.
• Responsible for overseeing training of new associates as well as supporting all shifts in filling call-off needs.
• Oversees scheduling, forecasting, coaching of associates for needs/issues and present to Vice President.
• In absence of Vice President Food and Beverage, attend meetings, functions, and leadership roles as support.
• Responsible for maintaining, overseeing, and developing specialty nights.
• Works with Vice President of Food and Beverage on P&L’s, forecasting, budgeting, labor/food costs as well as accountability and critique.
• Responsible for reviewing all general ledge charges for accuracy for all F&B outlets.
• Reviews full flash report on daily basis and respond accordingly.
• Verify payroll accuracy with each outlet manager and monitors cash over/short reports.
• Reviews all outlet PO’s as well as staffing guides, monthly inventories, etc.
• Takes an active role in all mandatory F&B meetings (resume, ops, F&B).
• Develop relationships with culinary team to develop, analyze and cost menus.
• Plan an instrumental role in achieving the companies’ goals.
• Reports any safety hazards to assigned leader.
• Other job duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• Bachelors’ degree in hospitality management and/or relatable restaurant leadership experience.
• Minimum of 5 years’ experience in the hospitality industry – with the most recent experience overseeing F&B multi-outlet operations in a high-volume, high-end luxury resort preferred.
• Understanding of computerized systems.
• Excellent customer/guest service skills.
• Ability to perform effectively in a fast-paced environment.
• Strong organizational skills.
• Ability to effectively perform multiple tasks.
• Excellent writing/report writing skills – ability to prepare and understand all necessary reports.
• Ability to interface professionally with business contacts and customers

These skills and abilities are typically acquired through at least 5-years of on-the-job training or related experience in a high-end 4 or 5 star/4 or 5 diamond hotel/resort overseeing multiple Beverage outlets at once.

This job description cannot possibly include a complete comprehensive listing of all the activities, duties or responsibilities that may be require by the organization and/or members of management. It reflects management’s assignment of essential functions, but it does not prescribe or restrict the additional tasks that may be required.

(Keywords: Food and Beverage, Food and Beverage Manager, Food and Beverage Management, Food and Beverage Director, Director of Food and Beverage, Restaurant Leadership, Restaurant Management, F&B Director, F&B Manager. Pennsylvania, Pittsburgh, Hospitality Leadership, Hospitality Management, Food and Beverage Operations Manager, Senior Food and Beverage Operations Manager)

Nemacolin

The Senior Manager of Event Services will assist the Director of Event Services with overseeing the Events, Box Office and Group Sales Departments. This individual will manage many aspects of front of house operations in the facility from the advance planning stages through the end of the event; this position will recruit, train, motivate, and evaluate all front of house staff including box office, ticket sales, group sales, building security, guest services, parking and medical staff. The Senior Manager of Event Services will also coordinate police presence and local public safety officials to ensure events run smoothly; coordinate communication between event related staff and delegate assignments and be responsible for overall customer and lessee satisfaction.

This role will pay a salary of $60,000 to $80,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

• Develops, maintains and implements all training activities for part-time Event Services employees within the department.
• Participate in formulating, administrating and developing policies and long- range goals/objectives for the Event Services team.
• Creating and managing part time staff schedules
• Assist with processing payroll for part time staff.
• Implement disciplinary procedures with staff as needed as per the building’s policies and procedures.
• Provide excellent customer service assistance to internal and external clients.
• Coordinate event security with the various show promoters, exhibitors and sub-contractors working events at the facilities.
• Liaison with the local Police Department and medical providers.
• Keep accurate records on all matters concerning subordinates.
• Maintain and control inventory of all department uniforms and event equipment.  
• Conducts shifts briefings with staff providing necessary information.
• Manage event staff, event security, medical and police during events at both facilities.
• Assists with hiring, training, supervising, and retaining of Event Staff.
• Scheduling and posting Event Staff and Event Security for all venue events and shows.
• Assists with selecting and training Event Services & Security Supervisors.
• Assists preparing Event Security plan for all venue events and concerts.
• Coordinating and communicating all relevant information for assigned events includes preparing and distributing Event Detail Sheets.
• Preparing Post Event Report for all events coordinated.
• Assists with developing and updating Supervisor’s and Event Services Manuals
• Continually improving Department’s performance and reputation.
• Perform other tasks as assigned by General Manager or Director of Event Services, and Event Managers.

• Bachelor’s Degree in a related field from an accredited college/university.
• Minimum of  (5-7+) years of customer services experience.
• Minimum 3 years supervisory experience in a similar field managing/leading people and teams.
• Demonstrated knowledge of Event Services and Events preferably in a sports/entertainment environment.
• Ability and willingness to work a flexible schedule including evenings, weekends and holidays.
• Must demonstrate ability to function in a fast paced, high pressure environment.
• Exemplary customer service skills with the ability to handle multiple tasks and priorities simultaneously.
• Must be detail oriented, have strong organizational skills, and demonstrated interpersonal skills
• Knowledge of supervisory skills including how to motivate, support and involve employees in accomplishing goals and objectives.
• Proficient computer skills.

 Intellectual/Social demands:

• While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame.  This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.

Physical demands:

• While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; and occasionally access storage areas, cabinets. Constantly moves about the facility and event site before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.

Work environment:

• The essential functions of this position are usually performed indoors. The noise level in the work environment can range from minimal to loud during events depending on the employee’s location, and is minimal during non-event times.

Oak View Group

The Assistant Restaurant Manager will lead a group of employees in a manner which ensures delivery of World Class customer service, award winning food & beverage product, and an entertaining environment that blends together to create a seamless dining experience resulting in increased customer loyalty, real cover growth and improved operating margins. The Assistant Restaurant Manager must work well with the team to ensure adherence to all company established policies, procedures, standards, safety and sanitation issues and compliance with gaming regulations. The Assistant Restaurant Manager should lead by example and create an environment where all guests and employees feel comfortable, welcome and special.

Essential Duties and Responsibilities Include:

Show strong leadership skills and ability to lead a team.
Assists the Restaurant Manager with all facets of running the restaurant operation and completes all tasks, duties, responsibilities, and projects as assigned within set timelines.
Directs and organizes the activities of the team to maintain high standards of food, beverage and service.
Assists in interviewing, hire, train, recommends evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Develop, implement and monitor schedules for the operation while maximizing service levels and achieving a profitable result.
Communicate both verbally and in writing to provide clear direction to the staff.
Attend all meetings and training as required or scheduled.
Assist co-workers with their job duties as needed and be a team player.
Effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Display fair and consistent treatment to food-service employees with respect to disciplinary action and provide supportive documentation.
Develop and maintain close working relationships with all departments of the hotel and casino.
Work “on the floor” during appropriate restaurant hours to observe how employees are treating our customers and to ensure quality service. Take corrective action as needed.
Ensure staff adherence to policies and practices regarding the use of the POS system.
Perform all assignments and duties as directed by the F&B Director.
Communicate with management, peers and subordinates in a professional, positive and consistent manner.
Conduct regularly scheduled staff meetings, daily shift meetings, and ensures staff attendance at all company scheduled communication meetings and training classes.
Maintain overall restaurant equipment, linen, uniforms, etc. Ensure uniform standards, appearance standards, cleanliness, safety, and other established rules, guidelines, policies, and practices are met consistently.
Controls the inventories of food, beverage, and non-food supplies.
Handles all accidents and resolves customer complaints in an effective and timely manner.
Coaches employees on how to resolve guest issues and de-escalate conflicts.
Responds promptly and effectively to guest inquiries and coordinates special arrangements and requests following established guidelines and policies.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Supervisory Responsibilities:

This position has supervisory responsibilities.

Job Requirements:
Must be at least 21 years of age and have a High School diploma or GED/equivalent.
(2-3 years) Previous supervisory/managerial experience in a high volume, upscale casino or resort/hotel restaurant operation managing a staff of at least 40.
Read, write, speak and understand English fluently.
Excellent customer service/communication skills.
Excellent time management skills.
Must be computer literate.
Must have a strong sense of urgency.
Demonstrate team building experience.
Abilities to inspire, train, and develop people for promotion.
Strong organizational skills.
Excellent listening skills.
Understand, follow and enforce ALL ABC ACT.
Understand and able to follow P & L
Understand and able to follow COGS Report
Understand and able to run micros and SWS
Knowledge of a beverage (bar) operation
Follow and enforce company policies and procedures.
Excellent safety and sanitation skills.
Thorough understanding of human resource requirements and regulatory standards.
Creative problem solving skills.
Enthusiastic in both leadership and customer service.
Wine knowledge preferred.
Knowledge of restaurant accounting and operation practices, financial reporting, tip reporting, attendance reports, and use of other tracking tools and systems.
Versed in all aspects of the general operation of a food service business.
Available to work required schedule which may include nights, weekends, holidays and overtime as needed.
Must be physically mobile with reasonable accommodation.
Must be able to respond to visual and oral cues.
Must be able to reach above and below the shoulder, grip small items (i.e., flatware, plates, cups, glasses), bend, stop and twist while carrying restaurant stock to and from supply areas; able to reach across tables and counters; able to stand and walk for up to 10 hours; able to use hand motions when cleaning and wiping menus and table tops/counters.
Able to tolerate second-hand smoke, noise and bright lights.
Able to work at a fast pace in an often crowded/noisy environment.
Must be able to maintain a neat, well groomed, professional appearance and uphold the company appearance standards. Must maintain good posture and poise throughout shift.
Able to multi-task, handle stressful situations, and make quick decisions based on established company standards, policies and procedures.
Able to interact well with internal and external guests to achieve positive outcomes for the property and guests of the facility.
Must be able to lift and carry up to 35 lbs. (Tables, chairs, glass racks, oval trays with food & dishes, cash registers, POS equipment).
Must be able to push or pull 50 lbs. (Tables and chairs as required to provide appropriate seating arrangements for customers.).

Work Environment:

Employees working the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.

The Company provides its employees with a comprehensive benefits package which includes medical, dental, vision care, life insurance and a 401(k) Retirement Plan. In addition to these benefits you are entitled to paid time off (PTO), an employee assistance program (EAP) and more!

All applicants must be able to demonstrate their U.S. work authorization during the employment verification process.
Fantasy Springs Resort Casino

Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:

• Full Time employees have access to Medical and Dental insurance to fit your needs
• Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
• 401K match (Let us help you build your financial future)
• Companywide Hotel Room Discounts (Who doesnt love to get away)
• Paid Time Off
• Employee Assistance Program (We are here to support you)
• Employee family events (bring the kids!)
• Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
• Many more, please inquire for more details

SUMMARY

Fun for friends, families, groups, individuals… fun for all. Game Changer experience center at Lanier Islands is a year-round destination for all of our resort guests. With indoor activities like our virtual Sport Suites, Axe Throwing, Mini Golf, delicious dining at our on-site Experience Center and Video Games galore… the Game Changer Experience Center will prove to be fun for everyone. Book a group outing, party or just come have fun with friends!

The Restaurant General Manager works in support of the resort operations team in leading the efforts of the Game Changer recreational facility. The Restaurant General Manager is focused on driving financial results, guest satisfaction and associate fulfillment. In this endeavor, they are responsible for ensuring continued and profitable sales growth and excellent customer service in the assigned operations through effective management of the team and all available resources and in compliance with company policies and standards, local, state and federal.

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ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

TEAM

• Cultivates a strategic team environment that provides exceptional customer service while directing the management team and ensuring all staff members perform at a consistently high level.
• Assures staffing levels and management coverage is appropriate to meet the needs of the business and maximize the customer experience.
• Promotes positive employee relations including effective delegation of managerial duties, fostering high staff morale, upholding operation standards, and execution of the performance management process.

• Ensure service staff review and successfully complete alcohol awareness certification program as required by state and provide responsible service of alcoholic beverages.

• Coach, counsel and discipline employees when necessary.
• Review and approve daily and weekly punch details for staff and complete payroll as required ensuring accurate wage and hour information.
•  

OPERATIONS

• Oversee the daily operations of outlet for efficient operations.
• Work in conjunction with lease operating partners (Entertainment and games) to ensure clear vision and deliverables in line with marketing plan.
• Work as liaison for ownership with lease operating partners to maintain accountability.
• Act as point of contact for all resort group sales and catering leads and work directly with clients for events generated by resort sale and catering teams.
• Hire, train and develop leadership team for operation.
• Ensure team member scheduling is at proper staffing levels; watch labor cost daily to ensure effective scheduling.
• Manage point of sale processes including maintenance of the master item list, pricing parity across each revenue center, screen menus, pricing, key assignments, reports and analysis.
• Process daily sales reports and other reports as requested to compare against daily audits.
• Inspect food and beverage operation daily to ensure high quality food and food presentation, cleanliness and side work duties completed.
• Maintain physical plant by completing equipment checklist and work order procedures and conducting weekly inspections. Complete work orders for any equipment in need of repair or replacement.
• Participate in monthly inventories.
• Initiate programs to reduce breakage and loss in China, Glass and Silver.
• Address customer queries courteously and ensure customer satisfaction.
• Consistently meet the standard for the guest experience (Unifocus).
• Maintain a safe and secure environment for all guests and staff.
• Continuously improves operational execution through attention to detail and adherence to Pyramid Global Hospitality operating standards and philosophies.

FINANCIAL

• Create annual budget and business plan to meet targeted financial performance.
• Set forecasting goals by period and hold managers accountable for setting and meeting departmental goals.
• Develop short-term financial and operational plans for the Experience Center, which support the overall objectives of the Experience Center and of the Resort.
• Maximize food and beverage sales by identifying and targeting sales opportunities through marketing including promotions and special events and by training staff on up-selling.
• Maintain systems which insure overall fiscal responsibility for inventory, etc.

COMMUNICATION

• Maintain open lines of communication with all employees and departments. Conduct daily pre-shift meetings to inform staff of events; reviews daily specials.
• Attend meetings/training as required by management.

• Prepare and submit all required reports and assignments in a timely manner.

COMPLIANCE

• Ensure adherence to all local liquor laws and sanitation/safety regulations.
• Ensure adherence to all state food safety requirements including purchasing, receiving, storage, preparation and service of food and non-alcoholic beverages.
• Hold certification as Food Safety Manager.
• Maintain copies of operating permits, licenses and certifications as required.

What are we looking for?

• EDUCATION and/or EXPERIENCE

  Minimum 3 years in Restaurant, Hotel, Club or Resort restaurant operation as a Food and Beverage Manager;

• Associates degree or greater preferred;

• Management Training certification.

• Food Safety certification and Alcohol Awareness training

• Knowledge of hospitality software including Oracle Simphony, Amadeus and Opera

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pyramid Global Hospitality

We are currently looking for our:

Coordinator, Property & Client Services

What we offer

Reporting to the General Manager and supporting the Center Management Team, this is a full‐time role responsible for all center‐level administration, including but not limited to service contract and vendor administration, finance administration, and tenant administration and coordination. Coordination and execution of the on‐site Specialty Leasing and Brand Ventures program, and providing all customers including guests, retail partners, contractors, and internal cross‐functional teams with an exceptional service experience, while always maintaining compliance with company policies and procedures.

Scope

Contracts Administration (Service Contracts, Work Orders & General Expenditure)

• Maintains the Center Contract Log: logs new contracts, amendments and follows up with Facility Operations on expirations that require a new contract or renewal.
• Works in partnership with Facility Operations, drafts work orders and service contracts, checks and updates forecast expenditure balance.
• Monitors and manages compliance of center teams with the Contract Policy and Finance Authorization Matrix.
• Through Procore, supports the bidding process:
• Performs Know Your Partner/GAN Compliance checks.
• Notifies vendors of recommendations.
• Collects vendors’ Certificates of Insurance.
• Drafts contracts and issues to vendors for execution.
• Uploads vendor executed contracts and follows through internal approvals.
• Reconciles costs to process vendor payment.
• Creates and processes Change Orders.
• Attends weekly progress meetings with Facility Operations and follows through assigned actions.
• Supports Facility Operations in the preparation of work permits for center contract works (e.g. sprinkler drain‐ down) and furnishes contractors with relevant permits (through the Sine visitor management system for Flagships and manually for Regionals)

Finance Administration (Accounts Payable, Accounts Receivable and Other Finance Processes)

• Accounts Payable (CAM/center‐specific and CAPEX):
• Processes payables (PO/PA‐Invoices)
• Matches invoices to purchase orders/projects.
• Obtains necessary back‐up documentation.
• Routes invoices and follows up payments with corporate Accounts Payable and Fixed Assets.
• Monitors payable system for invoices on hold, coding errors etc. and troubleshoots with Facilities Director/General Manager.
• Accounts Receivable:
• Supports the General Manager, Operating Manager and AR Manager, as instructed.
• Responsible for uploading request and back‐up documentation into the Box file for the Portfolio Associate to action.
• Violations (OTH)
• Construction (CCH) Manual Billing
• Services Sold (SVS)
• Legal Manual Billing
• Receives manual checks and maintains the Check Log for recording and auditing receipt of manual checks. Arranges FedEx delivery of manual checks to the centralized lockbox.
• Specialty Leasing Percent Rent Billing:
• Obtains sales from Tenants in accordance with lease terms, follows‐up on any outstanding data to full completion and uploads data into Salesforce.
• Verifies Tenant billing on the monthly Rent Roll and issues to the General Manager for approval.
• Calculates percentage rent billing from sales data and creates/processes/sends manual bill.
• Month End/Quarter‐End/Year‐End Processes:
• Prepares a list of accruals and collates back‐up documentation. Verifies accruals in system and assists the General Manager with the forecast.
• Reconciles P‐card expenses, uploads receipts, and verifies payment.
• Centers with central Plant – prepares Central Plant Union (Engineers) payments:
• Calculates Union Dues/Annuity/Pension, creates invoice for overtime and bill‐back.
• Creates a check request for Dues/Annuity/Pension and submits into Nexus, routes to Accounts Payable.

Specialty Leasing & Brand Ventures Coordination of Center‐level Program

• Supports Specialty Leasing and Brand Ventures operations. Responsible for center‐level coordination and management of ALL temporary in‐line and common area mall activations, including Retail Merchandizing Units (RMUs), pop‐up in‐line stores, and kiosks.
• Performs center walks/inspections, ensures Tenant activation complies with visual merchandising Design Guidelines.
• Monitors pipeline activity, distributing reports to center team, and plans the activation schedule.
• Arranges regular communications with center teams to align on activity (General Manager/Asst. General Manager/ Facility Operations.
• Arranges regular communications with the Specialty Leasing team to plan the schedule, align on Tenant requirements and troubleshoot issues.
• With support from Marketing, liaises with Tenants on retail and center operations, sales, and customer service, optimizing performance and income.
• Obtains permits from the local authority, where required, and supports Tenants with the same.
• Obtains Tenant Certificates of Insurance and uploads to Salesforce.
• Obtains Tenant signage proposals and internal approval from Retail Design Management, ensures the Tenant implements according to the approved specification.
• Coordinates the roll‐on roll‐off of units, issues instructions to Facility Operations and follows through to completion.
• Issues meter readings and utilities supplier information to Tenants (in‐line stores and kiosks only).
• Inventory management in partnership with Facility Operations:
• Communicates maintenance and repairs. Creates associated purchase orders/invoices and forecasts for expenditures.
• Checks Exiting Condition Reports are completed for all vacant, outgoing in‐line units and kiosks.
• Maintains an equipment and asset inventory schedule.
• Takes photos of activations, media, and space opportunities and uploads them to Salesforce as required.

General Coordination & Duties

• Sales Collection:
• Obtains sales from ALL permanent and temporary retailers in accordance with lease terms and uploads data into sales tracking system.
• Completes Sales Report sign‐off and issues to the General Manager for approval.
• Processes Open/Closed/What’s Happening Notices in accordance to policy.
• Uploads executed storage leases in the system.
• Processes mail – receives, opens, scans and mails: Certificates of Insurance, manual checks (mails to the lockbox), invoices, other general information.
• Prepares Tenant Operational Defaults for breach of lease covenants, issues to the General Manager for signature and distributes to the Tenant.
• Coordinates URW Connect:
• Uploads URW communications from Management Team to Tenants.
• Responds to Tenant requests and communicates these to relevant team members for follow‐up.
• Processes Tenant requests for works and approves after hours work permits (checks insurance, reviews work in conjunction with Facility Operations).
• Attends weekly staff meeting and customer service (“Style” program) sessions.
• Attends required training classes and programs.
• Other duties, as assigned.

What we are looking for

• BA or BS degree or equivalent experience required.
• 2‐3 years’ prior experience in an administration role, working with cross‐functional teams.
• Experience of basic finance administration: processing purchase orders/invoices, assisting with accruals and budget forecasting.
• Proficient in current Microsoft Office software including Outlook, Word, Excel, PowerPoint, and SharePoint. Working knowledge of enterprise management systems (Salesforce) and project management software (Procore) is advantageous.
• Ability to understand and interpret legal agreements.
• Ability to conform to policies and procedures and familiarity of working within a compliance framework.
• Ability to respect confidentiality and sensitivity of information.
• Exceptional process management skills: can organize and prioritize an efficient workflow, simplify complex processes, anticipate, and adjust for problems and roadblocks, adapt to changing priorities, and manage from start to finish.
• Exceptional customer service skills and the ability to develop and maintain effective relationships; dedicated to meeting the expectations and requirements of internal and external customers, specifically through listening and responding to concerns both in the moment and via digital communication means.
• Ability to maintain composure in all scenarios.

Annual Salary Range

Non-Exempt

$50,000 – $70,000

What is important to us

Unibail-Rodamco-Westfield (URW) is driven by an entrepreneurial foundation of talented and ambitious employees who embrace change, strive for innovation, and know when to venture into uncharted terrain. Teams within URW are collaborative and thrive by working together to seize opportunity and solve challenges. Employees receive mentorship and guidance while being empowered to drive their initiatives, embracing their individuality and unique backgrounds. URW‘s flagship destinations are interwoven into the community fabric, and we give employees the power to be impactful in their work and lead meaningful change in our communities through volunteering, DE&I programming and leading ESG efforts. URW is an innovator and trend setter in experiential entertainment and is making bold moves to be a brand that creates inspiring consumer experiences in-person and digitally. Breaking beyond conventional beliefs, URW is surprising and delighting customers by reinventing being together and creating memorable moments.

Unibail-Rodamco-Westfield is an equal opportunity employer that embraces diversity of backgrounds, perspectives, experience, and skills. We believe that diversity plays an important part in the success of our business, and we are committed to creating an environment which respects, values, celebrates and makes the most of people’s differences.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, and other legally protected characteristics.

Join us to Reinvent Being Together.

Unibail-Rodamco-Westfield

The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; as needed hire, train, schedule and supervise all event staff, as well as oversee building security and parking services; interact with all departments and vendors as well as local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; insure timely and accurate coordination of event financials with finance department; be responsible for and ensure overall customer and lessee satisfaction and experience.

This role will pay a salary of $55,000 to $70,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

• Plan, service and supervise large events.
• Plan, direct and evaluate the work of subordinates.
• Provide leadership for event personnel.
• Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives.
• Establish and maintain effective working relationships with staff, contractors, and facility users.
• Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed.
• Compete all duties with a customer service focus through teamwork and dedication.
• Perform advance work on logistics for events/shows.
• Assist in the preparation of building to meet the requirements of upcoming events/shows.
• Complete pre-show event financial estimates.
• Complete post-show event settlements.
• Advise lessees on services available from independent contractors for events.
• Recruit and train event, parking and security staff.
• Create work schedules for events, parking and security staff, delegate assignments and review performance and results.
• Function as a liaison between users of the facility and the facility staff.
• Recommend and evaluate required event staffing levels.
• Coordinate communication between building staff and show staff during load in and load out.
• Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors and patrons/public.
• Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction.
• Order and maintain equipment (radios, headsets, etc.) for all event, parking and security staff.
• Ensure that the facility is cleaned prior to, during and after all events to maintain building’s appearance and increase customer satisfaction.
• Inform/train all staff on customer service program, ensuring proper and constant execution.
• Make hospitality arrangements as needed.
• Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly.
• Review emergency planning procedures with all events staff for each event
• Create and distribute detailed data sheets prior to every event.
• As needed assist and direct changeover crew with breakdown and setup of events
• Coordinate with Finance/Payroll as needed to ensure event staff and other applicable parties are paid.
• Coordinate services needs with Food and Beverage department as needed.
• Serve as Manager on duty as scheduled.

• Three to five (3-5+) years’ experience of increasing responsibility in event management, preferably with background in convention center, sports facility, performing arts facility, or other multi-purpose assembly facility.
• Graduate of an accredited four (4) year college with degree emphasis in management or industry-related field (i.e. entertainment, sports, meeting planning, recreation, and business) preferred.
• Three (3+) years’ experience managing/leading people and teams.
• Possess a high level of both external and internal customer service and advanced interpersonal skills.
• Ability to function effectively and make management decisions in a face-paced, constantly changing high pressure environment.
• Detail oriented and organized with effective time management skills.
• Ability to work flexible and sometimes demanding schedules including: nights, weekends, and holidays.
• Ability to perform duties of this position indoors and occasionally outdoors in the weather conditions prevalent at the time.
• Ability to communicate clearly and concisely, both written and orally.
• Advanced computer proficiency: E-Mail, Excel, Word, PowerPoint, Outlook, and database presentation.
• Familiarity with Computer-Aided Design software (CAD).

INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Intellectual/Social demands:

• While performing duties of this job, the employee is frequently required to multi-task under time limits and with moderate to high pressure situations. Position requires constant attention to details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time; Position also requires frequent use of interpersonal and communication skills with staff including following verbal, written or a diagram of instructions. Employee must be able to recognize and resolve conflicts in being able to openly communicate with all staff. This position requires employee to frequently work both independently and as part of a team for variety of tasks. The employee must be able to communicate clearly and concisely in the English language.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

• While performing duties on this job, the employee will constantly move about inside and outside various areas of the facility before/during/after events; position will require employee to frequently bend, stoop or crouch in order to set-up, tear down or clean in various areas of the building. Employee will need to communicate via radio and in person with staff to exchange accurate information. Employee may frequently be required, due to business demands and event operations, to lift and/or more up to 40 pounds. 

Work Environment:

•  The duties of this position are performed primarily indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment and moderate to loud during event days and when equipment is in operation. 

Oak View Group

Here we GROW again, and so can you!  Isn’t it time to learn how to challenge your greatest potential and stopping searching for a job and begin building a career?  With 20 locations currently, 5 additional clubs being added by years end and a total of 50 locations planned over the next 3 years, there is no better time or place than Crunch Fitness!

We will not only challenge your potential, but provide you with education, tools systems and leadership that can help turn your fitness passion into a career!

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Our Compensation:

Here are Crunch we structure our compensation to reward our employees for their dedication to client retention, personal growth and educational development.

• Private Session compensation between $29 and $63 per hour.

What we look for in our Fitness Professionals: 

• CPR Certified
• Nationally recognized personal training certification
• A desire for personal growth
• Team oriented individual
• Outgoing personality
• Organized
• Service minded
• Professional
• Be willing to go above and beyond
• Efficient and effective communication skills

The ways you benefit:

• Free Education through an industry leading Certification
• Exciting team environment
• Growth opportunity in a rapidly growing company
• Free Crunch Fitness membership
• Potential earnings up to $80,000 per year

If you’re ready to stop looking for a job and ready to begin a CAREER then now is the time to contact Crunch!

Crunch Fitness

Here we GROW again, and so can you!  Isn’t it time to learn how to challenge your greatest potential and stopping searching for a job and begin building a career?  With 30 locations currently, and a total of 50 locations planned over the next 2 years, there is no better time or place than Crunch Fitness!

We will not only challenge your potential, but provide you with education, tools systems and leadership that can help turn your fitness passion into a career!

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Our Compensation:

Here are Crunch we structure our compensation to reward our employees for their dedication to client retention, personal growth and educational development.

• Private Session compensation between $29 and $63 per hour.

What we look for in our APTM: 

• CPR Certified
• Nationally recognized personal training certification
• A desire for personal growth
• Team oriented individual
• Outgoing personality
• Organized
• Service minded
• Professional
• Be willing to go above and beyond
• Efficient and effective communication skills

The ways you benefit:

• Free Education through an industry leading Certification
• Exciting team environment
• Growth opportunity in a rapidly growing company
• Free Crunch Fitness membership

If you’re ready to stop looking for a job and ready to begin a CAREER then now is the time to contact Crunch!

Crunch Fitness is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.

Crunch Fitness

Here we GROW again, and so can you!  Isn’t it time to learn how to challenge your greatest potential and stopping searching for a job and begin building a career?  With 30 locations currently, and a total of 50 locations planned over the next 2 years, there is no better time or place than Crunch Fitness!

We will not only challenge your potential, but provide you with education, tools systems and leadership that can help turn your fitness passion into a career!

Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.

Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

Our Compensation:

Here are Crunch we structure our compensation to reward our employees for their dedication to client retention, personal growth and educational development.

• Private Session compensation between $29 and $63 per hour.

What we look for in our APTM: 

• CPR Certified
• Nationally recognized personal training certification
• A desire for personal growth
• Team oriented individual
• Outgoing personality
• Organized
• Service minded
• Professional
• Be willing to go above and beyond
• Efficient and effective communication skills

The ways you benefit:

• Free Education through an industry leading Certification
• Exciting team environment
• Growth opportunity in a rapidly growing company
• Free Crunch Fitness membership

If you’re ready to stop looking for a job and ready to begin a CAREER then now is the time to contact Crunch!

Crunch Fitness is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status.

Crunch Fitness