The Senior Manager of Event Services will assist the Director of Event Services with overseeing the Events, Box Office and Group Sales Departments. This individual will manage many aspects of front of house operations in the facility from the advance planning stages through the end of the event; this position will recruit, train, motivate, and evaluate all front of house staff including box office, ticket sales, group sales, building security, guest services, parking and medical staff. The Senior Manager of Event Services will also coordinate police presence and local public safety officials to ensure events run smoothly; coordinate communication between event related staff and delegate assignments and be responsible for overall customer and lessee satisfaction.
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This role will pay a salary of $60,000 to $80,000.
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For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
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- Develops, maintains and implements all training activities for part-time Event Services employees within the department.
- Participate in formulating, administrating and developing policies and long- range goals/objectives for the Event Services team.
- Creating and managing part time staff schedules
- Assist with processing payroll for part time staff.
- Implement disciplinary procedures with staff as needed as per the building’s policies and procedures.
- Provide excellent customer service assistance to internal and external clients.
- Coordinate event security with the various show promoters, exhibitors and sub-contractors working events at the facilities.
- Liaison with the local Police Department and medical providers.
- Keep accurate records on all matters concerning subordinates.
- Maintain and control inventory of all department uniforms and event equipment. Â
- Conducts shifts briefings with staff providing necessary information.
- Manage event staff, event security, medical and police during events at both facilities.
- Assists with hiring, training, supervising, and retaining of Event Staff.
- Scheduling and posting Event Staff and Event Security for all venue events and shows.
- Assists with selecting and training Event Services & Security Supervisors.
- Assists preparing Event Security plan for all venue events and concerts.
- Coordinating and communicating all relevant information for assigned events includes preparing and distributing Event Detail Sheets.
- Preparing Post Event Report for all events coordinated.
- Assists with developing and updating Supervisor’s and Event Services Manuals
- Continually improving Department’s performance and reputation.
- Perform other tasks as assigned by General Manager or Director of Event Services, and Event Managers.
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- Bachelor’s Degree in a related field from an accredited college/university.
- Minimum of (5-7+) years of customer services experience.
- Minimum 3 years supervisory experience in a similar field managing/leading people and teams.
- Demonstrated knowledge of Event Services and Events preferably in a sports/entertainment environment.
- Ability and willingness to work a flexible schedule including evenings, weekends and holidays.
- Must demonstrate ability to function in a fast paced, high pressure environment.
- Exemplary customer service skills with the ability to handle multiple tasks and priorities simultaneously.
- Must be detail oriented, have strong organizational skills, and demonstrated interpersonal skills
- Knowledge of supervisory skills including how to motivate, support and involve employees in accomplishing goals and objectives.
- Proficient computer skills.
 Intellectual/Social demands:
- While performing the essential functions of this job, the employee is continuously asked to multi-task under time limits. Position requires constant attention to precise details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time. Employees in this role will constantly be in leadership role; this requires directing others either verbally or in writing to complete tasks in prescribed time frame. This position also requires constant use of interpersonal skills including: ability to direct/motivate/inform staff and foster collaboration, being able to recognize and resolve conflicts, being able to openly communicate in writing and verbally with clients.
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Physical demands:
- While performing the essential functions of the job, the employee constantly operates a computer and other office devices such telephones, copy machines, fax machines, etc; and occasionally access storage areas, cabinets. Constantly moves about the facility and event site before, during and after events to service clients and supervise staff; constantly communicates via telephone, email and in-person with others to exchange accurate information.
Work environment:
- The essential functions of this position are usually performed indoors. The noise level in the work environment can range from minimal to loud during events depending on the employee’s location, and is minimal during non-event times.
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