The Event Manager will manage every aspect of their assigned events from the advance planning stages through the end of the event; as needed hire, train, schedule and supervise all event staff, as well as oversee building security and parking services; interact with all departments and vendors as well as local public safety officials to ensure events run smoothly; coordinate communication between event staff and delegate assignments; insure timely and accurate coordination of event financials with finance department; be responsible for and ensure overall customer and lessee satisfaction and experience.
This role will pay a salary of $55,000 to $70,000.
For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).
- Plan, service and supervise large events.
- Plan, direct and evaluate the work of subordinates.
- Provide leadership for event personnel.
- Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives.
- Establish and maintain effective working relationships with staff, contractors, and facility users.
- Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed.
- Compete all duties with a customer service focus through teamwork and dedication.
- Perform advance work on logistics for events/shows.
- Assist in the preparation of building to meet the requirements of upcoming events/shows.
- Complete pre-show event financial estimates.
- Complete post-show event settlements.
- Advise lessees on services available from independent contractors for events.
- Recruit and train event, parking and security staff.
- Create work schedules for events, parking and security staff, delegate assignments and review performance and results.
- Function as a liaison between users of the facility and the facility staff.
- Recommend and evaluate required event staffing levels.
- Coordinate communication between building staff and show staff during load in and load out.
- Establish and maintain effective working relationships with lessees, employees, municipal officials, service contractors and patrons/public.
- Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction.
- Order and maintain equipment (radios, headsets, etc.) for all event, parking and security staff.
- Ensure that the facility is cleaned prior to, during and after all events to maintain building’s appearance and increase customer satisfaction.
- Inform/train all staff on customer service program, ensuring proper and constant execution.
- Make hospitality arrangements as needed.
- Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly.
- Review emergency planning procedures with all events staff for each event
- Create and distribute detailed data sheets prior to every event.
- As needed assist and direct changeover crew with breakdown and setup of events
- Coordinate with Finance/Payroll as needed to ensure event staff and other applicable parties are paid.
- Coordinate services needs with Food and Beverage department as needed.
- Serve as Manager on duty as scheduled.
- Three to five (3-5+) years’ experience of increasing responsibility in event management, preferably with background in convention center, sports facility, performing arts facility, or other multi-purpose assembly facility.
- Graduate of an accredited four (4) year college with degree emphasis in management or industry-related field (i.e. entertainment, sports, meeting planning, recreation, and business) preferred.
- Three (3+) years’ experience managing/leading people and teams.
- Possess a high level of both external and internal customer service and advanced interpersonal skills.
- Ability to function effectively and make management decisions in a face-paced, constantly changing high pressure environment.
- Detail oriented and organized with effective time management skills.
- Ability to work flexible and sometimes demanding schedules including: nights, weekends, and holidays.
- Ability to perform duties of this position indoors and occasionally outdoors in the weather conditions prevalent at the time.
- Ability to communicate clearly and concisely, both written and orally.
- Advanced computer proficiency: E-Mail, Excel, Word, PowerPoint, Outlook, and database presentation.
- Familiarity with Computer-Aided Design software (CAD).
INTELLECTUAL/SOCIAL, PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The intellectual/social, physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Intellectual/Social demands:
- While performing duties of this job, the employee is frequently required to multi-task under time limits and with moderate to high pressure situations. Position requires constant attention to details and accuracy of specified standards including: following simple to complex (more than 3 steps) instructions, and concentration which frequently extends beyond 30 minutes at a time; Position also requires frequent use of interpersonal and communication skills with staff including following verbal, written or a diagram of instructions. Employee must be able to recognize and resolve conflicts in being able to openly communicate with all staff. This position requires employee to frequently work both independently and as part of a team for variety of tasks. The employee must be able to communicate clearly and concisely in the English language.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
- The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands:
- While performing duties on this job, the employee will constantly move about inside and outside various areas of the facility before/during/after events; position will require employee to frequently bend, stoop or crouch in order to set-up, tear down or clean in various areas of the building. Employee will need to communicate via radio and in person with staff to exchange accurate information. Employee may frequently be required, due to business demands and event operations, to lift and/or more up to 40 pounds.
Work Environment:
- The duties of this position are performed primarily indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environment is usually minimal to moderate during non-event days and when not operating equipment and moderate to loud during event days and when equipment is in operation.
Oak View Group
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