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Summary:
Under the general supervision of the Executive Director of the Tribal Gaming Commission, the Licensing Manager directs and coordinates Gaming Commission licensing activities in compliance with the National Indian Gaming Commission Minimum Internal Control Standards, Tribal/ State Gaming Compact, and the Cabazon Band of Cahuilla Indians Gaming Ordinances, as well as applicable State and Federal laws. Reviews and analyzes reports, records, and directives, and confers with subordinates to obtain data required for planning licensing activities. Assigns and delegates responsibility for specific work in the functional activities of regulatory licensing.
Essential Duties and Responsibilities include the following:
Protect public interest by assuring integrity of licensing activities.
Prevent unlawful or improper conduct in the course of licensing activities.
Review investigation issues relative to the licensing operation.
Evaluate procedures and practices for accomplishing Tribal Gaming Commission objectives and assist with establishing and revising policies and procedures associated with licensing.
Make recommendations and/or take action when necessary to correct breaches in licensing or legal matters.
Assist the Executive Director in budget analysis and preparation.
Prepare and present monthly reports to the Gaming Commissioners.
Maintain thorough knowledge of National Indian Gaming Commission Minimum Internal Control Standards, Tribal State Gaming Compact, National Indian Gaming Commission Code of Federal Regulations.
The Indian Gaming Regulatory Act and Department of Justice and the Cabazon Band of Cahuilla Indians Gaming Ordinances and any other applicable State and Federal laws.
This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.
Supervisory Responsibilities:
Manage and develop the Background and Licensing department. Supervision includes the oversite of staff, regulatory and compliance programs, and all state and internal licensing requirements.
Supervises employees in the Licensing department. Responsible for the overall direction, coordination, and evaluation of the department. Carries out management responsibilities in accordance with the organization’s policies, CA State Compact, NIGC regulatory guidelines, Tribal Internal Controls and any applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Preparation of budgets, monitoring weekly employee payroll, planning work schedules.
Background And Licensing Unit:
Coordinate with NIGC and State DOJ representatives.
Prepare quarterly and yearly reports.
Develop and monitor databases.
Prepare Budget
Maintain employee files and records.
Conduct employee performance evaluations.
Review employee training needs.
Monitor background investigation process of over 1,600 employees.
Monitor licensing process of over 1,600.
Monitor and approve all key, management and non-key licenses.
Review FBI, criminal and credit reports.
Develop file maintenance and archiving of all employee background files.
Direct and supervise investigations on employees for the purpose of licensing.
Coordinate with HR on hiring and licensing employees.
Coordinate with State of CA DOJ Licensing representatives.
Monitor Live Scan operations.
Coordinate with NIGC on all license suitability and renewals.
Coordinate and oversee all Vendor licensing (Gaming and Non-Gaming).
Develop Vendor and Employee fee payment structures.
Review all licensing requirement for State, Federal and Tribal relevancy .
Authority:
The Licensing Department operates independently of all casino departments. The Licensing Manager has the authority to conduct investigations, make observations, and carry out other functions to fulfill the responsibilities of the department independently of the casino.
Job Requirements:
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; puts success of team above own interests.
Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self-available to staff; Provides regular performance feedback.
Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services. Continually works to improve supervisory skills.
Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.
Completes tasks on time or notifies appropriate person with an alternate plan.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience:
BA college degree, or combination of education and experience. Five years management experience in a regulatory or law enforcement agency performing duties involving: supervision of staff, planning, analyzing and organizing, leading teams, budget preparation. Working knowledge of casino operations and gaming regulations. Must be able to obtain a gaming license.
Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to sit and use hands to finger, handle, or feel. The employee is frequently required to stand; walk; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate, and may sometimes be loud.
Fantasy Springs Resort Casino
The Assistant Restaurant Manager will lead a group of employees in a manner which ensures delivery of World Class customer service, award winning food & beverage product, and an entertaining environment that blends together to create a seamless dining experience resulting in increased customer loyalty, real cover growth and improved operating margins. The Assistant Restaurant Manager must work well with the team to ensure adherence to all company established policies, procedures, standards, safety and sanitation issues and compliance with gaming regulations. The Assistant Restaurant Manager should lead by example and create an environment where all guests and employees feel comfortable, welcome and special.
Essential Duties and Responsibilities Include:
Show strong leadership skills and ability to lead a team.
Assists the Restaurant Manager with all facets of running the restaurant operation and completes all tasks, duties, responsibilities, and projects as assigned within set timelines.
Directs and organizes the activities of the team to maintain high standards of food, beverage and service.
Assists in interviewing, hire, train, recommends evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
Develop, implement and monitor schedules for the operation while maximizing service levels and achieving a profitable result.
Communicate both verbally and in writing to provide clear direction to the staff.
Attend all meetings and training as required or scheduled.
Assist co-workers with their job duties as needed and be a team player.
Effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
Display fair and consistent treatment to food-service employees with respect to disciplinary action and provide supportive documentation.
Develop and maintain close working relationships with all departments of the hotel and casino.
Work “on the floor” during appropriate restaurant hours to observe how employees are treating our customers and to ensure quality service. Take corrective action as needed.
Ensure staff adherence to policies and practices regarding the use of the POS system.
Perform all assignments and duties as directed by the F&B Director.
Communicate with management, peers and subordinates in a professional, positive and consistent manner.
Conduct regularly scheduled staff meetings, daily shift meetings, and ensures staff attendance at all company scheduled communication meetings and training classes.
Maintain overall restaurant equipment, linen, uniforms, etc. Ensure uniform standards, appearance standards, cleanliness, safety, and other established rules, guidelines, policies, and practices are met consistently.
Controls the inventories of food, beverage, and non-food supplies.
Handles all accidents and resolves customer complaints in an effective and timely manner.
Coaches employees on how to resolve guest issues and de-escalate conflicts.
Responds promptly and effectively to guest inquiries and coordinates special arrangements and requests following established guidelines and policies.
This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.
Supervisory Responsibilities:
This position has supervisory responsibilities.
Job Requirements:
Must be at least 21 years of age and have a High School diploma or GED/equivalent.
(2-3 years) Previous supervisory/managerial experience in a high volume, upscale casino or resort/hotel restaurant operation managing a staff of at least 40.
Read, write, speak and understand English fluently.
Excellent customer service/communication skills.
Excellent time management skills.
Must be computer literate.
Must have a strong sense of urgency.
Demonstrate team building experience.
Abilities to inspire, train, and develop people for promotion.
Strong organizational skills.
Excellent listening skills.
Understand, follow and enforce ALL ABC ACT.
Understand and able to follow P & L
Understand and able to follow COGS Report
Understand and able to run micros and SWS
Knowledge of a beverage (bar) operation
Follow and enforce company policies and procedures.
Excellent safety and sanitation skills.
Thorough understanding of human resource requirements and regulatory standards.
Creative problem solving skills.
Enthusiastic in both leadership and customer service.
Wine knowledge preferred.
Knowledge of restaurant accounting and operation practices, financial reporting, tip reporting, attendance reports, and use of other tracking tools and systems.
Versed in all aspects of the general operation of a food service business.
Available to work required schedule which may include nights, weekends, holidays and overtime as needed.
Must be physically mobile with reasonable accommodation.
Must be able to respond to visual and oral cues.
Must be able to reach above and below the shoulder, grip small items (i.e., flatware, plates, cups, glasses), bend, stop and twist while carrying restaurant stock to and from supply areas; able to reach across tables and counters; able to stand and walk for up to 10 hours; able to use hand motions when cleaning and wiping menus and table tops/counters.
Able to tolerate second-hand smoke, noise and bright lights.
Able to work at a fast pace in an often crowded/noisy environment.
Must be able to maintain a neat, well groomed, professional appearance and uphold the company appearance standards. Must maintain good posture and poise throughout shift.
Able to multi-task, handle stressful situations, and make quick decisions based on established company standards, policies and procedures.
Able to interact well with internal and external guests to achieve positive outcomes for the property and guests of the facility.
Must be able to lift and carry up to 35 lbs. (Tables, chairs, glass racks, oval trays with food & dishes, cash registers, POS equipment).
Must be able to push or pull 50 lbs. (Tables and chairs as required to provide appropriate seating arrangements for customers.).
Work Environment:
Employees working the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.
The Company provides its employees with a comprehensive benefits package which includes medical, dental, vision care, life insurance and a 401(k) Retirement Plan. In addition to these benefits you are entitled to paid time off (PTO), an employee assistance program (EAP) and more!
All applicants must be able to demonstrate their U.S. work authorization during the employment verification process.
Fantasy Springs Resort Casino