Background & Licensing Manager

Summary:

Under the general supervision of the Executive Director of the Tribal Gaming Commission, the Licensing Manager directs and coordinates Gaming Commission licensing activities in compliance with the National Indian Gaming Commission Minimum Internal Control Standards, Tribal/ State Gaming Compact, and the Cabazon Band of Cahuilla Indians Gaming Ordinances, as well as applicable State and Federal laws. Reviews and analyzes reports, records, and directives, and confers with subordinates to obtain data required for planning licensing activities. Assigns and delegates responsibility for specific work in the functional activities of regulatory licensing.

Essential Duties and Responsibilities include the following:

Protect public interest by assuring integrity of licensing activities.
Prevent unlawful or improper conduct in the course of licensing activities.
Review investigation issues relative to the licensing operation.
Evaluate procedures and practices for accomplishing Tribal Gaming Commission objectives and assist with establishing and revising policies and procedures associated with licensing.
Make recommendations and/or take action when necessary to correct breaches in licensing or legal matters.
Assist the Executive Director in budget analysis and preparation.
Prepare and present monthly reports to the Gaming Commissioners.
Maintain thorough knowledge of National Indian Gaming Commission Minimum Internal Control Standards, Tribal State Gaming Compact, National Indian Gaming Commission Code of Federal Regulations.
The Indian Gaming Regulatory Act and Department of Justice and the Cabazon Band of Cahuilla Indians Gaming Ordinances and any other applicable State and Federal laws.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

Supervisory Responsibilities:
Manage and develop the Background and Licensing department. Supervision includes the oversite of staff, regulatory and compliance programs, and all state and internal licensing requirements.

Supervises employees in the Licensing department. Responsible for the overall direction, coordination, and evaluation of the department. Carries out management responsibilities in accordance with the organization’s policies, CA State Compact, NIGC regulatory guidelines, Tribal Internal Controls and any applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Preparation of budgets, monitoring weekly employee payroll, planning work schedules.

Background And Licensing Unit:

Coordinate with NIGC and State DOJ representatives.
Prepare quarterly and yearly reports.
Develop and monitor databases.
Prepare Budget
Maintain employee files and records.
Conduct employee performance evaluations.
Review employee training needs.
Monitor background investigation process of over 1,600 employees.
Monitor licensing process of over 1,600.
Monitor and approve all key, management and non-key licenses.
Review FBI, criminal and credit reports.
Develop file maintenance and archiving of all employee background files.
Direct and supervise investigations on employees for the purpose of licensing.
Coordinate with HR on hiring and licensing employees.
Coordinate with State of CA DOJ Licensing representatives.
Monitor Live Scan operations.
Coordinate with NIGC on all license suitability and renewals.
Coordinate and oversee all Vendor licensing (Gaming and Non-Gaming).
Develop Vendor and Employee fee payment structures.
Review all licensing requirement for State, Federal and Tribal relevancy .

Authority:

The Licensing Department operates independently of all casino departments. The Licensing Manager has the authority to conduct investigations, make observations, and carry out other functions to fulfill the responsibilities of the department independently of the casino.

Job Requirements:

Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:

Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.

Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; puts success of team above own interests.

Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.

Delegation – Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Leadership – Exhibits confidence in self and others; Inspires and motivates others to perform well; effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

Managing People – Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates’ activities; Makes self-available to staff; Provides regular performance feedback.

Develops subordinates’ skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services. Continually works to improve supervisory skills.

Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals.

Completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:
BA college degree, or combination of education and experience. Five years management experience in a regulatory or law enforcement agency performing duties involving: supervision of staff, planning, analyzing and organizing, leading teams, budget preparation. Working knowledge of casino operations and gaming regulations. Must be able to obtain a gaming license.

Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Reasoning Ability:
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to sit and use hands to finger, handle, or feel. The employee is frequently required to stand; walk; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate, and may sometimes be loud.
Fantasy Springs Resort Casino