Entertainment Careers Casting Calls and Auditions

Our mission is to bring blockchain to a billion people. The Alchemy Platform is a world class developer platform designed to make building on the blockchain easy. We’ve built leading infrastructure in the space, powering over $105 billion in transactions for tens of millions of users in 99% of countries worldwide.

The Alchemy team draws from decades of deep expertise in massively scalable infrastructure, AI, and blockchain from leadership roles at leading companies and universities like Google, Microsoft, Facebook, Stanford, and MIT.

Alchemy recently raised a Series C1 at a $10.2B valuation led by Lightspeed and Silver Lake. Previously, Alchemy raised from a16z, Coatue, Addition, Stanford University, Coinbase, the Chairman of Google, Charles Schwab, and the founders and executives of leading organizations.

Alchemy powers the top blockchain companies globally and has been featured in TechCrunch, Forbes, Bloomberg, and elsewhere.

The Personal Assistant position is a high-exposure role — you will be interacting with the founders investors, advisors, and our family and friends (both at Alchemy and outside of work)! Your day to day will consist of working closely with Nikil and Joe to manage all aspects of our personal lives. You’ll become intimately familiar with what it means to be a founder of a high-growth technology startup. Responsibility and ownership are unbounded – planning complex projects, managing day-to-day, hosting large weekend retreats – infinite room for growth.

Responsibilities:

• Help achieve optimal health: We lead extremely busy lives, but also understand that our health is super important for us to give our best to Alchemy. This person will help research, plan, coordinate and outsource solutions for us to achieve our health, sleep, nutrition and fitness goals.

• Include tasks such as: managing medical appointments, hiring and coordinate with personal trainers and cooks, and ensuring the pantry is stocked with healthy options.
• Household Management: Developing and automating daily household tasks for us, and overseeing all projects in our respective homes. Includes tasks such as: supervising and managing household staff (cleaners, cooks, maintenance personnel, and laundry services), and being at the home to oversee deliveries and maintenance work.

• Entertaining: We love to host events with their close friends, investors, and celebrities that we’ve been fortunate to meet through our journey at Alchemy. This person will partner closely with us to plan, organize and create a regular system to celebrate special occasions for the people we care about most. This includes tasks such as assisting and organizing dinners, hosting events, and selecting personal gifts for family and friends of Alchemy on our behalf.

• Travel: This person will also be a whiz at coordinating personal travel for us and our families; including planning itineraries, shopping and packing for trips.

• Financial Management: This person will also help oversee the system that will allow our financial matters to be well-organized and in order; including working with financial planners, bill payments and tracking personal expenses.

• General Assistance: While we expect this person to be an amazing project manager and should be able to oversee the systems and people that will help to make our life run smoothly – they should be open to rolling up their sleeves to run errands and complete various tasks to make sure the job gets done! ????

The top qualities we’re looking for:

• Live in San Francisco: We have an in person culture and it’s an absolute blast. To be an effective team we need to operate together in person.

• Organization: There will be a high volume of requests, some quick short term tasks, and some longer term projects. We expect this person to be extremely organized to triage all of the requests, and be able to create project plans for more complex and long-tail tasks.

• Integrity: You will have access to more of our sensitive information – both Alchemy and personal. Trust and integrity is an absolute must.

• Stellar Communication: You’ll be in constant communication with both of us – this is the key to a great team. In addition you will be meeting with and talking to our team, investors, celebrities, and other people we interact with on a daily basis. Giving them a great experience is ultra important. High quality written and verbal communication, and asking the right questions are absolutely key to success.

• Execution / Hustle: High energy and a bias towards action is a must. You don’t wait to be told what to do – by then you’ve already done it. Where other people see barriers, you find a way.

Alchemy

Our client is looking for a Personal Assistant/House Manager. This is a unique position comprising administrative tasks, overseeing domestic and all house needs under the supervision. One of the main tasks, specifically arranging/managing schedules, some clerical, bookkeeping and running household errands, not limited to assisting staff on the upkeeping of the house as needed.

Schedule will typically be on Monday – Friday with 40 hours generally starting at 8:30AM. Working hours, including on occasions some overtime hours, extreme flexibility is required for this position, which will include occasional evenings and weekends, events, and some additional dog-sitting (or arranging dog-sitting as necessary).

Location: Boca Raton, FL

Pay Range: $80-90K

Type: Full-Time Role

Hours: Typically 40 hours (M-F, 8:30-5:30) *Must be flexible – there could be weekend hours/OT/events

Skills Needed:

• Excellent verbal and written communication.
• Able to speak, read and write English fluently.
• Proficient with Microsoft Office Programs (Outlook, Excel, Word)
• Prior experience supporting all functions as a personal/executive assistant.
• Flexible
• A valid driver’s license and reliable transportation.
• Knowledgeable arranging travel and utilizing online booking tools.
• Ability to travel 30% and/or as needed.
• Some accounting and data entry skills
• QuickBooks experience is helpful.

Responsibilities:

• Maintaining contacts lists that include family members, vendors, businesses, personal contacts etc.
• Scheduling appointments for personal and occasionally professional needs
• Managing schedules and calendars using Microsoft Outlook Calendar.
• Assisting with event planning, organizing, coordination and flawless execution on the day of event (as part of a team).
• Communicating daily with House Manager and/Accountant/Controller regarding check requirements and bills that have been received
• Communicating daily by phone and email with Boat Captain/Limo Driver regarding daily schedule and inventory, repairs, maintenance.
• Updating Microsoft Outlook Task List to organize own duties and sending task list on a weekly basis.
• Ordering catering and booking restaurants (organic, grass-fed beef, hormone and antibiotic free poultry, no salt/sugar/oils added, gluten free bakery items).
• Booking flights, hotels and purchasing event tickets.
• Maintaining credit card records and receipts according to procedures (to be turned in monthly).
• Opening mail, sorting through mail, determining what is ‘junk’ mail, collecting invoices and important (non- personal) mail over a few days or week (use best judgement by looking at due dates) and sending to Illinois office in a timely manner. Letting Controller know of anything that looks urgent in mail.
• Assisting with signing documents using red arrow labels and checking over the document before copying and usually sending the original to Controller in Illinois

Additional Responsibilities:

• Responsible for running errands (e.g., groceries, home supplies, returns and other requested items, post office, FedEx, picking up medications and other miscellaneous errands as assigned).
• Specific domestic duties daily include making nutritional drinks and teas every morning, light cleaning of the kitchen after use and first thing in the morning upon arrival, feeding and caring for dog (teeth cleaning, changing floor pad), taking out garbage/ recyclables and other ad-hoc general domestic duties.
• Ensuring the pantry, refrigerator and drinks are properly stocked in accordance with daily requirements as well as travel and entertaining schedules.
• Sorting and organizing medications and vitamin supplements weekly.
• Providing hospitality and attending to guest and family’s needs when visiting.
• Purchasing gifts, wrapping, and preparing or shipping by a specified date
• Ordering flowers/gifts (physically shopping for such) to be delivered on time and to correct address.
• Scheduling Uber and Lyft
• Taking dog for grooming and veterinary appointments as needed.
• Assisting with packing for travel and preparing all pet items and documents for travel
• Assistance with house management responsibilities (e.g., scheduling contractors and vendors, obtaining estimates for work and negotiating the best price with vendors, etc.).
• Using and updating the household maintenance list as needed.
• Miscellaneous seasonal duties (such as organizing holiday decorations).
• Daily and weekly scheduling and management of Limo Driver/Boat Captain and operative including planning routes, communicating, and checking inventory.
• Assist House manager with monthly household tasks and vendors supervising as needed.
• Assist with any updating on limo checklist and boat supply list.

If you are interested in and qualified for this position, please forward your resume today!

24 Seven Talent

Sr. Data Analyst

12-Month Contract

$55 to $70/hour (based on experience and fit)

Overview:

We’re seeking a skilled Data Analyst for a 12-month remote contract at our entertainment company. The ideal candidate should be technically proficient, with a strong grasp of SQL in a business context, contributing to performance analytics, budget forecasting, and business optimization.

About the Team:

Join a dynamic team focused on revenue maximization, and analytics in the entertainment industry.

The Role:

Collaborate closely with the team, prioritizing performance enhancement through data-driven insights.

Responsibilities:

• Conduct data analytics to help retain customer subscriptions and maximize revenue
• Fulfill ad hoc requests, reporting on subscription premium performance, and contribute to campaign strategies.
• Collaborate cross-functionally on campaigns, assessing overall business impact.

Day-to-Day Responsibilities:

• Prioritize and handle incoming data requests, ensuring a clear understanding of business inquiries.
• Collaborate with various teams to deliver effective insights and reports.

Essential Skills:

• Intermediate proficiency in SQL.
• Strong expertise in Excel, Tableau, and Databricks.
• Excellent communication skills for conveying complex insights.
• Understanding of data structures.
• Experience in working with subscription data and handling large datasets.
• Proven track record of impacting revenue or business performance.

Harnham

In this role, your primary focus will be supporting the Annual Meeting (a city-wide meeting with 10k+ attendees from around the world, 16+ concurrent sessions, and special events over 5+ days) and other smaller meetings and events for the Association for Research in Vision and Ophthalmology (ARVO). ARVO is the world’s largest and most respected international organization devoted to advancing research in vision and ophthalmology. The ARVO Annual Meeting is the premier gathering for eye and vision scientists at all career stages, students, and those in affiliated fields to share the latest research findings and collaborate on innovative solutions.

Reporting to the Chief Officer of Meetings and Community Engagement and working closely with the Senior Director of Programming, you will manage several core components of planning the meeting and provide operational support on-site. Your work will be cyclical, with some periods of fast-paced, high-intensity work. Working closely with the Chief Officer of Meetings and Engagement while you come up to speed, you will own the complex Ancillary Event process, manage ARVO-sponsored social events, and provide tracking, administrative, and logistical support (including speaker management) for the Annual Meeting. During off-cycle times of the year, you will manage the invited component of the meeting.

This role works across the organization and requires a great deal of accuracy, coordination, attention to detail, critical thinking, sound judgment, and the capacity to manage multiple projects efficiently to completion. This is an opportunity to take your organizational, communication, and project management skills to the next level.

How You’ll Make an Impact

You will support the team to ensure the success of the Annual Meeting and associated events by preparing timelines, maintaining the internal Teamwork project plan, updating internal staff and external partners, managing invited session proposals and speakers, and coordinating supplies and shipments. Major responsibilities include:

Annual Conference Support

• Coordinate approvals and track the Ancillary Events (200-400 per year). Review each request, apply policies to determine handling, and create comprehensive trackers to keep the team organized and informed. Inform organizers of ARVO policies for the events and ensure compliance.
• Organize social events for 2-3K attendees, including sourcing and recommending venues within budget, arranging entertainment, and managing catering. Work with destination marketing organizations (DMOs) or convention and visitors bureaus (CVBs).
• Collaborate with ARVO communications staff to provide specific event-related information for print, digital, email, and social media campaigns. Update the Annual Meeting web pages.
• Manage staff needs and travel arrangements.

Annual Conference Logistics

• Work with the team to coordinate conference logistics, including meeting room assignments for educational programs, committee meetings, and ancillary events.
• Oversee the supplies and shipments for the conference, ensuring all are organized and delivered correctly.

Annual Conference Program Development & Speaker Management

• Support the Senior Director of Programming on the invited speaker content by setting up the proposal submission site, tracking the confirmed presenters and their submissions, and sending reminders.
• Manage speaker needs/requirements (e.g., registration, housing, and travel expenses as appropriate).

Work Environment, Salary, and Benefits

• You’ll enjoy a flexible hybrid work environment, including two days collaborating with colleagues in our Rockville, MD, office, and three days working remotely. Some domestic travel is required, including 7-10 days at the ARVO Annual Meeting.
• The budgeted salary range for this position is $55-65K*. We offer an outstanding benefits package including comprehensive medical insurance, employer-paid vision, dental, life, and disability insurance, flexible spending accounts for medical and childcare expenses, matching retirement savings, employer-paid parking or monthly contribution for public transportation, generous PTO (12 paid holidays, 12 days of vacation increasing to 18 during 2nd year, and 10 days of sick leave), and tuition reimbursement for professional development.

* Manager-level candidates are encouraged to apply; salary will be commensurate with experience. Certified Meeting Professionals (CMPs) are encouraged to apply.

• We recognize the value of our employees and strive to create an environment that is both flexible and conducive to a high-performing organization. Your colleagues are collegial, collaborative, and eager to help each other succeed.

Qualifications

• Experience and Education:
• 1-3 years of experience in event/conference management and logistics coordination for large-scale events (2-10K+ attendees) at an association is highly preferred.
• Demonstrated experience in project management, including data collection and tracking, managing deadlines for multiple stakeholders across multiple projects, and ensuring compliance with organization regulations.
• Professional certification, such as a certified meeting professional (CMP), is a plus but not required.
• Technical Proficiency:
• Proficiency in Microsoft Office products (Outlook, Word, Excel, and PowerPoint) is required. Familiarity with other relevant software such as Open Water, ScholarOne, ATIV (or another mobile conference app), Teamwork (or another project management system), and Optimizely (or similar CMS) is preferred but not required.

About Us

The Association for Research in Vision and Ophthalmology (ARVO) is the largest and most respected eye and vision research organization in the world. Our members include nearly 12,000 eye and vision researchers from over 75 countries. Our mission is to advance research worldwide into understanding the visual system and preventing, treating, and curing its disorders.

To Apply

We encourage you to apply even if your experience is not a 100% match with the position description; we will consider people from a variety of backgrounds and career experiences.

Use the “Apply” button on this page or simply email your resume to Lilly Khan at [email protected] with “ARVO – Senior Coordinator #2023-2814 SA” as the subject of the email.

Job responsibilities are similar to the following positions: Meeting Assistant, Program Coordinator, Education Specialist.

Staffing Advisors is committed to reducing bias in every aspect of the hiring process. We have long recommended a competency-driven approach to hiring. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other basis protected by law.

Association for Research in Vision and Ophthalmology (ARVO)

We’re looking for a full-time assistant project manager to join our team in New York City.

The Lab is the newest division at Theatre Projects. It exists in the space between concept and execution, delivering dynamic solutions to clients working in fine art, public art, themed environments, location-based entertainment, architectural features and attractions, exhibits/museums, immersive experiences, public arts comprehensive plans, and more.

Team members perform across project type, materiality, process, and place to generate original ideas that support original challenges. This can look like strategic planning, design engineering, technical direction, project management, fabrication and resourcing, implementation and long-term support, and anything in between.

Projects and ideas at the Lab, are moving fast. To keep up, we are looking for an assistant project manager eager to dive in and help build systems, templates, and documentation quickly. Interested? Read on.

Responsibilities of the role

To give a sense of the big-picture:

• This is a full-time, NYC-office-based position with work from home options available for New York locals.
• Start date would be as soon as possible.
• Salary is $75,000-$90,000 with great benefits.
• You’re more senior than this salary? That’s fine, let’s talk.

And the work itself?

• Every project is a prototype; as such, we’re looking for creative solution-finders and expansive thinkers.
• You will work alongside the Lab’s division head, coordinating all current and upcoming projects.
• You will support on project scheduling and general management.
• Additionally, you will be asked to generate new systems, templates, and documentation for this emerging division.
• The nature of this work is flexible and new, and the position will continually evolve.

About you

The ideal candidate would hold 3 to 7 years of experience in the below positions and industries (at least one from each of the following two sections):

Position

• Project manager
• Assistant project manager
• Event producer
• Assistant event producer
• Event manager

Industry

• Scenic fabrication
• Themed entertainment
• Experiential marketing
• Large-scale & public art (not gallery or museum experience, unless it fits this bill)
• Location-based entertainment
• Performance art

Ideal candidates are also:

• Quick
• Accurate
• Detailed to a fault
• Always looking ahead for avoidable problems
• Awesome to work with

And finally, we’re looking for someone with experience in AutoCAD or Rhino, and would love to find someone with Inventor or SolidWorks know-how as well.

What we offer

This is a consultant-level position. The annual salary range for this role is $75,000-$90,000, depending on your level of experience. In addition, we offer excellent benefits including health, dental, and vision coverage, 401(k) with match, and more.

For the right senior person with the right experience, we would be open to exploring a higher level of starting salary.

If you’re interested in this position, please DO NOT simply use the Easy Apply feature here. Instead, email your PDF cover letter and resume to jobs AT theatreprojects DOT com and put “NY Lab assistant project manager search” in your subject line.

Theatre Projects

First, a little about us:

• Born in 2000 as an ad agency for the video game, entertainment, and technology communities
• 80 teammates strong across the US, LATAM, and European markets
• Our employee turnover has historically been ~8% annually
• Ad agency partner for Bethesda Softworks, Square Enix, CD Projekt Red, Riot Forge, Capcom, Sega, and other top gaming and entertainment partners. See our work at www.liquidadvertising.com
• This can be a hybrid or remote position based in Michigan

What’s this position about?

We are ALWAYS curious about what data are telling us.

Every day we run dozens of digital advertising campaigns, spending millions of dollars, on behalf of our clients—some of the most successful videogame publishers in the industry. Our analytics team helps ensure that we’re investing those advertising dollars in the most effective and efficient way possible. Our analytics projects and reporting vary widely in complexity, typically exploring datasets in the millions of rows.

This junior position on our analytics team will show you how to create rich data stories about advertising campaigns—and the video game fans behind them. As the successful candidate, you will use your Python, SQL, and other scripting skills in wrangling data, then visualizing in Tableau to help your teammates and our clients understand the stories in the data.

Requirements

What do we look for?

Ideally, you will be a four-year graduate of a research-heavy academic discipline with some professional analytics experience. Your technical skills will include—

• Strength with Python analytics routines
• Experience with SQL and other data-focused scripting
• Excel formulas and macros with an emphasis on analytical functions
• Developing visualizations and narratives, preferably with Tableau dashboard experience
• Driving projects from data ingestion to presentation (tell us about this in your application)
• Coding experience is not required but highly preferred

Benefits

The perks we offer

Base salary for this role is $50,000-$59,000 per year. Actual salary offered will be based on experience, skillset, and location.

Our people also enjoy remote work options, a generous annual bonus plan, fully paid premiums for comprehensive health insurance, generous paid time off plans, and 100% match on 401k savings. 

Our stance

Liquid Advertising is committed to creating an anti-racist, anti-sexist environment. We’re building an ad agency where committed and creative people from all backgrounds can do their best work.

No agencies, please. This is a pretty good representation of this position’s responsibilities but is not a comprehensive job description. Duties, clients, and team assignments may change as assigned. We regret we cannot consider applicants outside of the United States or those requiring visa sponsorship at this time.

Liquid Advertising, Inc.

An entertainment and consumer brand is looking for a Project Manager specializing in managing Oracle Cloud Transformation projects for a long term temporary contract.

Job Details

Remote

PAY – $70 – $89/ HR

TEMP – Duration: Up to 6 months

Responsibilities:

• Evaluate project task, milestones, and predecessors.
• Oversee and provide input on Risks, Issues, Actions, and Decisions.
• Assist IT Leads with updating the IT project plans – including Conversions, Reporting, and Integrations.
• Support the Sr. Program Manager with creating documents for presentations.
• Monitor various project management processes (Change Requests, escalations, etc.) to ensure progress and resolutions.
• Convey project implementation options affecting cost, schedule, and risk to stakeholders.
• Create documents for presentations to program leaders.
• Assist the Sr. Project Manager and program leads with clerical and other tasks as requested.

Experience:

• 2-5+ years of experience managing extensive and complex implementation projects.
• 1-2+ years overseeing ERP migration projects.
• Capable of effectively handling multiple simultaneous project tasks and schedules of varying complexity, resolving issues proactively.
• Proficiency in MS Project, Excel, PowerPoint, and Jira.
• Familiarity with software development life cycles.
• Excellent analytical, problem-solving, facilitation, and conflict resolution abilities.
• A background in finance is preferred.

Please submit your resume for consideration!

You can use WorkGrades to collect and manage your references for free and share them with us or anyone else you choose by visiting workgrades.com/home/candidate. Candidates with references are always preferred by our clients. Now is the most important time to stand out from the crowd. We suggest that you ensure you have updated your LinkedIn profile and that you start collecting your references early.

Syndicatebleu

We are seeking a visionary and strategic Director of IT (USA) to lead our technology initiatives. The Director of IT will be responsible for driving technology transformation, ERP exploitation, leveraging data insights, and ensuring efficient IT services for our US business in line with our global strategy. This role will report operationally to the VP of DO & CO US and functionally to the Group Head of Technology.

In case you don’t know who we are:

We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, DO&CO offers gourmet entertainment all over the world. We operate in 32 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.

Responsibilities:

• Take accountability for all US-based IT services, ensuring efficient delivery and alignment with global IT services.
• Act as the key liaison between the business and IT, understanding and prioritizing needs and requirements.
• Collaborate with leadership to design and implement the US IT strategic direction, aligned with global standards and industry best practices.
• Develop and maintain strong relationships with key stakeholders, leading engagement with senior business stakeholders.
• Manage the US IT budget and spend, aligning costs with IT strategy, initiatives, and budget baselines.
• Drive the integration of IT planning into the country business planning cycles, providing guidance on leveraging technology for optimal business outcomes.
• Champion the use of data within the business, driving value and awareness of data as a strategic asset.
• Establish and maintain effective working relationships with the Global IT team, ensuring alignment and collaboration.
• Develop, maintain, and provide leadership to the US IT team, ensuring appropriate resourcing and talent management.
• Manage IT Total Cost of Ownership (TCO), ensuring vendors deliver to business expectations and agreed SLAs.
• Establish regular reviews and governance to support business collaboration and effective communication.
• Lead local IT/Operational meetings, ensuring proactive reporting of IT data and statistics.

Qualifications and Requirements:

• Bachelor’s degree in IT/Technology or a relevant business-related field.
• Proven experience in a leadership role, driving IT transformation and delivering strategic outcomes in ERP and high-volume, customer responsive operational environments.
• Strong management skills, including cost-benefit analysis, decision-making, negotiation, and financial analysis.
• Technical fluency with a keen interest in emerging IT technology.
• Extensive knowledge of key business applications, such as MS Dynamics, SCM, WHM, SaaS, and Cloud.
• Comprehensive understanding of IT strategies, standards, policies, and structures in a global context
• Exceptional relationship-building and communication skills with stakeholders at all levels.
• Strong problem-solving abilities and abilities to drive results in a global, matrix/team environment.
• Ability to build strong relationships with business stakeholders, including executive officers and senior leaders.
• Proactive mindset with high levels of energy, tenacity, and enthusiasm to deliver results.
• Excellent planning and organizing abilities, with the ability to meet deadlines and deliver according to plan.
• Demonstrates integrity, teamwork, respect, and professionalism.
• Strong system aptitude and affinity with technology.
• Excellent command of written and verbal business English (and additional language requirements as applicable).

What we offer:

• Comprehensive health care, 401K, and medical, dental, and vision coverage.
• Free Parking: Convenient and hassle-free parking.
• On-site Cafeteria: Enjoy hot and healthy meals at our free on-site cafeteria.
• Engaging Work Environment: A welcoming workplace with fun colleagues and exciting events.
• Valuing Innovation: An environment that encourages new ideas and embraces innovation.
• Career Development Opportunities: Genuine opportunities for growth, both nationally and internationally.
• Leading the Gourmet Entertainment Market: Representing innovation in the luxury global gourmet entertainment industry.

Diversity & Inclusion statement

We want everyone to feel welcome, respected and we are committed to providing the best space, experience, and workplace for our teams – no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status and all the other fascinating characteristics that make us different and makes you. That’s what makes our team so special.

DO & CO AG

***Locals to Burbank, Seattle, or Orlando ONLY & W2 ONLY. Client will not consider visa holders for this opening***

*Hybrid | 4 days Onsite/wk*

Our client, a global media and entertainment industry leader, needs a skilled Senior Technology Project Manager to manage multiple technology projects and workstreams to support enterprise product strategy, engineering and execution programs/projects or a large-scale matrix organization.

Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.

Rate: $80 – $95 / hr. w2

Responsibilities of the Senior Technology Project Manager:

• Continual delivery of product enhancement, integration, modernization capabilities and functionality to drive business value and system efficiencies.
• Accountable for one or more projects: time, cost(1M +), scope, and quality
• Partner/collaborate with technical delivery leaders, project managers, business teams to manage the end-to-end projects/programs

Requirements of the Senior Technology Project Manager:

• 10+ years of technology program management experience managing middleware integrations, large financial transformational programs, and projects in a large-scale matrix organization; responsible for schedule, budget, and scope; oversight of multiple project managers and vendors.
• Proven experience managing multiple large-scale projects in the lead PM Role responsible work in concert with the tech teams to ensure the project is delivered on scope, schedule, function with desired quality, and on budget.
• Have experience managing HCM related projects: projects and the ability to understand one or more of the following application development tools and techniques:
• Must be able to facilitate technical conversations with the goal to proactively identify potential issues/risks and execute mitigation plans throughout the course of the project
• Strong understanding of Human Capital Management platform environments: Workday, PeopleSoft, Workday, HR, Benefits, Learning, Recruitment SaaS Applications,

S

kills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.

Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact [email protected].

Job ID: 380992

Eliassen Group

AssetWorks is seeking an experienced Software Support Manager to support our enterprise software product line for both cloud and on prem customers. This leadership position will be responsible for managing and mentoring the team that is frontline in resolving customer technical problems within our industry leading asset management solution. This leader will ensure the team delivers the highest level of customer service possible.

This role will manage a team of 14. The team is split into two groups: functional representatives and technical representatives. Within these groups, we provide a tiered support structure having both teams collaborate to support the customer base. A team lead oversees the functional team.

Essential Duties and Responsibilities:

• Manage a team including tasks such as recruiting, hiring, training and coaching
• Maintain KPI’s and develop regular reports to measure and improve team effectiveness
• Assist in improving customer satisfaction by providing a wide range of support for customers
• Serve as an escalation point for technical customer issues
• Build processes to keep customers informed of how and when issues are resolved
• Maintain a high level of customer satisfaction in all customer-facing projects and tickets
• Maintain rapport with customers through candid dialogue and continuous improvement
• Perform technical training for customers and internal staff as needed
• Solicit feedback from customers on performance of customer care department
• Track the progress of projects and tickets with detailed notes in Zendesk
• Understand technical architecture and third-party dependencies of AssetWorks applications, be able to discuss with customers and coach staff
• Work with engineering and development on system issues
• Ensure successful delivery and install of new software releases

Requirements:

The successful candidate will possess the following:

• 5 + years’ work experience in managing a customer service or support team that supports complex software suites in on-premise and hosted/cloud environments
• Technical Support experience of enterprise applications and relational databases
• Experience with case management software and processes
• Experience communicating with and managing customers at various levels of technical and non-technical depth
• Skilled at collaborating across departments to resolve customer issues
• A working knowledge of the Agile / Scrum software development methodology
• Excellent communication and presentation skills (written and verbal)
• Bachelor’s degree in STEM, preferably information technology related
• Asset management domain knowledge and/or experience working with state and local governments
• Travel: Less than 15%
• After-Hours work: Some required
• Soft skills:
• Attention to detail
• Adaptability
• Leadership
• Resilience

Benefits:

• Generous Paid Time Off
• 11 Paid Holidays
• Medical, Dental, Vision, Life insurance benefits with various choices and generous employer contribution
• 401k with employer match which immediately vests
• Annual Company Bonus
• Career growth and mentoring opportunities as a smaller business unit within the Volaris Group
• Tuition Reimbursement Program
• Employee rewards and recognition programs
• Optional Employee Stock Purchase Program with company match
• Pet insurance
• TicketsatWork program, discounted entertainment tickets to movies, sporting events, hotels, live performances, etc.
• Referral bonuses
• Employee engagement events
• Flexible remote work arrangements

AssetWorks Inc