Entertainment Careers Casting Calls and Auditions
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- Staff / Crew
Cavaliers Holdings LLC is committed to delivering unparalleled sports and entertainment experiences fueled by a diverse, equitable, and inclusive culture. We strive to find talent that defines being the DIFF through a “Care – Lead – Engage” (CLE) philosophy across all aspects of our business. If this sounds like a culture you can thrive in, and you enjoy working in fast-pace and high energy setting, then we want to talk to YOU!
Job Summary
Safety and Security Risk Manager develops and administers risk management programs. This manager will create and modify policies to comply with safety legislation and industry practices. The Safety and Security Risk Manager coordinates and develops organization-wide programs for risk-free services. Additionally, the Safety and Security Risk Manager investigates any incidences that may result in an any type of incident or loss that may occur at the facilities.
Safety and Security Risk Manager implements overall security strategy, policies, and standards to ensure the physical safety of all visitors, team members, or customers to the FieldHouse or other properties. This manager conducts regular audits and inspections to assess, identify, and mitigate any security vulnerabilities or gaps. This manager implements staff trainings and established operations plans for crisis response, disaster recovery, evacuation, workplace violence, and other emergency events. Additionally, this manager will manage and maintain systems, alarms, and other physical security measures. This manager will collaborate and help fulfill NBA standards and safety regulations that are set forth by the league for NBA games. Lastly, the Safe and Security Risk Manager would be responsible for collaborating with municipalities, other venues, and consultants to fulfill industry standards and safety regulations for all events that occur within the FieldHouse.
Responsibilities
- Report and make recommendations to Operations Management regarding project and management strategies as it relates to business facilities and security processes.
- Ensure implementation of effective facility and security management policies across the business.
- Executive protection and logistics along with traffic coordination with the city and outside municipalities.
- Review and manage all security operations management systems including preventive and corrective maintenance.
- Collaborate with People and Culture to develop any on-going programs that ensure employee awareness and compliance to Company Health & Safety, Environment and Security policies.
- Oversee and continually ensure compliance and safety related to company vehicles and assets.
- In conjunction with the Security Admin Team, have leadership responsibilities with Full-Time and Part-Time team members.
- Prepare, implement, and maintain a disaster recovery plan for all properties.
- Training & Service training, (e.g. active shooter trainings, table top sessions with leadership within the organization)
- Creating annual training topics and events (e.g. CPR Training, AED Training) training calendar.
- Promulgating policies and standard operating procedures regarding risk management for all events at the FieldHouse.
- Completing impact assessments for new and enhanced requirements.
- Providing presentations and updates to leadership.
Qualifications
- Bachelor’s Degree preferred or equivalent work experience in security, risk management, or related field.
- 5-7 years of relevant experience, preferably in venue security.
- Proven ability to work toward stringent deadlines.
- Ability to communicate business decisions and changes to working practices clearly.
- Ability to always demonstrate a professional and objective perspective.
- Capable of working under pressure in a fast-paced environment.
- Flexible and adaptable approach to shift patterns and hours of work, ability to work flexible hours.
- Finely tuned political awareness and excellent communications and interpersonal skills.
- Ability to work autonomously and as part of a team.
Additional Information
Have good oral and written communication skills. Be very flexible regarding work hours, often working multiple shifts, weekends, and third shift. Have some word processing, spreadsheet and computer skills. Experience in WordPerfect and Excel preferred. Be able to work effectively with all levels of staff, management, owners, and players. Ability to quickly adapt to rapid changes of events and activities in short notice. Organize and prioritize work to allow handling more than one project at a time.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Cleveland Cavaliers
Company Description
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group,
world-renowned theme parks and a premium ad-supported streaming service. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.
Job Description
The position is challenging yet rewarding, working alongside television professionals and talent. In this role you’ll be charged with maintaining the overall safety of the site, its employees, show guests and audience members. The ideal candidate is a hands-on manager with strong investigate skills that can interface with law enforcement. Be a leader and mentor to the guard staff. Works well with other department heads and can coordinate with vendors. Understands security technology such as CCTV, alarms, and access controls. Is familiar with emergency evacuation procedures, active shooter training, site surveys and threat assessments.
Qualifications
- You hold a Bachelor’s degree or the experience and training equivalent
- You have 7 years of professional experience in law enforcement, military, corporate security, and/or a related role with executive level experience
- You have prior experience conducting sensitive, confidential investigations
- You have prior experience coordinating and implementing strategies and plans for large scale event security
- You have prior experience working in a multi-agency, collaborative environment
- Must be willing to travel, as needed, and at times on short notice.
- You have prior experience in a supervisory role for staff or contracted employees.
- You have experience managing a budget and working with vendors.
- You have an understanding and demonstrate proficiency in industry access control and surveillance technology; to include Lenel and Genetec.
- You have strong computer skills including MS Word, Excel, PowerPoint.
- You have strong written and verbal communication skills, including public speaking skills.
- Must be willing to be on call and available 24/7 for emergencies
- You have operational experience and the ability to respond quickly to security concerns in real time.
- Prior television production experience
- Prior corporate security experience
- You maintain a broad network of contacts throughout local, state, and federal law enforcement agencies.
- Established project management skills and experience
- Strong working knowledge and experience in the areas, industry, and emerging trends of corporate security and/or law enforcement information managerial programs
- You have demonstrated influencing and negotiating skills.
- You have experience managing vendors and consultants.
- You work well in a team and with divisions external to the security organization such as Human Resources, Legal, Environmental Health and Safety, Facilities, etc.
- You have strong leadership, management, and interpersonal skills, dealing effectively with all levels of management.
- You have the proven ability to build and sustain excellent relationships at multiple levels and across divisions.
Salary Range: $85,000-$110,000; bonus eligible and not long-term incentive eligible.
Additional Information
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
NBCUniversal
At Caesars Entertainment, Inc., our Team Members help to Create the Extraordinary for guests at our over 50+ locations nationwide. As the largest casino-entertainment company in the U.S. and the world’s most diversified casino-entertainment provider, we offer unlimited possibilities for your professional future. Since our beginning in Reno, Nevada, in 1937, Caesars Entertainment we have grown through the development of new resorts, expansions, and acquisitions.As a team member at any one of our widely recognized brands, you’ll focus on building loyalty and value for our guests through a combination of impeccable service, operational excellence, and technological leadership. We don’t perform magic; we create it with excellence.If you are ready to create some magic, we invite you to apply for our dynamic, yet unique, career opportunities.Caesars Entertainment is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits including affordable, best-in-class healthcare & benefits, robust professional training & development, tuition assistance & student loan repayment options, Team Member total wellbeing program, free Team Member parking, Team Member assistance program, and Team Member discount programs.As an employer, we’re committed to our Team Members, suppliers, communities, and the environment through a PEOPLE PLANET PLAY framework. At every step and in every decision, we are driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All-In on Service, and Blaze the Trail. Our mission is to Create the Extraordinary. Our vision is to Create spectacular worlds that immerse, inspire, and connect you.
JOB SUMMARY:
Reporting to the Director of Security, the Security Manager manages security activities and personnel assigned to a shift. The Manager supervises Security Supervisors. The term “manages” includes duties such as training; directing the work of employees; maintaining the effectiveness and efficiency of shift security operations; appraising employees’ effectiveness and efficiency for purposes of recommending promotions and completing evaluations; handling employees’ grievances and complaints; disciplining employees; planning work; providing for safety and security; and monitoring or implementing legal compliance matters. The Security Manager insures compliance with all casino policies. The Security Manager provides leadership and direction in order to create a safe environment for all of Horseshoe’s guests and employees.
JOB FUNCTIONS:
- Serves as a leader for employees while fostering teamwork, employee morale, motivation, and open communication
- Acts as a role model and coaches while developing employees using a consistent, approachable demeanor, and clearly articulating expectations
- Endorses the business objectives, ethics, and values of Caesar’s Entertainment
- Ensures that each team member clearly understands and is held accountable for their respective performance expectations
- Directs all activities on the assigned shift
- Monitors activity regarding Maryland Lottery and Gaming Control Agency commission regulations and company policies to ensure effective performance
- Handles compliance matters related to the Security Department. Supervises, trains, and coordinates staff to ensure compliance with all policies, and MLGCA regulations and court appearances
- Monitors incident reports, ensuring accuracy and completeness, and initiates investigation processes
- Monitors the exclusion list and ensures effective enforcement where appropriate
- Is accountable for service goals and objectives as well as customer complaints and claims
- Determines manpower requirements within shift hours and schedules personnel to provide maximum security coverage with minimal costs
- Administers or supervises the administering of training programs for assigned personnel that will ensure the effective security of gaming and money handling
- Counsels, guides, and instructs personnel on the proper performance of their duties
- Cooperates with federal, state and local law enforcement agencies
- Is responsible for the safety and well being of guests and employees
- Investigates or supervises the investigation of various incidents involving crime, employee misconduct, and issues that concern the welfare of the casino and the surrounding facilities and neighborhood
- Is responsible for reviewing and approving all documents as needed
- Instructs, trains, and monitors officers in numerous daily duties including customer and employee relations, report writing, procedures in handling company funds, and critical incident management
JOB QUALIFICATIONS:
- High school graduate or equivalent
- 5 years of law enforcement experience and/or casino security experience
- 3 years supervisory experience
- Must possess the ability to interact in a professional manner with the general public
- Must possess investigation skills
- Must possess excellent written and verbal communication skills
- Must possess excellent customer and employee relations skills
- Must be able to instill a commitment to teamwork in shift personnel
- Must possess strong leadership, supervisory, and interpersonal skills
- Must be able to respond calmly and make rational decisions in response to critical incidents and employee conflicts
- Must be able to work varied shifts, weekends, and holidays as needed
- Must possess the ability to speak distinctly and persuasively
- Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies
- Must possess the ability to effectively work with all Horseshoe Casino Baltimore departments as required
- Must be able to work independently
- Must be able to sit, stand or walk for long periods of time
- Must be able to work in an outdoor smoking enviroment
- Must be able to respond calmly and make rational decisions, when handling employee conflicts
- Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator
- Must be able to lift and carry up to 25 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel
- Must have the manual dexterity to operate a computer and other necessary office equipment
- Must be able to tolerate areas containing dust, loud noises, various weather conditions and bright lights
- Must be able to work varied shifts, weekends and holidays as needed
- Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
ABOUT US:
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world’s most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah’s®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
Caesars Entertainment, Inc.
Company Description
NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service. Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.
Job Description
NBCUniversal is looking for a Director of Studio Security to join our studio management team in Doraville, GA. In this role you will be responsible for the physical security of the studio including its stages, mills, office buildings corporate buildings, gates, secure parking and access processes, perimeter, surveillance, and general studio operations. This role will help secure the studio lot for all employees, productions, and visiting guests as well as general corporate functions by nurturing close partnerships with many internal leaders and external vendors. You will also work closely with Los Angeles based Global Security team members to help build and manage key SOP’s, technologies, and standards across the studio facility. Applicants for this role will need to be seasoned facility professionals able to operate at multiple levels and bring in a forward-thinking operations expertise.
What You’ll Do
- The Director will help ensure a safe and secure work environment for all studio lot employees, contractors, visitors, and 3rd party contractors and tenants by following and enforcing NBCUniversal Corporate Security policies
- Liaise with local, state, and federal law enforcement, government agencies and investigators for all security emergencies and incidents on the Doraville Studio lot
- Accountable for timely responses to all security emergencies and incidents, with accurate documentation, while following all NBCU security processes and procedures
- Constant collaboration with the Global Security Team to help analyze and review local crime and incident trends, surrounding residential and metropolitan areas, as well as any relevant national or international trends, to appropriately plan security operation
- Develop partnerships with relevant cross-functional leaders throughout the company for increased business knowledge and proactive security prevention
- Review security related insurance claims and incident reports with relevant public and private organizations
- Provide operational oversight and budget responsibility for contractors from 3rd party security organizations, including the on-lot guard force
- In coordination with the Global Security team, help develop training programs
- Serves as point person in the event of an emergency or incident affecting the lot
- Provide aid, guidance, consultation, and coordination to other departments, especially Human Resources, Finance, Legal and Facilities
- Off-site production security oversite and support within the local region
Qualifications
Let’s Talk About You…
- Leadership- You are a proven leader known to challenge the status quo, introduce new and better ways of delivering results, and make difficult decisions and lead through change.
- Coach- You lead teams of professionals by mentoring and developing; you help them reach their full potential.
- Executer- You get things done! Using strong organizational management, you prioritize and execute numerous complex projects in parallel.
- Communicates with ease- You have a way with words. You can build relationships across both broad internal functional departments and various external stakeholders to ensure a secure presence for all teams.
- High standards- You understand that importance of what “top tier security” looks like and strive for such quality in all aspects of the team.
What You Have…
- Minimum 10 years of experience in law enforcement or related role with a proven track record of professional success
- Minimum 3 years of experience in a supervisory role, providing coaching, work assignments and feedback to subordinate
What You Maybe Have…
- Bachelors’ Degree in a related security, public policy, or forensic field
- Demonstrated success with strong verbal and written communication skills working with all levels within an organization
- Demonstrated ability to work independently to deliver exceptional results among multiple priorities
- Previous entertainment or media experience
- Previous experience managing a large campus with many types of buildings/facilities, including but not limited to traditional office space, production facilities, and parking structures
- Understanding and experience with security systems is a plus
- Prior experience working in an interdisciplinary corporate environment with security responsibilities for multiple buildings/facilities
- Proven experience managing large 3rd party vendor budgets including invoice review
Additional Requirements
- Must be willing to adhere to all Company COVID-19 workplace safety policies and protocols.
- In select work settings or where jurisdictionally mandated, must submit an attestation disclosing your COVID-19 vaccination status and be fully vaccinated against COVID-19 or adhere to enhanced protocols.
Additional Information
NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations in the US by calling 1-818-777-4107 and in the UK by calling +44 2036185726.
NBCUniversal
This is an on-site role in Omaha, Neb.
Full-time. Must be available to work a flexible schedule with a weekend rotation and hours varying Monday–Friday and the occasional weekend.
Reports to: Manager of Sales and Service, Nebraska
Responsibilities & Job Duties (include, but are not limited to)
- Provide best-in-class service to our Tickets For Less retail customers through all available means of communication
- Generate revenue through email, telephone and in-lobby customer sales
- Participate in from-public ticket purchases by processing sales submissions, making offers and related activity
- Utilize internal and external technology to process and fulfill orders
- Work in the Point of Sale to input and manage ticket inventory
- Communicate active promotions and discounts to Tickets For Less customers
- Work collaboratively with other team members to achieve departmental and company goals
- Actively contribute ideas and potential improvements to team members and management
- Assist in managing on-site events as needed
Qualifications
- Bachelor’s degree in a related field preferred
- Must have a passion for sports and/or live entertainment
- Retail, travel, event, sports or live entertainment experience considered a plus
- Excellent verbal and written communication skills
- Self-motivation, attention to detail and strong organizational skills required
- Must be able to work independently and as part of a team in a group setting
- Strong ability to multi-task
- Must be available to work under pressure in a fast-paced environment
- Must have an eye for detail
Benefits
- Competitive Salary
- 401k with Company Match
- Unlimited Vacation
- Medical/Dental/Vision Insurance/Short-Term & Long-Term Disability
- Life Insurance
- Eligible for two raises per year
- $1,000 Employee Ticket Credit
- Discretionary Performance Bonuses
- Company Kitchen with Free Snacks and Drinks
- Employee Referral Program
- Quarterly Company Paid Outings
- Casual dress code
Tickets For Less
Full-time; four 10-hour shifts, three days off; 2–10 p.m. on weekends and weekdays
Reports to Manager of Sales and Service and Director of Sales and Service
Responsibilities & Job Duties (include, but are not limited to)
- Provide best-in-class service to our Tickets For Less retail customers through all available means of communication
- Generate revenue through email, telephone and in-lobby customer sales
- Participate in from-public ticket purchases by processing sales submissions, making offers and related activity
- Utilize internal and external technology to process and fulfill orders
- Work in the Point of Sale to input and manage ticket inventory
- Communicate active promotions and discounts to Tickets For Less customers
- Work collaboratively with other team members to achieve departmental and company goals
- Actively contribute ideas and potential improvements to team members and management
- Assist in managing on-site events as needed
Qualifications
- Bachelor’s degree in a related field preferred
- Must have a passion for sports and/or live entertainment
- Retail, travel, event, sports or live entertainment experience considered a plus
- Excellent verbal and written communication skills
- Self-motivation, attention to detail and strong organizational skills required
- Must be able to work independently and as part of a team in a group setting
- Strong ability to multi-task
- Must be available to work under pressure in a fast-paced environment
- Must have an eye for detail
Benefits
- Competitive Salary
- 401k with Company Match
- Unlimited Vacation
- Medical/Dental/Vision Insurance/Short-Term & Long-Term Disability
- Life Insurance
- Eligible for two raises per year
- $1,000 Employee Ticket Credit
- Discretionary Performance Bonuses
- Company Kitchen with Free Snacks and Drinks
- Employee Referral Program
- Quarterly Company Paid Outings
- Casual dress code
If you’re interested in part-time work, 5–10 p.m. shift may be available
Tickets For Less
Full-time. Must be available to work a flexible schedule with a weekend rotation and hours varying Monday–Friday.
REPORTS TO
Manager of Sales and Service and Director of Sales and Service
Responsibilities & Job Duties (include, but are not limited to)
- Provide best-in-class service to our Tickets For Less retail customers through all available means of communication
- Generate revenue through email, telephone and in-lobby customer sales
- Participate in from-public ticket purchases by processing sales submissions, making offers and related activity
- Utilize internal and external technology to process and fulfill orders
- Work in the Point of Sale to input and manage ticket inventory
- Communicate active promotions and discounts to Tickets For Less customers
- Work collaboratively with other team members to achieve departmental and company goals
- Actively contribute ideas and potential improvements to team members and management
- Assist in managing on-site events as needed
Qualifications
- Bachelor’s degree in a related field preferred
- Must have a passion for sports and/or live entertainment
- Retail, travel, event, sports or live entertainment experience considered a plus
- Excellent verbal and written communication skills
- Self-motivation, attention to detail and strong organizational skills required
- Must be able to work independently and as part of a team in a group setting
- Strong ability to multi-task
- Must be available to work under pressure in a fast-paced environment
- Must have an eye for detail
Benefits
- Competitive Salary
- 401k with Company Match
- Unlimited Vacation
- Medical/Dental/Vision Insurance/Short-Term & Long-Term Disability
- Life Insurance
- Eligible for two raises per year
- $1,000 Employee Ticket Credit
- Discretionary Performance Bonuses
- Company Kitchen with Free Snacks and Drinks
- Employee Referral Program
- Quarterly Company Paid Outings
- Casual dress code
Tickets For Less
About the Company
Premiere Digital Services (PDS) is a trusted media services and software solutions partner for content owners, video distributors, digital retailers, broadcasters, subscription video, and ad-supported platforms. We simplify the complexities of content distribution, supply chain, and digital storefront management and provide flexible B2B technical SaaS solutions and managed services for media assets. As a leader in cloud-based digital asset delivery and content optimization solutions for clients in the growing Media & Entertainment industry, Premiere brings to life the quality of film and television, transporting to the hands of millions around the globe. Through the magic of media services, we are a rising thought leader providing innovative, smart tools and intelligent operations as an essential business in media entertainment. Together with industry leaders like Google, Apple, NBC Universal, Microsoft, Disney, Warner Brothers and more, we work to revolutionize media delivery at the forefront of entertainment technology and software services.
About the Role
The Digital Media Coordinator is responsible for sourcing and validating assets according to service specifications and the distribution (delivery) of content to broadcasters and digital service providers.
Responsibilities:
- Ensuring efficient, secure, and complete intake and delivery of all digital assets, into our platforms, as detailed and agreed upon in the Delivery List.
- Working with various cross-functional teams to ensure the flow of production media assets through the Company is efficient, secure, and optimized, with a key focus on developing and executing best practices.
- Evaluating received metadata reports and partnering with internal and external teams to resolve basic issues.
- Assisting various initiatives focused on improving and developing the intake, review, sharing, and distribution of production media assets.
- Monitor and parse a high volume and time sensitive order queue
- Ensure source assets are restored and conformed as required
- Validate metadata, image, video, audio and timed text media assets against a variety of client and internal specifications
- Package source assets and metadata as per servicing profile specifications
- Communicate and document internal rejections to the appropriate teams
- Verify integrity of deliverables and delivery package prior to servicing
- Maintain servicing action logs as needed
- Other tasks as needed to meet project deadlines
Required Skills:
- Understanding of various media formats such as video, audio, image and timed text.
- Understanding of industry format standards such as PAL, NTSC, timecode, framerate, codec, audio settings/configurations, metadata (title and technical – html, xml)
- Understand media encoding, transcoding, and file transfer protocol
- Understanding of Broadcast Deliverable Specifications
- Knowledge of Media Transfer Mechanisms (Aspera, Signiant, etc)
- Understanding if Media Content Protection
- Understanding of SOP Security Protocols
- Proficient skills working effectively in a fast-paced team environment managing high volumes of orders without error.
- Proficient knowledge of Microsoft Office
- Strong analytical and problem-solving skills with a high attention to detail and is self-motivated, creative, and efficient in proposing solutions to complex, time-critical problems
- Ability to adapt to changing priorities
- Strong interpersonal abilities and communication skills
- Ability and interest to work in a geographically diverse environment
Preferred Skills:
- General Editing/Studio/TV/Film/Pre or Post-production experience
- Experience in UHD, HDR, 4k, 6k (Dolby Vision/HDR10)
- Experience with metadata formats, including but not limited to XML, CSV, XLS, and HTML/CSS
- Experience with workflows in multiple locations across multiple time zones
- Ability to learn and process information quickly is a plus.
Education: High School Diploma or GED required.
Experience: Minimum of 1 years’ experience in working at an Entertainment or Media company.
*This position is based in Los Angeles, CA 90036 and is an in-office-based position.
**This position may be required to work 6 am-2:30 pm or 3:30 pm-12 am, plus overtime depending on business needs.
*** NO PHONE CALLS, OUTSIDE AGENCIES OR RECRUITERS
Benefits
We offer competitive pay and benefits programs including medical, dental & vision coverage, vacation & sick leave, 401(k), student loan repayment, and more!
Equal Opportunity Employer
Premiere Digital Services is an equal opportunity employer. Qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
PREMIERE DIGITAL SERVICES, INC
TITLE: Director, Membership Service
POSITION TYPE: Full Time, Exempt
COMPANY: Sharks Sports and Entertainment, LLC
LOCATION: San Jose, CA
REPORTS TO: VP, Ticket Sales & Service
POSTING DATED: December 6, 2022
Summary:
Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the NHL’s San Jose Sharks, the AHL’s San Jose Barracuda, SAP Center, Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. We are continually growing our organization through expansion in the Bay Area and surrounding communities in Northern California.
We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.
We live, work, and innovate by a set of Pioneering Principles:
T – Team success is more important than individual success
E – Exceptional experience is non-negotiable in everything we do
A – Appreciate others for their diversity and opinions
M – More risk leads to more rewards and expands our comfort zones
T – Trust that all teammates have the best intentions
E – Empower all teammates to make informed decisions
A – Always say what you really mean and do what you say
L – Lead by showing the respect to others you expect from them
We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether; we are Team Teal.
Position Overview
The Director, Membership Service is a critical part of our vision to pioneer the future of sports and entertainment. Ticket Sales & Service is central to the success of our business, and we are seeking a leader with a clear vision for unparalleled, proactive, and personalized service for our Sharks365 members.
The Director, Membership Service will have a strong background in service but also an understanding of the sales process. The ideal candidate will have an appreciation for developing new and impactful experiences for our members, reimagining what it means to be a season ticket member. They will have a vision of how we evolve with the changing ticketing landscape and how we meet the needs of long-time customers and new audiences alike.
Specifically, the Director will be responsible for leadership of all relationships with our Sharks365 members, both full and partial season, while directly managing a staff of Account Executives. The Director is expected to define departmental strategy, establish processes to maximize staff development, while devising and executing annual plans to exceed established revenue targets, while collaborating with appropriate internal stakeholders.
Essential Duties and Responsibilities
- Continually evolve the member experience, prioritizing ease of use, innovation, and creativity with the intent of creating lifelong memories for our most loyal of fans
- Regularly overdeliver for our members such that “Surprise & Delight” is our baseline
- Be a visible and accessible presence for our Sharks365 universe, engaging fans at games and events and being available for members as needed
- Ensure all promised member benefits are fulfilled timely, including events, in-game recognition, member discounts and others
- Regularly evaluate the membership platform, identifying areas for improvement
STRATEGIC LEADERSHIP
- Develop and share annual strategic plan for Sharks365 memberships
- Hire, train, motivate, and evaluate department staff, with a focus on talent development and creating a championship-caliber service team
- Establish a best-in-class culture rooted in our Pioneering Principles
- Supervise Account Executives responsible for membership experience and retention
- Adhere to departmental budget with clear steps to implement, monitor and appropriately measure plan deliverables
REVENUE GENERATION
- Exceed departmental revenue targets as assigned, with an emphasis on renewal metrics
- Create and oversee incentive programs that motivate the team to reach or surpass their revenue targets
- Provide detailed and accurate sales forecasting as requested
- Install clear staff expectations for strategic member touchpoints
- In collaboration with Brand team, lead and organize all member communication, including call campaigns, texts, email, and social
CROSS-FUNCTIONAL COLLABORATION
- Member of Revenue+Brand leadership group, aligning multiple functions across sales and marketing
- Work in partnership with other key internal stakeholders to solicit feedback and ensure collaboration on projects and campaigns
- Ensure CRM platform is being used effectively to track customer interactions, sales pipelines, and reporting needs
- Be the internal voice of the Sharks365 member base to ensure their perspective is being considered in organizational decisions
Qualifications
- Minimum of 5 years of relevant experience, preferably with 2 years of leadership experience in the sports or live event industry
- Bachelor’s Degree or comparable industry experience required
- Must possess excellent leadership skills with proven track record of people development and service success
- Exemplify and teach excellence in both sales skills/process and customer relationship building practices
- Ability to build successful relationships within the organization and externally with members
- Experience developing and managing a budget
- Advanced level of understanding of Ticketmaster’s Archtics preferred
- High proficiency with the Microsoft suite of products
- Understanding and experience using CRM platforms
- Excellent verbal and written communication skills
- Strong interpersonal skills with ability to problem solve in real time
- Strong work ethic and high intellectual curiosity
- It is imperative that you can work independently without supervision, be self-directed and demonstrate initiative
- Exhibit good judgment and decision-making skills, as well as ability to manage your own time and implement your own schedule
What We Offer
- Competitive compensation (base salary and variable incentive plan)
- Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
- Pretax Transportation Benefit
- 401K (pre-tax and Roth options)
- Minimum of 10 Paid Holidays and Wellness Days per year
- Complimentary or discounted sports and concert tickets
- Other League & partner discounts
- Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
- An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
- Potential for flexible scheduling and telework opportunities
This position is not eligible for U.S. work authorization sponsorship.
Salary Range
The salary range for this role is $110,000, $120,000 + variable compensation
Our Commitment to Diversity, Inclusion & Belonging
Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
EEO
Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.
Notice to Recruiters and Agencies
SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.
San Jose Sharks
General Description: The role’s singular goal is to get potential Open On Sunday members to successfully “upload” all required data to receive a quote for their catalog. The right candidate will have a passion for the music/entertainment business, excellent excel and analysis skills, a formal education and practical experience in accounting and/or finance, and intrinsic motivation to drive activities to completion. This role will report to the Director of Investments with oversight from the Chief Operating Officer.
Location Requirements: We are a start-up located in Atlanta, Georgia, so we are looking for candidates that will work from our office to develop company culture and team dynamics during our hyper growth phase.
Hours per week: This is a salaried, full-time position.
Qualifications: Undergraduate degree in business (Finance, Accounting, Economics, etc..) or mathematics. Mastery in Excel is required. Experience with administrative web applications and the music/entertainment industry is highly desired.
Candidate Traits: Problem solver; Diligent; detail-oriented; task focused; comfortable managing multiple work streams simultaneously; technologically savvy; advanced Excel skills; strong time management skills; ability to work independently; and strong written and verbal communication skills.
Duties:
Member Quote Creation – In order for Open On Sunday to create an offer for a catalog, new Open On Sunday members must provide source earnings data and related governance agreements. This comes to us via credentials to log into their earnings sources (e.g. BMI, Spotify, YouTube) or their past statements (they download them manually and send them to us). The Onboarding Manager communicates directly with new members or their representatives — often a business manager or lawyer — to ensure the member’s credentials work correctly for access to their statements, or the statements they send us are comprehensive so that we can maximize our offer.
Quote Preparation – Once a new member has provided all earnings sources, the Onboarding Manager ensures these various sources are successfully uploaded into Open On Sunday’s “Deal Platform.” This often includes basic Excel data manipulation for our Deal Platform to successfully ingest their data.
Sound Judgement – Additionally, we consider more subjective factors of a catalog such as the online sentiment, e.g. popularity on social media, YouTube views, etc… As a valued team member, the Onboarding Manager will provide input on these additional factors.
Product Development – This position has the unique opportunity to work directly with the Product Manager of the Deal Platform in order to improve the tools used to ingest and analyze music catalogs. The Onboarding Manager will have major influence on directing the priorities in automation and perfection of the world’s best music IP evaluation tool.
Open On Sunday