Customer Service Coordinator

Full-time. Must be available to work a flexible schedule with a weekend rotation and hours varying Monday–Friday.

REPORTS TO

Manager of Sales and Service and Director of Sales and Service

Responsibilities & Job Duties (include, but are not limited to)

• Provide best-in-class service to our Tickets For Less retail customers through all available means of communication
• Generate revenue through email, telephone and in-lobby customer sales
• Participate in from-public ticket purchases by processing sales submissions, making offers and related activity
• Utilize internal and external technology to process and fulfill orders
• Work in the Point of Sale to input and manage ticket inventory
• Communicate active promotions and discounts to Tickets For Less customers
• Work collaboratively with other team members to achieve departmental and company goals
• Actively contribute ideas and potential improvements to team members and management
• Assist in managing on-site events as needed

Qualifications

• Bachelor’s degree in a related field preferred
• Must have a passion for sports and/or live entertainment
• Retail, travel, event, sports or live entertainment experience considered a plus
• Excellent verbal and written communication skills
• Self-motivation, attention to detail and strong organizational skills required
• Must be able to work independently and as part of a team in a group setting
• Strong ability to multi-task
• Must be available to work under pressure in a fast-paced environment
• Must have an eye for detail

Benefits

• Competitive Salary
• 401k with Company Match
• Unlimited Vacation
• Medical/Dental/Vision Insurance/Short-Term & Long-Term Disability
• Life Insurance
• Eligible for two raises per year
• $1,000 Employee Ticket Credit
• Discretionary Performance Bonuses
• Company Kitchen with Free Snacks and Drinks
• Employee Referral Program
• Quarterly Company Paid Outings
• Casual dress code

Tickets For Less