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HomeCustomer Service Coordinator

Customer Service Coordinator

$$$

Full-time. Must be available to work a flexible schedule with a weekend rotation and hours varying Monday–Friday.

 

REPORTS TO

Manager of Sales and Service and Director of Sales and Service

 

Responsibilities & Job Duties (include, but are not limited to)

  • Provide best-in-class service to our Tickets For Less retail customers through all available means of communication
  • Generate revenue through email, telephone and in-lobby customer sales
  • Participate in from-public ticket purchases by processing sales submissions, making offers and related activity
  • Utilize internal and external technology to process and fulfill orders
  • Work in the Point of Sale to input and manage ticket inventory
  • Communicate active promotions and discounts to Tickets For Less customers
  • Work collaboratively with other team members to achieve departmental and company goals
  • Actively contribute ideas and potential improvements to team members and management
  • Assist in managing on-site events as needed

Qualifications

  • Bachelor’s degree in a related field preferred
  • Must have a passion for sports and/or live entertainment
  • Retail, travel, event, sports or live entertainment experience considered a plus
  • Excellent verbal and written communication skills
  • Self-motivation, attention to detail and strong organizational skills required
  • Must be able to work independently and as part of a team in a group setting
  • Strong ability to multi-task
  • Must be available to work under pressure in a fast-paced environment
  • Must have an eye for detail

Benefits

  • Competitive Salary
  • 401k with Company Match
  • Unlimited Vacation
  • Medical/Dental/Vision Insurance/Short-Term & Long-Term Disability
  • Life Insurance
  • Eligible for two raises per year
  • $1,000 Employee Ticket Credit
  • Discretionary Performance Bonuses
  • Company Kitchen with Free Snacks and Drinks
  • Employee Referral Program
  • Quarterly Company Paid Outings
  • Casual dress code

 

Tickets For Less

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Expiration date:
03-20-2023

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