San Jose Sharks

TITLE: Senior Booking Specialist

POSITION TYPE: Full time / Exempt

COMPANY: Sharks Sports and Entertainment, LLC

LOCATION: San Jose, CA

REPORTS TO: Senior Director, Booking & Events

POSTING DATED: November 9, 2023

Summary:

Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the NHL’s San Jose Sharks, the AHL’s San Jose Barracuda, SAP Center, Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. We are continually growing our organization through expansion in the Bay Area and surrounding communities in Northern California.

We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles:

T – Team success is more important than individual success

E – Exceptional experience is non-negotiable in everything we do

A – Appreciate others for their diversity and opinions

M – More risk leads to more rewards and expands our comfort zones

T – Trust that all teammates have the best intentions

E – Empower all teammates to make informed decisions

A – Always say what you really mean and do what you say

L – Lead by showing the respect to others you expect from them

We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether; we are Team Teal.

Position Overview:

The Booking Specialist is responsible for booking both corporate and private events at SAP Center at San Jose and Tech CU Arena. They will solicit new and potential business for groups ranging from 100 to 10,000. They will oversee the sales process from sale to services and continuing to foster the client relationships for future business. They will work in cooperation with the internal departments for each venue to ensure successful implementation.

Essential Duties and Responsibilities:

• Prospect new business via previous contracts, networking, trade publications, resource guides, and cold calls. Target the local hospitality industry – event planners, corporate planners, and direct corporate level decision makers to sell private events
• Research the market on potential new leads and develop tie-in opportunities within Sharks Sports & Entertainment to enhance value
• Enhance internal existing offerings to maximize the event and revenue.
• Show available spaces to prospective clients and actively sell venues
• Develop client relationships and enhance existing relationships to maintain renewal business.
• Work with creative services to create/develop and generate professional sales presentations by compiling necessary information such as research, data, photos, etc.
• Provide weekly reports on sales activity/expenses and results to track own performance as well as event performance
• Collaborate with cooperate partnerships to provide event opportunities to existing clientele
• All other duties assigned by the Senior Director of Booking & Events

Qualifications:

• Bachelor’s degree in business, hospitality, or related field
• Minimum of 5 years’ experience in corporate sales and marketing environment with evidence of solid business acumen and understanding of how to manage sales opportunities
• High level of integrity with professional, business-oriented demeanor a must
• Capable of developing a successful sales strategy and have a working knowledge of the industry and community
• Understand the market and have a pulse on industry opportunities
• Proven ability to initiate high-level contracts of prospective customer with strong persuasion and negotiation skills to close the sale
• Evidence of ability to establish and maintain effective business relationships
• Demonstrate effective verbal and written communication skills with the ability to communicate with various levels of prospective clients and vendors
• Detail oriented with exceptional skills and the ability to manage multiple events and sales prospects
• Ability to identify issues, formulate solutions and alternatives and resolve the issue in a timely manner
• Ability to work well in a team environment and effectively across functional areas
• Proven track record of excellent guest service
• Self-motivated with excellent management and sales skills
• Computer proficient, including Microsoft Suite
• Experience working in sport and entertainment venues, conventions centers or hotels in hospitality sales capacity preferred
• Must be willing to work nights, weekends, and holidays

Physical Requirements

• Ability to sit, stand and utilize a computer for extended periods of time
• Communicate via phone and email with a variety of individuals
• Ability to bend at the waist, reach overhead and lift up to 40 lbs. with or without accommodation
• Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
• Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)

What We Offer:

• Competitive compensation (Hourly rate and variable incentive plan)
• Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
• Pretax Transportation Benefit
• 401K (pre-tax and Roth options)
• Minimum of 10 Paid Holidays and Wellness Days per year
• Complimentary or discounted sports and concert tickets
• Other League & partner discounts
• Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
• An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
• Potential for flexible scheduling and telework opportunities

This position is not eligible for U.S. work authorization sponsorship.

Pay Rate

• The pay rate for this role is $95,000 a year

Our Commitment to Diversity, Inclusion & Belonging

Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer

Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.

Notice to Recruiters and Agencies

SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.

San Jose Sharks

TITLE: Premium Sales Manager

POSITION TYPE: Full Time, Exempt

COMPANY: Sharks Sports and Entertainment, LLC

LOCATION: San Jose, CA

REPORTS TO: Senior Director, Premium Sales & Service

POSTING DATED: September 29, 2023

Pay Range: The pay range for this role is $66,560 – $72,00 + variable

Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future.

Position Overview

Reporting to the Senior Director, Premium Sales & Service, this position embraces all aspects of Team Teal’s principles. This position is responsible for selling new, long-term Premium Sales & Service products, with the flexibility to cross-sell Sharks Ticket Sales and Global Partnership inventory. The Premium Sales Manager will work diligently to assure revenue generation and growth and in line with Team Teal’s overall objectives.

Additionally, the key responsibilities of this position include reaching sales quotas, proactively prospecting and developing new business opportunities, hosting weekly meetings with prospects, managing a consistent pipeline of prospects, managing customer base and activities in CRM, and selling related products as requested.

Essential Duties and Responsibilities:

• Dedicated to prospect, present, and close Premium Sales products, with an emphasis on Suites, with the flexibility to sell Sharks Ticket Sales and Global Partnership assets.
• Prospecting potential clients via inside and outside sales strategies while developing, establishing and maintaining strong relationships with key contacts.
• Schedule weekly meetings and conduct presentations with prospective clients.
• Utilize networking skills, face-to-face presentations and cold-calling techniques to sell Premium Sales inventory.
• Entertain prospects at San Jose Sharks games and SAP Center events with the goal of closing Premium Sales products and services.
• Involvement in all sales activities, from lead generations through closing the sale.
• Manage pipeline and activities via CRM.
• Participate in non-game day sales events, offsite meetings, sales booths and other sales related initiatives.
• Achieve weekly, monthly and annual sales goals and objectives.
• Prepare and present consistent sales reports by maintaining timely and accurate records detailing sales pipeline progress, appointment recaps, prospecting activities and sales progress.
• Maintain a unified working relationship with Global Partnership and Sharks Ticket Sales & Service teams.
• Perform other tasks and projects as required.

Minimum Qualifications

• Bachelor’s degree from a 4-year college or university; at least 3 years of experience in a ticket sales or premium sales role with a track record of success.
• Superior customer service skills.
• Ability to demonstrate dynamic sales skills, with an emphasis on selling multiple product offerings and services.
• Positive and enthusiastic approach to customers and contacts so as to convey a positive image and ability to respond to client’s needs in a timely manner.
• Ability to effectively present sales material to prospects on an appointment.
• Cultivate relationships across departments and business functions in order to foster effective teamwork throughout the organization.
• Excellent interpersonal skills with ability to maintain positive working relationships.
• Night and weekend work required, including working non-hockey related events and/or on holidays.
• Exceptional spoken and written communication skills
• Excellent presentation skills
• Proficient in Microsoft Office Suite, Archtics and Ticketmaster
• Time management and problem-solving skills
• Proven ability to negotiate six-figure agreements
• Exhibit good judgement and decision-making skills, as well as the ability to manage your own time and implement your own schedule

Physical Requirements

• Ability to sit, stand and utilize a computer for extended periods of time
• Communicate via phone and email with a variety of individuals
• Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
• Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
• Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)

What We Offer

• Competitive compensation (base salary and variable incentive plan)
• Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
• Pretax Transportation Benefit
• 401K (pre-tax and Roth options)
• Unlimited Paid Time Off
• Minimum of 10 Paid Holidays and Wellness Days per year
• Complimentary or discounted sports and concert tickets
• Other League & partner discounts
• Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
• An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
• Potential for flexible scheduling and telework opportunities
• Free access to on-site Volta EV charging stations on non-event days

This position is not eligible for U.S. work authorization sponsorship.

Summary:

Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.

We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles:

T – Team success is more important than individual success

E – Exceptional experience is non-negotiable in everything we do

A – Appreciate others for their diversity and opinions

M – More risk leads to more rewards and expands our comfort zones

T – Trust that all teammates have the best intentions

E – Empower all teammates to make informed decisions

A – Always say what you really mean and do what you say

L – Lead by showing the respect to others you expect from them

We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.

Our Commitment to Diversity, Inclusion & Belonging

Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer

Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.

Notice to Recruiters and Agencies

SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.

San Jose Sharks

TITLE: Application Support Manager

POSITION TYPE: Full Time, Exempt

COMPANY: Sharks Sports and Entertainment, LLC

LOCATION: SAP Center, San Jose CA

REPORTS TO: Director, Information Technology

POSTING DATED: July 19, 2023

Pay Rate: The pay rate for this role is $105,000 per year

Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future.

Position Overview

The Application Support Manager will oversee all enterprise application platforms in collaboration with rest of the IT team, with a specific focus on SAP Enterprise Applications. This role will as a business partner in the organization to deliver technology projects that meet business objectives. The role ensures that the respective business, application, data, and technology perspectives are in line with the organization’s technology and governance strategies, policies, and standards. The role will develop a deep understanding of the applications, the business needs and objectives, and will work with 3rd party technology partners to optimize the use and adoption of these applications across the organization. They will act a application subject matter expert to solve problems and proactively recommend improvement, optimizations, and process enhancements.

Essential Duties and Responsibilities:

• Leads and manages the portfolio of all enterprise business applications within the organization
• Works with all departments and business leaders to define needs for technology-enabled business processes and applications
• Own incident management and resolution for all enterprise applications in close collaboration with internal users and external technology partners
• Works with Director of IT and the rest of the IT team to develop/enhance the technology roadmap for the organization
• Understands concepts and technology related to data architecture and data transformation
• Knowledge of instituting controls to ensure data quality, including data security, retention, and archival
• Provides guidance and research in product, component, and vendor selection as appropriate for specific projects
• Owns the maintenance, upgrade, support, and continued enhancement of business applications within the organization, as needed
• Develops and maintains relationships with vendor partners.
• Maintain documentation for all implementation, integration, and processes for enterprise applications
• Work with cross functional teams to understand business objectives and challenges, recommend technology solutions, new or existing as needed
• Event coverage when needed
• Other duties as assigned

Minimum Qualifications

• Bachelor’s degree or equivalent combination of education and experience
• 4+ years’ relevant work experience; or an equivalent combination of education and experience
• 2+ years of Enterprise Applications experience including System Analysis, Design, Procurement, Testing, Implementation, Documentation, Vendor Management, and License Management
• Demonstrated experience architecting, consulting, implementing, and customizing solutions and workflows
• Experience with middleware, reporting, and Modern user interface (UI) tools and technologies
• Experience in process design, requirements analysis, feasibility studies, software design, programming, testing, deployment, installation, and operational management
• Knowledge of enterprise architecture including application architecture, database architecture, and technology architecture
• Experience with architecting, deploying cloud-enabled solutions, and enterprise application integration and frameworks
• Experience with SAP Enterprise systems is preferred
• Strong deductive reasoning, critical thinking, problem solving, and prioritization skills
• Exceptional interpersonal skills, with excellent written and verbal communicator that is comfortable sharing ideas across functions, to various levels of the organization, and with partners and vendors
• A forward looking individual who proactively seeks new knowledge and skills; who looks for opportunities to improve the organization and experience of team members
• Proactive, with a positive and winning approach, and strong decision-making skills
• Proven ability to prioritize effectively, productively lead multiple priorities, and work in a small team environment, contributing to organization and team success
• Able to install and administer computer hardware, software and networks
• Flexible to work a varied schedule when needed, including nights, weekends, holidays, and extended hours
• Ability to travel between SAP Center and other entities such as but not limited to: Sharks Ice San Jose, Sharks Ice Fremont and Oakland Ice Center

Physical Requirements

• Ability to sit, stand and utilize a computer for extended periods of time
• Communicate via phone and email with a variety of individuals
• Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
• Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
• Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)

What We Offer

• Competitive compensation (base salary and variable incentive plan)
• Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
• Pretax Transportation Benefit
• 401K (pre-tax and Roth options)
• Unlimited Paid Time Off
• Minimum of 10 Paid Holidays and Wellness Days per year
• Complimentary or discounted sports and concert tickets
• Other League & partner discounts
• Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
• An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
• Potential for flexible scheduling and telework opportunities

This position is not eligible for U.S. work authorization sponsorship.

Summary:

Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.

We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles:

T – Team success is more important than individual success

E – Exceptional experience is non-negotiable in everything we do

A – Appreciate others for their diversity and opinions

M – More risk leads to more rewards and expands our comfort zones

T – Trust that all teammates have the best intentions

E – Empower all teammates to make informed decisions

A – Always say what you really mean and do what you say

L – Lead by showing the respect to others you expect from them

We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.

Our Commitment to Diversity, Inclusion & Belonging

Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer

Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.

Notice to Recruiters and Agencies

SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.

San Jose Sharks