Director, Technical Services

TITLE: Senior Booking Specialist

POSITION TYPE: Full time / Exempt

COMPANY: Sharks Sports and Entertainment, LLC

LOCATION: San Jose, CA

REPORTS TO: Senior Director, Booking & Events

POSTING DATED: November 9, 2023

Summary:

Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the NHL’s San Jose Sharks, the AHL’s San Jose Barracuda, SAP Center, Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. We are continually growing our organization through expansion in the Bay Area and surrounding communities in Northern California.

We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.

We live, work, and innovate by a set of Pioneering Principles:

T – Team success is more important than individual success

E – Exceptional experience is non-negotiable in everything we do

A – Appreciate others for their diversity and opinions

M – More risk leads to more rewards and expands our comfort zones

T – Trust that all teammates have the best intentions

E – Empower all teammates to make informed decisions

A – Always say what you really mean and do what you say

L – Lead by showing the respect to others you expect from them

We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether; we are Team Teal.

Position Overview:

The Booking Specialist is responsible for booking both corporate and private events at SAP Center at San Jose and Tech CU Arena. They will solicit new and potential business for groups ranging from 100 to 10,000. They will oversee the sales process from sale to services and continuing to foster the client relationships for future business. They will work in cooperation with the internal departments for each venue to ensure successful implementation.

Essential Duties and Responsibilities:

• Prospect new business via previous contracts, networking, trade publications, resource guides, and cold calls. Target the local hospitality industry – event planners, corporate planners, and direct corporate level decision makers to sell private events
• Research the market on potential new leads and develop tie-in opportunities within Sharks Sports & Entertainment to enhance value
• Enhance internal existing offerings to maximize the event and revenue.
• Show available spaces to prospective clients and actively sell venues
• Develop client relationships and enhance existing relationships to maintain renewal business.
• Work with creative services to create/develop and generate professional sales presentations by compiling necessary information such as research, data, photos, etc.
• Provide weekly reports on sales activity/expenses and results to track own performance as well as event performance
• Collaborate with cooperate partnerships to provide event opportunities to existing clientele
• All other duties assigned by the Senior Director of Booking & Events

Qualifications:

• Bachelor’s degree in business, hospitality, or related field
• Minimum of 5 years’ experience in corporate sales and marketing environment with evidence of solid business acumen and understanding of how to manage sales opportunities
• High level of integrity with professional, business-oriented demeanor a must
• Capable of developing a successful sales strategy and have a working knowledge of the industry and community
• Understand the market and have a pulse on industry opportunities
• Proven ability to initiate high-level contracts of prospective customer with strong persuasion and negotiation skills to close the sale
• Evidence of ability to establish and maintain effective business relationships
• Demonstrate effective verbal and written communication skills with the ability to communicate with various levels of prospective clients and vendors
• Detail oriented with exceptional skills and the ability to manage multiple events and sales prospects
• Ability to identify issues, formulate solutions and alternatives and resolve the issue in a timely manner
• Ability to work well in a team environment and effectively across functional areas
• Proven track record of excellent guest service
• Self-motivated with excellent management and sales skills
• Computer proficient, including Microsoft Suite
• Experience working in sport and entertainment venues, conventions centers or hotels in hospitality sales capacity preferred
• Must be willing to work nights, weekends, and holidays

Physical Requirements

• Ability to sit, stand and utilize a computer for extended periods of time
• Communicate via phone and email with a variety of individuals
• Ability to bend at the waist, reach overhead and lift up to 40 lbs. with or without accommodation
• Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
• Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)

What We Offer:

• Competitive compensation (Hourly rate and variable incentive plan)
• Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
• Pretax Transportation Benefit
• 401K (pre-tax and Roth options)
• Minimum of 10 Paid Holidays and Wellness Days per year
• Complimentary or discounted sports and concert tickets
• Other League & partner discounts
• Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
• An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
• Potential for flexible scheduling and telework opportunities

This position is not eligible for U.S. work authorization sponsorship.

Pay Rate

• The pay rate for this role is $95,000 a year

Our Commitment to Diversity, Inclusion & Belonging

Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

Equal Opportunity Employer

Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.

Notice to Recruiters and Agencies

SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.

San Jose Sharks