TITLE: Application Support Manager
POSITION TYPE: Full Time, Exempt
COMPANY: Sharks Sports and Entertainment, LLC
LOCATION: SAP Center, San Jose CA
REPORTS TO: Director, Information Technology
POSTING DATED: July 19, 2023
Pay Rate: The pay rate for this role is $105,000 per year
Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands and primary work location. The base pay range provided is subject to change and may be modified in the future.
Position Overview
The Application Support Manager will oversee all enterprise application platforms in collaboration with rest of the IT team, with a specific focus on SAP Enterprise Applications. This role will as a business partner in the organization to deliver technology projects that meet business objectives. The role ensures that the respective business, application, data, and technology perspectives are in line with the organization’s technology and governance strategies, policies, and standards. The role will develop a deep understanding of the applications, the business needs and objectives, and will work with 3rd party technology partners to optimize the use and adoption of these applications across the organization. They will act a application subject matter expert to solve problems and proactively recommend improvement, optimizations, and process enhancements.
Essential Duties and Responsibilities:
- Leads and manages the portfolio of all enterprise business applications within the organization
- Works with all departments and business leaders to define needs for technology-enabled business processes and applications
- Own incident management and resolution for all enterprise applications in close collaboration with internal users and external technology partners
- Works with Director of IT and the rest of the IT team to develop/enhance the technology roadmap for the organization
- Understands concepts and technology related to data architecture and data transformation
- Knowledge of instituting controls to ensure data quality, including data security, retention, and archival
- Provides guidance and research in product, component, and vendor selection as appropriate for specific projects
- Owns the maintenance, upgrade, support, and continued enhancement of business applications within the organization, as needed
- Develops and maintains relationships with vendor partners.
- Maintain documentation for all implementation, integration, and processes for enterprise applications
- Work with cross functional teams to understand business objectives and challenges, recommend technology solutions, new or existing as needed
- Event coverage when needed
- Other duties as assigned
Minimum Qualifications
- Bachelor’s degree or equivalent combination of education and experience
- 4+ years’ relevant work experience; or an equivalent combination of education and experience
- 2+ years of Enterprise Applications experience including System Analysis, Design, Procurement, Testing, Implementation, Documentation, Vendor Management, and License Management
- Demonstrated experience architecting, consulting, implementing, and customizing solutions and workflows
- Experience with middleware, reporting, and Modern user interface (UI) tools and technologies
- Experience in process design, requirements analysis, feasibility studies, software design, programming, testing, deployment, installation, and operational management
- Knowledge of enterprise architecture including application architecture, database architecture, and technology architecture
- Experience with architecting, deploying cloud-enabled solutions, and enterprise application integration and frameworks
- Experience with SAP Enterprise systems is preferred
- Strong deductive reasoning, critical thinking, problem solving, and prioritization skills
- Exceptional interpersonal skills, with excellent written and verbal communicator that is comfortable sharing ideas across functions, to various levels of the organization, and with partners and vendors
- A forward looking individual who proactively seeks new knowledge and skills; who looks for opportunities to improve the organization and experience of team members
- Proactive, with a positive and winning approach, and strong decision-making skills
- Proven ability to prioritize effectively, productively lead multiple priorities, and work in a small team environment, contributing to organization and team success
- Able to install and administer computer hardware, software and networks
- Flexible to work a varied schedule when needed, including nights, weekends, holidays, and extended hours
- Ability to travel between SAP Center and other entities such as but not limited to: Sharks Ice San Jose, Sharks Ice Fremont and Oakland Ice Center
Physical Requirements
- Ability to sit, stand and utilize a computer for extended periods of time
- Communicate via phone and email with a variety of individuals
- Ability to bend at the waist, reach overhead and lift up to 15 lbs with or without accommodation
- Physically navigate stairs and catwalks at SSE facilities during normal work hours and events with or without accommodation
- Ability to work occasional extended hours including nights, weekends, holidays (all with advance notice)
What We Offer
- Competitive compensation (base salary and variable incentive plan)
- Medical/Dental/Vision/Flexible Spending Accounts (all LGBTQ+ friendly)
- Pretax Transportation Benefit
- 401K (pre-tax and Roth options)
- Unlimited Paid Time Off
- Minimum of 10 Paid Holidays and Wellness Days per year
- Complimentary or discounted sports and concert tickets
- Other League & partner discounts
- Central office location in downtown San Jose at the heart of Silicon Valley; convenient access to Caltrain, VTA, major freeways and free parking
- An inclusive culture which values diversity of background and a passion to improve our SSE’s commitment to change with impact on our community and industry
- Potential for flexible scheduling and telework opportunities
This position is not eligible for U.S. work authorization sponsorship.
Summary:
Born in 1991, Sharks Sports and Entertainment (“SSE”) has grown into a multi-faceted organization that includes the SAP Center, the NHL San Jose Sharks, the AHL San Jose Barracuda, the Tech CU Arena, three Sharks Ice facilities, and the non-profit Sharks Foundation. Additionally, we are growing our organization through expansion in the Bay Area and surrounding communities in Northern California.
We work and play in the Bay Area, and are deeply influenced by the technology, innovation, diversity, and commitment to excellence that surrounds us. Our culture is transforming to reflect those values, with an eye towards a pioneering, forward-thinking, and inclusive environment in sports and entertainment.
We live, work, and innovate by a set of Pioneering Principles:
T – Team success is more important than individual success
E – Exceptional experience is non-negotiable in everything we do
A – Appreciate others for their diversity and opinions
M – More risk leads to more rewards and expands our comfort zones
T – Trust that all teammates have the best intentions
E – Empower all teammates to make informed decisions
A – Always say what you really mean and do what you say
L – Lead by showing the respect to others you expect from them
We strive to unite people through a shared love of ice sports, entertainment, and our hometown. We are #TealTogether.
Our Commitment to Diversity, Inclusion & Belonging
Here at Team Teal, we recognize and celebrate that individuals come with a wealth of experience and talent well beyond any list of required skills and qualifications – in fact, we believe diversity of backgrounds and skills, combined with passion, are the most important keys to meaningful innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
Equal Opportunity Employer
Sharks Sports and Entertainment is an equal opportunity employer. We accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, national origin, marital status, medical condition as defined by state law (genetic characteristics or cancer), physical or mental disability, military service or veterans’ status, pregnancy, childbirth and related medical conditions, genetic information, or any other classification protected by applicable federal, state, and local laws and ordinances.
Notice to Recruiters and Agencies
SSE recruits candidates directly, rather than through third-party recruiters or agencies. Under no circumstances will SSE pay a fee for candidates submitted or presented without a signed recruiting agreement in place between SSE and the recruiter or agency prior to the submittal; any submittal must be for requisition specifically and individually assigned in writing by SSE’s HR department. In the case of candidate(s) submitted or presented to SSE by a recruiter or agency without a signed agreement AND written assignment by SSE Human Resources, SSE explicitly reserves the right to pursue and hire those candidate(s) with no financial obligation to the recruiter or agency.
San Jose Sharks
Related jobs:
Job Description
A captivating psychological horror short film is looking for three motivated and reliable Production Assistants to support various departments during filming. Titled LOST IN NIGHTMARES, the project explores themes of grief and obsession in a surreal and emotionally gripping story. This is an excellent entry-level opportunity for those looking to gain hands-on experience in film production and earn IMDb credit.
Job Responsibilities
-
Assist with on-set logistics including setup, takedown, and organization
-
Support crew members across departments (camera, art, wardrobe, etc.)
-
Help manage crowd control, background talent, and equipment
-
Run errands and perform general tasks as directed by AD or UPM
-
Maintain a positive, can-do attitude throughout the shoot
Requirements
-
No prior experience required, but on-set familiarity is a plus
-
Ability to follow instructions and adapt quickly to changing needs
-
Strong communication and teamwork skills
-
Must be punctual, dependable, and energetic
-
Available for filming in Miami, FL from August 8–10
Compensation
-
IMDb credit
-
Meals provided on set
-
Valuable on-set experience and networking opportunity
Job Description
A visually bold and emotionally intense psychological horror short film is seeking a skilled Grip to support the camera and lighting departments on set. Titled LOST IN NIGHTMARES, the project tells a chilling story of grief and obsession as reality unravels. This is a great opportunity to contribute to the visual impact of a high-concept indie film while gaining IMDb credit.
Job Responsibilities
-
Set up, adjust, and strike lighting and rigging equipment
-
Assist camera team with movement, stability, and support gear
-
Ensure safe handling of equipment throughout the shoot
-
Collaborate with the Director of Photography and Gaffer
-
Respond quickly to on-set technical and physical needs
Requirements
-
Previous experience as a Grip or strong familiarity with grip duties
-
Understanding of lighting rigs, flags, dollies, and grip tools
-
Ability to lift and move equipment safely and efficiently
-
Team player with a proactive attitude on set
-
Availability for filming in Miami, FL from August 8–10
Compensation
-
IMDb credit
-
Meals provided on set
-
Portfolio-building opportunity on a high-visual-impact film
Job Description
A gripping new psychological horror short film is now casting for a detail-oriented Script Supervisor. The project, LOST IN NIGHTMARES, explores the descent into obsession and fractured reality following a personal tragedy. The ideal candidate will ensure continuity, accuracy, and clear documentation across all scenes while supporting the director in tracking the story’s progression throughout production.
Job Responsibilities
-
Maintain detailed continuity notes on props, wardrobe, blocking, and timing
-
Track script changes and ensure consistency across takes
-
Record shot timings and take notes for the editor
-
Collaborate closely with the director, camera department, and editor
-
Create and maintain a daily script report for production
Requirements
-
Previous experience as a Script Supervisor or familiarity with the role
-
Strong attention to detail and organizational skills
-
Ability to work long hours on set and adapt quickly to changes
-
Effective communication and a collaborative attitude
-
Available for filming in Miami, FL from August 8–10
Compensation
-
IMDb credit
-
On-set meals provided
-
Access to footage for reel or portfolio building
Job Description
An upcoming psychological horror short film is seeking a driven and organized 1st Assistant Director (1st AD) and/or Unit Production Manager (UPM) to join the crew. The film, LOST IN NIGHTMARES, tells a dark and gripping story of grief, obsession, and fractured reality. This is an opportunity for a highly motivated individual to manage on-set logistics and support the director in executing a visually intense and emotionally powerful production.
Job Responsibilities
-
Break down the script and create a detailed shooting schedule
-
Coordinate daily shoot logistics, call sheets, and time management
-
Act as the primary liaison between the director and crew on set
-
Manage crew coordination and keep the production on track
-
Support pre-production planning and ensure smooth execution during filming
Requirements
-
Prior experience as a 1st AD, UPM, or similar role in film production
-
Excellent time management, communication, and leadership skills
-
Ability to work under pressure and problem-solve on the fly
-
Knowledge of Miami, FL locations is a plus
-
Must be available for filming August 8–10 in Miami
Compensation
-
IMDb credit
-
Meals provided on set
-
Access to footage for professional reel and portfolio
Job Description
A visionary short film titled LOST IN NIGHTMARES is searching for a talented and resourceful Production Designer / Art Director / Props Coordinator. This psychological horror project explores obsession and grief through a surreal lens. We’re looking for a creative collaborator who can help craft the film’s visual world—from eerie set pieces to emotionally charged spaces—supporting the director’s unique vision.
Job Responsibilities
-
Design and oversee the overall visual look of the film
-
Collaborate with the director and cinematographer to achieve a consistent tone and mood
-
Source, build, and manage props, set dressing, and design elements
-
Coordinate with wardrobe and makeup departments for cohesive styling
-
Work within budget constraints and creatively solve production design challenges
Requirements
-
Prior experience as a Production Designer or Art Director in film or theater
-
Strong eye for detail and understanding of horror/surreal aesthetics
-
Ability to work efficiently within a small, focused crew
-
Portfolio or images of past work (required)
-
Availability for on-location shoot in Miami, FL (August 8–10)
Compensation
-
IMDb credit
-
Meals provided on set
-
Portfolio footage for future opportunities
Job Description
A bold psychological horror short film is casting a creative and detail-driven Costume Designer / Wardrobe Stylist to develop the visual identity of its characters. LOST IN NIGHTMARES tells a chilling story of a man unraveling in grief and obsession. This is a unique opportunity to help shape the eerie tone and surreal aesthetic of a character-driven narrative.
Job Responsibilities
-
Design and coordinate costumes in line with the film’s emotional and psychological themes
-
Collaborate with the director and production designer to build cohesive character looks
-
Source, create, and alter wardrobe pieces as needed
-
Maintain costume continuity throughout the shoot
-
Oversee fittings and ensure wardrobe readiness each shooting day
Requirements
-
Experience as a costume designer or wardrobe stylist on film or theater projects
-
Strong creative eye and understanding of color, symbolism, and period styles
-
Ability to work within a limited budget and think resourcefully
-
Portfolio or previous work samples required
-
Available to work in Miami, FL from August 8–10
Compensation
-
IMDb credit
-
Meals provided on set
-
Footage for portfolio or reel enhancement
Job Description
A surreal psychological horror short film is now casting a skilled Makeup Artist with strong SFX experience to bring emotional and visual depth to its characters. Titled LOST IN NIGHTMARES, the story explores the unraveling psyche of a man haunted by grief and hallucination. If you’re passionate about creating character-defining looks and subtle-to-intense horror effects, this role is your canvas.
Job Responsibilities
-
Design and apply character-appropriate makeup looks for a range of emotional and physical states
-
Create subtle and dramatic SFX makeup to support the horror aesthetic
-
Collaborate with the director, costume designer, and production team on cohesive visuals
-
Maintain continuity and touch-ups throughout shooting days
-
Ensure cleanliness and organization of all tools and materials on set
Requirements
-
Experience in both standard and SFX makeup for film or theater
-
Portfolio showcasing past work, especially horror/SFX looks
-
Ability to work efficiently under time constraints
-
Excellent attention to detail and creative problem-solving
-
Availability to work on-location in Miami, FL from August 8–10
Compensation
-
IMDb credit
-
Meals provided on set
-
Portfolio material for future gigs
Job Description
A visionary psychological short film, Lost in Nightmares, is seeking a skilled 1st Assistant Camera (1st AC) to join its production team. This stylized horror piece follows a grief-stricken man unraveling through a dreamlike reality after discovering a mysterious video. The project demands visual precision, creative energy, and a team-first attitude. This is a non-paid role offering IMDb credit and portfolio material.
Job Responsibilities
-
Pull and maintain focus on moving subjects in high-tension, surreal sequences
-
Assist the Director of Photography with camera setups, lenses, and filters
-
Handle slating, equipment checks, and digital data hand-offs
-
Support the camera team in maintaining smooth, visually consistent footage
Requirements
-
Based in or able to travel to Miami, FL
-
Must be available August 8–10, 2025
-
Strong understanding of camera systems, lenses, and on-set workflow
-
Ability to work under pressure and adapt quickly in an indie production setting
-
Prior experience preferred; reel or references encouraged
Compensation
-
Unpaid role
-
IMDb credit
-
Meals provided during production
-
Access to final edited material for reels and portfolio use
Casting Call for Women’s Board Assistant
Job Description
A top-tier Los Angeles modeling agency is currently hiring a Women’s Board Assistant to support its elite talent roster. This role is perfect for individuals passionate about fashion, talent management, and fast-paced creative environments. Prior experience in a talent or modeling agency is preferred and will help you thrive in this exciting and dynamic position.
Job Responsibilities
-
Assist agents with day-to-day operations and model management
-
Coordinate appointments, castings, and schedules for talent
-
Communicate with clients, models, and internal teams professionally
-
Maintain organized records and support contract and booking processes
Requirements
-
Previous experience in a talent, casting, or modeling agency preferred
-
Strong communication, time management, and organizational skills
-
Comfortable working in a fast-paced, high-pressure environment
-
Based in Los Angeles or able to work locally
Compensation
-
Compensation details to be discussed with selected candidates
Talent Agent, Junior Agent, and Agent’s Assistant
Job Description
A leading agency for actors and models is seeking driven individuals for the roles of Talent Agent, Junior Agent (full-time), and Agent’s Assistant (part-time). These in-office positions offer an exciting opportunity to work and grow within a fast-paced environment in the entertainment industry. Ideal candidates will help discover and nurture new talent, support agency operations, and contribute to a thriving team culture.
Job Responsibilities
-
Schedule and organize on-camera auditions
-
Manage social media for agency talent and events
-
Scout and meet new talent for representation
-
Organize and update talent materials and databases
-
Assist with daily office operations and talent communication
-
Support agents with various administrative tasks
Requirements
-
Well organized, tech savvy, and reliable
-
Excellent communication skills and a creative mindset
-
Ability to multitask and work efficiently in a fast-paced office
-
Conscientious and detail-oriented
-
Interest in film, theater, or acting is a plus
-
No prior entertainment industry experience required
-
Must be able to work on-site; this is not a remote position
Compensation
-
Competitive pay; full-time and part-time positions available
Crew Positions for Short Film “Strangers”
Join the team for an exciting student short film, “Strangers,” filming soon in North Georgia! This is an excellent opportunity for film professionals and aspiring crew to gain IMDb credit, build your portfolio, and collaborate with a passionate team.
Job Description
Be a key part of a dynamic film crew, working closely with the director to bring this project to life. Crew members will receive on-set experience, IMDb credit, a copy of the film, reel material, and meals during production.
Job Responsibilities
-
First Assistant Director: Keep the project on track, manage the schedule, and ensure a smooth shoot
-
Camera Operator: Capture high-quality visuals and support the director’s vision
-
Make-Up Artist: Provide basic make-up to help cast look their best (or their worst)
-
Boom Operator: Hold the boom and ensure clean, professional sound throughout production
Requirements
-
Local to North Georgia (Alpharetta, Cumming, Duluth, or nearby)
-
Team player with strong communication and reliability
-
Experience preferred but passionate newcomers welcome
-
Willingness to commit to five weekends of filming
Compensation
-
Unpaid, but includes IMDb credit, a copy of the film, reel material, and meals on set
-
Festival exposure and a creative, supportive environment
Model & Talent Booker Assistant
Job Description
Step into the exciting world of talent and modeling with a dynamic opportunity to become a Model & Talent Booker Assistant. This full-time, hybrid position based in Orlando, FL, is perfect for professionals eager to make their mark in the entertainment industry. Support talent operations and bookings while working closely with industry leaders to match the right faces with the right gigs.
Job Responsibilities
-
Assist in coordinating model and talent bookings for a variety of projects
-
Communicate with talent, clients, and production teams to confirm scheduling
-
Maintain organized records of talent portfolios, availability, and contracts
-
Support day-to-day administrative tasks to keep operations running smoothly
-
Contribute to scouting, talent development, and casting logistics
Requirements
-
Strong interest or background in entertainment, modeling, or talent management
-
Exceptional communication and multitasking skills
-
Detail-oriented with the ability to work in a fast-paced environment
-
Proficient with standard office tools and scheduling platforms
-
Based in or able to commute to Orlando, FL (hybrid setup)
Compensation
-
Full-time position with competitive pay
-
Opportunity for career growth within the talent industry
-
Hybrid work flexibility